Location: This hotel is well located near the airport and a few minutes from downtown Oklahoma City. Rooms: The rooms are spacious, but we were put in a room on the fourth floor that had rats. The rats had chewed through a couple of our items, Management: When we asked the front desk if they were aware of the rat problem, they said they had not been upstairs. When we asked for a refund, they sent our claim to insurance without acknowledging the issue or next steps to clean. Overall: I would not recommend this hotel to anyone. The rat problem is a serious issue, and the management's response was unacceptable. I would recommend calling ahead to see if the rat problem has been resolved, or considering other options .

Chile, don’t do it! The rooms are basic, which wasn’t the worst part… pull back the sheets and look at the mattresses! The first two rooms we were given (a King and 2 Queens), both mattresses have piss stains. I went and complained and was given two new rooms—SAME THING! UNACCEPTABLE! And this is Marriott?!?! They should be ashamed. I was able to get refunded! But, people should beware. Location is good but there are better hotels in the area! (Shoutout to Hampton Inn down the street).

Straight unhygenic, disgusting, trashy, awful service. First room we had, there was a hole in the sheetrock, and the sheets were dirty. The staff offered to let me come down and get new sheets to replace them. I explained that a functional bed was the main reason that I paid for the room, and they finally agreed to move us ... but we were moved to a room with a giant bloody snot rocket on the wall that reeked of mildew. By far, the worst Marriott owned hotel that I've ever seen, not fit for human habitation, staff was aggressively useless.

In serious need of renovations. Rooms are small and outdated. Everything looked dirty. Light fixtures and all were leaning off the wall. Compared to the price of other hotels in same area you are paying way too much to stay here. Staff is rude! They only provide one wash cloth for a king room. Went down to ask for more all others was in the washer. Blankets were dirty. Staff stated one thing and manager wouldn't honor it. Moved to Holiday Inn after one night.

In my opinion this is not a Marriott. I feel I have entered the Ghetto. The Hotel Sign light is half lit, stains on the carpet. My bed frame was broken. I called three times to get a first floor because my friend had a heart attack and I was told each time we will have a room ready for your late arrival. When I arrived they put me on the 3 rd floor. I asked what happened to the first floor I was promised? They told me they had no rooms.

So disgusted. They clearly need a health inspection. Didn’t even leave soaps in our bathrooms. The floors didn’t even look vacuumed. Showers and bath didn’t look clean. The bed I was supposed to sleep in had bed bugs. Don’t stay here!! I will definitely be reporting this hotel to the health inspectors!

This Hotel has Bed Bugs in Room 303 I stayed there and encounter them . I told hotel staff and they changed me to another Room . Offered to do my laundry. I received no compensation for the terrible experience I encounter 10-23-2022 through 10-28-2022. I would not recommend staying here. I checked this hotel when I got in the room I didn’t see anything . I am traumatized by my experience I don’t want to stay at any hotels . I I thought I would be able to see them but I checked the mattress under the sheets and mattress cover I didn’t see any signs . I did encounter them. Received over 25 bites on my arms legs and back . I have not received any calls from customer service about my encounter . I left a review on the hotel web site but they are not posting it . I don’t see any current reviews . I hope this helps someone so they don’t get bed bugs encounter.

Check in took a while for some odd reason. Was given a free upgrade. When I got into my room there was open luggage on the floor and clothes on the bed. Obvious someone is currently occupying my room. How does the hotel not know that a room is still occupied and still gave me the room. My upgraded room was rescinded, which was fine it wasn't mine to begin with. But something was weird about the whole thing. The room is pretty standard. Smells a bit old and musty. I usually fill up my nalgene with water from the gym. No one bothered to refill the water cooler there. The hotel is located right by a lot of restaurants so it's pretty convenient.

Staff at check in treated me like royalty. I'm very happy with Marriott, and will continue to come back. Different staff person at checkout wasn't friendly, but that's rare. Despite that I still give overall 5 stars.

The furniture in my room was very old and the desk nearly fell over when I set my laptop down due to broken legs. The internet didn’t work in my room due to weak WiFi signal and the front desk was completely unhelpful and rude. She said “well if there’s something wrong with your phone and computer I can’t help you.” I have a brand new computer and phone with no WiFi issues anywhere else but ok lady. They were sold out and so a room switch wasn’t an option. I was there for work and spend 8-10 hours a day on the computer. Having stayed at Marriott hotels over 100 nights a year the last 5 years I am aware of what their “tech support” is able and not able to do. Because the WiFi coverage was so weak in my room I had to move because I would not be able to do my job. I called my titanium elite customer service and they offered to switch my hotel and have the first hotel reimburse the difference. After a week had gone by with no communication I called customer service to see if the credit had been issued. I was told the GM of this hotel denied the credit for difference in fare because their internet did in fact work and I didn’t call customer support. Really?? I’ve been Marriott loyal for years and this is what their customer service has devolved into over the last 2 years. I’m sure another hotel chain will be more than happy to take my 100+ nights a year.

Stayed here for 4 nights back in Sept 2020. While it was the time where Covid was "young", I was pleased with what this hotel had. Breakfast was limited (due to covid), but the room was good enough. I was given a higher floor, with a view of the river along side the hotel. It was not busy though, as many were not traveling at the time. I moved from a hotel that was right across the street, because of how dirty the other hotel was. I stayed in a King Bed suite & it was much better here! My only complaints would be that they only had 1 washer & 1 dryer. There was a wait for it & I wondered what they would do when it got busier? Also, some lights were out in the bathroom, too. But because of Covid, I didn't want anyone coming into my room so I dealt with it! Front desk was nice & lobby was clean, too. Lots of parking in front of the hotel!

