My husband and I are members at the Golds Gym on Danforth in Edmond Oklahoma and have been for many years. I am 6 months pregnant and wanted to maybe use the Golds on Memorial because my friends use the gym. We went in to possibly upgrade on 09/20/2017 at around 8:00 PM from a one club membership to an all club when Simon Roth sat my husband and I down to try and pressure us to cancel our current memberships and start all over with a processing fee and one more initiation fee as well. He said he could wave the initiation fee though if we signed up but we had to pay for the first and last month again. We told him it sounded a little shady so he told us if we didn't sign up again we could get out of his club or pay a day fee?? We are already members and I would have liked to try the club out and then upgraded to an all club membership. Instead I left the club in tears because of how he treated us. He was very aggressive and rude with me and my husband and made me feel scared to even see him again. He was trying to intimidate us and used a very loud and direct stern voice while he was grinding his teeth talking to us. I felt threatened to the point we could have been attacked by this man if we didn't leave. This man is by far the worst person I have ever talked to that represents a business. I know over 50 people that take classes and use that gym and many others across the city. I was invited by my girlfriend to come and check it out and this very unprofessional maniac kicked us out. Even the front desk guy was confused when he was asked by Simon to charge us a day fee or have us leave. When we came in we told the front desk person we are here to use the gym and upgrade. I hope you know this type of treatment is a cancer that can and will destroy your reputation in our community. Word of mouth spreads very fast in Edmond and Simon Roth seems like a person who only cares about money and getting a sale. He looked at us like his paycheck that he needs very badly and he seemed very desperate. We are defiantly not going back to that gym and are considering changing gyms all together after the way we have been treated.

I would highly recommend not going to Gold's Gym. Their customer service is atrocious. This gym unfortunately closed and there were some good staff here, but as part of closing they move your account to another gym that is at least within a 6 mile radius even if that gym is in the opposite direction of your house. I now would have over a 30 min drive to get to the gym and when I went to cancel they said they would need to charge me the remainder of my month and an additional month after that despite them inconveniencing me. I tried to explain the situation but they just continued to point back to their policy and contract. I recommend avoiding the centralized, unempathetic nature of this company.

If there less than one star I will be happy to gave it because: 1- all the last week there is no shower soap they all empty. 2- Shower Curtains and all the shower room very dirty. 3- light front steam sauna no one change it for more than a week. 4- dryer doesn’t work good for last 2 months . 5- for the last week I didn’t see any one cleaning . 6- the smell in hot tub very strong and it’s eyes burn . I hope this place has manager and they can read this

Signed up for 3 training days for $150 and then the pandemic happened which I totally understand. After things opened back up I tried to continue my 3 days but the trainers weren’t back to work.. A month goes by with no contact so I call to get my refund and they say it’s a non refundable charge! Pretty much robbed my money!!!

Attempted to cancel by going in person at the beginning of the pandemic, got a form and uploaded it online as they instructed me to. Golds continued to charge me for a year ($80 a month) after that. Reported this through the BBB because they instructed me to do the same thing again and I didn’t want to continue to be charged. Through the BBB, Golds said they wouldn’t refund me for the past year of charges, but they would do an immediate “courtesy” cancellation for me. Then they charged me another $40 after that “immediate” cancellation. Save yourself the trouble and join a different gym, after years of being a member they scammed me into a year of extra charges during a pandemic.

The West Memorial Road Golds Gym location in NW Oklahoma City is above par, but not the best. It is large and spacious with a nice selection of weight equipment and cardio equipment. The free weight section is above average on space. There is a pretty good size swimming pool (3 lanes wide & approx. 120 feet long). However, the hot tub is kind of small. There is a half court size basket ball court. The locker rooms are pretty good size and contain a wet steam sauna as well as a dry sauna. I have been told the women’s locker room also contains saunas. The showers and locker rooms are about average when it comes to cleanliness. The monthly dues are very comparable at around $30 month. It’s not a five star gym, but it’s better than average for sure.

Great staff, but unfortunately they got rid of the pool. Sadly that was the only reason I signed up for Gold's versus other less expensive gyms. Not a bad facility just very disappointed, let me know if you bring back the pool I'd be happy to sign up again.

