CNS Jewelry & Watch Repair, LLC image

CNS Jewelry & Watch Repair, LLC

Jewelry repair service Watch repair service

One of the Most Reviewed Jewelry repair services in Oklahoma City


Address

Penn Square Mall, 1901 Northwest Expy #1089, Oklahoma City, OK 73118, United States

Website

www.okcns.com

Contact

+1 405-840-5555

Rating on Google Maps

4.40 (188 reviews)

Open on Google Maps

Working Hours

  • Sunday: 12 to 6 pm
  • Monday: 10 am to 8 pm
  • Tuesday: 10 am to 8 pm
  • Wednesday: 10 am to 8 pm
  • Thursday: 10 am to 8 pm
  • Friday: 10 am to 8 pm
  • Saturday: 10 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: watch (34) ring (20) jewelry (15) repair (15) service (15) battery (13) work (13) friendly (12) told (11) price (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Denise G. 4 years ago on Google
    Been trying for 3 days to get my watch, they are always closed early, highly do not recommend. Was there 1hr before close.
    2 people found this review helpful 👍

  • 1/5 John O. 10 months ago on Google
    Walked out. The grumpy silver-haired "jeweler" was in a snarly mood and implied the gold and silver ring I wanted re-sized was a cheap made-in-Mexico border ring, not from the boutique Brooklyn jewelry maker where I purchased it. (A gold and silver process called Keum-boo) I won't ever go back. Not even for batteries.
    2 people found this review helpful 👍

  • 5/5 Kevin M. 2 years ago on Google
    I've been getting my batteries changed in my watches for years now at this place. I've never had any problems. But of course, as soon as I took my 50 year birthday watch that cost almost a $1000 into them for a battery replacement they screwed it up. When I checked my watch the next morning I had water inside my bezzle. I called CNS and they told me to bring it in so they can look at it. I sent it to the manufacturer instead.They told me it would cost over $250 to repair it. I told CNS and they paid the entire bill for me. They apologized that there watch repairer forgot to put the O ring inside it. It was a simple mistake by a new person. They promptly took care of me. Excellent customer service. No problems. I will be going back soon for all my jewelry and watch repairs.
    2 people found this review helpful 👍

  • 1/5 Hayden V. 3 years ago on Google
    They came up when I looked up Glasses repair, so if you search GLASSES REPAIR QUAIL SPRINGS know not to use this place. The dude did about the worst spot weld job on my glasses I’d ever seen, they didn’t even fit my face, and then had the audacity to charge me 40 bucks for it. I just left them there they were that bad. The bigger Dude laughed at me as I walked out too. Don’t let any snide reply to my comment that they’ll probably give you take away from the fact they literally will not fix your glasses into any working form. This was the only pair I had in my current prescription. Avoid!
    1 person found this review helpful 👍

  • 1/5 Triep N. 4 years ago on Google
    They're one of the worse customer service people in the business. I came in there to have the face of my watch reset and they lost one of my tach needle and replaced it with an orange needle. The watch was never open so the needle was in the case, they got the face reset but screwed up the mechanical that it doesn't run. I had to go back and forth to the shop 4 different times for various things they did wrong. The girl that wrote the ticket was really rude. I will never take anything to this place for service again.
    1 person found this review helpful 👍

  • 1/5 Reginald L. 1 year ago on Google
    Here's our story! We're from out of town visiting family. Talked to an elderly guy in the Quail Springs mall branch who seemed as if we go back to our families house and bring it back either that day or the next that he'd be glade to help us. So we came in the next day and stood at the counter for about ten minutes before a young lady got up from her chair, rolled her eyes, huffed in her mask and finally asked what we needed. We explained the situation with peace of jewelry and she promptly said it wouldn't be gotten to until Friday. To which my wife stated we're from out of town, the girl tossed the paper to the side and said "we can't help you!" Worst service I've ever had in any town or city!!! Wouldn't recommend them to any one...
    1 person found this review helpful 👍

