As a Hilton diamond member this hotel is really an excuse and poor representation of the brand. Likewise, Charles the general manager of the hotel, is incompetent and unsympathetic to issues created for the customer, by the employees under his supervision. Upon check in, Shawna did not even tell me my room number, since I digitally checked in and chose my room earlier that day I went up to the third-floor only to discover my key card was for a first floor room. I had a lot of belongings & as a young woman traveling alone with my dog so it’s very frustrating going up and down. It’s literally Shawna’s job to be as helpful as possible considering this is the hospitality industry. When I approached the front desk with my concerns both Shawna and Charles were present and unsympathetic to the situation. No apologies, Shawna mentioned that she thought she gave me my room number but that was about it. At 3 PM when a customer is supposed to be checking in Charles told me that the first floor room was the only room that was available, I told him I should have been made aware of this prior because communication is key I was on a time crunch that day and I didn’t have time to pack my car back up and go all the way to a different hotel. Not to mention I would have to find which hotel that would be. Charles is the general manager, but with such a lack of consideration for the people he’s supposed to be serving. If you’re not interested in being hospitable, please quit your job because none of us want to deal with you either. Or the disgusting rooms you’re not up keeping at this Hilton property. Trash under the bed, hair in the bathroom, and every wall covered with dirt and marks. At that point don’t you think you would schedule painting? With sold out rooms I know you can afford the reinvestment in the property. Save yourself the trouble and stay at the home2suites off of 135th St. they provide you a very nice snack bag with water upon arrival and the rooms are very clean! They even let me check in early! It’s disappointing that Charles would prefer to argue with the customer instead of taking responsibility for the situation. I alerted the hotel that I would be checking in upon 3 PM through the app so my room should have been a priority and if that wasn’t possible they should have called me to let me know so I could make other arrangements. I stayed in room 154 which was right next to the door and it slammed constantly and all day and night from people coming and going. Luckily my corporate complaint issued me a full refund for this experience because they were apologetic for Charles and ability to successfully resolve the situation in a way that was fair. Please do better Charles, we deserve better.

Not the best first impression. First weekend here my car windows were smashed in and items stolen. Police said it happens every weekend. Second weekend here my car was hit most likely by someone parking across from me. Police couldn’t do anything since there are no parking lot cameras from the hotel. Quiet during the weekdays. Loud during the weekend when the hotel fills up.

The staff was kind but our room was nasty. It hadn’t been cleaned very well at all. The bathtub had scum, there was hair and dried cereal on the floor, dried spilled something on the dresser and the mirrors were gross. Not at all what I expect when staying at a Hilton. Very disappointed and do not recommend.

It's a slightly older Garden Inn, but a really nice night's stay -- The rooms (on the first floor, at least) have vaulted ceilings and excellent ventilation. The staff was exceptionally kind and helpful. There was practically zero noise of any kind, so we had a very peaceful sleep. Oh! And a hot shower with tons of water pressure.

The hotel is older and the rooms need some upgrades. The breakfast is an additional charge. My advice skip it, we didn't care for it and it was an extra 10 dollars per person!

The staff was amazing. Clean rooms! Breakfast bar was on point! Bartending staff were amazing. Front desk staff was always welcoming and extremely helpful.

The hotel was decent but a little worn. We had 2 queen rooms with great AC. Bathrooms were clean and all functioned as needed! Breakfast seemed high for what if normally get free at other Hilton’s. We would stay again though.

Find another hotel if you can. This one is in need of a serious update. The shower curtain was torn at the top plus some toiletries were out of stock when we first got there. The curtain was dirty and ripped and the privacy curtain had holes. Coffee was only put out in the morning and not before 6:30. Breakfast not included. Halls were always looking like they needed vacuuming. One elevator was broken. The people working there seemed nice enough but the place needs to get it together. If the do the price we will probably go up.

Extremely rude associates. When I was there, no one was smiling (Except the African American breakfast lady with the short hair, she was great), everyone seemed annoyed to be there and if you asked a question they were short and seemed irritated to be bothered. I shouldn't have expected any less when I saw that they overcharged me and I called back to investigate the charge. This lady was extremely nasty to me when all I did was ask what the incidental charges were (she never clearly explained it) and why was I charged for the room rate when I paid through Priceline. What happened to customer service? And what hotel operates without management on the property at all times? I am EXTREMELY disappointed. I usually stay at mid-level hotels so I thought paying more I would get more. There was nothing special about this hotel, everyone has a nasty attitude, the breakfast was NOT free, they charge $10 for bacon eggs and potatoes (which mid level hotels give you for free) I will never waste my money again. Holiday Inn, I'm sorry I cheated...the grass ain't always greener.

