We had a pretty awful time here. This was one of the last hotel rooms available in Olympia on a very busy weekend, but we're seasoned travelers and generally not too picky as long as the basics are met. When we checked in, everything seemed fine and friendly, but when we went to our room, we noticed that there were some cleaning issues - a ring around the toilet bowl, a couple of hairs on the sheets, a mattress with stains and grime (we found this as we were checking for bedbuds, of which there were none), floors that made our socks dirty, and a thick layer of dust on the AC unit. All of these wouldn't have actually been a big deal except that there were CLIPPED FINGERNAILS ON THE BEDSIDE TABLE. Gross, but maybe a simple mistake by the cleaning staff. We were heading out for lunch, so I stopped by the lobby to discreetly mention that there were a couple of cleaning issues, direct them to the bedside table and the sheets (which we had pulled up to indicate they should be changed), and step out without too much of a fuss. When we got back to the room from lunch, we noticed that nothing had been cleaned in the room. I popped down to the lobby, where the check-in person told me that the room reservation was now "defunct" and that they'd be happy to provide me a refund. I thought maybe they also thought the room wasn't clean and were switching us, but it wasn't really an option to switch rooms (they were full) or switch hotels (everything was sold out in town), so I was a bit shocked and asked for more info. He said "let me get the manager" - I said great. The interaction with the manager was shocking and infuriating. He said that multiple members of his staff had gone to the room, reviewed it, and found no issues, so he concluded (I'm paraphrasing here) that we were lying and we were trying to get something out of the hotel, like a free night or discount. Except we weren't, we hadn't brought this up at all, we just wanted a clean room. He also said that, since we had left luggage in the room, his staff was unable to enter the room...so how did you check it? We asked him to come take a look at the fingernails (no point trying to be discreet now), he said no, "I trust my staff". He basically tried to use our compliant against us as reasoning to kick us out of the property, when there was literally no other hotel rooms in town. He said "how do I know it wasn't you that left the fingernails on the bedside table?" - dude, you have the security cameras that show I came back down to report this right after I checked in. It was infuriating and embarrassing because we were put in the position to practically beg him to let us stay in an unclean room. He finally agreed to send someone up to wipe down the bedside table, and we ended up going to the store to get our own wipes so we could clean up ourselves. The sheets were never changed so we had to do a spot clean ourselves. My wife was so rattled by the attitude of the manager she ended up in tears. The rest of our stay was fairly uneventful - it's a lower end motel but generally has what you need. But I couldn't possibly recommend anyone stay here with what happened to us, it was just bonkers and could have been handled sooo differently. Hopefully the manager's manager reads this and could train staff differently on interactions like this - sure, "trust your staff", but also trust that staff could make a mistake and that guests should not be tossed out for making a complaint.

clean room, comfy bed, could stand to have better pillows but it's great for the low price paid and convenient location to everything. It was quiet which is good for a motel that is cheaper. I expected an element that pleasantly surprised me was not there. Thanks Motel 6 for a quiet clean room. Maybe get linger shower curtains as my shower got the entire bathroom floor wet. I say Really great stay, especially for the price.

The upgrades to this hotel have made an amazing difference! In no specific order: the security cameras, the flooring, the sanitizing laundry system, the electronic door locks, and the outdoor security lighting. The employees are amazing. The coffee is back. The room rates are great. This is a decades old wonderful hotel that is an amazing asset to both their corporation and employees and their guests. It is also an asset to our community. THANK YOU for keeping the lights on! You are the greatest! (Former Licensed Security Officer and a Former Hotel Night Auditor)

Let me start by saying I paid twice the price for half the service in other hotels in town. The rooms were clean and looked like they had been recently updated. TVs look brand new and worked great and were easy to use. Wi-Fi was great and easy to connect to. 24-hour laundry room with very affordable machines. Couldn't believe how hot the water was in the shower and how it never ever got cold no matter what time you take a shower and we're always guaranteed hot water and I mean hot hot water. The best part of my stay was how The staff from the housekeepers to the front desk supervisors including the manager made sure my every need was important and handled with urgency.

I was able to add a night while my dog was at the vet after being hit by a car. Unfortunately he passed, but the staff were amazing and helped me feel welcome in the morning and asked about my dog. It was kindness I did not expect thank you to Jen.