  • 4/5 Empress Anna T. 1 year ago on Google
    Friendly and Quick service...was easy to locate in Penn Square Mall. price for the battery replacement was$10. And Jay and Dustin was a breath of fresh air. Despite my talkative nature they were patient and courteous.🌹🌹🌹🌹🌹
    1 person found this review helpful 👍

  • 5/5 Sara H. 3 years ago on Google
    Yall fixed my necklace under hr... thank you very much...
    1 person found this review helpful 👍

  • 4/5 Floyd V. 4 years ago on Google
    Good job at good price on jewelry repair
    1 person found this review helpful 👍

  • 5/5 Kayla W. 1 year ago on Google
    We have taken a few pieces of jewelry here and the people here are always friendly. Their work is a great quality. We have a custom wedding band that needed resized. They were able to keep the design of the inside of the ring intact. They also helped replace a few jems and settings of our other pieces. Their prices are reasonable and quality great. Highly recommend
    1 person found this review helpful 👍

  • 1/5 J. T. 1 year ago on Google
    Horrible business practices, rude employee, the girl at the counter is extremely rude and snide, when questioned about the price of a watch clasp that was replaced and then told a price that was never even told to us when we took it in, she had an attitude, so I told her the price was extreme, she rudely said she would just take it off. I have used this business in the past 3 times for ring sizing and battery replacement on premium watches, but never again. I had three other premium watches I had brought in for repair sitting on the counter, but she didn't care whether they had the business or not, so they lost those repairs. She also was snide when told I wanted my other pocket watch returned immediately, and told me it would be a few days since they "sent it out" which they never said they didn't do it in house. They are definitely not honest with their business dealings and don't care if you are not happy or satisfied. But with their attitudes and this counter girl's snide disposition, it's easy to see they don't care about their customers. I would definitely stay away from this place, they don't tell you up front about costs or how they service your jewelry and watches. I took the watch to another jeweler and was able to have the band replaced for nearly half the cost and had it done in less than 15 minutes. Negative star rating here.
    1 person found this review helpful 👍

  • 1/5 Michael S. 2 years ago on Google
    I took my one-year-old Swiss Lovato that I had purchased from Kay jewelers to this location to have it polished. When I got my watch return to me about a week later I started having issues medium. Within a day the back of the watch started falling out so I took it to the shop to have them seal it up properly and replace the battery because the watch stopped working. I chalked it up to a dead battery and ask them to replace the battery. They did tell me that it needed some work done on it and if they could perform the work for somewhere around $170. At that point I took my watch back to K. and have them ship it out to Novato themselves to have them look at it. Mavado returned with a quote of $300 to have the whole thing refurbished all the way from the gaskets to the gym that it holds at 12 o’clock. either whoever’s working on the watches there doesn’t know what they’re doing or doesn’t care about other peoples property and he’s just looking to make an extra buck. The fact that I had to send it to Mavado to get the whole thing completely refurbished from the inside out is ridiculous. All I pay for was for the thing to get polished I don’t understand why they took the watch apart in the first place . If you’re sentimental to your pieces and don’t want somebody ruining them do not take it to this repair shop. The least they could’ve done is offered to cover the cost of the repairs or do them re-of charge to repair the damage is that they caused in the first place. There is no reason at a Swiss Mavado less than two years old do you have to get all the gaskets and mechanisms replaced at that point. Somebody did not care for take care and the quality of work

  • 1/5 Donnie M. 4 years ago on Google
    I have a vintage Baylor watch I just got it back today this running and everything looks okay but I've been back 6 times on this watch I spent over $293I will keep you updated to see if it keeps running?

  • 5/5 Jeremy F. 1 year ago on Google
    I have gone here for years. They are always honest and quick. Prices are reasonable and fair on the repair end, haven't ever bought jewelry here so I cannot say. I can say that I always go here and have for 20 years.

