As a visitor with a child, I was completely disappointed when I was told by the rude information desk worker that kids are not only not welcome, but are NOT ALLOWED! (Im not going to leave my child here) But it gets better.. my brother came out to meet me, so he offered to stay with my baby while I visit, then she proceeds to tell us that he can’t stay inside, and we are talking about lobby full of the chairs. How dumb! 🤦‍♀️ (She shaved half of her head must have shaved some of her brains off) 😤

Horribly rude unprofessional incompetent doctors.. The patient advocate is a waste of time and is basically just there to defend and excuse the doctors’ improprieties. And people wonder why there is such little trust in the Covid vaccine? Maybe mass media propaganda isn’t all to blame. Perhaps if doctors weren’t so rude and dismissive of their patients then people would have better trust in their ability to eradicate infectious diseases and be less resistant to life-saving treatment. Just saying…..

I had to go behind the "curtain" to get an IV and blood draw. Yep a standing wall divider was all the privacy you go. People going to the restroom or vending machines just walking through the blood draw area. I had to point out to the nurse there was blood on the seat. She bent over and looked real close and only to tell me she was sorry and hold on while she cleaned it. Do you not clean your station after EVERY patient? As I was to find out after sitting there waiting for her to get my bag of fluids and medications, no, no they do not in fact clean after any patient let alone every patient. With IV and IV pole they sat me back in the waiting area. The registration lady came through the waiting area to check people in the system. Everyone was asked name, mailing address, phone number, email address, and date of birth in front of everyone sitting in the waiting area. People who were coughing, taking off their mask, wiping their nose then putting their mask back on were sitting in the waiting area with people there NOT for Covid-19 symptoms. People with possible broken legs, post operative infections, and dehydration did not come in with Covid-19 probably walked out with it. Oh how do I know what others were being seen for? The doctors came out to the waiting area and sat down next to some of the patients and talked to them about what was going on. HIPAA laws? Nope, not at Good Sam. For your health and safety you would be better going to a smaller urgent care clinic than going to this hospital.

After my daughter graduated from CTU children therapy out they said that the only place that she can go for therapy is across the street to good Samaritan hospital due to her physical disabilities my daughter is 21 years old and 5.5 tall and in a wheelchair she’s not able to stand or walk or can’t help me with transfers all Dead weight CTU is assessable for people with disabilities by having Wheelchair assess bathrooms with adult size changing tables and a ceiling lift I think what makes me angry is that this hospital is meant for people with severe disabilities but they don’t have wheelchairs assessable bathrooms with a changing table But they do wheelchair access bathrooms Only for people who can transfer from the wheelchair to the toilet. but no changing table I’m sick of tired to have to walk across the street to CTU just for my adult child to be change and possibly missed appointment just because we have to walk across the street because good Sam hospital can’t not put in a changing table in the Wheelchair assessable bathrooms or family bathrooms I hope that somebody a good Sam hospital get our message and that could be a goal that they could be working on because this is the only hospital that deals with Nuro therapy and people with severe disabilities to get therapy and doctor visits because there is no way that I am able to pick up my kid and put them on the floor and then pick them back up and put them back in their wheelchair without it being safe we have been going here for a year now and the physical disable communities getting bigger but otherwise this hospital has been amazing for my daughter she goes to physical therapy occupational therapy speech therapy is a physical medicine rehab for Botox injections they have been doing really great with her they do have a really good rehab programs just only one problem I’m not having wheelchair assessable bathrooms for all people with disabilities it wouldn’t be that hard they could easily get a changing table that folds up into the wall and they can pull it down like they have at CTU. Here is some pictures of CTU children’s therapy unit across the street there changing tables I hope somebody gets this message. If you guys were to put something like this in the wheelchairs a full bathrooms of the family bathrooms I will change my review. For the Mathison’s family

Just got home after the ER staff interrogating my foster son like he was a criminal for seeking care there. No treatment a provider merely touched his back, a nurse actually stated that back pain is not an emegency if he can walk and talk. This hospitals staff was extremely rude and I wouldn't wish the lack of care on anyone. Then to be accused of causing a scene because I wanted some answers and let the nurse know that treating the patient should have been her first priority.

I took my 3 year old son there to receive stitches on his chin. The physician assistant that did it was Sossan J Johnston, first of all if I could give this visit no stars I would, just because of her. She made horrible comments after saying she wouldn't give him anything to make the process easier for him, not even topical numbing. She said "luckily he'll be fighting me and crying so much luckily he'll sleep good tonight" trying to be relatable because she has a 3 year old also.. she gave him the numbing shot into his open wound and didn't even wait a moment for that to set in which I was told by another doctor today it would normally take roughly 5 minutes. She didn't wait at all and started the stitches while my son was screaming in pain and would say he's just scared of the needle. My son is special needs and doesn't know what a needle is yet. I had to hold him down for 5 stitches. The other nurses were amazing. But I honestly can't believe the trauma that my son had to go through when this could have been easier. If I was more knowledgeable as this was unknown territory for us I would have advocated for him better. He deserved better

Incredible bedside service. The Nurses and staff really work there butt off. I got put in a bed in the hallway of the ER. Got to see a different perspective. Absolutely amazed at how no body is wasting a second of there time. I feel a little guilty for turning on my light so much. Outstanding service!!

