I am a long-time customer and have always hated visiting my nearest location because it is so hot inside. I've noticed this the past few years, but this summer during the new record temps for this area, it is UNBEARABLE. I don't understand why corporate has done nothing to fix the broken A/C there? It's been literal YEARS. The poor employees are red, sweaty, and just look miserable. How this is considered an acceptable working condition is beyond me. I physically could not stay in the store long enough to make my purchase. I had to leave. I am not an employee, but I feel like OSHA or some workplace safety organization or even a news outlet should do something for these poor workers. Retail is a rough enough job without being subjected to sweltering heat for hours on end. Who do we need to talk to to get this fixed?

It was crazy hot inside and they had all these "emergency ACs"everywhere inside in the way of aisles and clearly they were not working. There were 2 cashiers and about 20 people in line. I left and purchased everything online. Don't know why I even bother going to stores ever. Waste of my time!

I always go here for my writing and sketching needs. This time, they didn't have my usual favorite pens in stock, and it was a quick trip in and out but, I still felt the gal behind the front counter deserved a mention. I never got close enough to read her name, but I've seen her before and she is a warm and welcoming face without fail. It's not every day you can go into a store without a suspicious eye just because you're wearing black and a baseball cap but that day was. So thanks Joann for employing her and others like her. I know it may seem like such a small thing, but it really meant the world to me and it's one of the reasons I'll continue coming back.

Most of their staff are friendly however they’re consistently backed up on the register due to obvious understaffing. The company itself doesn’t look after supporting the legitimate customer and should reevaluate its policies.

Except for fabrics, it mostly looks like it's going out of business. All the craft aisles had lots and lots of empty shelves, with most remaining merchandise on clearance. Two employees offered to help me find things, which was nice.

I love JoAnn, my favorite fabric dealer. I wish they had the right color of minky fabric but that's what I get for going right before Christmas.

Not the most helpful of service people I have met, but when ya need to go look for someone and they don't direct you but instead ignore you, I tend to just leave. Which I did last time I was there. Still a lot of supplies and good variety.

Love this place they have everything a crafter could need. Very helpful staff, and they allow you to use multiple coupons and will even help you find and use them.

i don’t know if it’s just olympia and the white people that work in it but i don’t like being judged or treated differently over idek why maybe my skin maybe im not dressed right ?

The yarn specialist Anna was very helpful,and knowledgeable. Learned a few things I didn't know. A very pleasant shopping experience.

Absolutely just love going to this Place which I do far more often than I probably should but how can I resist my main focus when going to Joann's is their huge selection of yarn and knitting and crochet items and books but I do various other Hobbies as well and Joann's has it all there literally is nothing you can't find there if you have a hobby related item that you need or something that's not usually found in other places go to Jo-Ann's I guarantee they're going to have it if they don't they are going to get it for you and if they can't they're going to tell you where you can get it this particular Joann's has great Staffing and employees very helpful very nice always polite they don't follow you around the store as if you're the biggest Thief they've ever laid eyes on like Michael's employees do. I can't stand that!!! So, 5 Stars, i've never had a bad experience here plus their yarn selection is to die for! They always have a sale going on or coupons that you can get for signing up for the mailing list or being a member which of course I am..

Shelves mostly empty, items replaced with tags that say "scan to order online" - if I wanted to order online, I would order online and not drive halfway across town just to go to the store. It's also a bit disturbing to walk through the store and have a loudspeaker randomly go off in my ear telling me there's employee nearby to help.

Last week I was in the Olympia, WA store and picked up a bunch of yarn. Some of what I purchased was 4 skeins of Red heart super saver stripes, polo color. The next day I found a pattern I wanted to use but I needed 6 more skeins. I ordered them curbside pickup. All was good.....I thought. I work my way through they first 4 original skeins and start to use one of the skeins I ordered. The colors are similar but the shades are way off. The first ones I bought were bright vibrant colors. The ones I later picked up were more dull and not vibrant at all. The labels were even slightly different. The original ones had the word "stripes" in red lettering under the words super saver. The additional ones I ordered did not have the word "stripes" on it. Well, shoot, I thought. They gave me the wrong yarn. I decided to keep them instead of return them because I had gotten them on sale and I'm sure I could find a good use for them at some point. So, I ordered 6 more for pickup thinking they had just gotten it wrong in the first order. When i pickup the second order I get 3 of the original colors and 3 of the"wrong" colored. Upon further inspection, yes, the labels look different but maybe it's a different eye lot. So, I go inside and search for the yarn myself. I find one of them in the vibrant color. So, I go to customer service and explain the situation. The gal goes and looks for more. She comes back with 3 of the dull colored yarns and explains they are the same product. Maybe the brighter color is being discontinued. Disappointed, I figure I'll look at another store for the right ones but I'll purchase the one that I had found that was correct. I asked her to honor the 20% off that I had received when I placed my order online. She said if I wanted to return the 3 dull colored ones she would give me the 20% off. I explained that I had 6 more at home that I had kept and with the additional 3 I had enough to complete a blanket pattern so I thought I would keep them (as I had figured out in this situation the dye lots can vary greatly. ) She absolutely refused. I asked for the manager. She said she was the manager lol. I ended up paying without the discount (we're talking 70 cents) and left with a bad taste in my mouth. I am definitely not trying to be a Karen. After all, it's just 70 cents. But it's the principal of the matter and unwillingness to help compromise the situation. On my way to Joanne's I pass a Hobby Lobby, Michael's, and at least two locally owned yarn stores. I have not yet looked into the locally owned stores but I feel the customer service at Hobby Lobby and Michael's has been much more accommodating. I frequent these stores regularly as I do many other crafts such as epoxy tumblers, paper crafts, custom t-shirts, glass etching and more. I just recently decided to pick up crocheting too.

