1/5 Tom L. 1 month ago on Google • 24 reviews New
It
seems
there
is
no
other
way
to
get
management's
attention
than
to
write
a
poor
review.
I've
left
several
emails
and
two
voicemails
with
no
response.
So
here
goes.
I
should
state
at
the
outset
that
I
did
not
live
at
the
complex,
but
my
daughter
did.
I
was
the
guarantor
of
her
rent
for
the
time
she
was
there
(18
months).
So
I
can't
speak
to
the
living
conditions.
But
when
the
time
came
for
her
to
move
out
and
receive
her
deposit
back,
we
got
back
only
$92
from
a
$350
deposit,
which
included
a
pet
deposit.
The
management
of
the
complex
has
not
sent
to
me
any
documentation
whatsoever
detailing
why
they
retained
so
much
of
this
deposit,
and
has
failed
to
answer
any
of
my
requests
to
obtain
documentation.
No
one
ever
answers
the
phone,
and
it
seems
that
the
office
has
no
one
in
it
most
of
the
time
it's
supposed
to
be
staffed.
All
that
I
have
asked
for
is
an
invoice
or
an
accounting
of
the
reasons
why
$258
was
not
returned.
My
daughter
had
the
apartment
professionally
cleaned
before
she
moved
out.
All
I
want
at
the
moment
is
to
get
the
details
-
in
writing
-
as
to
the
justification
for
retaining
the
$258.
Transparency
is
the
issue
here
-
management
is
not
being
transparent
at
all
about
this
matter.
This
is
always
the
largest
matter
of
contention
when
renting
-
getting
your
deposit
back
in
a
transparent
and
honest
fashion.
It's
better
in
Brooklyn;
my
son
rented
an
apartment
in
Brooklyn
Heights,
and
had
to
move
much
sooner
than
expected,
breaking
his
lease.
His
landlord
not
only
let
him
out
of
the
lease,
he
returned
the
full
amount
of
the
deposit
($1685.00).
I
would
have
thought
Olympia
would
do
better
than
Brooklyn,
but
apparently
not.
I
would
not
recommend
anyone
live
or
rent
here
due
to
this
lack
of
transparency.
If
you
do,
be
sure
to
document
everything,
or
management
will
skin
you
for
most
of
your
deposit
in
the
end.
I
will
update
this
review
if
I
get
some
sort
of
satisfactory
response.
And
I
have
a
suggestion
for
management
-
get
better
customer
service!
The
number
of
one-star
reviews
here
should
tell
potential
renters
that
something
is
rotten
in
the
state
of
Cooper
Point.
EDIT
1/26/24
-
I
tried
the
number
given
in
the
owner
response
below,
but
after
three
tries,
I
just
get
summarily
cut
off.
No
ring,
no
answer,
no
way
to
leave
voicemail.
I've
also
called
the
Park
office
and,
again,
no
one
answers.
Left
a
voicemail.
The
Park
manager
did
respond
to
me
via
email,
and
I
answered
the
email,
but
no
response
after
24
hours.
EDIT
2/7/24:
Management
has
still
not
contacted
me
to
discuss
this
situation.
The
number
listed
in
the
owner's
response
does
not
work,
and
the
manager's
office
at
The
Park
has
not
returned
any
of
my
efforts
to
discuss
this
matter.
They
have
my
contact
information,
so
it
seems
they
are
probably
hoping
I
will
just
go
away.
And
I
will,
because
ultimately
my
time
is
more
valuable
than
the
amount
of
money
in
dispute.
Just
be
aware
that
when
you
move
out,
they
will
charge
you
a
cleaning
fee
regardless
of
the
condition
you
leave
the
unit
in
($210.
in
my
case),
so
don't
bother
to
do
any
deep
cleaning.
To
be
fair,
I
did
get
a
small
portion
of
my
deposit
back
($92),
so
not
a
total
loss.
But
the
sheer
fact
that
you
can't
get
anyone
to
call
you
back,
reply
to
your
emails,
or
talk
to
you
in
any
way
is
enough
for
me
to
leave
the
one
star
I
left.
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