The room was.. ok. We stay at various Marriott hotels fairly regularly, this one was subpar.. as seen in the pictures, the desk lamp was broken, the bulb hanging by the wires; the piping on the duvet was torn. And as someone with neurodivergent issues, that picture on the wall that just looked like a horrible mess of coffee stains and drove me nuts.

Hotel is in need of an update. But the staff made up for it. Everyone I encountered were polite and helpful. Will stay again when I come back to Oklahoma City.

On 9/9 I had to get a room for my wife from a bad flight experience. I had to do this from 600 miles away. The lady working the front desk (I don't remember her name) was amazing to work with! When I called to make sure I did everything right she told me "don't worry I got her". It made my wife's otherwise horrible day so much better. I can't say enough about how helpful she was. I wish there was more people like this in the world.

It was a GREAT place to stay- the rooms were well appointed,quiet, and the frt desk at 10 pm couldn't have been nicer. We had an early flt and this place is so convenient to the airport, it will be my choice next time I'm in OKC!

The water was not even hot carpet in hall ways was very dirty toilet wasn't tight to floor. Overall they need some tlc to this place. Will not stay again

We checked in to Room 216 at this Marriott on Friday the 17th, early evening. It was around 10:00 pm. My daughter was lying down on her bed when she noticed something crawling on her pillow. She immediately jumped up. We saw a larger bed bug and a smaller baby bed bug. We were appalled, to say the least. We took pictures of the bug and called the front desk, reporting what we saw in our bed. The attendant at the front desk was not any all apologetic. We asked for a refund and the attendant was not willing to assist us and her only response was that she was unable to do so amd that it's up to us if we wanted to be given another room or leave. If we left to another hotel, she informed us that we would not be guaranteed a refund even though we had taken pictures of the bed bugs and had video evidence of the bugs. At 1100 pm at night, we checked out and went to a different hotel with absolutely no guarantee from the hotel or corporate Marriott that we would obtain a refund. Needless to say, it was a terrible and unsettling experience. We are very disappointed with the service received from both the local Marriott as well as Corporate Marriott.

While looking at reviews from 4-5 months ago, I figured they should have things corrected by now. Well I was wrong. The first room, the closet door was no longer attached to the track. There was mold growing inside the fridge, and the bathroom wall paper was coming off the wall in the bathroom. In the second room after being moved due the issues in the First, the closet door is attached but barely, the bathroom ceiling is peeling and the light above the sink is bent. The front desk staff is very friendly and an excellent face for the hotel and brand. The lobby is clean and kept. But that is the extent of the good things this hotel has. Marriott should be ashamed that their name and flag is flying here. I would put the quality of these rooms to that of a super 8 or Days inn, and not a Marriott brand. There are plenty of other hotels in the area. I would avoid this place as it is Not to Marriott's standards.

This hotel has recently been renovated and is very comfortable. I would recommend.

Clean rooms, nice staff, coffee 24/7, they put out fresh baked chocolate chip cookies. Smoking area outside in lounge area is a little dated.

***BED BUGS IN ROOM 210*** Customer service will not provide corporate information. And in response to the hotel saying I wasn't a guest...the room wasn't in my name. If your team cared they would have reached out and gotten the correct booking information as I have provided already to the horrible customer service team at the number you are providing. I have a case number.

Location of the hotel is close to places to eat but overall an industrial area. Hotel staff was friendly. I stayed on the 3rd floor with a double queen setup and a tub shower. HVAC system is a window unit that work decent but also comes with the added noise as well as the vent blowing on you if you sleep in the bed close to the window. Nothing fancy but overall clean. Hotel is a little run down and ready for a remodel.

Hotel was clean enough and the staff was courteous and nice. The hotel looks like it was half renovated and some of it looks worn down or is broken. The rooms smell strong like cleaner/air freshener, which made it hard for my group to sleep. It sort of smells like they used to let people smoke in here and tried to cover it, I could be wrong but the cleaner smell is enough for us to avoid staying here in the future. Woke up with a migraine.

Nice place. Very clean throughout all guest areas - lobby, halls, room, breakfast seating area. Didn't use the pool or weight room but they looked good from the hallway, pool area was maybe not as pristine as everything else (I couldn't tell if it was slightly dirty or simply wet) but probably still one of the cleanest indoor hotel pool areas I've seen - however I often check-in at hotels after the pool has closed so I don't have much personal experience with them. Breakfast was somewhat limited, presumably due to more strict cleaning & sanitization policies surrounding covid-19.

Took forever to check in because the employee of 4 months had to call the neighbor hotel multiple times for help on checking us in. Over charged my credit card. Dirty floors in room and elevator. Called to get refund and received poor customer service, then hung up on, then spoke to manager Tim the next day. He was just as rude and pitiful in how he handled customers. But kudos to the hotel for boisting of hosting refugees. We will never be back, hopefully the owner trains his employees better in the future. The last time I stayed there was a huge loud party with drinking outside and the EMS showed up!

Hotel is worn out. Hallways had a lot of paint splatter on the carpet and in the stairways. Half the lights in our room didn't work and bulbs were missing, art work was in the closet instead of the wall, and there was writing on the wall under the sink. Management should really do something about the poor quality rooms. Breakfast was pretty good and the breakfast attendant was friendly and kept the place well stocked.

Terrible place. Bathtub doesn't drain, ac doesn't work, and neither does the fridge. Customer service is ATROCIOUS and when you call the number to complain......they hang up on you. There is a place in El Dorado Arkansas called the pink flamingo, it's only $45 a night and everything is better. This is certainly not a Marriott never has been never will be. And their service person this morning named Noah is the WORST. No help what so ever and had an attitude of off the chart level. DO NOT STAY HERE YOU WILL ITCH ALL NIGHT!!!!!!