The pool, hot tub and steam saunas at this location have all been permanently closed. You won't find this info on their website or anywhere until you walk in for your trial workout and find out for yourself.

Not great @ all! They messed up a charge on a fitness training session for my sister, when a long time ago on this membership you could add any 4th person. they screwed up- and we had to go through process to fix it. then it came up again again , again then the person I went into to talk to assumed I was being hostile. I went back after cooling down, Our fourth person was my sister. The girl I talked to the that day said she would have to talk to my sister, our added member. After calming down I had a simple speech I thought she would understand. I had been assured by our excellent service manager in Yukon he would call to handle it but I thought no this person dismissed me and showed me extremely little respect. I had put hours into handling this mistake that kept repeating. Finally, she shut up to listen. My metaphor was how would she like going into a store where she had allowed her sister to use her credit card once and they kept calling her back saying she could use or sent her a card to use. This Gold's Gym charged our family credit card and my sister's credit card for personal training sessions she did not want. They did credit her card but not ours. We decided to leave the credit and apply it toward our membership. This Gold's gym kept calling my sister telling her she had a credit for her more sessions. I was told it was a different gym and had to handle it personally. Now, the person at the desk made me come back in person a fifth time...maybe not...OUR EXCELLENT AND DEDICATED YUKON Gold's gym manager did call on our behalf and finally get it straight. BUT THAT PERSON TELLING ME I WAS HOSTILE BLANKED ME OFF. Back to my simple story getting things across to her. "So now do you get my frustration when you failed to grasp the concept I was trying to convey? How would you feel coming to my store where your credit card was given to your sister and I told you I would have to wait until your sister was back in town to ask her permission to terminate her card privilege or her credit on the card ?" Basically those were the words I got across to her. She seemed to grasp this concept. FINALLY. Totally unacceptable Stress unneeded. I was nice at first- People make mistakes, But to go on for months so mu time- Cost me Then have an employee that can't get basic concepts such as who is the owner of the membership- Then call a customer hostile in this situation- Plus - this requires a face to face interaction_ Meaning I had to come back. The apology I sought - in a calm tone- Actually I recieved with Extravagant overtones of nasty hostility and Sarcasm in her tone and body language. I am still waiting for an email from all the that made q mistake and the management. I would have liked an explanation of how they made changes so this would not happen again, Plus, as managers - in their duty to work with corporate so that if the brauch makes an overcharge_- the member only has to show ID &credit card - not a statement to get a credit processed. Why punish the customers? Now the rating of the manager in Yukon? I say 7 star not 5. He and most of the staff is that good. I waited to edit this when I was in a much " cooler" emotional mind. the enencounter with the somewhat empty minded young woman or attention focused on the excellent Examples of a few well bodied young "Adonis" Men- could have been more important to her. Thus, this cansher her to not hear a word I said.

These guys are straight up Liars for the $$$. I am disgusted at the way I was treated by the salesman Gray who lied on multiple occasions during my sign up process as well as when I tried to cancel my membership, which they are still trying to charge me for.

Thank you the viewers.. I am planning to join the gym for swimming but closed and not fixed. It is not worth to pay the membership. I was a member at the Gold Gym and always go to swimming and got spa before 2020. How sad. I guess I have to find another gym with a swimming pool. Thank you.

The owners shouldn’t have got rid of the pool and steam room. And they should have kept the sauna in working order. It’s broke. And been broke for a while. Those were the only things separating this gym from cheaper options that also allow 24/7. Now you will lose many customers like myself. I am very irritated and mind boggled why you would do this, it will only hurt your business and make you lose customers. It’s almost like management wants the business to make less money I don’t know? 🤷🏽‍♂️

Tried the one day pass to try the Gold’s gym at Quail Springs. It’s a nice gym and the equipment’s work as they should. Lots of redundancy so you can focus on your plan. I missed to see the pool and sauna, as depicted on pictures. Must try: the entertainments workout room - its huge!

It sucks

Poorly maintained for the price I pay. I'm coming from 10gym and it had nicer equipment.

