First we couldn't find the place, the sign outside and on the building said Holiday Inn not Townhouse. They are a month into remodeling so they don't have everything changed over yet..no problem. The pool was closed for construction, gym room is really small and probably fits only two people in it. Other than that the place is really clean and the staff are really friendly and helpful. In our room, everything was clean too. Though the bed felt like a king sized brick stack with a mattress pad on top. We didn't get any sleep, our backs hurt awful. I finally put one of the pillows longways and tried to sleep on it. The bathroom was small and I couldn't find the hair dryer, we were about to call the front desk when my husband started to take his shower and found it hanging from the back of the bathroom door. The location of the hotel is great, easy access to Penn Square mall and other shops and restaurants. It also felt like a safe place. My husband helped a guy in the parking lot get his electric chair off the trailer. The free breakfast had only oatmeal for the hot side, nothing much else but some hard boiled eggs, a little yogurt selection and cereal, juice and coffee..wasn't the greatest. All in all, everything is wonderfully clean...though we probably won't be back to this place unless they change all the mattresses, make the gym bigger, have a full functioning pool and get a better breakfast selection.

Checked into a suite...it had not been cleaned AT ALL and the phone was broken. They moved us to a clean room but their were no towels had to go back downstairs for a fourth time to get towels. A roach ran around the bathroom door Jam as I was getting out of the shower. For all this trouble we were given an apology and a 20% discount. Very disappointed as the revues left by others made this place out to be a 5 star hotel and it is not!

Horrible hotel!! RUDE manager. First the water got shut off in the morning during my shower for over an hour. No warning or notice. No extra clean towels available for the 2nd night. Dingy rooms and furniture is in poor condition. The manager was extremely rude and if we didn’t pre pay for our stay we would have left. For $100 a night entirely trash hotel

Last minute Birthday Party for my 8 yr old daughter. I called them after 4pm the day of. They offered us the pool, conference room and lobby lounge. Amazing friendly staff who participated with the girls, even got facepainted. The building alone is a gem but the staff makes this a diamond find. Check em out. You'll leave happy.

It took us 3 hours to get checked in & wasn't able to book online to save any money. Pool was closed & no breakfast. Also tub had water in it that we didn't put there

No issues. Clean. Quiet. Would room again. 👍🏻☺️

The staff was great, very helpful & pleasant to talk to. The breakfast was hot and delicious for a continental breakfast. The room and bathroom were in dire need of updates and a good cleaning. The desk and dresser were in poor condition. The carpet felt sticky when walked on. After walking on it with socks, the socks were black. There was mold in the shower, and the ceiling also had a spot where paint was peeling from a past water leak. Both bars of soap had been used and put back in the bags they came in (yuck). I feel that if some updates were done and with better cleaning this could be a really nice place. However for the condition of the room, I feel we over paid.

The staff was extremely nice. Everyone at the front desk was pleasant. The girls running the breakfast were nice and attentive. The food was as expected. Everything was the correct temperature which is usually as issue at other places. Housekeeping came to my room after I called ,very quickly. She was very sweet. The room attendant that was with front desk lady was very welcoming and nice. My room was clean and had zero issues. Only thing was the Wi-Fi was acting up in the middle of the night and I was only able to extend my check out time by an hour even after signing up for the membership program. Those things are completely out of the staff's control. Will come back!!

We stayed at the hotel for my daughter's BETA competition and our stay was wonderful!! The ENTIRE staff was so helpful and kind .. They were amazing every single staff member went above and beyond to help. They were all so patient with my daughter and two little nieces which is very hard to find at a hotel. We had such enjoyable conversations with the staff during breakfast and just going and coming... They always asked about our plans and our day and offered suggestions on things we may enjoy during our stay!! Would definitely recommend this hotel to anyone... Family, group, business, very accommodating! Thanks to the staff for making our OKC stay so enjoyable 🥰

No longer Holiday Inn Express it is OYO and it was the worst stay I have ever had. The General Manager Heath Guy said nothing I had experienced was true (dirty floor, hair in clean towels, and blood on curtains). We still haven't received our $100 security deposit back 5 days later, which they claim they returned immediately. Never stay here.