When my Husband first arrived in the ER things were good, attentive staff who work really hard. Then my Husband was moved to the eighth floor where things changed. The first day on the eighth floor we were visited by Jim, the President of the Hospital and we told him things were going good and that the staff were great. Well he should wait a few days before he interviews patients about their stay because things change. Some of the Nurses have been wonderful that's why I gave a 2 star rating. My Husband got nothing but yogurt parfaits for 5 days for breakfast, lunch and dinner because their dietary host never came back to take his food order (and yes he is on a regular diet), he is unable to get out of bed on his own and they often don't put his table next to him where he can reach things, they often don't assist with set up of his meal tray and he calls me at home because he waits for hours (call light on) for someone to help him. This is absolutely heartbreaking for both of us. I was able to be by his side for the first week and help him, but now I have to return to work and can't be with him until later in the day. I really hope Jim, the Hospital President, pays attention to this review.

Where do I start, the actual care this hospital gives to its patients is very good... With that said everything else about this hospital is ridiculous, as a family member they disregard you completely and give you absolutely zero information about the care of your loved one. you must fight tooth and nail to get any information from these people even after you have signed, and your loved one has signed, all release forms. Then when you try to find the person that gave your loved one care in the first place while they were there and I'm talking about the emergency room good luck in finding that person no one knows who they are no one knows what department they're from and all they can do is let you leave a message and maybe someone calls. 4 days I have been trying to get information from these people I still have zero information. Absolutely unforgivable

The staff has been Wonderful!!! The nurses have taken such wonderful care of my Mom. She went from ICU into hospice in the hospital. The Doctors are so informative and have been so patient answering our numerous questions. The Compassion myself and my family has been shown is incredible. Thank you Good Samaritan Staff you've gone above and beyond to care for my Mom.

Arrived in early labor and the ER staff was pretty dismissive. Triage nurse told us we could either have a male doctor which I was vehemently against or we could go home even though I was in active labor. Ended up grudgingly having the male triage doctor because they refused to call literally anybody else in the hospital. They were that IDGAF about it. Forced me to give birth with no back support just hanging onto my legs. Even with en epidural it was very hard and miserably uncomfortable. After birth they repeatedly broke her latch to flip her into another nursing position. Forcing her mouth open when she started refusing to latch. Never could get her to latch again. Baby didn’t eat for 12 hours forcing us to stay a second night. Nurse huffed at us when we asked for formula. Same nurse shoved paperwork in our faces after just getting into our recovery room. Talked down to us about using a light and remote like we were too stupid to figure it out. As a first time parent it was a horribly stressful and traumatic experience. I won’t go back if you freaking PAY me to!! One nurse even came in a ripped my gown open without even a single word. 🖕🏻🤬🖕🏻

What a dump the emergency room is outside been that way over 2 years. Staff fail to clean the patient treatment rooms. No HEPA regulations practiced here everyone in the tent can here what is said. Place is just a dump ….sad :( Their biggest concern was billing me again for the tests I had just completed at Fransician on Canyon Road. Another EKG and chest X ray they didn’t want to look on my chart my account is linked. The X ray finally admitted this the EKG nurse refused to admit it. Jeez what a money grubbing organization - as well as Good Sam being a complete pig pen.

Our precious family member was brought in tonight by ambulance because he was having heart trouble. After examination the doctors told him there was nothing more they could do and to get his affairs in order. Family from out of state was on their way because that's what families do. Good Samaritan hospital staff instructed us that only one visitor per day was allowed. We were told it was up to the charge nurse to make exceptions. His wife of over 60 years and his kids and grandkids were not allowed to be with him as he died. This is unacceptable and unforgivable

I should have known when I saw the tent in front they were using for urgent care. After my wife was admitted we were told they don’t have any rooms available and we had to wait until someone left. After many hours they took us to an observation room but the room was dirty from soot from HVAC. Torn drywall. Toilet will not flush. No shower. It’s been a terrible experience for my wife on top of being sick.

Awful experience. I went to the ER after I fell and fractured my face in three places. I needed to be admitted but the main hospital was full so I was admitted to the ER. I spent 36 hours in the ER. They are definitely not trained or equipped to care for patients long term. I felt so neglected and alone. My wife nearly came to get me to have me moved. If possible, go somewhere else.

