I am assuming this place has new ownership. The last month has been a complete 360 in service and quality of coffee. I had lost all hope until the new people started working there! Great coffee and best of all great service and the workers are always friendly and polite!

The new owners are great. Very good customer service. I come here just about every morning for a drink. And they gave my ole dog a pup cup for his birthday 😊 if you use to come and don’t anymore then you should come back!

Best Dunkin EVER in addition to always striving for order accuracy, I come here almost every morning before school or work and they are so friendly and quick !!!!! Also everything is always so fresh 🩷

Cashier doesn't speak English very well. Had to repeat my order (2 pumpkin spice hot coffee, extremely good btw) he got it wrong. 2nd person who put coffee on the counter couldn't speak English well I either. FINALLY 3rd person was able to understand. Will NOT be back to that location again.

I love this Dunkin Doughnuts location. They atmosphere and service is excellent. They have fast and friendly service. Whether I order for pickup or drive up my order always ready. Their service and smiles truly make my mornings a good one. They doughnut holes are my favorite!

**under new management!!!*** The store has done a 180! I used to not be able to get coffee before work because the store didn’t open on time, their headsets were dead, employees hadn’t shown up, etc. My coffee order was often wrong and overall quality had slipped so much that I stopped going to this Dunkin location. My how times have changed!!! New management is ON POINT. My coffee order has been perfect every single day. I couldn’t be happier! They are also open PROMPTLY at 5 am which was a major issue in the past.

I ordered a sausage egg croissant and hashbrowns. The sandwich was not good I threw everything away. I was given half of a croissant bread and the hash browns were really greasy and burned. Ridiculous. I will not be returning.

I come almost every morning & my experience has been so much better the past year. I’m not sure if this location has new owners but I can say that things have changed for the good. Each employee is pleasant and excited to see me. My coffee is made to perfection and food is always fresh. Thank you for making my experience better at this location.

Went inside through unlocked door to be told rudely by someone in the back that “inside’s closed!”. Went through the drive thru, ordered 6 donuts and a breakfast sandwich. Greeted very politely at the window and received our food promptly. While waiting to pay, we notice a worker leaning on the counter on her phone. The whole time. The polite worker apologizes and says they’re short handed…all while the other girl is on her phone. Then another girl brings us the food. Get on the road to find my Boston creme donuts have no creme in them. Absolutely none in either one. Perhaps the girl on her phone could grab a pastry bag and go put creme in the rest of the Boston cremes. My husband’s breakfast sandwich was very good, and we got through the line very quickly, which is the only reason for 2 stars instead of 1.

Complete remarkable turnaround under new management!!! When this location opened, I went everyday. But after years of poor unprofessional service and quality, I stopped. Took a chance about 3 weeks ago and gave them another try. WOW!!! I was pleasantly surprised and have returned to daily visits. Friendly, fast, and coffee/ food items are prepared exactly as you ordered them!!!

no one has ever anticipated my needs quite like the employees at this location. idk how they do it but no matter what time i place my online order or how long it takes me to get there, my coffee is always ready the second i walk in. they've never had my order wrong or had me waiting a long time (even when my bf picked up my coffee on a bust weekend morning). super friendly staff and hands down the best service at any location i have been to.

The new owners are great. They are always so friendly and nice. The drinks are way more consistent compared when this location was under previous management. They pay attention to the orders and have never been wrong. I enjoy coming to this location and they make it a pleasurable experience.

Please help me understand why every time I pull up, you suddenly aren't taking orders...3rd times the charm. I'm not a jerk but I think this needs to be reported and for me to never return. Especially after I saw you give service to people after telling me you weren't. I've also noticed I fallen upon a mountain of complaints so I'm not surprised!

I absolutely love this place. The staff is very friendly and the service is fast. The coffee and food is always fresh and hot. My every morning stop.

Awful customer service. Period. If I could give negative stars I would. Standing in the store with 3 employees behind the counter, no one waiting and they told me they couldn't take my order because it was "change of shift." What?! So I drove to Starbucks a few blocks away

I am delivering it for GrubHub, and the customer just ordered two coffees. They were not ready and told me I would have to wait for these coffees wow people who came in after me had food orders and a lot Of other items but I had to wait 10 minutes for one medium coffee. The folks here or not the sharpest tool in the shed. Try a local coffee house or another Dunkin’ Donuts before you come here. If I could give zero stars I would.

Dear Dunkin, if you are going to charge a premium price for a filled donut, then PLEASE PUT SOME FILLING IN IT!! Donut in reference: Vanilla Cream. These seem to only have the little button of cream on top. I can get a coffee anywhere.

This store consistently doesn’t have all the items required to fulfill the basic menu items. The doughnuts are typically freshly stale. The coffee is always good but almost not worth being stuck in the slow drive through.

