Neifeh was hired to design and make a custom wedding band. They provided several options, via drawings, and my bride to be and I chose one. The drawing was converted to a wax mold. We visited the store and discussed several concerns about the mold. We all agreed the revisions would be implemented into another wax mold for review. Instead, they chose to cast the ring. We visited Naifeh two more times before the ring was completed and had the same concerns. Each time, they said the ring wasn’t finished yet and our concerns would be addressed as they finished whittling the casting into a finished ring. When we visited the store to review the finished ring, the same concerns still existed. Many conversations ensued. Once we finally got through the excuses, blaming, and lies (aka: misunderstandings, according to them) they agreed the drawings they provided (the only thing they provided us to begin with) were not representative of the final product and were never intended to be representative. What?!?! You provide drawings that were never intended to represent the final product? For reference, the drawings they provided showed the wedding band next to the engagement band. Neifeh said that making the final product match the agreed upon drawing would be much more money. Despite the frustration and drama from Neifeh, my fiancé and I agreed to the price increase. 2nd Ring: Like the first ring, there were several trips to the store to review things. This time, though, Neifeh’s progress was much slower. For several weeks, we voiced concerns about their lack of progress vs our wedding date. We were told that other customers were ahead of us (not sure how we got bumped to the back of the line), but were assured the ring would be ready in time for the wedding. This time around, each of our visits had Janice and one of the two managers present to ensure our concerns were properly addressed. And, in spite of the slow progress, they were doing better listening to our concerns about the ring design. Each step of the way, from the wax mold to the rough casting to the finished ring, the physical ring gets a little smaller each time. This is normal. The final product was still too large, though. The band on the wedding band was disproportionately larger than the band on the engagement ring. The ‘finished’ wedding band was ready for review the day before our wedding. Despite our dissatisfaction with the ring, we decided that having a wedding band for our wedding was the priority and accepted the ring with the caveat we could return it to be fixed. One or two weeks after the wedding, my wife dropped the ring back off and repeated her prior concerns. After a few weeks of no contact, Neifeh was contacted for an update. They said they would charge us more money to make the breadth of the wedding band match the engagement band. They said we accepted the ring, despite voicing concerns, when we left the store with it the day before our wedding. Looking back at the situation, I strongly question Neifeh’s integrity and attention to detail…both of which should be paramount for a jewelry store. Neifeh only provided drawings of a ring…then Neifeh said we, the customer, should not expect the finished product to look like the drawing. Then, Neifeh, slow played their progress to complete the ring just one day before the scheduled wedding date and say that leaving the store with the ring is full acceptance?!?! Neifeh: Legally, you’re probably right about that. Morally, you should be ashamed of yourself.

“Diamonds are a gurl’s best friend” Marilyn Monroe, right? What are you waiting for? Ladies and gentlemen you are here at Naifeh Fine Jewelry and trust me, this establishment is as beautiful as anything they make, and it’s art and it’s beautiful it’s eye catching beautiful, and unique and you might come here to admire the work and the designers give their ideas life and it’s like art and heart and energy and joy coming to life, and I love it, just to visit, it’s like a museum and the chairs and comfort and the atmosphere and the service and friendliness. Come and see for yourself

Beautiful environment and welcoming atmosphere. Andy and his staff are attentive, intelligent and the sweetest people you’ll come across. Would highly recommend!

Excellent Quality. Unique and beautiful work. Their new location is amazing.

Love my pendants and pearls from Valerie Naifeh. Very unique and timeless. Have never seen myself coming and going! Solid investment. Always am being complimented! Plus working with Valarie is a pleasure.

Amber did an amazing job paying attention to my fiancé’s likes and dislikes. She helped me on a budget and absolutely found the best pick possible. Couldn’t of trusted this special moment with any other jeweler. Very happy with the service here. And will recommend it to other newly weds

I bought my engagement ring at Naifeh. The knowledgeable staff helped me pick out the perfect one by listening to my requests, bringing several stones in for me to view, & even customizing the band to my specifications. The result was phenomenal & they took great care to craft it in my timeframe & budget. They have my sincerest thanks for all their effort & I give my highest recommendation to them for anyone seeking custom jewelry

We are extremely satisfied with the service at Naifeh Fine Jewelry! The customer service is friendly, and the assortment of jewelry is full of unique options.

I had some family jewelry remounted for my daughters. They did a beautiful job and Amber was such a pleasure to work with! I highly recommend!

We've known Valerie and her family for close to 30 years and love her artistic jewelry, her previous Casady Square shop as well her newer Nichols Hills Plaza store. We've bought jewelry and had some damaged favorite rings repaired by her excellent craftspeople. We cannot recommend her highly enough🥰❣️

I had a pair of earrings repaired. They did a great job and the earrings looked like new! Everyone is super nice!