I have to admit, after seeing the reviews I was less than excited to be heading there for some abdominal pain. However, aside from waiting longer than I would ever prefer, the treatment was absolutely incredible. Every person my wife and I encountered were compassionate, caring and extremely understanding of our situation. The Drs took time to explain results, the nurses stayed to make sure I was comfortable and everyone was willing to help. After finding out we were going to spend the night for observation, my apprehensions were gone and we were comfortable sleeping in a quiet and relaxing environment. After everything the medical professionals have had to endure for the last two years, I was prepared for callous and detached staff. The complete opposite. Thank you for all you do and I won't hesitate to bring any of my family here should the need arise. Choice

This hospital is the worst! I have been here twice in the last months once for myself and another for my daughter. I was hear and the staff in the tent were inconsiderate and loud and didn't not practice hipa one bit. Now I am here with my 7yr old who accidentally put her hand on the burner. We brought ice which has melted. I ask once for an ice pack was acknowledged and then nothing. I had to ask again and the male nurse who was there when I first asked looked at me and said give me a moment and walked away. Seriously had to stand there to be sure we got the ice pack. Worse hospital I have ever been to.

I was there tonight and will never go back. Sitting out in that super cold tent waiting to be seen and my face, knee to toes, and forearms to fingers all numb plus my mouth was numb. They had both sets of doors open and the air quality is a major concern for me they treated me like I was nothing. I was there for 2 1/2 hours and still had 4 people ahead of me. I finally got pissed because no one would listen that I have a meningioma in my right frontal lobe and I needed help. And left no one should ever be treated like that. I don't recommend anyone to go there with that treatment. They had better clean up their act. I have been there many times before in fact they saved my life 4 1/2 years ago and now I was treated like this..never again

I'm in ED hallway bed and don't feel safe? Someone just bumped into my bed again while typing this. Two staff almost hit me with cart and patient bed the first 4 hours I was put here 4am after being in a ED room because I am being admitted?? I find it odd that happened because I'm so sick they are admitting me but put me in the hallway where I'm not safe from possible virus exposure and physical injury, no nyrse button or phone for help? I feel like leaving AMA now. I would be safer at home!! Wish you called or came by to see the situation I have been put in. Never been treated this way in a professional medical hospital. Not happy or feeling safe here,

I had a very good labor and delivery experience here. The staff was friendly and I feel like most things were explained. The only quarrel I have/had was with one staff member there in the postpartum ward. Her name was Deborah (older lady, probably 50 years old), I don’t quite care for bedside manners at all, but she was horrible, not just to me, but to all my visitors (I only had about 5 people visit who were quiet and didn’t come in all at once, but throughout after I gave birth, I was at the hospital for 3 days). And if it wasn’t that, she also had horrible side comments about how I handled my baby. If I held him too much, she said that I am spoiling him too much and would only have a crying baby for the rest of my life. Whenever I needed to get up to walk around she would be upset that I was walking around (even though the doctor said that they wanted to know if my muscles were working after birthing) or if I asked for another blanket. She made horrible comments about my baby being fussy since he had to get his foot poked twice to check for his blood work and that I shouldn’t be crying over something normal. I never complained the whole entire time but my MIL was very upset about the way she treated me a patient who just had a baby. I let it go, but thought that I wouldn’t want another mother to be subjected to such things, given this was almost 4 years ago and I don’t even know if she’s retired, but I am pregnant again and will be birthing here once more, but if she’s my overnight attending nurse again, I will be requesting a new one. She’s just awful. Oh and she was also the one who saw me out, and I never felt the most uncomfortable in my life as she took me down the elevator with her comments about how my baby just wouldn’t be quiet as I’m placing him in the car seat and that he’s going to be fussy, all I kept thinking is that my child could most likely feel how horrible this lady is, because the moment we placed him in the car he immediately stopped crying. Other than that, everyone aside from her was amazing and always explained everything for me.

This have to be the worst hospital in the United State of America. Nurses coming in your room with the worst attitude ever. I ask to speak with a social worker 4 days in a row. No one shows up at all. The service is extremely poor. I seen a nurse using a vape. I tried to transfer out of this hospital but they refused to do the transfer. My very first time and my very last time. Don’t go to this place for no reason.

Hello, Everyone. On Friday Aug 10th, I was admitted to Good Sameritan at 6:30 PM with COVID-19 and pneumonia (From Indigo Multi-care Puyallup). I was in the ER by 7:30 PM and in a room by 8:00 PM. At 2:30 PM on Friday Aug 15, I was discharged. During my stay the entire support staff (Doctors, Nurses, Food Services, Med techs, cleaning services) was 100% dedicated and devoted to provide the best care and support during my stay. These individuals love what they do and, as we all know, are not properly paid in relation to their devotion. This is just a fact of life and will probably never change. To all other persons that have visited this TOP TIER Hospital, for any purpose, PLEASE do not only give Negative comments. I fully understand that your experience may have been traumatic, your wait time in the ER to get seen by a doctor could have been over an hour, But the staff take in patients in the order of severity of the conditions. Again, PLEASE provide Positives and if important to do so Negative comments. All your comments help the staff grow and improve the services at this Great Hospital. Many Thanks and hope that you, your families and friends are healthy, safe and free of COVID-19.

