I came in gift shopping for my uncle. I knew nothing of what I was gonna get but Christopher helped me out so much by not giving me a sales pitch but explaining what he would use if he was in my uncles shoes and didn't try to push a sale. I will definitely be coming back when I need supplies!

Absolutely awesome customer service! Don’t listen to reviews that say staff is rude or unhelpful! They must have been having a bad day or just go through life angry. I was helped by three great employees in the shoe section, but Ethan especially was super friendly, helpful, and knowledgeable. Not only did he help me with several different shoes, he was also helping another person at the same time, and he was similarly impressed by him. We both left very happy. I wish they got commission, but they don’t. Unfortunately, they didn’t have the one color I wanted in my size, so I wasn’t able to buy them today, but they had a huge selection of awesome shoes in many colors and sizes. I can’t say enough about this place. That guy deserves a raise.

What a phenomenal experience! It is apparent that employees love working here. Ethan taught me so much about shoes, it was extremely helpful. Highly recommended the REI membership. This shopping is not fast food, it's fine dining. Be patient and take your time. It's worth it.

Been a member for decades. Honestly I don't shop here a lot but when I do I usually buy Big ticket items because of their return policy. I mean come on you could have issues with an item you purchase for up to a year in return it. Honestly I've only had to use that option a couple times over the years. But it's nice to have just like Costco. Downside is always been price. It's never been the cheapest place to shop. But I love shopping there every quarter when we get the 20% off coupons which start tomorrow...yippee! You can pretty much guarantee we will buy things four times a year just for that coupon. Overall, love REI. Feels like such a Pacific Northwest store.. especially Olympia.

Got awesome gear during our visit and had helpful employees, but got asked like 5 times if we are members. Got a bit annoyed lol. Made a joke about it at the checkout and the cashier replied sharply “we are just communicating”

Quality stuff but largely overpriced. Fans of the shop love it fiercely but it is really expensive.

Store is every thing you need to go hiking backpacking rock climbing. Staff is very helpful and know there stuff. I'm a newbie to all of theses things

REI sends me constant email and paper mailers and paper catalogs trying to entice me to buy stuff I Don’t need . Now in the store to appear conscientious they are BAG LESS. Don’t send me catalogs but please but sell us a paper bag to carry your expensive merchandise home. I am going to avoid this store in protest of the bagless policy. . Aug 21,23 I found another 24 page REI catalog I don’t want in my mail.

Frustrating experience this weekend at the store. Went in to purchase a discover pass and was told that they are out and having had them for months. They weren’t able to say why or when they’d get them in again or tell me where else in the area might be carrying it. I was needing my pass for a hike this weekend. I did do a Google search to see where else I could purchase it but I’d expect all staff members at REI to know that info considering they are suppose to be one of the top outdoor retail suppliers in the area. Also had the same experience at the Tacoma REI.

Malcolm is knowledgeable and honest. I bought a Jet boil set up and misplaced my receipt, he went beyond going the extra mile finding my purchase information and exchanging it. I was extremely happy with his service and skills.. thank you Malcolm... seriously if you need anything ask for him a get the membership... trust me.. if I would of at original purchase, I wouldn't of had to put him through it...

I was having awful foot pain in a pair of snowboard boots I purchased from REI years ago and could never figure out why. Kat helped me by asking a lot of questions about the areas I was experiencing pain, then she passed along my issue to Phoenix while my boots were getting molded so he was aware as well. He helped me adjust my binding as well and checked my stance to see if there were any other adjustments we could make to help. This Saturday for the first time ever while snowboarding I never pain in my feet. I'm super bummed when we bought the boots here in 2016 2017 we were never told that our type of boots have a liner that has to be molded but because kat and Phoenix did such a great job of helping me figure everything out I am very pleased and happy with the service and product 😀

friendly staff, clean restrooms and organized. this location is larger then the tacoma store, so they had more water equipment. no complaints.

REI at the Capital Mall in Olympia, WA, is an outdoor enthusiast's dream! This store offers an impressive selection of gear and apparel for all your adventures, from camping to hiking and everything in between. The knowledgeable and passionate staff are always eager to provide expert advice and recommendations, ensuring you find the perfect items for your needs. The store is well-organized and spacious, making it easy to navigate and find exactly what you're looking for. In addition to their top-notch products, REI offers informative workshops and events that cater to various interests and skill levels, helping you make the most of your outdoor pursuits. One of the standout features of this location is their commitment to sustainability and eco-friendly practices. From their product selection to their in-store initiatives, it's evident that REI is dedicated to making a positive impact on the environment. Whether you're a seasoned outdoor adventurer or a newbie looking to explore the great outdoors, REI at the Capital Mall in Olympia is the ideal destination for all your gear and knowledge needs. I highly recommend this store for its exceptional service, quality products, and educational offerings. A well-deserved 5-star experience!

Tom was very kind to stop and help "install" streamers on my son's Strider. We were visiting from out of town and didn't have the tools to fit them in his handlebars. I appreciate the kindness of Tom and the other employees to make my son's day. It's the little moments.

Great REI store with lots of store space. While it can be more expensive then I would like their goods are worth it

Firstly, let me say that I HATE shopping. Let’s just make that clear. But shopping at REI is so painless I damn near enjoy it! From knowledgeable folks keen to help with fitting backpacks to patient shoe department staff who encourage me try on ten different pairs of shoes to find the best fit to the cheery people manning the registers I’ve never had a bad experience at an REI no matter which outlet I’ve gone to all over the US. The Olympia branch is no exception to their standards of excellent and friendly service. Well done yet again, REI!

