Bright Now! Dental & Orthodontics image

Bright Now! Dental & Orthodontics

Dentist Cosmetic dentist Orthodontist Dental implants periodontist Pediatric dentist Dental hygienist Oral surgeon Endodontist Denture care center

😠 This was by far the worst experience I've ever had at a dentist office. After waiting 40 minutes past my appointment time, I was finally called back for x-rays. I have a small mouth and sensitive gag reflex. The x-ray tech seemed very new and inexperienced. She was having trouble getting me to bite... People often mention appointment, dentist, dental, cleaning, told, time, staff, experience, teeth, care,


Address

1530 Black Lake Blvd SW Suite A103, Olympia, WA 98502, United States

Website

www.brightnow.com

Contact

+1 360-338-7152

Rating on Google Maps

4.10 (366 reviews)

Open on Google Maps

Working Hours

  • Sunday: Closed
  • Monday: (Washington's Birthday), 8 am to 5 pm, Hours might differ
  • Tuesday: 8 am to 5 pm
  • Wednesday: 10 am to 7 pm
  • Thursday: 8 am to 5 pm
  • Friday: 8 am to 5 pm
  • Saturday: Closed

Featured Reviews


Frequently mentioned in reviews: appointment (23) dentist (20) dental (17) cleaning (17) told (16) time (15) staff (14) experience (13) teeth (13) care (12)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Ana S E. 8 months ago on Google • 3 reviews
    This was by far the worst experience I've ever had at a dentist office. After waiting 40 minutes past my appointment time, I was finally called back for x-rays. I have a small mouth and sensitive gag reflex. The x-ray tech seemed very new and inexperienced. She was having trouble getting me to bite down correctly, so she called over a superior, who forcefully man-handled the camera into my mouth. I told her that this wasn't working and I was worried I was going to vomit on the camera. She said, "That's fine, some patients do," and encouraged me to proceed. Although I thankfully managed not to vomit, by the end of the x-rays I was crying, and the inside of my mouth was bleeding, having received multiple cuts and abrasions from the camera. When the doctor finally saw me, I told him my mouth was bleeding, and he said something like "Oh yeah, that happens." When I first made the appointment, they told me they'd be doing a full work-up, so I expected that would mean having my teeth cleaned as well. Nope! They only have one dental hygienist right now, who's only in one day a week. I will obviously not be going back, and I strongly advise others to seek treatment elsewhere.
    6 people found this review helpful 👍

  • 1/5 Johanna W. 1 month ago on Google • 34 reviews New
    Today was my first and last visit to this business. I made an appointment several weeks ago for my son. During the call I specifically told them our dentist recommended braces and I wanted to get an evaluation and quote for braces. They gave me an appointment. I particularly took the day off to go to this appointment. I get there and they start doing x rays and then a cleaning. The dental assistant was not versed in customer services at all. She didn't introduce herself or explain what she was doing. She quietly mumbled orders at my son through her face mask and we had to ask her to repeat herself several times. She looked as if she's not even happy to be working there and I don't blame her. After we do all that, they sit us in the lobby. I was confused. The receptionist who also has no customer service skills is staring at me twirling her hair saying, "I dunno what happened but we just have you scheduled for a new patient establish care appointment". Not "I'm sorry", not "let me see if they can see you today" (I know the orthodontist was there because other people came out with their kids and quotes for braces while we were waiting). After trying to find dates that work along my work schedule and his school schedule (they only have orthodontists every other Monday. I said nevermind and left. waist of time! I can't wait to see what kind of ridiculous bill they send me because I'm ready for the b.s.
    1 person found this review helpful 👍