I am not exactly sure why this hospital is rated so low. I am in the health care field and am extremely picky when it comes to any health care facility I or my family members go to. I recently had an emergency and was brought to Good Samaritan and I am extremely happy that I was. Everyone was so attentive and friendly, they really took such good care of me. From the cleaning service, nurse assistants to the surgeon I couldn’t have asked for a better team. I really feel like it all comes down to how you act towards those helping you, I know the struggles working in health care and a simple thank you goes a long way. I was in an emergency situation in lots of pain and discomfort but I still managed to be cordial and calm. They all definitely helped to ease any panic or pain I was in. I will forever be grateful for everyone that helped me through it at Good Samaritan.

I would give 3.5 stars if I could. My mother was sick with Covid in December, and we brought her there on the 16th. Her oxygen levels were very low, and she was in the hospital for 1.5 months. Incubated for nearly a week as well, which was a traumatizing experience for her. She was 3 out of 100 people to survive the condition she was in. They saved her life. Her birthday fell on one of the last days she was there, and they allowed two of her daughters to see her under a special condition. Usually only one visitor per day is allowed, they made an exception for her birthday. The good: They were consistent, most nurses were helpful/personable/caring, good food options for her, clean/tidy, followed their contamination procedures, ensured she moved every few hours, usually responsive when we called in, calls were allowed at anytime besides shift change, made adjustments when we asked them, they kept detailed notes from shift to shift, dropping off items to be taken to her room was easy, etc. The not-so-good: Communication - For the first 3 weeks, we were not allowed to visit her. We called every day to hear a status which they were helpful on, but no one mentioned that she was finally allowed to have visitors. And we were sure to ask all the time. Also she would move from room to room, and no one notified us. She had to text us to let us know after she was finally awake. Also they made decisions to move her to a nursing facility without notifying us, and communicated directly with Apple Health. Mom didn't even know and we found that out by accident. Always call, and always ask questions. They may not remember to tell you things. Some Nurses/Staff - As mentioned before, mostly everyone was great. But a few were just there to get the job done. Talking for Mom is tough, especially after being incubated. A few nurses would not be patient with her while she was trying to talk to them about her pain and machines because of how long it took for her to speak the sentences. CHECK THE OUTLETS: One of the machines that is meant to prevent clotting in the legs was not on. Mom told one of the nurses as soon as she noticed but they assured her it was working. When I came to visit, two of the night staff were there to change her sheets. She mentioned again that the machine wasn't working, and they assured her it was working. I had previously tested all the outlets in that room, and knew that indeed it was not working. I told the staff to use a different outlet, because the one it was in was not a working outlet. They plug it into another outlet, and the machine lights up. It was definitely not on and had not been on for two days. This REALLY bothered me. Helpful Tips: Be very nice and patient with the nurses/staff. They are working extremely hard, under very difficult circumstances. We continuously thanked them, and showed our appreciation for all their hard work. But also know that they are not perfect, and they are human, and they make mistakes. Pay attention, and take notes. Thank you.

I had my baby delivered here in December and I had the best experience I could ever ask for. From the moment I stepped into the hospital to the moment I left. There was a huge winter storm and a lot of the staff wasn’t available but they still managed to make everything workout. The Dr who delivered my baby was great and so was the Anesthesiologist. But the one who made everything so much better was my RN Whitney. She was sweet, caring and knowledgeable. She made me so comfortable and made me feel cared for.

I delivered my 1st child here in 2020 and after that experience decided I would never come here again. Some of the staff were okay, but others were so rude. When I was in labor being admitted our admitting nurse was so rude and had no empathy or sympathy at all. She was asking me questions and when I didn't answer or took too long to answer due to a contractions she got annoyed and would turn to my partner to have him answer instead. He was obviously trying to help me through the contractions and the nurse told him "she's fine now answer my question". She also got an attitude when she found out I never received the Tdap vaccine while pregnant and was telling me how I was harming my unborn child. This hospital also claims to be baby friendly and have immediate skin to skin contact be a normal processor, but it's not. I wanted delayed cord clamping, immediate skin to skin, and delayed exams. I did not get any of my birth wishes respected. They put my son on me only long enough to clamp and cut his cord and then immediately started to do the newborn exam. I started crying so they finished up and then gave him back to me and then the doctor tried to tell me that they did 30 seconds of delayed cord clamping... such a horrible experience. I am never having another baby at this hospital or coming to thia hospital for any medical need.

Front desk RN’s in the emergency department in the afternoon around 1:00 pm to 4:00pm like to argue with patients instead of using that energy to clean dirty linens in patients rooms. They have hostility when basic questions are being asked and instead of teaming up to check on their colleagues who obviously have a attitude problem because of whatever went wrong in their shift they team up to argue with pregnant patients asking for assistance showing how incompetent all of the workers here are. If I could give 0 stars because of these receptionist and RN’s I would but again they don’t need to be in the front interacting with patients they need to be somewhere where they can’t rub off their nasty attitudes upon others “FAR OUT OF SIGHT ” & I hope they have the life they deserve very trashy. I’m disgusted a hospital could use these smuts as the face of their company someone needs to check that. I’m disgusted & will never return here again even if I was on the verge of death due to these nasty smuts. Put them in the back.