Lately I am questioning your sincerity in providing a quality & reputable gym facility to your clientele. Your facility is often rediculously cold. To the point of having to wear a jacket to work out when outside temps are well into the 90s. Today your mirrors in the fitness room were damp with condensation as well as the floors, and the weights. I was wiping down the dumbbells so I could use them safely. Is it too much to ask for your staff to adjust the temp settings or for management to FIX a serious problem and provide better moisture contol within a zoned facility? The ceiling fans were on today and the damp mirrors were wiped down repeatedly for use. I'm confident this problem can be corrected so that I can work out without the fear of slipping on damp gym floors. Thank you for you attention to this matter!

Stay away! They stopped offering a class at a time I usually go. So I try to cancel that membership and they want to hit me with a extra 80 dollar charge to cancel a membership that they canceled the classes...

Stay away. Go to the golds in Moore or near the expressway. This place is no good! Overcrowded, dirty, and the front end staff is good, but the back end staff is not on their game. Save yourself the trip, and go elsewhere!

This is by far the best Gold's Gym in Oklahoma! You won't get a better experience at any other gym! The staff is amazing, the amenities are great, the instructors are knowledgeable and friendly, and the pool is always clean! Come check it out!

I give him a 3-star simply because of the lady that enroll me and got me my membership details but I was very displeased with the fact I would expect it to be a little cleaner and have better smell to it in the bathroom ciao's you know they don't stay stalking the bathroom dude they use a lot of changing here the showers didn't even get hot I was very disappointed in that you have to bring your own shampoo and conditioner fine very good selection I recommend a lot of time to put into the promotional benefits of this place

I canceled during Covid and they told me an email to send the cancellation to account with. They then said it was my fault that the email they provided was the wrong one. They forced me to pay $250 after my cancellation to make sure it doesn't go on my credit. The General manager Sabrin was rude and hostile. Never again will I do anything with Golds. I am also reaching out to corporate over this.

Easily the easiest company to communicate with. Clean equipment

Really love this facility. I lost about sixty lbs working out here a few years back and loved the equipment and attitude of staff. Rejoined a few months ago and the staff is just as friendly. Weights are just as heavy too, and there's plenty of them to go around. Golds fit class with Stephan was a game changer for my fitness and everyone I talked to in this gym had a great attitude. Also, the basketball court is nice and people don't get too competitive during pickup games! Especially with price where it is now, I highly recommend this gym to anyone in the area!

Very clean, very spacious, huge variety of equipment to use, the atmosphere is calm and not threatening. We went at like 9pm so there's no crowd at that time. Just a good workout and good music! Staff at the desk was welcoming, and he was kind!

I go to golds gym every week. Friendly staff, good selection of weights and clean environment. Wish they didn't close the pool.

All the equipment any fitness junky would love and the space is percent!

Always clean. Staff are helpful, nice, and professional. Have not encountered any rude gym-goers (so far), everybody seems to be pretty chill and is just there for a good workout. 4 squat racks, 3 bench press, ~10 benches (flat & incline), a few other racks, dumbbells, barbells, and a ton of machines and treadmills. Bathrooms are roomy and clean.

It’s a good gym but they closed the steam room and pool. I know a lot of people don’t use the pool but I don’t understand why the steam room was closed as quite a bit of people used it. They have a sauna but it does not get hot. The room leaks through the doors and I think some of the coils in the sauna doesn’t work so it doesn’t get hot. It definitely needs replacing and fixing

Great place to get a pump in. Not a fan of the gangsta rap music they play or the lack of attention to fixing the sauna/steam room though. Staff is always welcoming and polite.

Sabrin the general manager was rude and hostile. Run from this place.. they won't honor cancellations.

Management has cut corners at every opportunity. No plans to open the pool which wasn’t maintained well in the past. No new equipment. Sauna and locker rooms need cleaned more. It’s an ok gym but could be so much better.

Was time to get to a better gym as my work outs advanced. A little overwhelming at first but I've settled in. They have every piece of equipment imaginable. Free weight area is a nice size & they have a great space to stretch. Also, plenty of stairmills. The place is extremely clean, staff is friendly & their hours are spot on. They have yet to close on a snowy or icy day of which I really appreciate.