Asked for my latte to be made with oat milk and no whipped cream. Ended Up with whipped cream and had to throw it away. I understand it’s not an allergy free place but if you are going to offer alternative milk make sure you are listening to the customers needs.

My drink was the opposite of what I ordered...not sure if it's decaf or not but I asked for light ice...not...carmel swirl and cream....can't taste the Carmel and not much cream...I have been here plenty of times and my drink was never this disappointing...not sure if I'll be returning...

We will not be returning to this location, unfortunately they are very rude and they don’t always have fresh donuts!

I went to the new location this morning as I hadn't yet been there and wanted to try it. I researched the Dunkin' Donuts website to get an idea of what I wanted to order and saw a few different options. On their site, I saw that they had turkey sausage but not turkey bacon, which is strange to me since more people eat bacon than sausage in my opinion. Hoping they did indeed have turkey bacon, I queried this option upon my arrival. Of course, no turkey bacon. I then asked if I could substitute turkey sausage for the bacon on the 2 for $5 Bacon, Egg, & Cheese Croissants. No, again. The drive-thru cashier then had the gall to tell me that I should just get the 2 for $5 cuz "It's cheaper"! I informed her that I don't eat pork, which she should have gathered since I was inquiring about the turkey products, duh. I then saw that the new plant-based sandwich was listed on the menu board for only 79¢! What a deal! When I asked if the price was in fact correct, I heard the manager come on & say that's not right at all. I told her that's what her board is advertising. They both said that's not what they advertise. Lol, I laughed at that & told them to come out & look. I don't think they know the meaning of marketing or advertising. The manager finally said that a number must have fallen off the board. I told her that's not my problem, and 79¢ is the price they're advertising for the sandwich. That's what I'm paying. Haven't they ever been at a store where something was on a shelf with a certain, and you received that very price for that item merely cuz the item was misplaced? When these things happen, it's not the consumer's I fault. It's the business' fault, and they merely need to appease that one customer with the low price and fix it immediately so the business doesn't lose real profit. So, I then heard the manager say in the background, "What the hell!" She gets back on & says the sandwich costs $4.79, and that's what I'll pay. I then tell her that was finally the first time they're told me the ACTUAL price & that they really shouldn't have the button pressed when they're cursing about possible patrons. As a manager, she should try to confine herself in a more professional manner, especially in front of her employees because she's supposed to lead them. I then said that I was going somewhere else for breakfast, somewhere that wants repeat customers and might possibly uphold manners and grace with their consumers. I also want to point out that both women spoke so fast and with ZERO enunciation that it was exceedingly difficult to understand them. I had to ask them each to repeat themselves multiple times. None of these are qualities that are wanted or needed in a drive-thru cashier or a manager.

Always friendly and fast service

Love that they have turkey sausage for those of us who don't eat pork!

I love the hot coffe drinks. I ordered a carmel latte hot! The line moved quick, the cashier was nice and my drink was good!

This place could be so much better than it is. First off, when I go through drive through I’m always sitting at the speaker for a while before I’m even acknowledged. The drinks never taste the same as the day before (overly sweet). The last time I went, no one had on a uniform. The cashier had on jeans and a t-shirt which both appeared dirty, his nails were also dirty underneath as well. I noticed his nails when he handed me back my card. I will say I’ve never had an issue with my food not being hot (the maple bacon sand-which is really good) . I just think with a little tweaking of these things I listed the establishment could be better.

Went inside to order, waited a few minutes. Employee asked if I was picking up an order, I said no, she said inside is only for pick-up. No signs posted on door to inform customers, WTH, guess they aren't really that good anyway!

This Dunkin has become a huge disappointment. It started off great with excellent service, and now it is the complete opposite. Such a shame that this is becoming the new norm with employees being lazy and rude. Guess I will have to find somewhere else to spend my money. Also, the trash outside the building is ridiculous and sad.

I received good service here, just be very cautious of putting in mobile orders. I put a mobile order in just for no employees to be working with no sign on the door for why they were closed ( no this not happen on a holiday).

Always messes up our order, always out of something or only can do hot coffee. This place used to be good. Now the employees don’t care at all. Such a shame.

It's one of my daughter's favorite places, so I will be coming here more often!

The kindness of the beautiful woman that works the drive-through made me cry. All it takes is a kind gesture sometimes to make that persons day! Thank you and God bless you hun💕

I come here on a regular! The membership deals are wonderful! Customer service is always great. I know I can count on Sunny to hand me my order with a smile on his face! 10/10 recommend!

Very happy with the new owners. I almost always do mobile order. It makes the drive thru faster. Also the Dunkin app offers mobile order bonuses. I can always count on Sunny handing me my Iced Coffee with a smile!