I honestly wavered between 1 and 2 stars on the rooms because I don't expect much from a motel 6, and the room was clean and in good repair. However, I went with 1 star because they did remodel and update the room but didn't bother with the most important element: sound proofing. We could hear everything outside, and everything the adjacent rooms were doing. On top of that, the elderly gentleman manning the front desk gave the man in front of me a hard time when I was checking in. When it was my turn, he misheard my name and couldn't find my reservation, and then when I finally showed him the reservation email, he decided that my name was misspelled in the reservation, and my email, and on my license... Was not a pleasant man to deal with. When I came back to turn in my key he didn't even care that I had only been in the room 2 hours. Then again, maybe he didn't even recognize me. I made no effort to get a refund or exchange rooms as dealing with him was already uncomfortable. I get the sense that this motel 6 would have been tolerable if it was mostly empty on quiet road in the middle of the woods. It is super busy and right next to the freeway though. Next time they update, they should focus on the important items like soundproofing and quiet effective air conditioning.

I recently had a 2 month stay at this place and first of all just the outside environment is serene and calming. The staff are all wonderful, accommodating and competent. The cleaning staff are top notch and I’ve not had a single reason to complain during that entire stay. I will say specifically that there is an outstanding gentleman that works the front desk during daytime hours named Zechariah, and he’s an outstanding and exemplary customer service representative for motel 6. Always kind, always attentive, always respectful, and always giving you the feeling that he truly cares about your stay and experience as a whole. All that being said, I would recommend this hotel to anyone who wants a peaceful retreat from the world or if you’re just passing through. Who needs the Hilton!?

David was really knowledgeable about policies in a kind way. I don't see why he's getting these type of reviews. The room is very clean. He explained how to get new towels, bedsheets, etc. This guy is super professional and even worked with me when the site allowed me to book more nights than what company generally allows. And get this, he was NICE about explaining why. Kudos to David. Seriously. Edit: The staff is great about kicking people out when they fail/refuse to check out on time. Don't blame the staff for your short comings. Kudos to the staff for being so stern when needed! Edit: Billy at the front desk is so nice! I mentioned how great it is to see the staff be stern regarding the difficulties they face with customers. They do a great job here!

I read a number of these reviews and am seriously questioning their validity. I come through town often and this is the place I choose to stay. I can always count on it to be clean and quiet, and the staff here is friendly and exceedingly accommodating. And the location can't be beat with three grocery stores and over two dozen restaurants (both sit-down and fast food with offers to suit any craving) within one mile. I've never not had a pleasant and relaxing stay. Thanks Motel 6 Tumwater! Keep up the good work!

I wish I could give the staff here 10/10 stars very helpful and friendly. The desk attendants were super helpful when we had issues with a room key and resolved it quickly without any extra hassle. The housekeeping staff goes above and beyond to maintain the facility everyday. Jen is a welcoming staff member in the mornings to chat with when grabbing my morning coffee. Would stay here again!

I am blessed to have the wonderful experience I had with this Motel6... Jen the morning manager is AWESOME she is a real people person and she made me feel very welcome! Plus they take the comfort of EVERY guest very seriously and when someone that wasn't even staying there was working on her car at 1:30 am they got her right out cause that was not OK!! If I ever have to stay again I will pick this motel!

Like all Motel 6 the Room was excellent, it was very very clean and even though it is next to the 5 Freeway very quiet. (Our Room faced the 5 Freeway) The Pool was sparkling. And as always the Staff when above and beyond there duty’s. Over the years we stayed in many different Motel 6 , and we appreciated their consistency in cleanliness and comfort. And of course you can always count on Motel 6 to fit every budget. We will stay no we’re else. Tina G. 🌸🌺🌸

The room was nice and clean, the only issue is that my room didn't get warm. I've had it set to 85 all day in hopes of it getting warm but it never did. Everything else was just fine, the staff were very helpful and accommodating and I definitely plan on returning here very soon. Thank you all for making my first visit to Washington a relaxing one!