  • 1/5 w k. 11 months ago on Google
    This place was an interesting experience. Front desk staff when I came in was arguing with another patient. I thought, okay people get mad at drs offices. I was polite and respectful. Ive worked with enough customers to know it's a hard part of the job. Reception had the rudest, monotone, dismissive attitude to them, to another patient and then to me when attempting to check in. They didn't have my appt that I received a reminder text for, they didn't have all the info I filled out online (which was pages of information). When I inquired about both the receptionist said they didn't have my appt but would still see me then stared blankly at me. I asked why had I been called 4 separate times to verify my insurance, confirm my appt and info if they weren't actually recording it somewhere. Reception said she didn't know and that I needed to fill it out for a fifth time, then stared blankly at me again. I walked out and went with another provider. This is the walmart of dentistry (large corporation owns bright now) where staff acts bothered you came to them for services and you will get the lowest quality care possible. The bitter passive-aggressive-ness I experienced from the front desk alone was enough to send me elsewhere. I'm not settling for subpar care with staff that has horrible attitudes.
    3 people found this review helpful 👍

  • 1/5 Rockford 4. 1 month ago on Google • 28 reviews New
    This place was insistent on not being able to combine the initial visit with the cleaning which to me, screamed of insurance soaking. Not fraud just gaming the awful Delta Dental of WA. Once I learned they received a monthly cut of my premium I ditched them. My co workers hate them so I decided to go to Dr. Neilson in Lacey. 11 months the Bright Now office got a cut of my monthly premium and never lifted so much as a finger to get me in the office. Just an awful situation with them and Delta Dental. The worst dental HMO in my 62 years of experience. And these guys are right there at the bottom of the pile. I will never willingly go back to them.

  • 5/5 Alesha A. 1 month ago on Google • 25 reviews New
    The staff is very friendly and understanding. The dentist did an excellent job explaining everything and, made me feel comfortable and at ease.

  • 5/5 Susan M. 10 months ago on Google
    This was my first time ar Bright Dental. We had to switch due to insurance changes. Very clean place. Staff is very friendly. They did a ton of xrays, one I've never had! Did my exam and teeth cleaning. Dr. Amir is very nice. Jenna, the hygienist, was gentle. She listened to me and was patient with me due to my anxiety. Look, Ma, no cavities!
    2 people found this review helpful 👍

  • 1/5 Ian S. 1 year ago on Google
    Incompetent scammers that are very frustrating to deal with. I was a patient (or a customer, as they saw me) at Bright Now for just a few months and in that time I: -went in for 3 fillings; they did 2, "ran out of time" and made me come back a month later for the third -was told I needed my root canal redone despite no pain or issues with it -was made to drive an hour to their other location for a $150 10-minute "consultation" with an Endodontist -after I got this (presumably unnecessary) root canal over the course of 3 appointments, they wouldn't even seal it off and wanted me to come back a month later for a 4th. I gave up on them for their ridiculous practices after this and now the tooth is reinfected because they never sealed it off. Any other dentist would have just finished the job after the second part of the root canal. -they also recommended I get my wisdom teeth out (and get another "consultation") - I had and 2 years later have still no issue with them being there. Other dentists have told me later there is no reason to remove them and they're doing fine. They also recommended I go to an orthodontist, which is totally unnecessary as well. I felt like they were just trying to bleed my wallet and not actually help me. -despite suggesting all these ridiculous things and wasting so much of my time, they never even gave me a cleaning These scam artists are recommending unnecessary procedures to the detriment of their customers' wallets and oral health. They are also incredibly disrespectful of patients' time. I'm glad I left and glad other dentists take DeltaCare where I live now. My only good experience was that the front desk was very helpful getting my records sent to me after - but even then the new dentist saw the x rays and said "these are hard to read and not very helpful"
    2 people found this review helpful 👍

  • 1/5 Rachel B. 1 year ago on Google
    Incredibly overbooked. I have been waiting for a basic cleaning appointment for over a year, since first switching to this office. Twice now they’ve cancel my appointment with less than 24 hours notice, and then they can’t reschedule it for 6 months out. If they can’t handle the bare minimum needs of a client with healthy teeth, I can’t imagine what would happen if you needed anything more. They clearly do not have time for new clients, I would not recommend. Do not go here.
    2 people found this review helpful 👍

  • 5/5 Nicholas G. 2 years ago on Google
    Just had a root canal done today at bright now dental and I have to say that I HATE the dentist. So much so I had a nervous breakdown as a kid and haven’t been the same since. Going into this root canal I was worried , but they were eased by the awesome technician and Dr. Shin! They were both wonderful to have work on me and ask me all the way if I was okay. The numbing injections were more uncomfortable than the root canal itself so I’m a happy guy! I wouldn’t recommend any other dentist besides Dr. Shin at bright now in Olympia!
    2 people found this review helpful 👍

