1/5 Jason M. 7 months ago on Google
HORRIBLE
CUSTOMER
SERVICE!!!
This
is
the
second
time
I've
stayed
at
this
property.
The
first
time,
my
friend
and
I
stayed,
the
reservation
was
under
his
name
and
I
paid
without
issue.
This
time,
Perla
demanded
to
write
down
my
credit
card
number
on
a
"credit
card
authorization
form"
that
was
just
a
piece
of
paper
off
the
copy
machine.
Not
only
did
I
make
the
reservation
online
and
enter
my
credit
card
information
securely,
I
don't
appreciate
someone
wanting
to
write
down
my
information
so
that
it
can
be
stolen
and
misused
later.
I
shared
that
the
first
time
we
didn't
have
to
go
through
all
that
and
she
said
"well,
that
person
didn't
know
what
they
were
doing
then!"
Seriously,
that
employee
was
providing
excellent
customer
service
which
enticed
me
to
return
to
the
property
to
spend
more
money
the
next
time
I
needed
accommodations.
What
was
provided
on
this
stay
definitely
WASN'T
customer
service
and
I
will
NEVER
be
staying
at
this
property
again
nor
recommend
anyone
else
stay
here
if
customer
service
is
what
they
are
looking
for.
Oh,
once
the
reservation
got
changed
over
into
my
name,
she
just
handed
us
the
key
cards
without
a
thank
you,
the
elevators
are
down
the
hall
this
way,
your
room
number
is
(pointing
it
out
on
the
folio),
NOPE,
nothing.
Again,
apathy
in
the
hospitality
industry
is
kind
of
an
oxymoron.
I'll
definitely
be
staying
at
a
property
that
appreciates
customers,
doesn't
hassle
them,
and
is
courteous
in
every
aspect
and
encounter
-
unlike
what
was
received
here!
Good
Riddance
!!