Rooms are clean and good spot for a nice rest and bring my pup! Mostly I appreciate the staff and Jen should be a manager! She always delivers exceptional service with a smile. She really stands out and we appreciate her customer service and is always on top of things!

Super cool, I showed up real late and Sean got me a room at a good rate. In the morning Jen made me some good coffee! Good basic motel for the night, not fancy but has everything you really need. Thanks

The staff is great. It is mostly quiet. The price is on the lower end of the price spectrum and the rooms are pretty cool. My children and I feel safe here. The only thing that I have to complain about was housekeeping. Two sets of towels come standard in a room for 4. I stayed there for 5 days and never once had housekeeping come by. I had to walk down to the office in order to get more toilet paper and towels more on four different occasions. Daily, I had to walk my garbage to the dumpster. Other than those inconveniences, it is a pretty lovely place to stay.

Despite the poor quality of some of the rooms & the crazy people that stay here, what makes this motel worth while is the staff. Every time I had an issue they were there to help out, with a smile. This was my home for several months while I was looking for a place of my own & their customer service is top notch & makes this one of the great motels in the area. I appreciate all the staff here for being so kind & considerate of my situation.

Motels, especially 6, get a bad wrap because of alleged shady events that may happen there. However, when I got stranded a ways from home and had to stay like a night and a half, the staff (especially the general manager who checked me and my Canadian friend in) were super accommodating. Nothing bad happened the whole stay, and service was exceptional. It's a motel so it's never gonna be a 5 star continental breakfast or anything, but if you need a quick place to stay in Olympia this is a VERY good option.

Walls are so very thin, man in next room knocks on my at 2am asking to use a microwave to heat the food he is trying to hand me because his room doesn't have one. Once my sleepy cloud cleared, I realized what he was asking and told him "Im sorry, I don't have one either. Good Luck" Hope he got his food warmed!

The room was clean. The ac unit worked despite the fact that some inconsiderate person had destroyed the buttons. Office staff was friendly and helpful. The pool was cold but refreshing on a hot day. There were clean towels to use at the pool, so we didn't need to use our room towels. Would stay here again as it was easy to find. Lots of restaurants within walking distance as well. Had fantastic pizza from brewery city pizza just down the road!

It has been a very nice comforting stay. Nice and quiet.The staff are very friendly and always there to help assist you in having a comfortable stay. I actually lost my iPhone and tablet by leaving them on the outside part of the AC outside of my room due to someone’s puppy entered my room when I put down my thighs to open my room and by the time I got the dog out I closed the door and went to sleep. Woke up five hours later and went to the front office to see if they could pull the camera footage which they respectfully obliged and got me my item back (the tablet) that some guy had picked up. Thank you motel 6! And a special Thanks to the room service girl with the blond hair, she was the first one to recover my iPhone and turn that in before I recovered my tablet!

I travel for work, and needed a place to rest for a couple weeks with my family. Our room was clean, neat and inviting. The staff was professional, and efficient. I enjoyed the workers positive attitudes, and smiles. Will definitely come back for some R&R in the future!

Called weeks ago and was guaranteed 2 rooms with a 2 beds in each room with fridge & microwave with a door in the middle on the first floor. Got here and that was not at all what I got. 1 bed per room .one room has the microwave and fridge.Not at all customer friendly .No apologies nothing.I spent running back and forth between 3 rooms to help my dad out who has health issue so mom didn't have to.Not at all enough space for 3 people in each room.So glade I work for a hotel who actually gives 2 fs about customer service. Thank God it's only 2 night stay .Never ever will I be coming back.Nor will I recommend to any one

Clean rooms, good location right off the interstate. Good value, friendly front desk staff. Jessica M. from the housekeeping staff took great care of our room.

The morning girl Jen is an absolute angel. So sweet and friendly, she was the highlight of my entire stay. She was so accommodating to everything I requested. I truly enjoyed chatting with her in the mornings when I got my coffee. The rooms are decent — it’s a motel 6. The location is great, lots of stores/restaurants within minutes. Would 100% recommend this place for the price!

Maybe other rooms might be better but mine had no refrigerator, no microwave, no TV, no tissue papers, had two flat pillows, a thin blanket, one small soap bar, one roll of toilet paper, and just a lot of lack of. Yet, the room costed nearly $100 around here.. but of courses, it's Motel 6. So, I shouldn't expect anything more than that.. They say, "You get what you pay for".