  • 1/5 Maya B. 1 year ago on Google
    6 week wait for an emergency appointment!! Far too long!! The tooth's temperature sensitivity had gone away by my appointment. I missed the appointment, and they were able to give me another appointment two days later. Hum, why couldn't that have happened 6 weeks ago? Good care, just clunky, insensitive scheduling.
    1 person found this review helpful 👍

  • 5/5 Kristi A. 8 months ago on Google
    Great experience! The staff at the Clinic were very professional and kind! The Dr did a fantastic job with his explanation of treatment and the work he did is great!
    1 person found this review helpful 👍

  • 2/5 Meagan C. 1 year ago on Google
    I have received good treatment and care when it comes to the dental aspect of this place. But when it comes to orthodontic care I had a very bad experience. I showed up early to my appointment and was checked in by the receptionist, waiting over 30 minutes to go back for my appointment and overheard the staff talking about how they had nothing left for the day and so I walked over and asked if I was not supposed to be seen on that date and time. My chart was sitting in front of the person who was supposed to take me back. In her words she said ,” well I thought you were a no show”. Once I was finally brought back, the orthodontist Dr. Nam I believe, spent maybe 2 minutes mainly looking at my bite and how the placement of my chin was on my face, is very pushy about having an oral surgery even though it was not medically, which I asked and confirmed. She was very harsh toward me saying she should not fix my crossbite nor the gaps in my mouth when I’ve been told otherwise by two other orthos, and as soon as I tried to ask questions and got emotional she said she would be right back and was getting someone to talk to me. 10 minutes later two workers walked up and said the front desk was ready for me to check out and give me a quote on braces even though I told the orthodontist multiple times I’d rather have Invisalign. The lack of bedside manner and sense of compassion or even desire to communicate with me brought me to a very emotional state. I have decided I will absolutely not allow myself to be treated this way ever again. So I will be seeking orthodontic care with someone I have worked with in my past. I feel disappointed, and as though my interests and entire reason for seeking help was not acknowledged, rather that to this doctor iI was an opportunity for her to walk on and get money out of. I get this kind of stuff is expensive, but absolutely no regard of how I felt was given.
    1 person found this review helpful 👍

  • 1/5 R M. 1 year ago on Google
    I would give zero stars if I could. I arrived at 12:30 (as requested) for a 1 pm appt. I was not seen until 1:16pm. I just moved here from TX and looking for continued care as I already have braces. The woman who did my X-rays was inexperienced (but super sweet) she was the nicest person in that building.Dr. Nhan did not even introduce herself, then handled me very aggressively. Refused to assist me until I got approved from a TMJ specialist which I have never been told before. Remind you, I’ve had braces for 20 months & I have 16 more months to go. There was also a language barrier that had her giving me incorrect information. I said I had a total of 36 mo., this woman raises her voice stating there’s no way I have 3-6 mo left.. like huh??! I’ve been seen by multiple Drs who have been very specific with helping me & have not turned me away. I then asked for a TMJ referral (bc as I’ve stated I just moved here) & the Dr. stated I would need to find a specialist myself. Then I was sent to the front to speak with someone named Janie or Jamie..? The girl was on her phone texting and Snapchatting.. I waited for 15 mins and then went and asked if someone is supposed to be speaking with me bc I had to get back to work. The Janie woman said she would call me with a quote after calling my insurance.. never called me.. this was a mess & extremely unprofessional. DO NOT RECOMMEND COMING HERE. My ortho in TX was so nice & professional, these people do not make their patients feel welcomed at all.
    1 person found this review helpful 👍

