1/5 Halimah 7 months ago on Google
I
reserved
the
room
a
couple
hours
before
my
arrival
and
I
also
called
to
see
if
they
could
accommodate
me
since
I
have
2
service
dogs
and
my
father
is
disabled
the
young
lady
on
the
phone
barely
spoke
enough
english
to
understand
what
I
was
asking
so
I
left
it
alone
in
hopes
that
she’d
be
able
to
understand
me
in
person
when
I
arrived
at
the
property
it
was
raining
when
I
arrived
and
the
lobby
had
a
strong
weird
smell
of
something
which
I
can’t
even
describe
but
the
lobby
was
big
and
looked
pretty
clean.
I
spoke
to
the
young
lady
again
who
had
answered
the
phone
earlier
and
she
kind
of
understood
what
I
was
asking
for
I
guess
which
was
a
room
on
the
floor.
I
had
paid
online
and
she
charged
my
card
again
after
telling
me
on
the
phone
that
she
had
my
reservation
plus
she
wanted
a
deposit
for
my
service
animals
which
was
unacceptable
and
wasn’t
listed
in
the
policies
they
should
be
exempt
from
fees
from
my
understanding
so
after
she
charged
me
I
told
her
I
had
paid
online
prior
to
arriving
which
she
should
have
known
and
I
had
been
trying
to
give
her
my
reservation
number
so
after
she
checked
her
system
she
apologized
and
said
she’d
refund
the
money
so
at
that
point
I
was
to
tired
to
care
and
just
wanted
to
go
to
my
room
and
sleep
after
all
I
came
all
the
way
from
California.
She
made
me
one
room
key
(rm
122)
and
when
I
arrived
to
my
room
and
opened
the
door
I
saw
at
least
4
big
roaches
and
other
bugs
I
didn’t
recognize
3
roaches
ran
as
soon
as
I
opened
the
door
and
one
was
on
the
AC
unit
I
went
back
to
the
lobby
and
the
girls
uncle
was
in
there
so
I
told
them
both
about
the
situation
and
they
acted
clue
less
and
tried
to
make
it
seem
like
I
was
lying,
the
uncle
said
they
don’t
have
roaches
because
I
asked
if
they
were
infested
so
I
guess
it
offended
him
but
it
was
true
so
they
told
me
they
could
move
my
room
which
the
room
they
gave
me
was
right
above
the
roach
infested
room
and
so
I
walked
up
the
stair
because
their
elevator
didn’t
work
and
the
staircase
was
very
nasty
and
had
a
strong
smell
of
urine
and
had
a
chemical
smell
but
I
held
my
breath
and
kept
walking
until
I
got
to
the
door
before
I
could
fully
open
the
room
door
a
big
roach
ran
from
the
flashlight
on
my
phone.
I
shut
the
door
and
rushed
back
downstairs
and
the
uncle
and
the
niece
who
most
likely
owned
the
place
was
in
the
first
roach
infested
room
and
told
me
to
just
call
the
website
who
I
booked
though
to
get
my
money
back.
I
ended
up
having
to
sleep
in
my
car
with
my
dogs
and
my
disabled
father
due
to
the
inconvenience
of
my
card
being
charged
over
$200
and
I
was
to
scared
to
book
anywhere
else
in
fear
that
they’d
have
roaches
aswell.
I’ll
never
stay
here
again.
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