The staff was wonderful. I had to go out with a group of people from work and needless to say I got really sick the room next door heard me getting sick and sent someone to check on me the staff brought me Sprite and water and crackers to made sure I was feeling better. They were so sweet and honestly just wonderful. The beds and rooms were great. Compared to the Omni hotel I just stayed in; in San Antonio it was heaven.

I have stayed here MANY TIMES, but recently it was changed to OYO hotels and my experience has never been worse! I made a reservation way in advance and flew in from out of state, only to arrive and have them tell me they over booked the hotel and there was no rooms available for me and my family. The hotel manager guaranteed me that I would get a full refund, and it never happened! I have been relentlessly trying to contact OYO booking to handle the issue, with zero success. I did not get my hotel, and I was charged and not refunded my money. My advice to anyone thinking of booking with this company is DON’T! The amount of stress and poor customer service is just not worth it. The lack of willingness to refund my money and handle this issue is shocking. Avoid this company and hotel at all costs

Where do I begin. On Tuesday, September 8, I made a reservation for this hotel through Expedia online. My original reservation was for one night, Friday night, Sep 11. I chose the option where I pay when I get there. Early Friday morning, I decided to extend my reservation to Saturday night, because I decided that I would like to stay an extra day. So I reached out through the Expedia chat, spoke to a young lady who later called me so she could get my credit card info, and completed the transaction through chat. She told me that she had to cancel the other reservation for only Friday night, and created a whole new one for Friday night and Saturday night. But she assured me that the Operations Manager at the hotel said that they would not charge me a cancellation fee. I wanted to be doubly sure, so after I hung up from her, I called the Oyo hotel directly, and spoke to a man who sounded India. He was quite rude, letting me know that they did charge me a cancellation fee, and that I would need to contact Expedia to talk about getting a refund. So, I called Expedia customer service, and spoke to another man who at first said the same thing almost verbatim that the first young lady told me, like they read it from a script. About the Operations Manager and all of that. By this time, I can see the pending cancellation charge in my bank account, for the full amount of one night's stay. So I explain this, and he puts me on hold while he says he is calling the hotel. Then he comes back and says that the pending charge should fall off in a few days (as of now, Sunday night, Sep 13, the pending charge is still there). So anyway, I decide to go ahead and drive to OKC, and I figured I would deal with the cancellation fee later. Get there, and I meet a very sweet young lady at the front desk, who checks me in. Walk into the room (mind you, I had my mask on at the time), and immediately smell "stinky feet". So I took off the mask, and I could smell that heavily scented deodorizer that they use in hotels when they are trying to cover up odors. Well, I'm tired, so I'm trying not to worry about it. As I walk around the room, I'm seeing stains in the carpet, but again, being the easygoing person that I would like to believe that I am, I decide not to worry about it. Figured I would get ready for bed, so I pull back the comforter and sheets and see an unmistakable semen stain on the bottom fitted sheet! Yuck! This is where I draw the line, so I immediately go back downstairs to the front desk and let them know. She gives me another room, which at first glance seems to be much better. It smelled clean, no stains on the carpet, and the sheets appeared to be clean as well. So, I sit on the bed and make a phone call. While I'm on the phone, my eyes happen to look towards the dresser, which has a cubby hole at the top. There appears to be something in the back of it, so I reach in, and it's someone's pair of pants! So, now I'm really losing confidence in the housekeeping staff. It's appearing that a lot of things are being overlooked. But what finally made me decide to not stay there at all was that I couldn't close the drapes. In most hotel rooms, there are sheer curtains that let light in, and then there are usually heavier drapes that you can close at night so no one can see into the room. But here, there was a pair of sheer curtains on the window, but the drapes were just for "show". There was no way to close them. So anyone standing outside of my hotel room at night could see right into my room. So I got my things and went back downstairs, and told the young lady that I would not be staying. She had already charged my card for the two nights earlier. She told me to speak to the Manager, who was also very nice. However, he explained that he was new and did not know how to process my refund. He gave me a number to call for OYO's customer service. Google tells me I'm running out of space, so I'll just say that I called, which was more of a nightmare experience, and I still don't have my refund.

The employee's are great. I stayed at this hotel for a week. The cleaning force was incredible. The maids spend a great amount of time cleaning and it shows. The breakfast is standard Holiday Inn Express style. The hotel is a bit dated but again the staff make the hotel clean and enjoyable. You are close to restaurants and department stores. I will defiantly be back.

Waaaaaooh cute and beautiful to sleep