Untrained staff, no quality control, use inferior materials to save costs, expect you to pay more to correct their mistakes. If you think using a large national recognised optician means better service, think again. Initial eye exam felt rushed. Optician sped through the slides and I felt I wasn't answering the questions fast enough. Was never asked if the slide was 'good' only asked if it was 'better'. Was told they should be ready a week later but not offered appointment. Day I expected glasses came and went with no contact. When I attended to collect the glasses I sat with staff member to try them on. He didn't seem to know what the glasses were for and referred to them both as readers when one pair are occupational. Told to get used to glasses before wearing them for driving when neither are for wearing when driving. I said the occupational glasses don't seem clear and was told to give them time. Got home and noticed yellow L and R prescription markings on the lenses that don't come off with my cleaner. I rang store and was told I need to return. So that's more time off work and expense of the journey. Glasses aren't cheap, especially the occupational ones so I do expect a better standard of service. I was hesitant at returning for my exam this time round after being over sold on glasses last time (paid for useless pair of prescription sunglasses) but gave them another chance. Adding insult to injury, the staff member thought it was amusing that the markings had been left on. My time and money being wasted is not funny. Latest update. Had to return with the 2nd pair as they kept catching on my hair and felt too heavy. When I inspected them properly (you need glasses to inspect your glasses) I noticed the lenses were too thick for the frames and one side protruded more than the other and had a really rough edge. I assumed they would want to make it right and allow me to choose more suitable frames. Instead I had to suffer repeated lectures about my prescription being stronger and therefore requiring thicker lenses. First, you can get thinner lenses so that is false. The point is they are supposed to advise you on suitable frames at point of purchase. I specifically asked if my existing frames could be used and they said yes. Had they given me the correct advice I would have taken the bogof offer. So, not only was there no apology for the mistake and ongoing inconvenience but Im expected to pay even more money. How many customers get duped by this? Instead I requested a refund. Here is the ridiculous part. They want to remove their lenses from my frames so they're having to order new lenses from my old prescription (which has the anti glare coating). They say they will ring me in a week and I need to return again so they can replace the lenses and refund me. You couldn't make this up. All they needed to do was sort my frames out. Regarding 'response from owner'. I already completed a feedback via email and had no reply. I spoke to a manager in store who took instruction from the branch director.

Poor service from start to finish. I found the staff on the front desk to be rude and unhelpful. The eye exam wasn’t as good as their competitors. Too much emphasis on selling additional services which imo should be included if you are examining the customers eye and especially if it helps the the optician provide a better service and care. The online appointment booking is a farce and they are still using “covid restrictions” as an excuse for their incompetence. There’s room for improvement!

Great Service and Fantastic Staff,they go out of there way to ensure your eye health is dealt with 100%.Allways available for advice and specialist services not only Eyes but Hearing as well.The best Options in Tameside.

Great service received. 30 minutes at appointment and new glasses received within 4 days. Well happy with new glasses too.

*i am amending the review below as i had gone into the store and a lovely gent helped me sort out the issues, and therefore it is only fair i amend the rating up to 4. Original review below: No transparency! regarding charges. Lots of add ons. Talk to you about the advantage of varifocals then tell you about the 4 different prices depending on the quality you want of the varifocals The voucher for NHS assistance is £69 as stated on their own website but because I said I didn't want varifocals the voucher was only £39. Made me me very confused with it all. They should of made this all perfectly clear beforehand rather than bamboozle you with all the add ons. Anyone would think they are on a bonus for how much money they have you spend. I have given 2 stars 1. For location amd 2. Clean and well presented store.

I really don't like this shop it looks really clinical.. and they heard you around like cattle.. there's never any glasses on the shelves because one touch and they have to be cleaned.. and I found the staff rude and unhelpful.. I wouldn't use this service again

They were nice and pleasant. I did not have to wait long and the staff were very helpfull with my eye test and sorting out the right frames to suit me. ( Well Done ).

Could be that it was a Sunday and the majority of Ashton decided that they wanted there eyes tested as it was rammed! Spent a good 20 mins in there trying glasses on without any assistance. Once i decided which pair i liked i went online and ordered off the website.

A rare example of customer service that goes above and beyond to ensure you leave there a happy customer. Ticks all the boxes. Yes, you should go to Specsavers.

