4/5 Hannah M. 1 year ago on Google
Customer
service
of
a
high-end
hotel,
with
an
affordable
price.
You
can
see
they've
invested
in
their
funds
in
the
most
important
aspects
of
hospitality.
Probably
the
absolute
best
value
hotel
you
will
manage
to
find.
While
it's
definitely
a
hotel
that
is
cosmetically
average
and
not
shiny-new,
they
have
done
in
incredible
job
of
immense
service
and
smart
functionality
that
leave
this
hotel
a
gem
that
is
easily
overlooked
but
more
than
worth
the
relatively
low
price
tag
attached
to
the
rates.
Rooms
feature
smartly-designed
furniture
such
as
side
tables
with
a
pull-out
shelf
that
is
easily
tucked
away
during
the
day
for
more
room,
but
offers
plentiful
space
for
your
devices
or
water
bottle
at
night.
While
the
building
may
appear
a
little
outdated
at
first
and
isn't
by
any
means
brand
new,
management
and
staff
have
been
incredibly
smart
and
thoughtful
about
placing
outlets
(and
USB
plugs)
in
accessible
and
convenient
locations
that
don't
require
you
to
rearrange
the
room
for
use.
Furniture
has
surprisingly
modern
and
useful
features
underneath
classic-vibe
wood,
ensuring
that
most
cabinets
have
features
that
pull
out
for
accessibility
and
ease
without
feeling
clunky,
confusing,
or
unnecessary.
What
really
makes
this
hotel
fantastic,
though,
is
the
service.
Every
staff
member
I
have
interacted
with
has
been
kind,
thoughtful,
and
cheery.
From
the
concierge
at
check-in,
to
the
breakfast
staff
this
morning,
I
have
felt
well-taken
care
of
even
when
'm
not
asking
for
anything.
The
breakfast
crew
was
so
ready
to
jump
in
dote
on
a
mother
helping
her
son
after
some
spilled
food.
The
two
women
immediately
jumped
in
to
shoo
the
mother
away
from
getting
down
on
her
hands
and
knees
while
chatting
with
the
son
and
mom
and
ensuring
things
were
clean
for
them,
that
the
mother
had
help
re-making
the
waffle
she
son
had
been
excited
about,
and
that
no
one
was
left
feeling
embarrassed
or
unwelcome
after
the
accident.
It's
small
touches
like
these
that
truly
make
a
fantastic
hotel;
when
staff
is
this
wonderful,
you
know
customers
can
expect
to
be
taken
care
and
made
to
feel
at
home
while
away.
I
cannot
stress
how
wonderfully
surprised
I
was
by
the
cheeriness
and
thoughtfulness
of
staff
in
the
service
industry.
You
can
tell
they
enjoy
their
environment
and
truly
want
their
guests
to
feel
safe,
comfortable,
and
valued.
I
can't
remember
the
last
time
I
found
this
at
a
hotel
in
a
way
that
felt
so
immensely
easy
and
genuine.
One
last
note;
I
noticed
multiple
guests
with
physical
disabilities
or
special
needs.
I
believe
there
was
a
some
sort
of
conference
or
group.
The
hotel
and
staff
went
out
of
their
way
to
make
things
as
accommodating
and
friendly
for
their
needs
without
commenting
on
any
sort
of
inconvenience
to
them
or
acknowledging
any
alterations
this
caused
to
their
usual
routines.
Though
I
don't
know
how
the
experience
was
on
the
user-end
for
thosem
who
needed
it,
it
felt
very
natural
and
inclusive
rather
than
alienating.
The
front-desk
concierge
went
over
some
of
the
accommodations
for
special
needs
with
the
woman
checking
in
before
me
without
being
prompted
and
in
the
same
manner
she
explained
services
and
needs
for
me
while
I
was
being
checked
in.
This
location
could
provide
a
master
class
in
inclusivity
&
service.
So
grateful
to
experience
the
lovely
staff
on
my
stay.