Good after a rough start. The office staff needs training! We never received a confirmation email for our stay, and we had to call to confirm that we still had a reservation the day before. Once we got there it was 4:00, maybe 4:15-The office closes at 5:00. We were told our site (no escort). When we got to our site it was a very residential area of the park, which was ok, but the site was difficult to access due to lots of cars/work trucks parked all over. The site only had 50 amp and we needed 30. There were kids toys and stuff all around the site, and the hook-ups were on the wrong side for a back in space. When we went to the office to figure out what to do we were told that we could not borrow a 50-30amp converter, but we could buy it….Um, no. I told them at the time I made the reservation that I needed 30 amp service. Then we were told we would need to wait until they “closed the books” for the day, and then they would take care of us. We waited. After 30-45 minutes we were moved to a different spot. The new spot was perfect! Right next to the pool and bath house, overlooking a lovely pond full of water birds, Sandhill Cranes, and even a Red-shouldered hawk. We chose this park for its proximity to Blue Spring State Park, and my advice would be to go SUPER early, an hour before the park opens if you want to get in, especially on a weekend or holiday. We went at 8:30, (park opened at 8:00) and they were already closed for admission until 2:00pm. We ended up going to a beach at the public boat ramp (major loud party spot), but we paddled in to the spring, which was amazing!

We drove from Cambridge Ohio without knowing what to expect. Our first trip there and needed a pull through for our Toy-hauler. The office staff gave us our map and we walked outside to a gentleman on a golf cart ready to take us to our site. The new concrete pad just being spray off. I was amazed at how kept up the lots were. No need for shower shoes at the shower house because it was immaculate! The pool was very nice even though we didn’t use it. We absolutely were beyond pleased with the campground and the staff! We can not say enough about our vacation there! We will be back! Thanks to all the staff for all you did to make our stay PERFECT! We will be back!

Hello all, I'm leaving a review after being a Luna Sands resident for a year. I would like to say some of the reviews on here do NOT reflect the nature of the staff here and especially Ms. Shannon. I would like to Thank everyone past and present especially Ms. Gaye, Jay ,their daughter and Ms. Shannon! Everyone is extremely kind and, if you need anything and are a resident they will go above and beyond. Shannon is always taking the extra time out of her schedule to make events happen and , bring joy to the place by decorating and having children's events! Please give someone a chance before posting negatively. You never know what kind of day someone's having. Unless you've spent time here for a while and had a few interactions.. Please dont only make a review from a phone call that's really not really much to say for someone! Please learn to be more kind! The last thing i would say is ...there are definitely some folks who live here who DO NOT like change and that are NOT so fond of children. I experienced the truth of that sitting in on a committee meeting and listening to someone say "if it has anything to do with children, I want no part in it" I'm terribly saddened that there are people that feel this way as my son loved his experience here and being in nature! Comments were made by residents and staff..not the people mentioned. that it is eventually going to be a 55 plus community. If you are a parent and live in such a beautiful, safe place like Luna Sands you love to allow your child to freely ride a bicycle and enjoy his/her natural environment. Kids also like to forget the stresses of every day life and you want to just let them be a child! I'm sorry to all of you who do not enjoy children and who are so bitter! We loved Luna Sands and are grateful for the time we had there! Thanks everyone who worked and lived here that had a positive effect and impact on our lives. We are grateful for you all!

We stayed two nights and loved it. Peaceful, beautiful campfire at night make it a perfect camping get away. Great, clean showers and bathrooms. Friendly people and dogs everywhere!! Nice dog park full of trees and space to run off leash. We took a mile walk to a great dive bar that had oysters and shrimp and let dogs on the patio. (Nice and Easy)We will come again.

Just spoke to an extremely rude lady down here (Shannon/Owners Daughter)who wanted $71 a night for a 24 foot RV. That included a weekly rate discount. When I said I that seems expensive she promptly hung up the phone on me. Don't waste your time here. Bad pricing and an even worse attitude. Update After Response: Your daughter said "okay" and just hung up the phone on me. If you don't consider that rude I don't know what is.

Terrible customer service by Shannon aka the “owners daughter”. We booked this 3.5 weeks in advance and never received a confirmation email, receipt, etc just a “if you come after 5 this is the passcode…” so as it got closer I left 4 voicemails (which I have submitted to my cc company to dispute the charges for their lack of customers service) and Shannon claimed she never received any of them yet when I kept calling on Nov 15th she answered the phone and I never gave my name and I said I need to cancel and she knew my name. Anywho, she’s a joke and needs to either be fired or retrained. She told me “we don’t give refunds”. I stated I wouldn’t know that because you never told me that and I never received any kind of paperwork etc. She just wanted to argue and told me I was “hasty”. Clearly she gets away with murder working for mommy and daddy but we will never recommend this place to anyone. As a matter of fact we will shame them on the multiple rv sites we are on until Shannon receives some training. And trust me, it’s not just me, read the other reviews when they did own the company about her customer service. She’s terrible and losing her parents business.

Made reservation for there and turned away due to age of camper and they had no 30wat service available. They turned us away after driving 1600 miles

We camped her last year for a month new owners had taken over and were doing updated to the park which was fantastic. We booked for three months this winter (JAN, FEB, MARCH) We were moved to three different sites during one month last , so we asked for paper work to verify the site we would have for this winter and the price which we were given the paperwork for ....We received a phone call 2 months before we were to arrive to be told that our site has doubled in price ....I understand that rates do go up but to be doubled and to be notified in short notice excpecially traveling from Canada is totally wrong ...I feel they should honor the people that booked last year with the rates they were told not wait till everything else is booked in the area ...Nice that they have put alot of money into the park but previous booking upon rate hikes should not have to to take the brunt of this...very unfair for returning customers and poor judgment on the new owners ....which the lady that called us agreed with....she was told she had to do the dirty work for the owners