Brilliant store could do with something to keep the kids occupied but other than that it's great staff are lovely and service is outstanding 👏

Visited today, required replacement ear buds for hearing aids. I was a 'walk in', no appointment, but was seen in a few minutes by an audiology assistant, very pleasant and polite young man who dealt with my requirements in an efficient and helpful manner.

Would like to thank the staff who I had dealings with at the Ashton branch especially Jenny who was my audiologist . She was very friendly and took the time to explain to me the full process and what each process meant making my visit a pleasant experience. All in all very professional service.....thanks

Excellent friendly staff who acted very professionally. Spotted and organised appropriate cataract surgery with follow up appraisal, new eye test and spectacles. Result? Perfect crystal clear vision once again 👍👍👍

Always top service and can't fault a thing.

Specsavers were excellent and made me feel calm and relaxed during my time there everything went according to plan for me all in all I left the store happy thank you so much for being so good with me.🙂

Great experience, excellent service with wel trained pleasant staff. Highly recommend 👍

Had an eye test for varifocal glasses. Normally I go to vision express so it's my own fault I guess, needed my glasses quickly for work, when they arrived 2 weeks later they were useless. The reading part of the lense was blurred as was the long distance part. I compared my prescription from a year ago at vision express and they made big changes. At vision express I was examined for nearly an hour, at specsavers I was in and out in 10 minutes-there money based in my opinion and not customer based

Wife has just got prescription sun glasses. Very efficient staff. She wore them for a couple of days and took them back to be adjusted. They did the adjustments within fifteen minutes at the most.

Really pleased with the helpful staff. I had to wait a while but then it was 1 to 1, answered all my questions , left Happy.

The staff team are kind and efficient but trying to contact them via phone is impossible. I had to visit to arrange an appointment and told them of the difficultybon the phones. She said 'yes it's terrible isn't it!'.

Very welcoming and friendly staff great service from beginning to end. Great offers.

The staff were really helpful and friendly and helpful me select the perfect pair of dress for me. Thank you ĺadies

Very efficient staff, excellent friendly service, reasonable prices.

worst worst ....They have made me wrong glasses. When I use these glasses start headache and I can't see clearly. 7 march they have booked for mi and they want to give same glasses as it is . That have called me for new eye test when I am there then they have given me next appointment's after 15. Day..they think everyone is free he hasn't things to do

Always had great service here, staff are really helpful and welcoming

Great service all the team we met were very helpful and it was very busy but they have a very Streamline service.

We popped into Specsavers today to see if they had any Suneez. The staff were very helpful one of the members went out of the way to really help make sure my youngest son had the right size Suneez. He left the shop so happy and excited to wear his new sunglasses that will protect his eyes. These sunglasses sound brilliant!

Staff are always polite , friendly and helpful in any way they can help you

I am very happy with the service I have received from choosing my frames to picking them up 🙂

I went in 4 weeks ago for my appointment. The lady on the desk was lovely. Then I went to have my eye test and got told my eyes had changed and I needed a new prescription. My eye test felt rushed aswell. Picked the ones I liked and left it at that. When I was due to pick them up the lady on the desk was rude and was looking in the wrong draw at about 5 minutes. Then when I went to try them on that was also rushed. No checks they do or anything. Since then I was having headaches everyday. Paracetamol wouldn’t touch it till the point I got a migraine and was really Ill. I put my old glasses on and started to feel better the next day I rang them up and got told to take both glasses in and they will check them. My new prescription was weaker then my old one after being told my eyes had changed and needed a stronger prescription. They rebooked me in for an eye test as there was no information on my notes for what had changed. I went back and was made out I was a lier from the man who was doing the eye test and just said yeah looks like we are back to your old prescription. They had given me a refund but I’m not happy with the service. I dread to think how many people they are doing this to. I will not be going back here and I will be going else where

Just want to say that this world needs more Ellie’s in it. I phoned Specsavers Ashton u Lyne branch today and got such a wonderful service from Ellie. She was lovely, professional, helpful, happy, kind and efficient. You never know what’s going on in someone’s life and to receive a wonderful customer experience makes all the difference. With both parents ill and one in hospital getting help is so important and hard to find these days. And on a cold and miserable Weds morning she was a breath of fresh air. Specsavers are very lucky to have Ellie as part of the team. Please pass on my thanks. L Bartley

I had some issues with a pair of ill-fitting frames after wearing them over a weekend, Liz was incredibly helpful in getting things sorted. First by attempting to make the pair fit better, and then finding a replacement. Thank you, Liz!