  • 5/5 Rabeeha G. 2 years ago on Google
    Everyone at this dental office is kind, professional and welcoming. I felt comfortable for the moment I called to make my first appointment. The dental assistant, Jamar, explains as he goes along and makes sure you're feeling okay throughout everything. I have a major fear of dentist's appointments and never worry about going in. I can't say enough about Dr. Singh. She's so thoughtful and clear, while being honest. I've called with questions, and had her come to the phone within minutes and even follow up with a phone call. I am so glad I've found this practice!
    1 person found this review helpful 👍

  • 5/5 Allen P. 1 month ago on Google • 7 reviews New
    My cleaning was done by Ms Kim at the Martin Way office. Excellent cleaning and care. Friendly and professional as well. My cracked tooth was done at the Olympia west side office. Dr. Mansor, again friendly and very thorough. She explained what she found and that I need a crown. Very very good!

  • 5/5 Chelsea G. 2 months ago on Google • 4 reviews New
    The Bright Now! dental office on Black Lake in Olympia was AMAZING! They were SUPER friendly, and we have never had such a wonderful experience at any dentist before. They are helping with Dentures repair and ordering a new set as well as cleaning my family's teeth as needed. We were new patients and really nervous about starting over but they have helped explain what we need in a friendly and courteous manner.

  • 5/5 Jeff E. 3 months ago on Google • 4 reviews New
    Bright Now Dental is very professional and I experienced Great service. I received the most gentle and caring cleaning I’ve ever had from Debbie the dental hygienist. Big thanks to everyone I worked with, appreciate your service. Jeff Elston

  • 2/5 Scott B. 7 months ago on Google
    My time is valuable just like yours. I wait for 30 t0 45 min extra to see the dentist everytime I have an appointment there. I'm done and you've lost me as a customer..

  • 5/5 Cheryl D. 7 months ago on Google
    I went in for a long overdue deep cleaning. Their hygienist is truly excellent. Very considerate, very efficient, and tremendously knowledgeable. I came away with smooth, clean teeth and some great resources that will help me keep my smile healthy for many years. Thank you!

  • 5/5 Ann W. 11 months ago on Google
    I've been taking my 103-year old mother here for a couple of years. The staff are great and the new dentist, Dr. Amir was wonderful with my Mom. Insurance and billing help was greatly appreciated.

  • 5/5 Trisha G. 10 months ago on Google
    My experience was great! Everyone was super nice and helpful from the front desk to x-rays to the dentist checking my teeth. I would definitely recommend to others.

  • 1/5 H. S. 11 months ago on Google
    I do not review businesses often... but I feel it is important to write this review. It's long.. read full review. The negative experiences with bright now started last year. They rescheduled 3 of my appointments last minute (like day of last minute), which is pretty annoying because I used leave for appointments. I was forgiving and understanding of this and continued to be a patient. Sometime last summer I called to reschedule a cleaning (one that they had previously rescheduled) and was told I should not do that because their last hygienists last day there. In January I had a cleaning scheduled and found out that they still had NO Hygienists. I scheduled the cleaning for 3pm because I had a work meeting I needed to return for. They texted me day of to confirm my 4 pm appointment, so I called to tell them that wouldn't work because of the meeting so they had me come in at 330. I was surprised that they would just reschedule a patients appointment without calling first... day of text message is not professional. The cleaning was so fast (was later told by my new dentist that it was a bad and rushed cleaning) The cleaning was completed by the dentist who used this crazy plastic mouth piece to hold my jaw open. super uncomfortable! Then they told me I needed a root canal in a tooth I was having no problems with and it probably needed a crown, but I would have to schedule a follow up appointment for 50$. root canal with crown and fillings would be around 1,400$ out of pocket after insurance. This prompted me to call a new dentist. He caught 2 cavities they missed and I do not need a root canal. I also found out my insurance covers 2 mouth exams a year so they should not have had to charge me 50$ for the follow up exam. The work my mouth needs is costing under 100$ compared to the 1400$ bright now quoted me! Still shocked they recommended an unnecessary root canal and crown. That is crazy! Do not go here. Also I see other reviews have mentioned the receptionist.. I agree, They are very short and unfriendly.