We checked in and had an hour to relax before getting out again. The bedroom area was 80 degrees when we arrived. Turned the air on and let it run with no cooling. We had to leave and on return, the room was 77 degress. Cassandra was very nice and helpful to get us another room. We only had 1 set of towels in the new room. The breakfast buffet was 12.$ and looked horrible. It was in a good, safe area. Disappointing.

Great 3 star hotel. I've been a Hilton Honors Member for years and ONLY stay at Hilton's and Hampton hotels. (All hilton brands). Rooms always clean. Service is always great. Located in every city in America!

As a hilton gold member I can tell you stay somewhere else.worst hilton garden inn I have ever stayed at. There is a better hilton garden Inn about 20 minutes away. The two staff behind the desk were very rude and acted like they didn't want to be there. The room had stains on the floor and the air conditioning makes loud sounds all night. My wife was with me on this trip and they charged her for breakfast even though I get two meal vouchers for breakfast. On a positive note the staff in the breakfast eating area were wonderful and fantastic. Will not stay here again and will be contacting there corporate office. I heard several other guests complaining about issues as well I hope they write a review.

Super dog friendly hotel. A huge open green space behind the hotel was perfect for catching balls + running around. The room was clean + spacious. The service was excellent. Only wish breakfast was included in rate, as it was slightly higher rate than surrounding hotels that do include comp breakfast. We chose a different hotel to stay at on way home that included breakfast + less of a dog fee, but this was a nice hotel.

Had two rooms rented, first. Got a call on the room phone wanting to know if I was having a late check out, then they realized my name. Should've already had that info. Second, letting one room go, we kept the second and was extending it based on the reason we were there. Was contacted on my cell phone letting me know I needed to clear my room out, even though it was extended to the next day. I was told they were completely booked and even if I wanted to extend that room was taken. I called back for the manager but after a few minutes was told they were unavailable and would be for awhile. I then asked for the General Manager and was told the manager on duty was all there was. I offered to come sit at the hotel and wait and we could call the general manager together. On my way from the hospital to take care of their mess up I was notified that some "rearranging " had been done and I was taken care of. This is unacceptable. I do not recommend an extended stay here because apparently they have an organized system to take care of such needs. Carpet in the rooms are stained. The buffet that you have to pay for isn't worth an eyeroll. We only stay at Hilton Hotels but I will stay at a Motel 6 before I stay here again. I'd give it zero stars if I could just for causing the chaos and drama while I was dealing with a medical emergency.

Although we paid upfront for our room, the credit card, which was to be charge for incidentals, only, was in fact, charged for an additional $133. Protect your money stay elsewhere.

I had surgery that morning, I was accommodated with the use of a wheelchair, had a spacious room close to the elevator, had food delivered and was extended late check out, the only thing was breakfast was not Free.

They're renovating the pool area so it's closed. The gym is outdated. Most of the staff that helped us were extremely friendly.

Honestly don't remember much about the hotel itself. To HGI standards. Key plus was availability of wheelchair (husband broke ankle visiting OKC memorial) and flexibilty in booking and then cancelling additional days until we could arrange to get him home. Thank you for your help.

We’ve stayed at this hotel previously so we thought we would give it a try again. The good: Hot Shower Bed Cold AC The bad: Customer Service is lacking. Made us feel like we were inconveniencing her at check out. Had an attitude. The hotel does not have a business center anymore? Even smaller hotels have a business center.

Nice location, comfortable room. No coffee available in the morning and no one keeping up with it when it did come out. Public areas and our bathroom had a musty odor. Overall good stay with access to lots of dining options and entertainment!

They charge $10 for a very small breakfast buffet. Bacon was over cooked and eggs were crusty. Not worth the money. Most hotels have this style continental breakfast included. I didn’t eat my food because it was so bad and Manager questioned how much I ate so they could charge me. I left and went to black bear diner next door. I don’t like being called a liar as to how much I ate. Very unprofessional

For a budget hotel, it really wasn't that bad. Breakfast in the morning was great. Staff was friendly. I called the front desk at night for something to be brought to my room sand they did it right away. Prices are really good as well. It also wasn't crowded when I went. My complaints would be: COVID-19 policy on room service requires you to request service 24 hours in advance (I still think it should be automatic; instead ask customers if they want to opt out of room service when they check in). The place is not well maintained: leaky shower, humid rooms, door won't unlock reliably when swiping key card.

I had one request. I called the front desk “Can you please provide room cleaning” Their response was “you should of told us this yesterday when you checked in” Really? As a business you should accommodate your guests for a service that was always done pre Covid. I’m not blaming the front desk but Management work with your guests! A response like this would of gone a long way “Sir typically we ask to have this requested the day before, no big deal we will get it done, have a great day” I saw the room cleaners on my floor they easily could of cleaned our room.