Honestly, for as wonderful as a store is that is in the business of selling products related to the outdoors, and actively promoting folks to partake in physical activity, the staff can tone it down on promoting their membership as far as I'm concerned. I understand why they do it, it just gets old after being informed about it 4 separate times by the same staff member in one visit. Overkill? I think so. And unfortunately to the point where shopping at REI is becoming less of an attraction. To whom it may concern; The 2nd class treatment by the blue/purple haired cashier lady shortly after announcing my lack of membership was unappreciated, and left me feeling even stronger about thinking twice before going in for that new pair of wool socks.

The staff here at the store is so nice!!! Every person I talked to was kind and helpful despite it being their big black Friday sale and being super busy. I walked in, and Allison was the first to help me. She made my shopping experience so much better by telling me the deals they were having and how I could become a member. Kat helped me find the perfect alpining backpack well within my price range. I didn't get her name, but the nice shoe lady helped me find two amazing pairs of shoes. Finally, the gentleman helping me check my stuff out was so nice and helped me get even more discounts by making sure I bought the right amount of trail snacks. 100/10 recommend, I feel really happy with everything I bought, and I'm excited I get to be a member! :)

I went there to buy a national park pass and Washington state pass. I had to ask for help with understanding which would be the best option for what i was getting. Also I needed help with the membership pass. Kat was amazing at helping me. I was really impressed. I told her my travel plans and she took out a map and explained some hikes in the area. It made me feel really comfortable with my trip. It’s nice, like a true hometown hiking tour. Full of knowledge and enthusiasm. I will definitely be back and continue to shop at REI as I really felt very welcomed. Thank you Kat.

Super helpful and friendly staff! Came here to get my ski bindings put on and get the skiis for my Sno-go sharpened.

Apparently when Black people go to this store employees follow them around the store watching them more than they do other customers. I guess the practice of suspecting people of color hasn’t stopped at REI.

On the morning of Friday , June 24 2022 I purchased an $800 Cannondale bike online via the REI website to be assembled for pickup at the Olympia, WA location. A week later I received an email message informing me that my order had been delayed for some unspecified reason but was now finally being shipped to Olympia from the REI Sumner Distribution Center. Almost two weeks following my initial order I received another email message announcing the arrival of my bike at the Olympia REI store where assembly would begin and I could expect to it to be ready for pick up in the near future. The day finally arrived and I picked the bike up late in the evening on July 5th. Ready for my first ride on my new bike the following day, I didn't even get out of my driveway before the chain came off the cassette. I put the chain back on but it refused to stay put as the entire assembly was too far out of adjustment. I was forced to travel to the store (a forty-mile round trip) and have it put into the shop for reassembly/adjustment. The following day I barely made it down the road before the left pedal started to unscrew itself from the crank arm - it was clearly cross-threaded - and once again I had to make another 40-mile round trip to the store to get the bike repaired. That was it. I'd had more than enough of REI's incompetency. I wasn't going back there unless it was to return the bike and have my money refunded. My next course of action was to take the bike to a qualified bike technician for a complete safety inspection. Numerous items needed to be addressed including loose or overtightened nuts/bolts and screws (some of which where a full turn from being tight) and a supposedly brand new but severely frayed brake cable that had to be replaced. REI - shame on you.

I went there Monday September 12 2022 around 3/4pm. The employees downstairs were polite. My family of 3 were there to try on running shoes and determine which brand we would like to purchase. The 1 male worker in the shoe department was helping another gentleman. He did not acknowledge us, but we waited patiently for him to help us next. A woman walked up after us, looking at the same shoe we were interested in. The male worker approached her asking her if she needed help. Even after she said she was just looking, he completely ignored us the entire time. We hung around for a bit, but it got awkward so we just put the shoes down and left! I don’t know what kind of vibes REI has been putting out but this was very unprofessional and embarrassing for their store, we will not be returning.

Got fitted for a backpack here for the first time though I’ve been backpacking before and my new pack fits so well! 100% recommend a lovely gentleman named Christopher who helped me pick one out! Super friendly and knowledgeable!

Great store with a huge selection of gear and an amazingly helpful staff! Daniel helped me get sorted with a new day hiking pack which is by far the best I've owned along with getting squared away with some camping gear ahead of my Mount Rainier trip. Chase was great as well and got me sorted with some awesome new hiking boots that were perfect for the dry and rugged terrain of the area. Thanks all for being awesome and helping make my trip great.

This is actually a pretty big REI given the population nearby. Excellent staff, where everyone is always ready to go the extra mile to assist customers. Don't buy shoes anywhere else until you check both of the re-supply points here. There are some amazing deals!

I could spend hours here. Great selection year-round. Quite spendy, but I have yet to have an REI product fail on me out on the trail. Worth it.

Requires masks to shop here. Workers followed me and pregnant wife around the store with a box of masks saying "If you don't wear one people here may choose not to help you." Well, that's the end of my REI trips. Congrats you lost business to Cabela's and Walmart lol.

Buy most of my clothes here nowadays. Lots of great socks. Good selection of North Face. If they dont have something in store check their website. Usually shipes next day. They have a bigger store in Seattle also. Great selection of camping equipment.