I google jewelry stores that do repairs, I was able to walk in and get the repair I wanted and I also ordered some items that arrived when expected. Kaycee was a great help.

Heather and RyAnn are consummate and knowledgeable professionals, delivering on promises every time with a smile on their faces, 100% will be doing business again at Naifeh. Just don’t let RyAnn get into one of those photo booths with the crazy wigs and giant sunglasses.

We needed to get our engagement ring resized, and they were able to get it done in just 24 hours. A certain bigger store with a famous Christmas jingle just down the road quoted us a whole 4 weeks to send the ring off to be resized, and for more money. We had a great experience there and the staff were very attentive and professional. Highly recommended!

I have been to Naifeh several times now, and the staff are always very friendly, helpful, and knowledgeable. They designed and made a custom diamond bezel necklace, and more recently repaired the setting on a family heirloom ring and did an appraisal for me. All of my experiences have been wonderful and very fair on price. I would recommend them above and beyond BC Clark!

Googled and found this jeweler when needing some links replaced. Went by and they had me fixed up and gone within 15 minutes. Will definitely recommend and will use in the future.

This is one of the most amazing, creative and artistic jewelry stores I have been in!! Highly recommend visiting. Kaycee is fabulous!! Thank you so much with helping me with my purchase!!

Everyone was so helpful and knowledgeable. My pieces previously purchased there were repaired and cleaned so well they all looked like new. Shannon and RyLynn were especially helpful. I am a customer for life.

I thoroughly enjoyed my experience with Naifeh and Kaycee who assisted me. It was a special experience from the moment I walked in and through each step of the process. I felt warm and welcomed there by all. I enjoyed looking at the gorgeous art work displayed as well as all of the stunning art within the cases themselves. Getting to meet the artist herself behind all of the amazing pieces on the floor was the icing on the cake. She looked at me as an individual, without any judgement of what I may have to offer as a potential client. I look forward to returning again.

I needed a repair on a ring. I was impressed with the new store. The stall was very professional and extremely friendly and courteous. My ring was repaired in a timely manner. I’m very pleased with my experience.

They resized a treasured ring for me while also cleaning and checking the prongs. I was very pleased with the service and results.

Came in to find a gold chain for a family heirloom piece and Kaycee pulled many options for me to look at and try on. They even gave me credit for the smaller gold chain I brought in. An amazing store with friendly staff!

The selection of jewelry is diverse. My biggest challenge wasn’t finding something in my price range, but deciding which item to choose. The jewelry is some of the most creative and unique I’ve seen. The staff equals the quality of care put into this store.

Leigh was so wonderful to help design a grandmother necklace! I am extremely pleased with the design, quality and especially the customer service!! I highly recommend them for your jewelry needs!!!

My husband purchased a new wedding ring for our 15 year anniversary at Naifeh’s and I recently had it checked after a few prongs were catching. The staff was amazing as they always are and attention to detail was much appreciated. I was happy to receive it back today and it looks brand new! Thank You

I went into Naifeh to ask about getting an appraisal for a ring. I was helped by Kaycee, and she was very kind and extremely helpful. I ended up trying on engagement rings while I was there, and she took lots of time with me to show me the different rings and styles. She started a wish list for me. My boyfriend wanted to come in and look at the rings the following week and she was very pleasant, helpful in describing the difference in the different settings, the different colors of diamonds along with clarity. Our service was outstanding. Kaycee was nothing but helpful and very kind.

I love Naifeh Fine Jewelry wholeheartedly from amazing service to the most unique gems and designs, they make all my dreams come true!

Valerie Naifeh’s is a beautiful place to shop for jewelry. Kaycee Nolting was a pleasure to work with. We met with her and we discussed different options. It was a bit different than going into the store and selecting something from the showcases they have. It took extra time and Kaycee sourced several selections from which to choose. Thanks to her we were able to select a pair of gorgeous earrings for my birthday ending in a “0”.

From the moment I walked inside I felt welcomed. I was greeted immediately and really appreciate Lisa’s time (and really the entire staff) spent answering my questions and showing me the many options. While I am not a regular, I certainly was treated as one. The selection was spectacular and I can’t wait until the next time!!!

(Translated by Google) Excellent (Original) Excelente

(Will update later as well) Very helpful and knowledgeable staff. I spoke with one of them and they explained all of the different parts to the diamond, terminology, and the process for getting my appraisal done. So happy to be using them, and I would recommend them to others looking to buy or appraise their current jewelry.