  • 5/5 Geri O. 1 year ago on Google
    I went in to have a couple teeth pulled. Had been there for the first time about 3 weeks prior and received a quote for the work to be done. Everyone who I had contact with was very professional and extremely nice. Explained everything as the work was being done, kept checking to make sure I was comfortable and they understood me with my mouth full and numb. But best of all, the quote turned out to be almost double what I was actually charged. Don't know if that is normal but it sure made me happy. I will be back and already recommending.

  • 5/5 Robert Horton J. 2 years ago on Google
    Best dental team I've ever experienced. Carla and Dr Chen made sure I was comfortable with how I felt during, and how I looked afterward. I used to chew tobacco, smoke, and drink coffee religiously, and my teeth haven't looked as good as they do today since I was a child. BEST TEAM EVER!

  • 4/5 Sash S. 2 years ago on Google
    I really like the receptionist. I like that it’s mostly women who work here. This last time it was a male dentist though- but he was really nice. I’ve had a different hygienist every time some are nice and some are sado-judgy-dental-personality-disorder? Is that in the books yet? Lol. I don’t love going to the dentist, nor the fact that my dental office has a pun for a name instead of a person that I know, but considering the state of healthcare in this country, I’m grateful for a somewhat affordable option that hasn’t caused me any major additional problems yet.

  • 5/5 Ashly W. 2 years ago on Google
    Normally I am embarrassed and terrified to go to the dentist. My teeth are the number one thing i’m self conscious about. Let me tell you, the staff here made me feel so comfortable. Constantly checking on me to make sure I wasn’t in pain, asking if I needed anything, asking if i needed to sit up for a bit while getting my fillings done. I’ve never encountered a dental staff so dedicated to making sure their patients are comfortable. On top of the stellar performance, they were so wonderfully nice and took an actual interest in making conversation in between everything they did. This staff deserves a 10/10 rating!! They are genuinely so nice!

  • 1/5 Jasmine H. 2 years ago on Google
    Great price for an initial appointment it was only $40. But when I called and asked if they put Maryland bridges in they said yes But they would need to see me first to know , which is fine. But then I get there and there was no attempt to try and put it back in or even talk of putting it back in. It was a straight no and here’s you’re other options. If I could afford those other options I would have already done it. I’m not upset they couldn’t do it, a lot of places can’t, it’s just that I was told they could then They didn’t even attempt

  • 5/5 Dirk A. 2 years ago on Google
    Low staff for current times but Both the assistant and doctor on duty did an awesome job and exceeded my expectations for this particular visit. I needed a root canal and not only did they get me back in that day to perform procedure but made my teeth look Better than when I walked in that morning aside from fixing the problem tooth! Very happy with this visit and hope that doctor comes back to this branch!:)

  • 5/5 Madison A. 1 year ago on Google
    Bright now dental has a quick, kind, clean, energetic, and all around amazing staff. I was able to get a next day appointment, my cleaning scheduled, and my wisdom tooth extraction referral. My wisdom teeth are out, my teeth are clean, and I could not be happier with the level of care and comfort that I received. Bright now has restored my faith in dentistry.

  • 1/5 Sarah H. 1 year ago on Google
    I had dental surgery with these people and it was an absolutely horrible experience. I had a date set for surgery and I was called to see if I wanted to move up my appointment. Awesome! Great! Moved all my plans around to accommodate the recovery time, to be told 1st they could not remove a 3,000 optional procedure... I pushed back saying I just needed the surgery not the optional stuff... then I was told I would not be able to come back in to have it done at all... it needs to be done with the surgery. I once again pushed back saying I just needed the surgery and I had never okied the optional stuff. They finally got me in the system to just do the surgery. Day of I go in and have the surgury done... I find out they don't release my pain meds until 3 hours after the surgury is over... and then send it to the wrong pharmacy. Please dear God do not go too these people. I have been in pain for over 4 hours trying to track down my prescription. This is absolutely awful.

  • 5/5 A D. 1 year ago on Google
    Everyone there at the clinic made it a positive experience for me! Thank you for all your consideration and your attention to my needs. You rock!

