1/5 Shelby M. 10 months ago on Google
I
recently
had
the
unfortunate
experience
of
staying
at
the
Waterford
for
a
night,
and
I
can
say
that
it
was
one
of
the
worst
hotel
stays
I
have
had.
From
the
malfunctioning
air
conditioning
to
the
negligence
of
the
staff,
my
husband
and
I
were
left
disappointed
and
frustrated.
Let's
start
with
the
most
glaring
issue—the
air
conditioning.
We
checked
into
our
room
expecting
a
comfortable
and
relaxing
night,
but
instead,
we
were
greeted
by
heat
and
humidity.
Despite
attempting
to
adjust
the
thermostat
repeatedly,
it
became
clear
that
the
air
conditioning
was
not
working.
It's
astonishing
that
a
reputable
hotel
would
allow
guests
to
endure
such
conditions.
The
following
morning,
we
decided
to
bring
the
air
conditioning
issue
to
the
attention
of
the
front
desk,
hoping
for
a
resolution.
We
specifically
approached
a
heavy-set
black
woman
who
works
the
front
desk
(providing
physical
description
as
name
was
not
given
or
presented
on
a
name
tag).
However,
despite
explaining
our
predicament,
she
displayed
complete
indifference,
ignoring
our
concerns
and
leaving
us
unheard.
It
felt
like
stepping
back
in
time
to
an
era
when
customer
satisfaction
and
comfort
were
not
a
priority.
Finally,
the
value
for
money
at
the
Waterford
was
absolutely
atrocious.
We
expected
a
reasonable
level
of
comfort
and
service
for
the
price
we
paid,
but
instead,
we
were
met
with
a
nightmare.
The
experience
at
this
hotel
was
far
from
what
we
envisioned.
I
strongly
advise
against
staying
at
the
Waterford.
From
the
non-functional
air
conditioning
to
the
dismissive
and
unprofessional
attitude
of
the
staff,
this
hotel
failed
to
meet
even
the
most
basic
expectations.
Save
yourself
the
trouble
and
seek
accommodation
elsewhere.
2 people found this review helpful 👍