There was a person who refused the most fake service dog I've ever seen. 5 stars.

This is the worst Dunkin' that you could ever go to. Do not go here unless you have at least 20 to 25 minutes to wait for one single cold brew coffee black. If you add additional items prepare to wait more. Most of your wait will be caused by 75% of the staff being out back smoking cigarettes at the same time there is a line of customers around the building. Once those employees decide to go back to work, they will more than likely deliver you the wrong food! understand, I run a company with about 100 people. I don’t typically write reviews like this, because I understand that when you work with people things happen. However, for those of us that are trying to get to work, I felt like it was worth warning people who are just trying to get a simple breakfast so that they can get to their meetings on time! Additionally, this information was derived from several bad trips here over multiple years. I think I finally learned my lesson, I try to buy local, but I can get a coffee in the next state faster! call me foolish, but I think it’s time the owner stop collecting a check and actually see what his "customers“ experience.

It's like they intentionally get my coffee order wrong. If I order a flavored coffee with Splenda, why do they assume I want it as a swirl? Why would I want extra sugar with my sugar substitute? Why do I have to specify? I want french vanilla flavored coffee, that doesn't mean I want extra sugar.

The drive thru window attendant told me to go elsewhere after I waited 2minutes at the speaker for a reply from her. Very rude. She told me I had to come inside because I was making her wait too long for a decision about my order. I told her no way . She told me too bad . I told her I was never coming back here again . Terrible service , orders are always screwed up, the place shuts down due to lack of ability finding workers and computers fail . Go elsewhere

When they have good help it's ok but be prepared for idiots who don't care, your coffee won't be stirred so trying to drive and stir your coffee without spilling and your donut will be upside down in the bag so all the frosting sticks to the bag and you can call the manager but don't think anyone cares anymore, damn shame, customer satisfaction used to mean something.

I really like this Dunkin. It's always clean and workers in uniform. Workers are friendly and manager is always there. Others Dunkins never see manager.

Staff takes forever just to take your order regardless of how many people they’re serving that day. They often get your order wrong, forget to have it prepared, or don’t announce it when it gets do the counter, not to mention anything that isn’t a donut is overcooked every time. I’d use the app but for literally no reason it won’t take my card. Manager openly treats her employees like garbage, particularly the ones I appreciate the most. It’s no wonder they struggle so much.

The wait was very long!! Sat in line for atleast 15 mins for my order. It is understandable as you still cannot go inside. Staff was super polite and apologized for the wait time all my food and drinks were made correctly. Just have to get better with the wait time!

They can't seem to make coffee correctly . I do however give 3 chances before I give a review. But this Dunkin just doesn't cut it . If you want to wait for 30 minutes and still not have your order correct then this place is for you