JoAnn's is a good source for yarn and sewing patterns, but only three steps up from Hobby Lobby for fabric selection. JoAnn's has the wider selection of types of fabric, but I still find myself turning to online resources for stretch and polished cottons as well as bottom weight cloth. The selection of denim and quilting fabric is usually excellent, but selections for dressmaking are limited. Utility and decor fabrics are available. Look for scuba fabric in decor. Price reductions and coupons are frequent, but you don't need the JoAnn's mailer: download the app. Staff turnover is frequent; reasons for that could be local or regional policies.

The lines to pay are ridiculous. They had 2 cashiers working with 30 people waiting in line. We waited a half hour to pay. Nothing wrong with service. The problem is joanns not keeping enough staff on hand.

I placed an online order and went to go pick it up and they hadn’t even started picking it. I went ahead and picked some of what I could find out so to help them. A worker put what I had in a basket under her cash register and when I went to pick up my order the next day they were still working on it, which I will say that the young man who picked the order did a GREAT job! However, lack of communication and not enough employees was to blame I believe. It ended up that I had to go to two different stores just to fulfill my order that I had to have out by this morning at 8am. Thankfully I was able to get it done but was really upset about the ordeal. Kudos and many thanks given to the worker who made it “right”. I can’t remember his name but he was there Monday 11-6-2023 @ 10:00am. So THANK YOU again to you!👏🏽👍🏽😊

They really need more staff and someone doing inventory more frequently. Came in today and had to use the restroom but spent 15 minutes trying to find an employee in order to get the door code. Eventually decided I would just grab what I came for and use the restroom somewhere else but everything I came for was out of stock or I had no idea where to look for it. Also, the Bernat yarn being in three different locations makes it really annoying to try to find which colors you are looking for.

There’s only a couple isles devoted to fine art supplies which is what I shop for here. I’d love to be able to access better quality soft pastels in the store for instance. The line is always very long because they keep the store under staffed. Was that way long before Covid.

Clerks great but over the last year their stock has gone downhill. When they are stocked up it's great with good prices but it's hard to judge when the stock will be there.

Nice big store. They were in process of switching out product so there were some empty shelves but I found what I wanted and was satisfied with the overall experience.

This isn't going to be a fair review, because I was last in the store just days before the holiday. The selection was pretty well picked over by that point, and there wasn't much to choose from. However I'm sure that during normal business seasons, that their shelves are well stocked with plenty of great items. I was however able to pick up a couple of much-needed stocking stuffers there so that made me happy. I suppose I could give the close proximity between where I live and where the store is located a review in which case it would receive a five-star review.

Great hobby shop! They've got most everything you'd need, plus a bunch... Helpful staff, tho usually a line checking out. Handy store!

Good fabric prices and excellent ( huge) selection Store is clean and well set up Went to Hobby Lobby and had a very rude girl at cutting table so I left. Should have came here first! Will from now on

The store front was gorgeous on the outside but the inside of the store needs serious TLC. Fabrics were piled up everywhere, shelves were not stalked with merchandise the store lacked alot of organization.

This store gets busy! BUT that's to be expected with any seasonally affected business; give them your respect and patience and you will be rewarded with expert care. For instance, today I called during peak time knowing it was likely crazy busy. Jackie was on the other end and walked across the store to confirm that they had the $10 item I was checking to see was in stock. They only had a couple so she put one on hold for me. Thanks Jackie!

I was able to find Raider material for my significant other, so I can ship it off to a custom Native clothing designer to make my man a button up Ribbon shirt out of it.

The store itself is adequate but the employees aware a different story. I was there right up until just before closing and felt like I was being hearded out. The employees are rude. Condescending and not helpful when asked for assistance. There was a younger employee at the register and one at the door to lock it that were very nice but the older employees inside the store were horrible!!!

This is a typical Joanne Fabrics but on the larger side. Waits for fabric cutting aren't too long nor are the lines at the check out. Some good sales. It is best to wait until items are on sale as they are otherwise expensive.

The employees were helpful and happy. I always leave feeling good. Great store, great merchandise and really awesome prices. I kinda love shopping here.

Great fabric and crafts store. They always have seasonal items available, a huge selection of yarn and fabrics, cake decorating and many more. They have a big selection of kids toys/ crafts. My daughter loves this place.

Excellent selection. Clean store. Well stocked. Kind employees. Plan extra time. We spent 40+ minutes waiting for our number to be called at the cutting counter. The employee helping me at the cutting counter was irritated when he stated that they become short handed when someone had to take a lunch because there were only 4 employees working the floor that day. We were there at 1030am on a Tuesday. All customers waiting in line were kind and patient as well.