  • 5/5 Forlorn H. 1 year ago on Google
    Excellent craftsman ship. Up sized my wife's 14k diamond cluster ring from 7 to a 9. Was finished by the end of the day and it was flawless. I work as a pawnbroker and sell and buy A LOT of jewelry. I ALWAYS recommend CNS for any repairs, sizing, or custom work. They do first class work.

  • 5/5 d j. 1 year ago on Google
    Highly recommended. Trustworthy. Years ago, I took a Hamilton pocket watch to another watch repair place on n may and not only he never fixed it, he first claimed that he couldn’t find it, then he claimed my ticket was not a valid one. All that to say trust is important. You can trust this group. The lady who answers the phone and also happened to be the one who helped me was polite, professional and efficient. I took my omega seamaster with 500 movement to get a new acrylic crystal. They found the part for a great price and had it installed for under 50 . Very happy with them. Now that I found a place I can trust, I will bring more of my watches

  • 5/5 Joseph J. 4 years ago on Google
    Experience and friendly customer service!

  • 5/5 Brina W. 4 years ago on Google
    Needed my ring sized and they did it in such a timely manor, everyone there is so friendly definitely highly recommended!!!

  • 5/5 Dillon J. 4 years ago on Google
    Absolutely amazing work!! Also seem to beat others prices!!!

  • 5/5 Angie A. 4 years ago on Google
    Fair prices, this is the only place I go to fix my items!

  • 5/5 Kim H. 1 year ago on Google
    The repair man took one look at my chain, fixed it quickly, no charge! Been coming here for years. Will continue!

  • 5/5 CK B. 2 years ago on Google
    Always my go to place for watch battery replacement and jewelry repair. Consistently on time and on budget with quality work.

  • 5/5 Rob F. 1 year ago on Google
    Small, friendly shop. I have to return after my watches are charged so they can set. They did fix one though and done a remarkable job refitting the face work that came loose.

  • 4/5 Mark H. 1 year ago on Google
    Watch repair, a craft slowly disappearing these guys take it seriously ! Ring Sizing,+ for sale items. Located @ the JCPENNEY entry @Penn SQ. Mall.

  • 5/5 Amber F. 1 year ago on Google
    They were super quick and reasonably priced.

  • 5/5 MJ 10 months ago on Google
    Best experience, 100% recommend this place. My daughters glasses were damaged/bent in a softball game beyond what the optometrist could repair. Picked them up the next day and they were good as new, charged less than I was quoted and they were all so nice!

  • 5/5 Sherri G. 10 months ago on Google
    I walked by this shop while at the mall. I needed some links taken out of my watch band. I thought I would see if they could fix it. It took 20 minutes and was very reasonable. I was satisfied with the results. Very nice people.

  • 5/5 Ayanna B. 3 months ago on Google New
    Great customer service and pricing. I needed a stone r replaced in my wedding ring and the jeweler found that 2 claws were bent, including the one with the missing stone. The repair and replacement stone was $115 total. I also was able to get batteries for my watches and one watch dial repaired. I will definitely recommend and will be back for any other jewelry repair needs.

  • 5/5 Gary W. 5 months ago on Google
    Great place for jewelry and watch repair. They stand behind their warranty too. I took a watch in for a battery replacement in December of 2021 and in October 2023 they replaced the battery for free because it had not been 24 months yet, which was the warranty period. I would have been happy to pay for the new battery, but they said no. I'll certainly return here the next time I need their services!

  • 5/5 Christopher C. 7 months ago on Google
    They did a very nice job when I needed a metal watch band replaced. After purchasing a very nice one there, they mounted it for free and even adjusted it to my liking a week later, also free. They can usually do it within minutes, unless the store is very busy. Great people!

