3/5 Justin M. 9 months ago on Google
My
family
visited
the
Red
Door
Escape
Room
twice
over
the
weekend
and
did
two
different
experiences.
First
up....Prison
Break.
It
was
very
cool
having
different
rooms
with
different
puzzles
needing
to
be
solved.
The
rooms
were
set
up
nicely
and
the
decor
was
very
cool.
We
really
enjoyed
Prison
Break;
however,
two
of
the
props
in
two
different
rooms
were
broken
which
resulted
in
us
not
being
able
to
escape.
We
spent
a
tremendous
amount
of
time
on
these
broken
props
prior
to
an
employee
having
to
come
in
and
check
the
props.
It
took
two
employees
to
figure
out
the
props
were
broken/not
functioning
properly.
One
would
think
these
issues
should've
been
discovered
when
the
room
was
set
up
for
the
next
guest's
experience.
We
asked
about
their
process
for
checking
the
props
at
the
end
of
every
"experience"
and
were
told...."
we
check
the
rooms,
but
some
things
just
get
overlooked".
For
$140/experience
this
is
not
an
acceptable
answer.
Also
there
was
a
part
of
the
experience
where
a
magnet
had
to
be
used
to
retrieve
an
object
outside
a
room.
The
rope
was
too
short/prop
too
far
away,
and
the
prop
fell
to
the
ground
which
resulted
in
an
employee
having
to
retrieve
the
object
for
us.....minor
technicality
on
a
poorly
designed
puzzle.
Placing
the
item
needing
to
be
retrieved
in
a
different
location
would
be
my
suggestion.
Since
the
props
were
broken
we
were
given
a
voucher
for
a
free
experience.
The
voucher
was
much
appreciated
and
definitely
the
right
move
to
salvage
a
negative
customer
experience.
We
decided
to
give
Red
Door
a
second
chance.
We
called
and
booked
an
additional
experience
called
Warrior's
Way.
Warrior's
Way
was
EXTREMELY
challenging.
There
were
several
aspects
of
the
experience
which
had
little
to
no
discernible
direction,
several
puzzles
which
had
to
be
in
perfect
sync
with
people
in
different
rooms
and
ZERO
way
to
know
what
to
do
without
relying
on
the
worker
hints.
I
know
the
worker's
hints
are
a
necessary
and
important
aspect
of
the
experience;
however,
they
should
only
be
needed
as
a
"last
measure"
and
not
to
simply
get
started
in
a
puzzle.
We
did
NOT
escape
this
room
and
were
told
that
there
is
only
a
30%
escape
rate.
If
we
would've
paid
$140
for
this
room
I
would've
not
been
happy
at
all.
Overall,
it
was
a
fun
experience
for
a
family
of
4,
but
my
3
star
rating
is
based
on
the
price-point
and
functionality
of
the
rooms.
There
is
some
room
for
improvement
in
the
functionality
and
flow
of
the
experiences.
Neither
room
we
selected
had
the
ability
for
successfully
escaping.....which
is
kind
of
the
point.
We
would
try
Red
Door
Escape
Room
again,
but
definitely
not
at
full
price.
