1/5 Ruth J. 10 months ago on Google
Terrible
hotel.
I
reported
a
smoke
smell
in
my
room
within
5
minutes
of
arriving,
but
I
was
late
getting
there
due
to
a
flight
cancellation
so
I
agreed
to
stay
if
they
made
sure
not
to
blame
me
for
the
smoking.
They
agreed,
so
I
settled
in
(despite
hating
the
smell).
I
was
alone,
and
have
stayed
more
than
30
days
at
area
hotels
in
the
last
3
months
due
to
a
project
with
a
local
company.
All
those
hotels,
including
the
5
nights
at
a
different
hotel
this
same
week,
can
attest
that
I've
never
presented
a
problem
with
smoking
in
any
room
or
anywhere.
Can
supply
medical
records
to
the
effect
that
I've
never
smoked.
However,
the
hotel
took
$250
from
my
account
due
to
the
"cleaning
fees
from
smoke"
and
will
not
refund
it.
I
believe
there
is
one
of
2
problems
happening,
they
won't
look
into
who
used
the
room
before
me
to
charge
them
appropriately,
or
there
is
a
housekeeper
smoking
on
company
time
in
the
rooms.
They
want
to
find
a
way
to
use
an
innocent
guest
to
pay
for
their
extra
cleaning
costs.
Seriously
the
worst
customer
service
I've
ever
experienced.
They
also
have
worn
carpets
and
mold
in
the
bathroom
in
spots,
and
I
had
a
concern
about
bed
bugs
due
to
bites
I
had
after
leaving
that
were
not
there
the
night
before
when
I'd
gone
to
bed.