Carpet at the front smelt like cat urine, staff were nice but couldn't do anything about it. Floors were also quite dirty, lots of flies in the room. The other issues were acceptable as this was the cheapest motel in Olympia, like the bed springs being broken on one side. Would spend extra and stay somewhere a bit nicer next time.

I'm a freelance writer and 'starving artist', so affordability and a good, steady wifi signal are important to me when I travel. I also feel that one should not have to sacrifice certain amenities due to limited finances. This Motel did not disappoint. My cats come with me when I travel as one is special needs. Not only does this Motel 6 allow pets, but they are welcoming and accommodating to my felines. This Motel had everything I needed at a great price, and even exceeded my expectations. I will definitely be staying here again. Thank you for your wonderful service!

My partner and I have had to stay here for months due to the lack of affordable housing. With the exception of having to leave every 28 days, it's been a great stay. The rooms are always clean, smell fine, and everything works. I have to say that the customer service is exceptional. Night management are courteous, and will go far and wide to make sure you are taken care of. A few favorites for sure 🙌🏽🌻. I will recommend this motel to anyone needing to save money, yet still have a nice clean stay.

My room was simple but spotless- I really appreciate that part because it appears that the hospitality industry still suffers from extreme employee drought even though it's been a couple years since the Great Resignation. It seems hotel rooms across the country just keep getting dirtier and dirtier. Looks like this Motel is making improvements, too. The staff personnel were friendly and welcoming, and because I had checked in so late due to rental car issues, the Manager was considerate and understanding, kindly extending me a late check out to enable a good night's rest. In all I was very content with my stay.

Place is a bargain for $63.95 no frills but (clean) and (pet friendly). Polite and well-spoken front desk staff. No attitudes and they let you know they appreciate your business. Free shampoo packets if you ask for them.

I have stayed here multiple times in various rooms, so I've seen enough to be able to form an informed decision. The staff is phenomenal, always smiling instead of having that "Please save me from my life" look you see at other motels. The rooms have been exceptionally clean. Floors could use work since your feet turn black if you go barefoot. There is always enough parking, and they do have CCTV, so they do have an eye on whats going on around the property. Prices are always fair. The only real issue is that I have been told that their laundry facility for customers is kinda hit or miss, but there is a laundromat down the street. Yeah, they have a couple of small issues, but what motel doesn't? It's part of the quirky charm that keeps us coming back. I give them a 10/10, and I will be back.

Did not even get to stay as the deal was much less then the cost when I hit the desk. I was eight Dollars short for being able to stay. I had got the original cost online and held a room , however when I arrived I was shocked as it was much more. Seems I had booked it for a month ahead and the cost is less. Problem was it was still not that month. Damn the luck. Fact is the rooms are not six dollars anymore. Once upon a time motel 6 was because it was $6.00 per night. Motel 8 due the same....

Friendly and welcoming customer service. The gentleman at the counter was very helpful. I made it to the motel late at night extremely exhausted from flying. I had a rental and forgot to get the license plate number off the car for check-in. He kindly went and got it for me. That meant a lot. I had had a very long day already and plus it was extremely cold outside and he saved me the trouble. In addition, it was a clean environment. I had a very peaceful and pleasant stay. Will definitely revisit again when I come back to Washington. Thank you for the warm welcome!!!

My fiance and I traveled to Washington from Oregon to see my father who's health is on the decline due to cancer. On our way back from visiting him in Port Angeles we stopped in Olympia to see my youngest sister.. she needed my help so we extended our stay. We had very little money and despite having our vehicle set up for camping in, we also had our 2 dogs and kitten with us. We were able to use the Hopper app which got us a room here for free for one night. The staff was amazing and the room was really clean. Our pets were welcome as well and they loved it, especially our kitten Ghost. Despite being a cat he is very laid back and loves to travel with us. This was his first time staying in a hotel with us and he made the most of it. We enjoyed staying here so much we booked a room for another night. Again the staff was really nice and accommodating. Also this hotel made us feel extremely safe both nights we were there. The first night we decided to stay we were parked in the parking lot while I was getting the Hopper app downloaded and meeting the requirements for their discounts and coupon codes... while sitting in our car we were approached by their night security person. He was very polite and asked us if we needed any help and why we were parked there for so long since we didn't have a parking pass for the hotel. I explained what I was doing and that I was booking us a room and would be in shortly to check in. They had a parking pass already written up for us when I came inside to check in which I thought was really nice. When we are in the area we will for sure be staying here again. Thank you for giving us an amazing stay with our pets during a very stressful time for us.🙂😁🐈‍⬛🐶🐕