This review is overdue. This hospital submitted the incorrect spelling of my child’s name to vital records after birth, and I received an incorrect birth certificate and ss card. This is the last thing a new parent needs to deal with when navigating all the other changes that occur during those first few months. I called the hospital records department (can’t remember actual department name) and they were cold and told me I’d have to go to the government office and file all the necessary paperwork and pay associated fees even though they made the mistake. This was my biggest grievance, however I was also displeased with the after birth care I received. I had nurses trying to diagnose my healthy infant child with all kinds of crazy conditions. I feel like that is inappropriate for a nurse. Pediatrician said he was 100% healthy. This hospital caused me a lot of unecessary work, worry and stress. Wish I had gone somewhere else and won’t be back.

I think a lot of these posts are open to interpretation. My grandma went here for chemo therapy (pre-COVID) and they were wonderful letting the whole family come in and very accommodating. I also visited their ER during my first miscarriage (which is already very traumatic), and despite being in COVID times they actually made an exception and allowed my husband to come in with me (without me asking!!). They saw me crying and were so gentle and kind with me. I’m thinking of delivering our baby here and I believe that overall this hospital is great. Sure there’s some rude people here and there, but who cares if you’re getting good care and it’s a nice hospital. You have to pick your poison sometimes, I’ve been to far worse hospitals than this.

Our experience with out-patient surgery was great. The volunteer who guided us (a retired RN who used to work there) was truly exceptional and made the process smoother, offering helpful tips and even directing us to Starbucks and the cafeteria. The intake and PACU teams were both kind and professional, providing a reassuring environment. The thoughtful text updates at each stage eased any concerns, highlighting the excellent care and communication throughout. Grateful for a positive experience during a potentially stressful time.

My dad and Sister brought my mom to Good Sams after she couldn't walk. After misdiagnosis, and poor patient care we decided as a family to have someone with her 24 hours a day to make sure that she wasn't ignored. Their are a lot of RN's and CNA's at Good Sam's that try their best to help us but we also had some that were only their for paycheck. It is sad that we had to fight to receive adequate care for our mom, but hopefully our input and interviews with the medical staff will help them improve care in the future. Hospitals are needed but as a society we need to ensure that they are properly staffed and are willing to cause no harm.

I would love to give a zero but I also want to leave a review. The staff here are super rude and unprofessional. We get our prescriptions from the pharmacy and they clearly need better training on how to use the computers there. I several times now have been told that my insurance is terminated and won't work so I need to pay out of pocket. But when I call my insurance they say it's not and the staff here must be doing something wrong. I never have this issue elsewhere when I end up having to go. So it looks like I will officially take my prescriptions elsewhere. This hospital is garbage.

Obviously the problem is that no one really "shops" for hospitals right- it's an emergency so you go to the closest one. That said, super nice folks when you are in the hospital but once you get out they throw you right back into the "hurry up and wait" system. Discharge referrals are meaningless-- my mother needed a procedure to drain fluid from her lungs and the hospitalist said its all good, should be a day or two. Nope! It'll actually be weeks and by that time we'll be back in the ER doing it all over again. One program says this the other programs fault and vice versa-- total nightmare. No one to call (even the Ombuds won't call back), you just have to pick how you want to suffer. Great system. Sorry mom. Someone needs to decide if your life/suffering is worth the cost of the procedure.

If I could give zero stars I would. Unclean, felt very unsafe and with no security to stop you from getting harassed by very aggressive homeless people, and they don't listen to you at all - instead they just choose the most expensive test they can find, make sure they charge you as much as humanly possible, and kick you out as soon as they can. Want a $12k bill for 3 hours and for a doctor to make you feel dismissed and unheard? Then go here. I tried to call customer service after my experience - everytime was a 50+ minute wait, with no answer. Seriously, go ANYWHERE else - this place is a disaster. A vets office would be better then this place.

This review is for their Family Birth Center. I had my 3rd child recently, all my kids delivered via c-section , this one was probably the toughest. I Stayed a total of 3 days and ALL the nurses that took care of me, with an exception of 1, were not only friendly and caring but also on the same page in regards to my care. In my past experience I noticed when the nurses switch shift sometimes the next nurse didn’t know what the previous nurse had done or not done. They constantly asked how I was doing if me or my husband needed anything, how I was feeling, and stayed up to date with my doctor on how I was doing. I wish I would have delivered here previously with my other two.

I've had surgeries at Good Sam over the last four months. I have found all the nurses and doctors associated with the hospital to be nothing but the finest of professionals. From their intake process to recovery I've been taken care of completely.

In 2022 my wife had her baby delivered here, and the birthing center here is the best. Everyone was nice, all the workers coming in and out to check on us always cared and were happy to help. This was the best care I’ve seen in a while compared to other places.

