1/5 Shane R. 4 years ago on Google
Wish
I
could
give
this
place
0
stars.
Bought
my
soon
to
be
wife's
engagement
ring
here,
with
the
protection
plan.
Brought
the
ring
in
to
be
cleaned
and
inspected
in
February,
the
associate
told
me
not
to
worry
about
the
paper
that
I
was
given
with
the
protection
plan.
In
June
the
diamond
fell
out
and
could
not
be
found.
We
brought
in
the
ring
thinking
it
would
be
fixed
under
warranty,
but
since
their
associate
told
me
not
to
worry
about
the
plan
sign-off
sheet,
there
was
no
record
of
it
ever
being
inspected.
So
we
were
told
that
we
would
have
to
pay
for
it
out
of
pocket.
This
was
frustrating,
but
then
they
took
over
a
month
to
get
a
quote
out
to
have
the
ring
fixed
and
the
diamond
replaced.
Keep
in
mind,
we
called
every
week
in
this
month
process,
finally
we
got
a
quote
and
they
were
attempting
to
charge
well
over
what
we
paid
for
the
ring
to
have
it
repaired.
The
associates
at
this
store
were
not
receptive
or
helpful
in
any
way.
They
would
tell
us
they
would
have
answer
by
the
next
day,
but
we
would
never
hear
back
from
them.
We
returned
the
bands
that
we
had
purchased,
and
got
our
diamondless
ring
back,
a
month
closer
to
our
wedding
with
no
issues
resolved.
The
warranty
plan
IMO,
is
a
sham
and
is
just
a
money
grab
by
them.
i
could
not
get
a
straight
answer
from
the
associate
why
the
ring
was
not
covered
under
the
protection
plan,
when
it
was
their
associates
screw
up,
but
I
was
unable
to
get
a
straight
answer.
The
level
of
incompetence
that
was
displayed
has
completely
turned
me
off
from
giving
this
company
or
any
of
their
afiliate
companies
which
are
below,
any
of
my
money.
I
do
not
recommend
shopping
here
to
anyone.
I
feel
like
I
was
treated
very
unfairly,
and
that
Zales
did
not
keep
their
word
on
my
purchase.
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