1/5 yogesh p. 1 year ago on Google
Negative
review,
worst
experience.
On
last
Friday
28th
Oct,
we
went
through
very
bad
experience
of
Tranquil
resort
&
spa
at
Mahableshwar.
Story
as
below:
We
booked
this
resort
by
calling
the
receiption
office
around
Mid
September
in
diwali
vacation
for
two
days
28th
and
29th
Oct.
We
paid
50%
amount
and
received
confirmation.
We
started
from
Satara
on
28th
morning
and
informed
reception
office
that
we
will
be
reaching
by
12
or
so
and
that
time
we
got
shocking
response
that
there
is
no
booking
for
us.
We
thought
it
might
be
some
issue
and
we
can
sort
it
when
we
reach
the
resort.
We
reachd
the
resort
at
12.30
and
when
checked
with
reception,
they
informed
that
the
person
with
whom
we
did
all
the
bookings
expired
suddenly
and
he
has
not
made
any
booking
in
their
register.
We
argued
and
showed
the
confirmation
we
have
received,
to
which
they
said
the
software
is
new
and
the
entire
staff
is
new.
We
escalated
to
manager
and
he
said
sorry
to
us
and
said
we
will
book
in
similar
resort.
He
and
his
team
started
calling
resort
owners
but
since
it
was
diwali
vacation,
no
hotel
was
available.
By
this
time,
it
was
around
1.30PM
and
we
all
including
kids
were
very
hungy.
They
have
not
shown
any
curtacy
to
offer
us
lunch
or
water
or
anything.
We
were
very
angry
and
manager
told
that
Brightland
resort
has
the
vacancy.
He
gave
his
person
with
us
and
we
went
to
this
resort.
This
resort
is
almost
towards
other
side
of
Tranquil
resort
&
spa.
When
we
went
there,
they
said
there
is
no
vacany
at
all.
It
was
now
almost
2.30PM
without
food.
Then
they
took
us
to
another
resort
in
the
market
but
we
did
not
like
it
and
finally
we
settled
down
at
Rajesh
hotel.
While
we
finished
all
the
formalities,
it
was
around
4PM
and
then
we
had
food.
Entire
day
and
trip
wasted
due
to
Tranquil
resort
&
spa.
We
would
never
visit
this
resort
and
alerting
others
as
well.