So I read the reviews and I see you there's a few people that were unhappy. First of all that tent outside was because of COVID and they still moved us quite quickly. I've been in that hospital emergency room for a few nasty cuts and recently I broke my hip and had to be taken care of and then after that I also had to have my appendix out all emergencies. I was treated with the utmost respect and care. I feel that the time that was spent with me and putting me to the place that I needed to be was reasonable and once they realize that I was sick they moved very very fast. Once in a hospital bed I was treated beyond wonderful. Everyone was courteous and sweet and thoughtful and professional. The ER and the regular hospital everything about that place has been nothing but a good experience! Next week I'm having a hip replaced at the same hospital. I'll keep you posted :-)

I recently had the unfortunate circumstances that landed me in the hospital overnight. This was by far the best hospital I could have landed in! The overnight cardiologist was great! The nurses and support staff were tops! The 'hospital dr' was the hardest part of the stay for me and even he was good! They welcomed me late at night, made me as comfortable as you can be on the cardiac wing and followed through on everything they said they would do! I am so grateful to the Lord and the staff at the hospital for the experience I had at Good Sam!

I delivered my 2nd child almost 6 months ago at this hospital and I had a very good experience. I kept forgetting to write a review. I felt taken care of! I was at the hospital for 5 days but i had a bunch of staff that were supporting us before & after our child was born! The labor & Delivery staff was so caring! Ashley, at the L&D was so personal, friendly and caring! I am in pretty anxious and she made me feel relaxed by just chatting and trying to get to know me. Down to earth the sweetheart nurse ever!! Haley, was another nurse i had that was so kind & helpful! I only had one nurse that was pretty rude to me when I nicely asked her to not turn on all the lights in the middle of the night. I also had a good experience at the postpartum/NICU area. Katherine, was so kind & helpful! I was sent to a NICU mom room and I didn't know what that meant until they moved me to the room.. the nurse told me the hospital won't be bringing me food or any staff won't visit me.. I literally felt like I'm homeless but Katherine came and calmed me down and said you can order food since you have a baby in the NICU.. she also brought me any supplies I needed for myself or the baby.. that day my husband had to go visit our son at home since we didn't have a babysitter so Katherine was the person they lifted me up and cared for me! Celina, was also a very sweet & kind nurse. Each nurse asked me if i needed anything. Even though my birth & delivery was stressful, I felt very taken care of at this hospital! So Thank you, thank you to all the amazing staff!!!

Came into the ER with 103 temp at 35 weeks pregnant. Ended up being COVID. They immediately got me admitted and took such good care of me and my unborn baby. Everyone from the nurses to the doctors were so kind and respectful to me. I wish I had started my maternity here instead of with Kaiser.

My recent experience at the labor and delivery was incredibly challenging and disappointing. As a mother seeking a vaginal birth after cesarean (VBAC), I was met with resistance and a lack of support for my personal choice which deeply affected my birthing journey. I was originally suppose to go to st joes but I was not going to make it as I was already pushing me good Sam was the closest hospital unfortunately. From the very beginning, I felt disheartened as the hospital staff did not respect my decision to have a VBAC. My husband and I were bombarded with negative predictions of dire consequences if I continued pushing. Despite the significant pressure placed upon us, we believed in the power of natural birthing and advocated for our choice – which ultimately resulted in a healthy baby girl being born through a vaginal delivery. Even with my clear request to not cut the cord until it was clear they cut it even with my doula present they did not listen . They also refused to allow me to take my placenta home until my doula step in and advocated for my rights and she left the hospital With it safely. However, the troubles did not end there. The hospital staff refused to discharge us, citing concerns for our baby's safety, despite clear instructions from my midwife and doulas to do so. This refusal to acknowledge professional medical advice and the strain it imposed on me as a fragile mama was incredibly distressing. Throughout our stay, we faced continuous harassment and threats, exacerbating the struggles of postpartum depression and anxiety that I was already dealing with. This severe lack of empathy and understanding at such a vulnerable time made my postpartum experience even more challenging. While I acknowledge the complexities and risks associated with VBACs, a supportive and patient-centered approach should have been practiced by the hospital staff. Every woman's choice and individual circumstances should be respected and supported, allowing for an optimal birthing experience. I hope that this review serves as a constructive reminder for the hospital and its staff to reevaluate their approach to patient care during the labor and delivery process. The emotional well-being and empowerment of mothers-to-be should always be a priority, fostering a calm and supportive environment that enables the best possible birthing outcomes. As a mother who successfully achieved a VBAC with a healthy baby, I am disheartened that my overall experience at this particular hospital was characterized by resistance, lack of respect, and inadequate support. It is my sincere hope that the hospital administration will take these issues seriously and work to improve their approach to provide more compassionate care for all expecting mothers and their families. It took me a year to finally write this review and I am still also dealing with the billing from the hospital as they let me borrow a breast pump and the nurse I left it with when I was finally discharged a week later said she would return it and found out it never was and they have been billing my I insurance ever since!

Had my third cesarean here almost 2 weeks ago. By far the best stay to date. All the nurses, doctors, CNAs, MAs and the CRNA Nikki - were awesome. Good pediatricians on the PP floor. I was so impressed with the CRNA that did my spinal!!! She took her time, talked me through it, did great on my funky curved spine. Only thing that could use a little love is the room cleanliness for people staying 48 plus hours (maybe send somebody in or do a deeper clean on rooms) and the food (call center) service, often rude. Main floor gives great surgical masks, but made my hubby take of our niosh n95 on day 3, she wasn’t kind and demanded it even though they are better, certified and all other representatives allowed it… Great changes have been made here over the years, we are thankful to have met all of you during our stay! Thank you!!!!!!

