Dear Sunny Massage Team, I hope this review finds you well. I recently had an interaction with your team who answered the phone that I feel compelled to bring to your attention. On Aug 2, 2023, I called your location at 731 123rd Ave NE Ste B, Bellevue, WA 98005, to inquire about making a reservation. Unfortunately, the conversation with the representative was far from satisfactory. The lady I spoke with was not only unhelpful but also quite rude. She made assumptions that I had called multiple times, even though it was my very first call to your establishment. The interaction was unpleasant to the extent that I felt the need to record the conversation to have evidence of the unprofessional conduct. I am reaching out to you with the hope that you take this matter seriously. As a potential customer, I was excited to try your services but was left feeling disrespected and disappointed. I believe that all customers, whether new or returning, deserve to be treated with courtesy and professionalism. I hope you will look into this incident and take the necessary actions to ensure that others do not have a similar experience. I had been considering booking a massage at your establishment, but this incident has caused me to rethink my decision. I would appreciate your response on this matter and any actions you intend to take to rectify the situation. Thank you for your attention to this matter.

This was a very uncomfortable experience. We confirmed booking via text same-day. They called my cell 5 min before the appointment time (we were just about to park the car) which was odd to me. Then a lady came out of the shop door while we were still in the car (still before appointment start time). They said it was $140 for a 60-min couples massage via text. They ended up charging $142 before the massage started (very odd add-on after same-day booking confirmation, but not a huge change? Just strange to change price slightly same-day without notifying - why not just state what it’s worth up-front?). It was not a very relaxing massage and was not therapeutically effective. I left desiring shoulder and neck work to be completed (she spent a lot of time scratching my scalp and lightly rubbing mid-back, which was either not comfortable or just ineffective). Some of it was good, but most of the time I was just waiting for something to relieve tension areas. They stopped giving message to greet other customers and to answer the phone during the 60-min massage. There were some uncomfortable/unexpected maneuvers during the massage including slapping and hitting, at least for one of us (it seems they had different techniques because only one of us got this, unprompted). Another difference was the lady massaging my partner didn’t massage his feet (we were both freshly showered and groomed, so it makes me wonder if this was either a gender or race thing?) When the massage was over, they immediately and blatantly pushed for a tip, which was very awkward. I wrote a tip, and then she told me to write a higher tip, which was so uncomfortable. Would not go again or recommend, at the very least not for a couples massage.

My experience was uncomfortable!!! First I pay for my 2 hour massage for my husband and I before our massage . During my massage this lady had her whole body over my body as she’s giving my my massage. That was uncomfortable!! However, at the end of the massage they want me to add tip to my credit card transaction their options was 20%,30% or 40% which is a suggestion. Which equal to just about a one hour massage. I decided to write my tip in which was 15% of a total of an 4 hour massage. The lady told me”that’s not enough for a tip we work really hard giving you a good massage”. Stood there having me put more down for her tip. I thought the payment of my Massage is for the service that they offer?? I’m unsure how this type of business is getting high reviews and not being flagged. This is unprofessional customer service!!! Responding to Owner reply. I have not Received a phone call or a message from you as you stated you tried calling.

The massage was ok. One of the customers has mentioned about being pushed for a tip. Even though the owner of the place states that they have a policy "Don't ask for tips" but they did asked me as well.

Lovely, clean, relaxing atmosphere. Hands down (pun semi-intended)the best massage I have ever had. From the heated bed, warm towels and hot stones to the perfect pressure full-body massage,it was pure heaven. I will definitely be back.

It is small but very clean. The masseuse was very nice and professional. She used acupressure for my problem. I felt so much better after doing it.

Went there a few weeks ago, saw Anna. She loosened up all the knots on my back, and felt really good after. It is a little wierd that they ask u to pay upfront before he massage, but I'm guessing they had a couple of bad experiences with customers not paying. Also, almost every massage place have been to asks for a tip, some are pretty aggressive when doing it. These ladies did not ask me for one, but I did leave the standard 20% at the end, and did not get any pushback or did not get asked for more. 💯 would go back again.

Their service is very good. Full body, deep tissue massage for $70. Masseurs are always working in the right place. I really like their specialty medicine bags. I will be back.