Rooms were nice and clean. Budget friendly and easy to book, Zechariah at the front desk was amazing to work with. Customer service was so good, 5 stars thanks to Zechariah.

Had a fantastic time staying here. Room was clean, quiet, had WiFi that actually worked! Kudos to the team at reception. Special shout out to Jen with her bubbly personality and infectious laughter!

I paid close to $500 for three nights, which is a bit steep. The room was decent enough (not for the price) but Sean at the front desk was very friendly and knowledgeable. I watched him help 3 others that came before me and he was consistent and kind to everyone, myself included. I hope I don’t have to stay here again, or if I do that I get a better deal. 🤷‍♀️

I grew up with Motel 6 as the smart travelers choice for clean and comfortable lodging and the Motel 6 in Tumwater, Washington meets my longstanding expectations for cleanliness and comfort. But it exceeded in the areas of customer service and how committed the staff is to ensuring you have a pleasant stay- even as far as going above and beyond. The parking lot and pool area were clean- we noticed staff removing debris and trash along the pathways and parking lot multiple times each day during our stay. And the pool was crisp and clear. I was actually impressed with the staffs diligent determination in keeping the property well-kept. Our room was clean, comfortable and surprisingly quiet despite it being a weekend and close to the freeway!

Don’t judge a book by its cover… The construction that has the entranceway and side road torn apart is easy to confuse for unorganized and chaotic- but this place is anything but that! There is genuine customer service running rampant in the lobby, especially with both day time front desk staff ..and with the housekeeping staff. Inside rooms are renovated, give it a chance! You will not regret it.

This property is a complete joke! Not one person on staff has a shred of professionalism or idea of what "Great Customer Service" actually is! I had previously stayed at property with my feline, for which was documented with front desk staff, and stayed for 9 days. Upon my return on my next visit, was told that my name has been banned from the property and unable to rent there any longer. When I asked for an explanation, I was told that I left the room smelling of a cat. Furthermore, that they could smell urine. I've stayed at multiple Motel 6 properties in the puget sound region throughout the last 2 years,am overly OCD about how I leave a room upon my departure, always clean after my pets litter box DAILY! he has never nor would start to "spray" on any linens since he's been fixed. The explanation I was provided was utter and complete BS!!! If you dont wish to accommodate the public's pets while traveling, then make it CLEARLY POSTED AND VISABLE as such! Dont make your guest believe you're property accepts pets then to turn around at your descrection and state that as a reason for banning a guest from further staying at the property! Rude Staff, frankly incompetent and immature overall, is there anyone with Hospitality experience managing this place! Will never go back, will be continuing my digital awareness across all and any platforms as to the extent these people wish to conduct business in Hope's the same doesnt happen to them!! Corporate Franchise Executive Team will be contacted as well.

The 2 people we dealt with at the front desk were friendly and helpful. The location was convenient and close to town. The price was better than advertized when I booked through Expedia. The room however was not cleaned carefully, the showers either provide scolding hot or cold water consistently, and the mattress was what felt like an old spring, very squishy. In addition the property was littered heavily and a huge stack of mattresses and tires behind the dumpster area which made it feel trashy. If you need a cheap place to stay, it will do the job. If you are looking for a nice shower and comfy bed, I would continue looking.

The receptionist downstairs Jenn is such a wonderful addition to this establishment. She is incredibly helpful and her decent is upbeat which makes the stay here delightful. Room was clean and coffee is hot! I appreciate the atmosphere when she's here

Rooms are clean, good price and good location. The staff is what makes this place. Customer service and accommodation is awesome. The General Manager , Mike really does a great job. The employees work so hard and are always glad to help!