1/5 Kristin W. 1 year ago on Google
Sadly,
they
only
care
about
their
contracts,
policy
and
money.
I
chose
to
work
out
here
at
the
request
of
my
personal
trainer.
Although
I
enjoyed
the
facility
and
everyone
at
the
front
desk
was
friendly,
when
it
came
time
for
us
to
cancel
we
happened
to
cancel
a
few
weeks
after
our
auto-renew
contract
of
6
months.
So
although
we
gave
notice,
they
informed
us
that
we
will
pay
the
remaining
5
months
of
our
contract
because
“it’s
our
policy”.
I
should
add
that
after
Nick
said
there
is
absolutely
nothing
we
can
do,
he
then
offered
to
“let
us
out
of
our
contract
today”
at
just
half
the
cost
of
the
remaining
payments.
So
it
turns
out
there
was
something
he
could
do,
meaning
that
he
could
have
let
me
out
of
my
contract
entirely,
but
chose
not.
This
was
not
sufficient
for
me
as
I
am
no
longer
using
their
facilities,
they’re
continuing
to
take
my
money
even
though
I
asked
for
help
and
understanding
with
getting
out
of
a
contract
I
didn’t
know
I
had.
I
thought
we
had
a
month
to
month
contract
and
at
the
very
least
I
thought
we
would
receive
communication
before
the
auto-renew
would
go
through.
Sadly,
I
wouldn’t
recommend
this
gym.
Any
business
that
forces
someone
to
pay
a
contract
when
they
tried
to
cancel,
give
notice,
no
longer
use
the
facility
and
communicate
-
doesn’t
sit
well
with
me.
Santa
Fe
Family
Life
Center
only
cares
about
the
money.
1 person found this review helpful 👍