1/5 Colton S. 3 months ago on Google • 2 reviews New
I've
ordered
from
here
once
before
and
really
enjoyed
the
food.
I
hoped
to
try
it
again
tonight;
however,
I
was
thwarted
by
both
the
staff
over
the
phone
and
their
non-functioning
online
ordering
system.
Their
website
advertises
three
family
meal
options.
I
was
interested
in
#3,
which
includes
two
12-inch
pizzas,
an
appetizer,
a
dessert,
and
a
family
salad.
I
contacted
the
restaurant
to
place
the
order
by
phone
and
was
greeted
by
a
gentleman
who
attempted
to
be
helpful
but
could
not
locate
the
option
in
his
system.
He
tried
for
several
minutes
and
stated
he
would
get
his
manager.
I
could
hear
him
talking
to
someone
as
he
held
the
phone,
and
it
sounded
like
they
were
discussing
the
situation.
I
attempted
to
speak
up
to
clarify
what
was
needed
but
did
not
hear
a
response.
Then
the
call
abruptly
ended.
Due
to
this,
I
attempted
to
place
my
order
online
via
THEIR
website.
After
using
several
different
devices,
I
continued
to
get
an
"error
invalidating
basket"
message.
I
still
REALLY
wanted
to
try
their
food
again,
so
I
called
back.
The
same
initial
gentleman
answered,
who
eventually
realized
it
was
me
again.
I
told
him
my
issues,
to
which
he
informed
me
that
the
manager
was
speaking
to
me
and
I
ended
the
call.
Which
is
insane,
given
I'm
desperately
trying
to
order
their
food.
He
then
went
on
to
tell
me
that
they
cannot
place
the
order
for
the
family
meal
over
the
phone,
yet
their
website
also
doesn't
work.
Overall,
it
was
a
poor
customer
service
experience.
If
there
is
no
way
to
order
the
family
meal,
please
do
not
advertise
it.
It
was
a
frustrating
attempt
at
securing
an
NYE
meal.
While
I
enjoyed
the
food
the
first
time,
this
experience
will
dissuade
me
from
returning.
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