CONSUMERS BE CAREFUL! We purchased our wedding rings at this location. When we made the purchase, we also purchased the lifetime warranty which had the requirement of having our rings inspected every six months. We fulfilled this requirement for 15 years. Upon the last inspection, the technician knew that a prong was broken on the ring but sad the stone was solid. Sadly, the 1/2 carat heart shaped diamond fell out of the setting and was lost seven months after this inspection. I called this store and continued up the chain, requesting that the care plan be honored. I was only told that I could purchase a new solitaire for $2,000 because I was one month past the inspection. So, after having the ring inspected for 15 years and the technician knowing a prong was broken, Kay Jewelers said they would not honor the purchased care plan. NEVER AGAIN WILL I PURCHASE and I will continue to advise others to choose a jewelry store that will honor a warranty. It is obviously all about the money at Kay Jewelers and not the customer.

I love this store. I have been shopping with Kay Jewelers for 6 years. I travel an hour one way just for the service. I have had special pieces made and there wasn't any problems having it done. Everyone here takes special care of each customer. Many times I have come in with all my kids for my inspection and the staff didn't mind. They even answered all the kids questions. Customer for life.

Came in to get an engagement ring looked at because we noticed the center stone was loose after only a couple days of wearing it. In the pictures they took under the microscope you can clearly see one of the prongs were not properly pressed onto the diamond. They told me it would cost about $100 dollars to repair. I brought up the 12 month mounting guarantee and she told me that it didn't exist. I pulled up Kays website and showed her the guarantee and read it out loud to her. She said "Well I've been doing this for years so you're gunna have to pay to get it done".

Be prepared for false promises to secure your sale. Was instructed by the associate to not stress purchasing the protection plan on my wedding band (purchased coverage on every other eligible purchase prior), as it would not be eligible for repair, and that if their was a fault with the piece it would simply be replaced by the jeweler. Over the years I have shopped with Kay (will be switching jewelers) i have never been helped by the same associate, they seem to have an ever-revolving door for turnover, which opens a window to easily toss any accountability over inaccurate information. Shop local.

Always feel valued and listened to at Kay with every purchase. The employees are happy in their jobs, because the amount of knowledge they about products and the history of brands, and types of metals is remarkable. Makes me as a customer feel confident in my purchases. 7 watches later, 1 necklace, 2 bracelets, 2 pairs of diamond earrings, pinky ring and I'm happy with every purchase, never pressured to buy. 😁 I won't shop anywhere else.

Spent hours online researching and trying to find the perfect watch for my husbands birthday, decided to go in and look in person at the couple watches I really liked and I was not disappointed by the women who helped me! Hailey went above and beyond with the customer service and her caring personality. She made sure I found the perfect watch that fit all of my husbands needs and was in my price point. I can’t thank her enough for taking the time to really help me find exactly what I was looking for, she even wrapped it and put a nice bow on top. I highly recommend this Kay Jewelers, and appreciate the customer service I received from Hailey.

Military BEWARE!!! Went there was charged TWICE for the same purchase. Said it was a bank issue but NOPE they charged me twice been almost 2 weeks still NO MONEY BACK!!! Horrible experience!

Yes, he was helpful, understanding and knew exactly what I needed. I will be back. As long as she doesn't eventually smash my heart into bits. Thomas...

If I could give 0 stars I would. My husband bought another wedding band to match my ring set and it doesn’t even match. The sales lady convinced him it matched and it doesn’t even line up with my bands. I had the rings resized and waited 2+ weeks for it. Just to find out the band sits as high as my big diamond ring. Then to top it off, the ring that matched my band is online!!! The sales lady never offered to look online to get the one that matches. They won’t give me an exchange or store credit for something else even though the ring has not been worn. I didn’t even want a refund just an exchange. I’ve been a customer of this Kay’s for a while and I will never again shop here. The sales people are only about making money and not matching the jewelry. The ring was $700 and now I’m stuck with something that doesn’t match and I hate. To top it off, the ring is still being sold at Kay for more than what my husband got it for. There’s no reason an exchange cannot be done. They will still make their money from the original sale and resell the ring that is still in stock.

KAY HAS A FAMILY JEWELER store, each time I opening the door I'm greeted as family, strong back warranty my next valentine day buy will be at KAY JEWELERS. THEY HAVE WHAT I LOVE.

Went in for an exchange and was totally ignored when my husband asked how the sales associate was doing.. when I mentioned it to my husband the sales associate made a comment under her breath about some one being before us.. she could have acknowledged us and said we'd be helped in one moment rather than being nasty to us..

Horrible customer service experience. My fiancé and I got engaged in May and I took my ring in to get a prong fixed. Dropped it off October 24th 2020 and got ONE email update that it arrived at their “service center” and I got no additional emails. My “promise back date” was November 20th 2020 and that didn’t happen I received no information from the store I couldn’t get ahold of them I had to call corporate to make sure the store was still open and corporate called -also couldn’t get ahold of this store. Finally I called way later in the day and they told me my ring would have to be overnighted and they “promised” I would get it no later than Monday November 23rd. I didn’t hear anything Monday so I called and they told me the same thing my ring was at the service center and would have to be overnighted. Again I called on the Wednesday November 25th and again I didn’t hear anything from the store so I took it on myself to be responsible and call to figure out what’s going on with MY engagement ring again the same thing they didn’t have my ring it would have to be overnighted. I was so fed up I called corporate. They told me there was too many red flags with this store that they were opening an investigation into this situation and would get back to me. Gave me a ticket number and everything. I still haven’t heard anything from them since Wednesday November 25th. After getting off the phone with corporate the store called me for the first time ever and said they had my ring for days. Literally the most unprofessional and disappointing experience especially being newly engaged. I DO NOT RECOMMEND. They will lie to you and keep your property from you for literally no reason.

Went in to get my necklace and 2 rings checked and cleaned they did gladly. I had my Ben Bridge necklace and I told them that Ben Bridge would not so they did. Also told us to get that necklace insured and appraised. Very helpful and informative. Went back March 18th wanting a larger necklace with a bigger diamond and Shenae helped us. Found the perfect necklace and diamond. She told us to come back the 19th and get a sale deal. We did and came back bought the necklace with diamond and saved alot of money. They are so friendly and helpful. Kay is our favorite jewelry store. A must if your looking for a idea of what you want or what they have. Quite a selection. Very helpful even with the Coronavirus restrictions. Thank you💙

Vicki was knowledgeable and friendly. Thanks to her we were able to get a perfect 40th anniversary ring.❤️

Vicki was absolutely amazing! Extremely patient while we found our perfect rings…

Walked in and got ignored by an older staff member, she purposely acknowledged every other customer standing around us then proceeded to turn her back to us when they didn’t need help. Pretty poor customer service. After waiting for about 5 minutes for help an associate finally came out of the back and helped us. There were 3 people working on the sales floor before she got to us. All we needed was our jewelry that I previously bought cleaned. It honestly felt like we were being ignored because of our age. The only redeeming quality about this store is the girl who helped us. She was helpful and moved over the purchase history of the items into one account for ease.