  • 1/5 Hanh T. 4 months ago on Google
    I've been using this place for years now last year I purchased a ring and went in to get it resized and fixed The person I spoke with said that I could use the extra gold I had to fix the ring, then what I inquired about getting an appraisal for the ring I was informed they don't do appraisals and they never have which was odd because I have the paperwork in front of me showing an appraisal they did on another ring. An older gentleman in the back with silver hair got up and began yelling across the room towards me when I was asking more questions in regards to the appraisal I decided just to get the ring fixed and go on about my day. I come back to pick up my ring and I questioned why the extra piece of gold was in there when they told me they would use it to fix it yet again the older gentleman in the back said they don't do that with an attitude not really sure what's going on or if business owners had changed but all the attitude is not necessary and I haven't been back since.

  • 5/5 Vi C. 3 months ago on Google New
    Quail Springs CNS is closed. Used Penn mall. They fixed my husband's watch. They did a great job.

  • 5/5 WIH 3 months ago on Google New
    The lady who waited on me was very friendly and helpful. Fixed my watch problem quickly and at reasonable price.

  • 5/5 rachel s. 8 months ago on Google
    I had a bit of an odd request I asked them to take out a few diamonds on the sides of my ring because it was uncomfortable for me to wear. I also had them resize from a seven to a five and half. They did an excellent job! The ring fits perfectly and they did it seamlessly. I couldn’t be happier! They were all so friendly as well. Thank you guys so much for all your help!

  • 5/5 Kimberly M. 3 years ago on Google
    I have used these folks for years. Never any problems. Have routinely gotten my watch batteries here for over a decade. My watch's main battery didn't work after they replaced it. Not only did they fix that problem but they replaced a secondary battery, which only controls looks as well. Customer service is spot on. Thank you to all the employees which assisted me. Have been and will continue to be a loyal customer to such good people.

  • 5/5 m s. 3 years ago on Google
    Very friendly and knowledgable. Very precise on time and cot estimates.

  • 5/5 Rickey D. 3 years ago on Google
    Had some stuff engraved. It was a very good job. Staff was exceptionally nice & it was done in a timely manner. Couldn't ask for more.

  • 5/5 john c. 3 years ago on Google
    First visit to this store. The staff was very friendly and helpful bought a watch band and they installed for me on the spot. I will be going back!

  • 5/5 jose v. 3 years ago on Google
    Have had great custom jewelry made there

  • 5/5 Diane R. 3 years ago on Google
    They have great customer service and are reasonably priced.

  • 5/5 Holly W. 4 years ago on Google
    I have taken a lot of jewelry over at least 6 years and they are the best! The employees are all great and all experts! Fast repairs every time and warranty for a year on all repairs. Great pricing as well.

  • 5/5 Melissa J. 4 years ago on Google
    They fixed my watch and it was really cheap. They told me it would be about two weeks to have it done but they called a week later to tell me it was ready to pickup. They were really nice and very help. I recommend them if you have a watch that needs to be repaired.

  • 1/5 Derryl B. 4 years ago on Google
    Let me make this review a little more proper. I do not like this establishment. I feel they are not just in the decisions made regarding my time spent there. I will never return to this establishment. I did not feel appreciated as a customer, in fact I felt like I was being told I was a liar. I feel I wasted my money and for nothing in return.

  • 5/5 Brent S. 3 years ago on Google
    Very friendly very friendly and helpful didn't beat around the bush and tell me the truth about the item that I brought into the sale

  • 5/5 OMAR S. 3 years ago on Google
    Very nice very helpful people the receptionist that young lady she gave my two watches a touch of love ❤️ and now they are working 😃

  • 5/5 Bonnie A. 3 years ago on Google
    Very very Helpful!!

  • 5/5 Dwyna V. 3 years ago on Google
    They did a really good job on sizing a ring, it needed to go down 2 sizes which made it extremely small, they took care and made sure it didn't change the integrity of the diamonds on top, great job!!

