Hands down the best fossil store! Everyone in the store is very talkative and helpful! Geo the manager is such a nice guy! He always greets us with a smile and remembers my husband and I when we come in ♡

They were very helpful. Removed and added lengths until we got it correct. Nice to have that level of customer service in today's world.

The store is very clean, simple, and minimalistic. There were plenty of space to walk around. It consist of fashionable watches, leather product, and assessories. The product is a little on the pricey side, but fashionability is pricey, so no big deal there. We did not have any problem shopping here.

Melinda and Anthony are awesome! We truly loved their service! My brother and I walked in and literally had just the best energy from them! Thank you guys for the service! -your ATL friends

Needed a backpack for an upcoming trip and sales associate knew exactly what to show me. I'm looking forward to using it and would highly recommend this store.

Amanda and Kristina (not sure if that’s the correct spelling of the names) apologies in advance, were EXCELLENT. The service was outstanding. Very patient and VERY KIND. 10/10 recommend you visit this store. Great job ladies!

Kolby was one of the best customer service reps I have ever encountered.

They have a ton of the same selection that the Penn Square location has at ½ the price. Some of it is a season or two behind but it's still quality merch at a significant reduction.

This is one of the few stores where they still believe that customer care is priority. I came in to replace a battery for a watch and get a new band for another and they didn’t have one that would work but were more than happy to pull a couple watches off the shelf to let me pick a band off of one of them. Then I mentioned that the time was broken on the one I was wanting to change bands on and they let me exchange it under warranty for a new watch that I was looking at prior to getting to the store itself. In the end I got my battery replaced and walked out with a brand new watch Very kind and helpful staff They went above and beyond expectations 10/10 would shop again and again

Woowwww wowwww wowwwww yep that’s what Elizabeth is a BIG WOWW!!!! Thank you Fossil for having such an incredible wonderful extraordinary employee like her really made my day she’s so fun an knowledgeable we came for one thing and we left with 2 she is a doll God bless you all for keeping the joy in this particular store all the ladies were amazing… thank you again Elizabeth for being some spectacular I wish I had 100 stars you will take them all… 🥰

Little understaffed at the time of my visit, but very helpful staff once they got to me. Knowledgeable about the products.

(Translated by Google) Excellent (Original) Excelente

Nathen Did an outstanding job, went above and beyond, helped me with a watch I wanted to buy, answer my questions nicely, and even gave me an recommendations of watches I should get for certain occasions, this is the most friendly watch establishment I went to. 100% I will come back again and buy my watches there. 10/10

I went into the store yesterday needing help with my Michael Kors smart watch... I first went to the Michael Kors store and was VERY DISPLEASED with the customer care I received there so I went down to the fossil store in hopes for better luck with getting the help I need. As I walked in the store I was greeted very kindly and immediately asked what they could do to help me I showed them my watch and how it was damaged they were quick to tell me how they could help and the future steps after that day...I was BEYOND PLEASED with the level of care I received there at the Fossil store located at the outlet mall in okc.

The guys in this store were amazing. Super helpful and friendly to my wife and I while shopping. Very informative too!

Fossil is by far my favorite brand! Well made and lasts a lifetime!

Have bought several watches over the years from the Fossil Outlet. Today Koby went above and beyond to find me a great watch and assist with me sending my other favorite Fossil watch ( out of warranty) to check on repair. He made it an easy and nice experience. Everyone was kind, helpful and friendly. I wasn't a big ticket and it didn't matter they took great care of a loyal customer. Thanks Koby & Crew-Tracie

Great selection and prices! Jeremy went above and beyond to find the best bag for me. Love my new bag!

Friendly staff, ready to answer any questions but gives you space to browse without any pressure. It was a pleasure doing business, and I'll be back again.

Got a smart watch for my nephew and it was incompatible with his phone. Took the receipt back to the store within the allotted time (20 business days) only to be told I could only get store credit and they “couldn’t” refund it to my card. Staff was unhelpful and didn’t even try to rectify the situation, so I am stuck with an expensive watch my nephew couldn’t use and nobody else wants. I will never buy from them again.

Koby, the store manager, went above and beyond to provide outstanding customer service. I was impressed with his commitment to help and provide information.

Love this store and have had amazing customer service until today! Two women working and I had to go to them to ask for help. Gave 1-2 word answers and walked away several times. I was prepared to buy a smartwatch and my husband wanted to buy me a bag. Very disappointed today. Left without making a purchase. 😔

Bad experience at this store. Very rude manager. Justin the manager basically through the Smart watch at me and told me to take my business elsewhere all because he couldn't get the Smart watch to come on. Don't waste your time at this Fossil store.