Amazing selection and service!!

Hey, Andy Taylor, you work at Naifeh's don't you? I had a very good experience with Randy Stricklin, your gemologist. Say hi to him for me. :)

I had a great experience first time to the new store at Nichols Hills. It was beautifully decorated, the personal care was superb and the jewelry was so fun. Valerie and her staff give a great value. The Christmas selection of gift items was very intriguing. I will go back before Christmas.

Valerie Naifeh and Lika Behar, one of several special women jewelry designers you can meet at special trunk shows, designed a custom ring for me using stones from unused jewelry (so happy I lost that earring). Picked it up today and it is even better than I expected from the drawing I reviewed and approved. Nothing better than a custom piece made just for you. Love it!!

I took some cuff links in for repair. They're about 30 and 25 years old and have more of a sentimental value to me than monetary value. The team was very respectful of my concern for their safety and gave me a very detailed report of their condition and potential repairs. I was very impressed with the finished cuff links and the care and attention they gave to my valued items. We are lucky to have great craftsmen in OKC for jewelry.

The design team is wonderful, very creative. I worked with Caylen and she had great ideas. When you design with them the cost is very fair. It's so much fun to use pieces you have history with and make them into something lovely. Robert is such a wonderful Craftsman and informative: You have to spend some time to hear his stories!! Valerie is elegant and has a beautiful eye for stones and design. Support this woman-owned business!!

Kaycee is a fantastic sales rep. She listened well, asked questions, and went beyond to help me find the right gift. They have a lot of interesting pieces. Additionally, the entire Naifeh team was friendly and welcoming. Excellent customer experience... I highly recommend choosing Naifeh for your next fine jewlery purchase.

BEST jewelry store in OKC! I was anxious to get my wedding band repaired but after reading reviews online I'm so glad I trusted Naifeh. All the staff were so welcoming and helpful! LISA was so kind and professional explained the work that needed to be done, pricing and timeframe. Lisa kept me up to date with the work and I had my ring back on my finger quicker than expected! I am SO HAPPY with the work Nafieh did! My ring is even more PERFECT now! So thankful for the team and will be back for ALL my jewelry needs!

Calyn Jump is a skilled designer and gemologist. Her "anything is possible" attitude is a perfect fit for her technical knowledge, experience and genuine kindness. I asked her to find a fire opal for a gift. She sent pics of several. I selected the piece shown here but it lacked ...something. Calyn added these basketed gems plus the diamond point to emphasize the opal's color. Voila!

First time in. Came in for some repairs but was very impressed with their inventory of fine jewelry. Everyone was very helpful and knowledgeable. They will become my go to jeweler.

I love going into Naifeh Fine Jewelry. I can bring anything in, and I never feel weird about my synthetic stones or sterling silver. I can ask trust them with my authentic stones and metals. They do it all, and they love to do it! From costume jewelry repairs and updates, to the finest of fine. And they’re so darn quick! The staff is just the best, they’re so fun. Especially the ladies in the repair area! I am a customer for life.

Everyone at Naifeh Fine Jewelry was super nice. I had my wedding band stuck on my finger and they cut it off with such care. Once off we discussed option as to how I could still wear it. They carefully measured for a great fit and remeasured a week after to ensure it was properly sized. The whole process was 2 weeks and they notified me as soon as it was ready. I would highly recommend these wonder professionals for you jewelry needs!

A truly wonderful experience! So many unique and exquisite pieces of jewelry! Be sure to grab yourself a Valerie Naifeh candle while you’re there. You will get hooked! Thank you Valerie and staff for always extending such kindness!

I’ve been meaning to stop in for several years. Today was the day and Ms Strickland was attentive from the moment I strolled in. She helped me put together just the right pieces for my upcoming event. Take a moment and visit Naifeh Fine Jewelers. Brighten your day with some colored stones to go with your colored eggs.

Buying our wedding bands here felt like a family experience. They were so helpful in finding the exact style that we wanted and not pushy towards the more expensive rings. It was truly a good experience.

Naifeh’s’s is the only place I go for jewelry. They have a fabulous selection and price range. The people there have become friends and I love going in even if it is to have my jewelry cleaned. They now have a nice selection of accessories and gift items. I wouldn’t go anywhere else.

What a great experience! I was promptly greeted as soon as I walked in, and I had to wait a little bit, which was totally fine, and they asked if I wanted a water or anything while I waited. The finished product turned out amazing! Great customer service, and great work!

Closed when it should be open according to the posted hours.

Amber and everyone at Valerie Naifeh are warm, welcoming, and creative. I appreciate their eye for detail and fabulous ideas for making old jewelry into something new and beautiful.