ABSOLUTELY HORRIBLE! I will never purchase anything from here again and regret even buying my fiances wedding band here! I send my wedding bands and engagement ring to be resized which took a MONTH! They came back resized and sautered together! I now had been without my rings longer than I even got to wear them. I was told they would be rushed to the shop and fixed and I'd have them in a week. I called and said that was not a rush and needed them sooner. An associate said I'd have them by Thursday (this was Monday). When they didn't have them then I was given a tracking number which did not work and told by the Manager I'd have them that Saturday....that didn't happen. I was told they have them Monday...the shop didn't send them back so someone had to go pick them up and I had to wait around to get them finally. I was given my rings with a pathetic apology and no compensation for the inconvenience which I had been promised! I'm only giving them a star because I have to! DO NOT GO HERE IT IS HORRIBLE

Horrible place to shop for rings ..customer service is definitely racist no eye contact when entering especially if you are a person of color....My fiancee and I walked away they immediately lost our business we will take our money elsewhere where green is the only color that matters!

CONSUMERS BE CAREFUL! We purchased our wedding rings at Kay Jewelers. When we made the purchase, we also purchased the lifetime warranty which had the requirement of having our rings inspected every six months. We fulfilled this requirement for 15 years. Upon the last inspection, the technician knew that a prong was broken on the ring but sad the stone was solid. Sadly, the 1/2 carat heart shaped diamond fell out of the setting and was lost seven months after this inspection. I called this store and continued up the chain, requesting that the care plan be honored. I was only told that I could purchase a new solitaire for $2,000 because I was one month past the inspection. So, after having the ring inspected for 15 years and the technician knowing a prong was broken, Kay Jewelers said they would not honor the purchased care plan. NEVER AGAIN WILL I PURCHASE and I will continue to advise others to choose a jewelry store that will honor a warranty. It is obviously all about the money and not about the customer at Kay Jewelers.

Horrible customer service. Just stopped there minutes ago with my wife to get her ring replayed and possibly upgraded. The two female employees saw us and never once offered to help, but after another group of customers came in minutes later they quickly offered assistance. Racist towards an interracial couple? Stereotyping because of our attire? One can only assume so many things. I am far from pleased and regret the thousands I've spent there over the last 5 years. Blatantly disrespectful.

Worst experience ever. After being told my wedding band would arrive in about two weeks I was given several different excuses and lies as to where it was or what had happened. At first, it was on back order. Then to it was discontinued. Then on to it will be sent in the next week or two(like 5 weeks after my first initial visit). At which point I no longer wanted to do any kind of business with them. So my wife said cancel the order completely. Then today I get a call saying if I want my money to be put back on my credit card I have to come back up and sign paperwork..... for a ring Ive never seen or held yet... seriously... is that even legal... do not go to any corporate jewlers... let them dry up and file bankruptcy already...

So disappointed in the service I had here. Went in while my mom was shopping to get my ring cleaned. The lady asked me if I bought it here I said yes, then she started questioning me saying it didn't look authentic. I always have the yellow information from where my fiancé bought my extended warranty plan so I handed that to her and she was still acting as though it wasn't one of their products. My fiancé spent $2,000 with this company and they can't clean my ring? I'll stick with the Kay in Stillwater, much friendlier and easier to deal with.

Nice location. A little busy on the weekends. Very friendly environment. I had a great experience

Patient, knowledgable, friendly, and very reasonable. Excellent service and expressed true care about my happiness with my choice. Will be back soon!

I always have a great experience at Kay. They are very focused on guest satisfaction. I will only go to Kay for all my jewelry needs. I've been to all the locations in okc metro and so far so good.

I have been going to this location for years. This location has only seen two managers since I started shoping there in 2005 which is nice because that shows me that the store is well managed. I have had very few issues with their service. When they have repair shop issues they do comunicate with me and keep me posted on what is going on with my pieces. They have called me on many occasions to let me know about big sales that are coming up (which I appreciate because I am a avid jewelry consumer). Everyone at this location is friendly and knowledgeable. I am a happy Kay customer!