It is a disorder, not really good

We had a necklace that broke and we brought it in with the warranty receipt and they swapped it out super easily. It took us maybe 1 minute in the store.

Had a great experience working with the store manager and his team to get my family some gifts (including engraving and embossing). This team is excellent and led by a fantastic manager (Coby I believe) that wants to make sure people come back!

Was in today with my husband and son and the employee who waited on us didn't catch his name but a Young African American guy so sweet very professional helpful person all around he got us in and out quickly answering any questions we had

First time I have came to fossil but it a very good experience. Everyone had wonderful customer service. The lady who helped me, Gina, was incredibly helpful. It was a lovely shopping experience and all the ladies lovely customer service.

I feel like my shopping experience was not the best I went in today to buy a watch I feel like it’s the color of my skin or my presence but I didn’t feel welcomed by her the only thing that made my shopping experience a little better was this young man name Jeremy i really appreciate him but I didn’t appreciate that mean lady someone get this man a raise he’s the best

Thank you Cristina!!! You girls are the best!!! First time, definitely not the last thanks to you!!

Very helpful staff and nice atmosphere. Will do business with this store again.

Stopped by today to get some help changing out the battery for my watch, and Nathan did a great job! Great customer service, helpful, and knowledgeable…ask for Nathan! Definitely would recommend. 5⭐️’s

Fossil is great. Had the same watch for four years. I bring it into this location every so often to keep it nice. Jeremy helped me today. Super kind man and very personable. I asked him what he wants to do long term. He stated that he wanted to own his own business one day and for now he holds himself as if he is the owner of fossil. I can tell too! He cares very much about quality and excellence!

Britton was amazing and helped out and explained everything to me and made sure I got everything I really wanted very kind. I will be back because of her!!!

Service is amazing. They have the friendliest group of people!

I really love this store! ❤️ Everything I needed was affordable and I got a watch engraved for free!!! The salesperson, Britton, was very helpful and super sweet!! I will definitely be coming back to this store!! 😊

Christina took complete care of and went above and beyond for my family. She was kind, welcoming, and extremely helpful and knowledgeable. 10/10. Thank you, Christina!

They have a really good selection of watches. That's where the one that I'm wearing came from.

Love it

Beautiful selection, laid out cleanly and easy to find what I was looking for. Very nice staff.

Super friendly & helpful staff. They were busy but check out when pretty fast I was impressed

Wow, the customer service at Fossil Outlet Store is absolutely amazing! Other stores could definitely learn from them.

When you walk in and ask if they can adjust the band on your watch and you realize that the watch the sun glasses and the wallet you paid with is all Fossil. 😁

Amazing customer service. Kalwin and Vanessa knew exactly what I was looking for. They took the time to dig through the inventory to find all the options available. Highly recommend. Great prices too!

For one associate good service

Limited selection. Employees really didn't care if you were there or not.

Always get treated right at fossil love it

Best customer service! I am a forever customer!

Bought a chronograph watch just 2 years ago and that's exactly how long the chronograph last....2 whole years. If you want a decent watch find it somewhere else.

Watches

Was pleasantly surprised to get such a deal for trading in my old watch and the employees were wonderful but I believe I didnt get my additional 25% off and only found out when I got home and I live a good hour away from the shop but otherwise a really good fossil shop

Great priced

(Translated by Google) When we are in an outlet and there is a Fossil store, we always walk in. We often come with a bag, watch, etc. outwards. In this case, we know we just love it. Nothing bought. (Original) Als we in een outlet zijn en er zit een Fossil winkel, lopen we altijd even naar binnen. Vaak komen we met een tas, horloge o.i.d. naar buiten. In dit geval hebben we ons weten i net houden. Niks gekocht.

A lot of good oferts

simple

Loved it

Always fun!

Great deals

Excellent customer service and great collection of fossil commodities!!

Super helpful saleslady, great deals before Christmas!

Great prices on quality goods !

Great experience the guys there are very knowledgeable about their products and really friendly also advice us about the sales going on at that time.

Great quality

(Translated by Google) Very good deals (Original) Muy buenas ofertas

Very helpful and friendly service there but the best part for me was the salesman did hover over you trying to get you to buy a real expensive watch but would give their opinion when you asked.

Very nice people