I understand we all have bad days, but for someone to be the face of an organization, for someone to be “welcoming” patients as they try to get answers to their questions , you have FAILED miserably Multicare Samaritan in Puyallup. I would encourage you to ask your workers if they’re doing okay, and if not , relieve them from their duties so they can take a break and not make patients more irritable than they already are trying navigate the health system. I’m talking about you lady at the front desk of the main hospital. Not only were you rude but acted like we were asking you for money! A different response would’ve been great. “Oh I’m so sorry to hear that they gave you the wrong information , but this is what you should do” . Easy! Just like that ! Please keep that in mind next time and I’m sure more people will be happy to be welcomed by you .

Both my parents have been here several times. The fact that they have no diapers or depends makes no sense to me. What hospital doesn't provide those?? Sent my dad home half naked with no pants on. This hospital needs some help....They don't even notify you when someone is admitted. Or before a family member is going into surgery. Very bad at communicating with the family!!!

My care at Good Samaritan Hospital was VERY GOOD. My RN SHADI on the 6th floor was excellent. He’s got such a Caring personality, that shows completely. He’s very thorough when explaining instructions or situations that need more information.

MEDICAL RECORDS: Great customer service from the lady at the front. She is a pleasure to speak with. She is helpful and always willing to go the extra mile to help me get my records. She is very cheerful and turned my bad day into a good day. The other lady that sits in the back is very unprofessional and rude. She acted as if she did not want to help me. Thank you again lady at the front. Keep smiling. Please let her know she is doing a great job and keep up the good work. 👍

I was treated for appendicitis and subsequent appendectomy on 9/10-9/11/22. The high quality of care, compassion and overall concern for my well being was evident throughout my experience. In spite of the physical expansion of the hospital to meet ever increasing patient needs, the care I received was first rate and did not suffer under these challenging circumstances. Every staff person I encountered was professional and highly skilled. Thank you for being there and for your delivery of professional medical care. You Rock! William (Bill) Ball Bonney Lake, WA

I always stayed away because of the incredible wait times and impression that Tacoma General was the "better" hospital, but when I finally went to the ER here I was really impressed with the level of care and compassion shown by the staff. I felt well taken care of, from the excellent people at the main ER intake desk to the nurses on my loor, they were all wonderful, compassionate and thorough. I would and am, highly recommending to everyone. Big shout out to my night nurse, Lilo. She made a very unpleasant experience bearable and I appreciate it. I also appreciate the doctors. Their pragmatic tough love approach to everything really helped me think things through. More info is better than having things glossed over and sugar-coated. I'm super grateful.

I wish there was an option to give zero stars. This place refused to help my dad due to his political views and sat him in the waiting room for hour before finally agreeing to treat him. He had his appendix burst so the poison from his body made him go septic. This put him in a coma for 3 weeks before we were told we needed to make a choice to take him off lifesupport. The staff was horrible and don't care properly for their patients. My dad was completely healthy before and if he was treated correctly he would still be here. They also lied about him testing positive for covid so they could get the extra money but the head nurse made sure his death wasnt put due to covid. I will never forgive this horrible place for taking my dad away.

I can't imagine a better ER visit that I received Sun morning. Everyone was friendly, professional, and knowledgeable. I was able to check in with an RN immediately and taken back to a room. In a little over 2 hrs, I had ekg, chest x-ray, and blood test results and was discharged with a diagnosis. The hospital pharmacy even had the prescriptions filled by the time we walked over.

Transferred from South Hill ER by the ER doctor for an emergent MRI. Saw a nurse once. Doctor never came. Was taken for MRI. Still never met a doctor. Nurse non existent. No pain management. No food or drink. Nurse left her computer logged in and it had a red flag alert for assess patient pain, 2 hours overdue. Had MRI results in MyChart. Still no doctor, no nurse. 4 hours of sitting in severe pain with no interaction. No IV. No blood pressure checks. No heart rate/oxygen monitor. Nothing. 4 hours. I walked out, in pain, untreated, undiagnosed, at 4am. I have a 4 year old and 1 year old at home. I was in South Hill ER from 8pm-11pm. In that time, they ran multiple tests, monitored my vitals, I saw 3 nurses, a doctor, several lab techs, and intake coordinator. I was given pain meds, physically evaluated, and treated with compassion. That in 3 hours. Yet, in 4 hours at Good Sam, nothing. I factually left in worse shape than I entered their campus in. If I was going to be in severe pain and have no answers, better off at home, where I can be with my family, and not forgotten in a glorified closet. Edit: I already reached out to your feedback team and completed 2 surveys, nice autobot though.

