1/5 Debbie G. 1 year ago on Google
They
would
receive
zero
stars
if
possible.
We
called
to
the
hotel
to
specifically
check
that
there
was
a
complimentary
breakfast
(I
am
a
Hilton
Honors
member)
and
was
told
that
it
was
available.
At
check-in
we
were
given
breakfast
vouchers
good
from
7
am
to
11am.
I’m
a
frequent
traveler
for
both
business
and
personal
travel.
My
husband
and
I
are
accustomed
to
a
certain
level
of
ambient
noise
and
guest
noise
at
hotels
that
rarely
bothers
us.
I’m
a
very
sound
sleeper.
However,
the
noise
from
the
room/s
above
us
the
first
night
of
our
2-night
stay
was
extraordinarily
loud
and
raucous
and
included
loud
yelling
(every
word
easily
discernible
to
us),
shouting/
cheering,
group
chanting
(the
sort
you
would
hear
at
a
bar
when
people
cheer
someone
who
is
‘chugging’
beer),
stomping,
banging
that
sounded
like
furniture
crashing
into
other
furniture,
loud
music,
and
laughter.
We
called
the
desk
twice
who
assured
us
they’d
handle
it—-but
to
no
avail.
The
next
morning
the
kitchen/breakfast
was
only
available
to
a
private
party
(we
were
eventually
told
this
inconsiderate
guest
making
the
noise
was
part
of
this
party).
No
arrangements
were
offered
or
available
for
our
breakfast—not
even
drinks.
When
we
inquired
at
the
desk
we
were
offered
pre-wrapped
stale
pastry.
We
left
and
bought
breakfast
elsewhere
at
the
last
minute
(before
fast
food
restaurants
stopped
serving
breakfast).
The
room
had
obviously
not
been
adequately
vacuumed.
Unfortunate
since
the
accommodations
were
newer
and
quite
nice.
Night
two
was
a
repeat
performance
so
we
checked
out
around
midnight
and
went
to
a
different
nearby
hotel.
Obviously
the
owner
and
manager
of
this
hotel
don’t
care
to
accommodate
individual
guests
with
even
their
basic
promises.
They
obviously
prioritize
their
large
groups
over
individual
guests
nor
do
they
empower
their
staff
to
handle
these
disturbances.
Our
charges
were
cancelled,
but
even
this
didn’t
adequately
offset
2
sleepless
nights
with
a
long
drive
ahead
of
us
and
the
added
breakfast
expenses
for
4
people.
We
have
other
options
that
we’ll
patronize
in
the
future
since
we
visit
the
area
frequently.