Very very Limited products. I waited for over 20 minutes and didn't receive any kind of acknowledgment. Staff appeared to have no idea what the hell to do. And a male worker...possibly manager just stood and watched. He didn't do a damn thing!!!! The very worst Kay Jewelers I have ever been to!

Brought a total of 3 rings in need of repair and sizing to Journey. The customer service we received was excellent and the repairs and sizing were done quickly. I had a new diamond placed in my wedding band and it is beautiful! I couldn't be happier.

Went in to get wife's watch repaired. Guy at counter seemed to know what was needed but had to "check with his tech" on pricing and call back later in the day. Glad I hung on to watch though. Waited a few days and actually thought he WOULD call back. Never did. Nice way to do business.

I needed a ring sized, and chose Journey Jewelers based on their reviews. I must say I am extremely pleased! I was able to book a same day appointment online, and when I arrived, Roberto looked at the ring and quoted the resize as well as some prong repairs on the diamonds. The cost was extremely reasonable, especially taking into account that my ring was ready in 4 hours! I got it back sparkling like new and a perfect fit. I couldn’t recommend this jeweler more!!

Sweet experience

Journey Jewelers and Repair does an awesome job! I am very happy with how they sized and cleaned my wedding ring. I highly recommend them to anyone in Oklahoma who is looking to get their ring worked on. I drove an hour to get to them and I will certainly do it again the next time I am in need of ring cleaning, sizing, or repair. It was totally worth the drive. 5 Stars!!

Excellent customer service. Very polite and professional. It’s like going back in time when people believed in customer service. They fixed my Pop’s watch at a very fair price. I highly recommend.

Very friendly and same day service!!! The Jeweler did a awesome job. Very happy with my ring. 💍💎

They took two silver coins that were my paw paws and I asked them to make wedding bands out of them. They did just that. They did not tell me it was going to turn my finger green because they also failed to tell me I needed to be refined first. We got our rings and it was a straight embarrassment to me, my wife, and my paw paw. We can't wear them or do anything else with them. They ruined my paw paws possessions he left me, and junky jewelers is definitely to blame! If you have anything precious to you do not let these people touch it!!

These people are seriously so nice & very honest. They never overcharge. We don’t go anywhere else for jewelry repair & maintenance!

We are so blessed to have been led by the Spirit of God to come visit Journey Jewelers for our wedding and engagement rings. We had the honor and privilege of doing business with Robert. He was very prompt, helpful, and genuine in helping us find the perfect rings. We pray for prosperity, health and long life for our new brother in Christ and the business!

This place is as good as it gets for jewelry repair and sizing, Robert was an amazing customer service representative with good knowledge on a multitude of services that they provide. Mr Sanchez is great at what he does which is the actual repairer/jeweler he was also kind and takes pride in his work. I’d recommend this place 10/10

Journey Jewelers and Repair has been an incredible experience! I came in to have a ring resized, and they were extremely quick, kind, and reasonable. I really felt like they cared about me and my experience, and I would highly recommend their services to others! Their customer service was top notch, and I will definitely return for any future jewelry repairs :)

We dropped off and picked up our ring on the same day! And it came out absolutely beautiful and seemless from a resizing! Thankyou for everything, and we received a personalized card wishing us the best and from our Friends. Absolutely will only do business here. Such a wonderful family ❤️

These people do amazing work and in a very timely manner. Very personal level of service and I’m happy to be one of their customers!

The best jewelry shop around! Incredible service. We routinely take my engagement and wedding band here for cleaning and inspection and they are always quick, friendly and personable. I always trust them with my jewelry and can guarantee you won’t be able to find better prices or service around. Thank you Journey Jewelers!

Honest, trustworthy, and quality jewelry store to sum it up. Wonderful experience. Fixed 6 of my family rings that have been passed down. Found my jeweler!

Absolutely impressed with them! We needed replicas made of a custom gold pendant. I was super stressed not being able to find someone in Tulsa who can do it without it breaking the bank. I mailed an old pendant to Robert and he was able to make some that looked identical to the old one! The pricing was great and the customer service was amazing. We could not be more pleased! He is our official jeweler now!