After being there all weekend with NO answers as to what was going on with my mom, I can assure you that I would never in my life refer even my worse enemy to go to Good Sam. My mom was transported by ambulance for stroke symptoms and the beginning of the visit was fine. When the shift change happened, that's where everything went downhill. No one came to check on her for HOURS. I went into the hall multiple times and they all looked at me crazy and kept walking by, eating and texting. I get that the hospital staff is overworked, but how can you work in the medical field and not care about people? There were MULTIPLE beds open, so it wasn't that they were just too busy. There was a woman in the hall on a bed for over 12 hours, when they had rooms available. Then getting yelled at because I was past visiting hours, but NO ONE came in the room to ever tell me this (when I arrived an hour after "visiting hours"). The CVICU was fine, the nurses were very kind and tried to keep my mom admitted until they received the results from one of the tests they ran, but the doctor was pretty antsy to get her released, even after she had another episode in front of a nurse. Then to get home to read her paperwork and discover how inaccurate their notes were just really ticked me off! I've had my share of issues with this place and have many people talking about mal practice incidents here, but this past weekend was the last straw. GET IT TOGETHER! Hire staff that cares! Stop throwing people in a tent outside!

I gave 2 stars because the first shift of doctors and nurses were amazing. But here we are, new doctors and nurses on duty and not a single one has come to check in or see if we need anything. 5 hours of NOTHING when you’re in for a stroke. This is a hospital where you’re supposed to tend to your patients, but apparently they only care about getting a paycheck.

My husband Robert Whitehead was brought to Good Sam hospital and we have stayed here so far for 3 days and I have really been impressed with everyone. We have not had a single bad experience. Everyone has been so good to us!

Is the best Hospital! I live in Tacoma but i always come to Samaritan for me and my family they are amazing! All the RNs all the Providers all the personal! ER staff all do the best with love and caring! Thank you to all! I really appreciate! God bless all! Also when my husband being admitted the best care ever! Again thank you all for you hard work!

My mother in law was in the ICU at the beganing of July. We live out of state and when calling to check on her the ICU staff rarely gave us updates. They also were beyond rude & acted as if we were inconveniencing them. The day she passed we did not receive any phone calls or anything about her last moments. They couldn't even do the courtesy of holding a phone to her ear during her stay so my husband, children & I could say goodbye. Between what I believe to be medical negligence and the way the ICU staff acted I would never recommend a facility like this.

I was advised by an urgent care facility to go to an ER attached to a hospital because I might end up needing surgery and went here. The staff were nice but the facility is a mess, they have a tent for triage which obviously isn't because of covid, there are simply too many patients to fit inside. The waits are very long at all stages. The staff obviously know what they are doing but the facility is just too small for the amount of patients, go somewhere else if you can, the tent is really terrible.

While waiting in the ER I watched a nurse kick a paralyzed women's leg that was sliding out of the wheelchair! The nurse asked her what she "does with her leg?" Ok nurse, she can't use her legs! I had to get help prior to this incident to help lift her back into the chair so she didn't end up on the concrete waiting room floor! How sickening! If I could give negative stars I definitely would have!

Would have left a zero but can not. The triage nurse Krystal/crystal was rude from the beginning. With massive headache numb left arm and blurry vision & shortness of breath you would think they might have some kind of concern. My bp was 172/108 the first time the only reason for my visit was because the nurse at the doctors office insisted I go because my bp was 162/110 Krystal copped serious attitude when i asked her to take my bp a second time It's sad how they treat people there Should not be a nurse if you have zero kindness

Apparently asking for a simple phone call transfer to the ICU unit is a very hard thing to do. Not only in the middle of transfer did I get hang up on? But the staff that was capable of telling me where the Intensive Care Unit was was just plain rude. So the fact that I have to come down and check on my loved ones because these people don't know how to answer a simple phone call and let alone direct one is pretty freaking sad.

Amazing staff amazing doctors. Kelly and Dr. Stone are two of the most friendliest people I’ve met at any hospitals and all the years of my life I have epilepsy and I spent a lot of time in hospitals. This one is by far the best. I was brought here via ambulance from base for a pretty bad seizure and loss of feeling in my legs, we were welcomed warmly with an awesome team and told it was going on the entire time.

No security in place to protect the patients, did not ask for ID, violations of HIPPA occurred, father’s catheter was plugged for a day before anyone listened to him and fixed it, no one had masks on, front desk woman was disrespectful and unprofessional. I understand the bigger picture that hospitals have been gutted because of Covid, but what I experienced today was disturbing.

I went in at the end of June 2023 was diagnosed with diverticulitis. I felt the staff did a good job of diagnosing and taking care of me. The only downside is the emergency waiting room is a big tent outside in the parking lot, and the ER admittance staff seemed very stiff.

I am suprised by a lot of these reviews. My mother was brought here on July 1st 2023. If the pharmacy hadn't called to verify her medicine, I would not have known she was here. The assisted living facility she was at never called to tell me she was sick. The nurses, doctors, care managers and aides are the most compassionate staff I have ever experienced. They have treated my mother with the upmost care and respect. I appreciate then all.