Solid Gym, everything you need. While it does get busy, it's not overly busy and can always get a workout done fine. I enjoy working out at this Golds..

As soon as I walked in the door of Gold's Gym, Sunny, the gym manager greeted me with a big pleasant smile. She signed me up with a membership within no time at all. Im so thankful for her!!! Time to get in shape thanks to Sunny!!!

Go read all the reviews about them ripping people off. Sabrin the general manager is behind it and I have made a formal complaint to their corporate office.

I am looking for a new gym and I got 1 day free pass to the Gold’s Gym in this location. When I got there, after checking my identity, they didn’t show me around. I needed some guidance as it was my first time inside the building. But overall, it is a nice and clean gym and equipments are well maintained.

Sabrin is awful to deal with. This place is not honest or fair with their billing practices.

Friendly patrons. Rarely do you see curling in the squat rack. But everyone seems really laid back and friendly. Highly recommend.

Honestly, very bad customer service. On top of that they charge too much and say it’s a premium package but then doesn’t even cover towels for shower? Doesn’t make sense to me.

Great staff and customer service!

4 days a week

Pretty good

loved.everything include trainers

Awesome gym and staff!

Good as gold

Its very the staff is very nice

Great place to work out and relax.

I've been to several of the Gold's Gym's and this one is a smaller gym. It's easy to do quick workouts. For those who like watching movies, swimming and steam rooms, then go to a bigger Gold's. As far as this gym goes, it's clean and easy access from Memorial Rd. If you live within a mile of the gym, you can jog there for cardio and then lift.

There's a variety of work out equipment and activities to help with healthy living.

The gym is nice and in a convenient location for me. Just be ready for random charges on your credit card that they wont tell you about when getting signed up. i read the contract and found some of the charges and brought them up but even then they still found ways to charge me for other things. its a good gym at a decent price but with all the fees ill probably be looking to upgrade since im paying more anyway

Love my Instructor Vickey!! Fridays at 10:15 Yoga !!! No one can be better for a full body workout!! Love her!!! Great Service and Very Clean!!!

I say 5 stars because it meets my needs, however yours might be different. I don’t really attend classes that often I just exercise alone most days, and I’ve seen the staff clean regularly when I go at 5 AM, not to mention they are always friendly too. However, if you are into classes this is not the place to go to. They have cut down significantly on the number and the capacity of the classes they offer. If you do your own thing, this gym will be great for you.

Updated 1/21019 Dry sauna is not as warm as a Luke warm bath. Wet sauna has been down for over 6 months. Equipment constantly breaking down. High turnover rate with any position other than trainers. Trainers get a 5* rating tho. Amazing ppl. And Chris at the front desk. That’s where it ends. Has gone downhill fast with the changing of managers since Terrell Benton left. Update: this gym has changed since this review. The management has made tremendous strides in reorganization and utilization of resources.

One of the best decisions I made was to switch to Golds gym and get personal training with Katie. She is an amazing trainer and pushes me to become stronger every day. Highly recommend her!

Experience has improved since I last a rating. Better cleaning procedures and customer service. Machines still need better labeling of weight amounts.

The spin bikes are broken, the toilets won’t flush and are clogged with feces. I canceled in April, was drafted in May after my membership ended, and was charged an insufficient funds fee in June. They have incompetent staff who didn’t process my cancellation, and now I’m being harassed by corporate via emails saying my membership is in jeopardy for not paying dues and fees. They are thieves. Stay away!!! There are so many other excellent and clean gyms in OKC.

Great gym with everything you need

First visit. Pretty nice gym. I got there around 0730 their was approx 20 people there. Would imagine during rush hour it may be pretty busy. Nice ammenties. From first view they have a basketball court/half, core room, pool, sauna, and more. Those were just what I noticed. Only thing for me, I do like to be given a tour. But that wasn't a deal breaker or anything to throw a fuss about. Would recommend this far. Will update if anything changes.

Location and facility are good enough. Customer service is severely lacking. Parking lot is trash (pot hole blew out my tire). Locker rooms are not cleaned properly. When I put in my 30 cancelation there were bugs flying in the showers daily and shower curtains more than not had mildew and mold.