Had a great experience with jewelry repair and replacing watch batteries. I would use them again in the future!

JAMES RAIRDEN I’ve been going here for a few years for jewelry repair and watch maintenance, and they are great! I appreciate the pleasant and professional service, and the quick and reliable work. Today, I had a favorite rosary repaired, and it looked brand new—like right out of the box. I highly recommend them.

Great Jewelry and Service! Was able to bring give them an idea of what I wanted and they did the rest. I brought a ring I wanted customized and resized to be put on a necklace for my wife and it turned out even better than expected!

Awesome staff, awesome experience! They got my ring sized the same day and it didn't even take 3 hours! We drove from Cushing, Oklahoma and we would do it again in a heartbeat!

The patience shown during the consult and resizing of my ring I brought in was truly comforting. With little knowledge on who to trust or what to expect, they exceeded anything I could have imagined- within in 4 hours. I will always return for any jewelry needs. Thank you Journey Jewelers, I truly appreciate your talent!

I needed a watch face replaced. The folks at Journey Jewelers were very friendly, responsive to my questions & equally asked me questions! They were reasonable, did a great job and even finished ahead of schedule! I will/would very much recommend them!

You can bring your 3rd or 4th wife here. I've been married many, many times and each time I get married, I shower my newest wife in jewelry. Kay Jewelers is always the place I go, and this store is absolutely the best. They really back the Kay brand. The management doesn't care that I've spent a large fortune on their jewelry. They treat everyone like a million bucks. Sometimes I wear my usual tuxedo right in the store and sometimes I wear my wife beater. No matter what, they treat me the same. Seriously, the managers here take their job very seriously. Even though I'm on my 4th marriage, they treat my wife's engagement ring as though it is a very meaningful and sentimental centerpiece to our matrimony. The selection is great. Neil Lane is my current wife's favorite. She loves that "vintage glam" look. The pricing is so reasonable and the diamond warranties they provide are absolutely a great bargain. They not only sell awesome jewelry that my wife loves, but then they continue to care for it with their extended warranty whatever it is called. I never, NEVER, NEVER buy warranties. I wouldn't even pay insurance if I could get away with it. They're scams if you ask me. But not this. This warranty or lifetime whatever it is called takes care of our jewelry forever! FOREVER!! When I want to shower my current wife with jewelry, I'm coming to THIS store and seeing Jim! I will continue to buy from this store for each and every one of my wives!

Long story short they saved me as a customer. I had a bad experience in another store and Ari turned the whole situation around. Its because of her that I will continue to do business with Kay's. If you want someone whos going to go above and beyond for you... its her!! Thanks for everything!

They have never been anything but helpful and friendly here. Even when I had to return something, they were very nice and never rude about it. The jewelry here is reasonably priced and does not cost more than any other jewelry store in this mall. I have been here many times for several items and will return. Definitely recommend this store to anyone looking for a beautiful piece of jewelry.

I was at Kay Jewelers today and was surprised to see an associate there walking around the store bare foot. It was disgusting and you'd think that an employee anywhere would have shoes on, especially in a jewelry store. You would think they would be more professional and hold themselves to a higher standard. If you want to be bare foot, don't work at a jewelry store then.

The worst possible store to shop at, they wont take my return cause they claim they dont have enough money in the store to do a return and its Only for 76 dollars. The other store that i brought stuff from right next to the took my return with no problem, first thing in the morning!!! Absolute a terrible place to shop, i would never shop there Again, cause i specifically asked them before the purchase and they said they will take it back no problem, and never mentioned nothing about the return policy that said anything about taking the return back Only if they have enough money in the store, or i would have never shoped there to start with.

The best.

I had a wonderful experience with Kyndal. I have been looking for a ring for awhile for my 12th anniversary. I didn’t want to spend an arm and a leg for a ring, but I also didn’t want to settle for average. I went to several stores and felt rushed and pushed. Kyndal didn’t rush me or push me and when I finally found the right ring she knew it by the way my face lit up. I would recommend this store to everyone!

Drake and his staff are wonderful. They went above and beyond to help my son and I.

The Best Service That can be given to any Any One