I lived in NE for 21 years where DUnkin is king. Now I am driving from New Hampshire to AZ and our ritual in the morning is to stop at a Dunkin since we know there are fewer and fewer as we go west. I can say, unequivocally, this is the best Dunkin’ coffee and donuts we have had in many days. Noticeably better. The service was also kind and efficient unlike many others. I wish these guys were located near my house. Additionally, it was extremely clean and orderly. Love this place!!!!

Very friendly and fast service . . . .everyone was all smiles 🥰 even got a compliment in my car. And the avocado 🥑 toast always slaps 💪🏽🥰

The staff was friendly but babbyyyyy my stomach STILL hurts and I’m definitely not lactose intolerant! And the croissant was very flaky(the only way I love them) but not an ounce of seasoning.

I go here for croissant breakfast sandwich the coffee's pretty good. UPDATE: Don't walk in, you will be served disdain with your coffee and donuts. The attitude isn't as sweet as the donuts.

Their pumpkin ice coffee is great.

Love the variety of coffee choices. Donuts excellent. Great variety of breakfast options.

Mobile pick up is slow but staff is friendly!

Starbucks? Why bother to wait in their lines when you can come to good ol Dunkin and get the same thing cheaper and better! This goes for iced coffee and the breakfast sandwiches and I won't be going back to Starbucks, ever!

Staff is rude,order is hardly ever correct!

Donuts were stale the service wasn't very friendly and the hot chocolate was so hot it needed a long time before i could finally drink it

Staff always friendly and nice, food is always good. The tater tots are fire!!

Great customer service.

Fast service and competent staff:)

I’ve tried this location 2x and both times our donuts were stale and disgusting. I don’t recommend the Florissant Dunkin Donuts at all.

The coffee and the donuts where good as usual but I was asked three times if my order was correct and it was wrong everytime. I said forget it and left.

Rarely will I stop and get coffee yesterday I did, and I'm glad I did mokiado was great done at holes variety of them employee's are super friendly. I'll definitely go back..

Very fast once order is placed, much nicer when you get to window and talk face to face. Sound short and a bit attitude over drive thru. Very sweet once at window.

The coffee is amazing. Perfect way to start the day

If I could give them more than five stars I would definitely give them a hundred! I literally go there every single day! I really love the people who work there! they make great coffee and really good food and I will continue to go there and drive 30 minutes out of the way from my house everyday instead of going to the Dunkin by my house

I usually don’t have many issues coming to this location but today a cashier named Nalani W pretty much ruined it. She was extremely rude and said “anything else” every 5 seconds while my husband was still in the middle of talking each time. Then wants to get upset at the end when we have to correct something she got wrong cause of her not listening. She needs out of customer service.

Nice brunch

🖤💙💜

Love the cinnamon powdered cake donuts

Very kind employees with good food and drinks.

Lack of customer service. 2 people were changing the cash drawer, but didn't even acknowledge us. We stood at counter for awhile until one of them said to go to the girl working the drive thru....however, she didn't acknowledge us either. We finally decided to leave.

First time at this location. We WILL be back! The employees were so nice. Donuts were fresh and the drinks were delicious.

Horrible food and service

Great! 😀

Grear service! Very nice staff

Great coffee

They have never wore there mask. Not even over there mouth. I’ve been to this location several times and I never see the workers wearing there mask. please do better.

Love this locations my ladies there today, are always friendly and remember your order! I their bright eyes, we have on masks!!!

Didn't not have many donuts to choose from..

Let’s just say this will be the location I patronize from here on out. I visited this location because I passed up Wendy’s and as I was placing my order I did let the lady know through the intercom that this was my first time ever at a Dunkin Donuts and she says no problem take your time. I just knew that my food was going to delicious, Ty Paulette (General Manager) for a great morning start. Ppl like you gives a jump start of the day with your professionalism and great customer service. From Advance Loans we loved the ice coffee 😁

Always so friendly and knows my name. Always gets my drink order correct. Super nice and respectful people.

All of the workers are rude and condescending. Will not be back to this location. They were more concerned with clearing the drive thru but i placed a Mobile pick up order and they asked me to read it to them ???? What a joke Starbucks would never

If I could give a worse rating I would. I went to the Lindbergh location and the doughnuts were Disgusting. The staff knew the doughnuts they sold me were of poor quality and they sold them to me anyway. What angered me is that they sold something I know they would not eat.

The coffee and donuts were good but one of the ladies that works there was a little hostile, like she was mad at customer or someone, pacing back and forth while another employee tried to calm her down I don't think I'm going back, I need my coffee with peace, very unprofessional, we all have bad days, but when you at work, you have to watch your temper.

I'm not sure what the disconnect is from placing your order in drive thru to getting to the window but they can never get an order right. An employee also made it back in from handling the garbage outside to handling food in less than a minute and had gloves on. My question is were they the same gloves? Did he even wash his hands if he did remove the gloves he handles garbage with and put on new ones? I used to like this location but I will never visit this one again.