4/5 Cynthia W. 10 months ago on Google
Edited
as
of
June
22,
2023:
Hotel
agreed
to
refund
the
unauthorized
charge.
Two
star
review
increased
to
four.
Nice
location.
Very
polite
and
responsive
staff.
Very
clean
rooms.
I
politely
asked
about
a
fresh
oatmeal
milk
at
the
breakfast
bar
when
the
one
I
poured
was
sour,
and
the
staff
fixed
the
situation
right
away.
I
also
politely
informed
them
upon
checkout
about
the
toilet
in
the
room,
which
was
running
and
constantly
filling,
and
they
thanked
me
for
letting
me
know.
Excellent
service.
Friendly
staff.
My
only
problem
was
an
unrecognized
extra
charge
on
my
credit
card
for
$18.40
for
which
there
is
no
documentation,
given
that
I
did
not
buy
anything
at
the
hotel.
I
tried
to
rectify
it
with
the
hotel
directly
using
their
phone
number
listed,
but
no
one
answered
the
phone
and
the
number
had
no
voicemail.
I
tried
to
get
it
rectified
with
my
credit
card
company,
and
my
credit
card
company
resolved
the
disputed
charge
in
my
favor.
The
credit
card
company
has
informed
me
that
the
merchant
has
60
days
to
challenge
their
decision,
so
I
will
be
keeping
a
close
eye
on
what
happens.
Once
those
60
days
have
passed
and
I
see
that
the
hotel
hasn't
fabricated
charges
to
furnish
to
my
credit
card
company,
I
will
consider
changing
this
2
star
review
to
something
higher
better
reflecting
my
actual
experience.
Other
than
this
problem,
everything
at
the
hotel--save
for
the
sour
oatmeal
milk
and
the
running
toilet--was
great.
If
you
do
choose
to
stay
here,
please
examine
your
credit
card
statement
very
closely
afterwards
for
any
unauthorized
charges.
But,
again,
one
more
word
for
the
excellent
staff!