  • 5/5 Roderick F. 3 years ago on Google
    This is where my wife and I take all of her first e jewelry to be cleaned and maintained. They are fast, reliable and honest. They understand people are uncomfortable when handing off their valuables so the act and work accordingly.

  • 5/5 Elizabeth S. 3 years ago on Google
    Great service and honest staff.

  • 5/5 Kealy W. 4 years ago on Google
    Fast service, competitive pricing and quality work, cheapest and quickest option for having a ring resized in the metro area

  • 4/5 Jeri P. 3 years ago on Google
    Quick service, good workmanship, and knowledgeable staff.

  • 4/5 Reginald W. 3 years ago on Google
    Professional and timely!

  • 5/5 Stuart M. 3 years ago on Google
    For a really good price of $32.53 (including tax). I got my best dress watch repaired. A really helpful staff, the epitome 👏 of great customer service, so thanks really much ..

  • 5/5 Ami M. 3 years ago on Google
    We are here on vacation and my husband broke the band on his watch. We found this place on Google and walked in. The process was easy, we just picked out a new band, walked around the mall for 15 minutes and it was ready to go. The price for the band was affordable considering it was genuine leather and they put it on as well. The young lady who helped us was very friendly, worked quickly, and was helpful.

  • 5/5 Carol B. 3 years ago on Google
    Great Service

  • 5/5 Jay 3 years ago on Google
    Very knowledgeable about watch brands. Excellent workmanship on repairs.

  • 5/5 Antwan B. 4 years ago on Google
    They fixed three broken links in my gold chain for a GREAT affordable price.

  • 5/5 Cathy G. 4 years ago on Google
    They were awesome guick a battery cost 9.00 and they put it in for me

  • 5/5 John C. 4 years ago on Google
    They did an excellent job laser welding the nosepiece back on my Ray-Ban sunglasses. Very nice and professional staff. Excellent service.

  • 4/5 Sammy A. 4 years ago on Google
    You may have to wait nan hour or so..but they get the job done. Plus tgey clean jewelry to perfection.

  • 5/5 Arthur L. 4 years ago on Google
    knowledgeable and friendly

  • 5/5 LaVeta S. 4 years ago on Google
    Although it was a little more costly to have my Mom's rings repaired than I expected it to be, they made them look fabulous! I will go back.

  • 5/5 Cheyenne V. 4 years ago on Google
    Quick and easy I got my ring sized smaller and ordered a silicone one. My ring turned out great and the silicone got here fast.

  • 5/5 velizar m. 4 years ago on Google
    Great place to relax


Similar Watch repair services nearby

Huntington Fine Jewelers image
1
Huntington Fine Jewelers
Jewelry store
Straightforward showroom selling brandname jewelry pieces, including engagement rings & watches.
4.90 (2.1K reviews)
JewelSmiths image
2
JewelSmiths
Jeweler
Venerable family-owned store focusing on diamond & custom jewelry along with repairs & restoration.
4.90 (363 reviews)
Journey Jewelers and Repair image
3
Journey Jewelers and Repair
Jewelry store
😠 ABSOLUTELY HORRIBLE! I will never purchase anything from here again and regret even buying my fiances wedding band here! I send my wedding bands and engagement ring to be resized which took a MONTH! They came back resized and sautered together! I now had been without my rings longer than I even g...
4.90 (176 reviews)
Oklahoma Native Art & Jewelry image
4
Oklahoma Native Art & Jewelry
Native american goods store
👍👍 This place is absolutely AMAZING! The owner bought a piece of jewelry I brought in and gave me more than a fair price!! She has stunning inventory at great prices and does business the OKLA way. With pride and integrity. 5 stars all the way!!!
4.80 (175 reviews)
Helzberg Diamonds image
5
Helzberg Diamonds
Jewelry store
Retail chain featuring diamond jewelry & brand-name watches, with primarily mall-based locations.
$$$$
4.20 (168 reviews)
Last updated:
()