1/5 eobie 6 months ago on Google
Bought
my
machine
in
person
a
couple
years
ago
from
Jim.
Nice
guy
in
person.
Since
then
the
display
went
bad
on
the
Lelit
Victoria
I
purchased.
Upon
researching
I
found
out
that
the
LCC
(display)
also
contains
the
firmware
that
would
fix
some
annoyances..
mainly
count
up
timer
instead
of
down,
actual
temperature
instead
of
set
temp,
etc.
Called
up
there
to
ask
what
the
software
version
of
the
LCC
they
are
selling.
Upon
finding
out
that
my
unit
is
out
of
warranty
I
was
told
the
technicians
do
not
get
on
the
phone
when
it's
out
of
warranty.
I
told
them
I
want
to
BUY
the
part
can
a
sales
guy
help
me
then.
Was
told
that
a
technician
would
have
to
open
the
package
and
they
could
not
answer
this
for
me.
I
think
this
is
kind
of
funny
considering
they
are
the
US
distributer
for
Lelit.
They
know
exactly
what
they
are
selling,
but
want
to
coax
you
into
paying
for
service
instead
of
just
giving
you
the
info
you
need.
So
Jim....
I
live
30
minutes
from
your
place.
I
will
not
be
patronizing
your
establishment
anymore.
I
will
not
be
paying
you
for
information,
nor
will
I
fix
this
Lelit.
I
will
be
purchasing
a
new
machine
from
one
of
your
competitors...
one
that's
not
nearly
as
petty.
I
was
told
to
go
online
to
find
the
answer
I
need.
Instead
of
doing
that,
I
used
the
time
to
write
you
a
bad
review.
Merry
Christmas.
Edit:
I
did
let
the
CSR
know
my
information.
She
asked
me
for
my
name
which
I
gave
her.
I
also
informed
her
that
the
unit
was
not
in
(full)
warranty.
If
she
had
bothered
to
show
any
semblance
of
caring
perhaps
she
could
have
looked
either
way.
Not
like
that
even
matters.
For
a
company
that
allows
NO
RETURNS
on
parts
and
makes
you
waive
your
rights
even
when
it
deals
with
receiving
"other
than
ordered",
I
would
think
you'd
at
least
know
what
you
are
selling.....I'm
still
waiting
on
the
answer.
The
Q&A
section
is
bogus...
someone
else
asked
how
to
set
the
LCC
to
count
up
in
2020.
You
responded
that
you
sold
the
100
units
you
got
and
had
no
way
to
verify.
You
never
updated
the
post....
the
guy
still
doesn't
have
an
answer.
2020!!!
Three
years
ago!!!
I
DID
NOT
ASK
YOU
TO
DIAGNOSE
MY
MACHINE,
I
ASKED
WHAT
VERSION
OF
THE
PART
YOU
WERE
SELLING.
You
supposedly
record
all
calls...
listen
to
it.
EDIT
PART
2...
just
to
be
clear
the
software
on
my
machine
is
1.13.
You
are
telling
me
the
units
you
have,
are
older
than
the
ones
that
came
on
my
machine
several
years
ago,
despite
getting
new
ones
and
selling
them
all.
I
think
you'd
be
NOT
so
surprised
that
would
be
very
unlikely...
even
more
so
since
you
are
the
us
importer/distributer.
You
also
keep
harping
on
warranty.
I
don't
care
about
the
warranty.
I
wanted
a
SIMPLE
response
as
to
which
version
of
software
was
on
the
unit
you
were
selling.
I
did
not
want
you
to
fix
it,
I
did
not
want
a
free
replacement
part,
I
SIMPLY
WANTED
TO
KNOW
WHAT
I
WAS
GOING
TO
BUY.