  • 1/5 Jessica M. 1 year ago on Google
    The people who work here are nice but scheduling is horrible. I don’t recommend at all for about 5 different schedule cancellations from Bright Now and at least 1 visit when we showed up and didn’t have appt. Even though we confirmed

  • 3/5 Hayzin U. 1 year ago on Google
    It was great till they gave me the price for everything lol could’ve bought a used car for the 4k they wanted to charge me for some stuff another dentist told me they could do for over half off of that price

  • 4/5 Alyx C. 1 year ago on Google
    The receptionist was very friendly and welcoming. The orthodontist I had a consultation with was brief and not very friendly.

  • 4/5 Amy M. 9 months ago on Google
    6/21: I had my initial visit yesterday and overall it was a good experience. After having several x-rays and the assistant having to impervise since they were out of x-ray mouth kits that got a bit uncomfortable. The dentist finally arrived and came in with a very brief consult, overview of discovered issues and quick walk thru about my treatment. I wish the dentist was more throughout, specifically about where my issues are located and the treatment plan. Unfortunately I will need to visit often to take care of my discovered issues, so I will be providing regular reviews to give updates about my experience. I recently switch from a different dental office that I was a patient with for 20+ years.

  • 5/5 Carolyn L. 10 months ago on Google
    We got an appointment within 10 days. The staff were friendly. Dr ‘Ameer’ (short version of very long name) was professional, kind, practical according to our retirement income, and Bright Now (who also is in the GEHA network) will be our go-to for dental care.

  • 2/5 mark m. 3 months ago on Google • 2 reviews New
    Bright Now had rapid availability and was in network with my insurance. In retrospect, the Availability should of been a red flag. The Service was good but the problems are all on their back end. They overbilled beyond the negotiated amount and then would not refund the money. I tried just to pay my bill and their online payment is broken and does not allow you to create an account based on the billing information. This is a large dental company that feels very predatory in nature.
    4 people found this review helpful 👍

  • 5/5 Darrin B. 5 months ago on Google • 2 reviews
    The Dentist that performs root canals is awesome! He explains what he is doing and goes out of his way to make it pain free. I was very impressed with his service. Thank you.
    1 person found this review helpful 👍

  • 5/5 Elissa J. 6 months ago on Google • 2 reviews
    Had the best experience at Bright Now on Black Lake Blvd. The staff was incredibly friendly, professional, and so kind! I went in with a chipped tooth and came out with a perfectly matched, fixed front tooth and a nearly perfect smile. If I could, I’d give them 10/5 stars!


Call +1 360-338-7152 Open on Google Maps

Trends



Last updated:

Similar Pediatric dentists nearby

Impressions Dentistry image
1
Impressions Dentistry
Dentist
👍👍 I called at 9:45 to see if they took walk-ins, they do not, but happened to have a cancellation and was able to get me in at 10. It took a while as I needed some work, and they were fitting me in between patients, with the work I needed, and they were all so kind, gentle, understanding, caring, and...
4.90 (632 reviews)
Smiles 4 Kids image
2
Smiles 4 Kids
Dentist
😠 This place has consistently given me incorrect information regarding my children’s treatments. They are generally over scheduled and rushed to get to everyone. There’s only one dr who seems at all trustworthy. I would definitely not recommend this place. It’s sad because it’s one of the places that...
4.60 (445 reviews)
Thurston Dental image
3
Thurston Dental
Dentist
👍👍 Wonderful time during my appointment. All the staff I interacted with was very friendly and personable. I was able to book a few appointments ahead which is extremely helpful to my work schedule. I don’t have anxiety during dentist visits but if you do I am confident that this office will make you f...
4.90 (379 reviews)
Bright Now! Dental & Orthodontics image
4
Bright Now! Dental & Orthodontics
Dentist
😠 I would not recommend going here if you have a choice. I came here to get my teeth looked at because I had pain in my mouth. When I called the number, she scheduled me an appointment and said she'd send paperwork over. She never did, so I had to call again to get it sent over. Plus, when I came in f...
4.20 (375 reviews)
Walker & Krause Dental Team image
5
Walker & Krause Dental Team
Dentist
👍👍 As a person who would rather fight a shark than go to the dentist I have to admit that going to the dentist is now a very pleasant experience. Dr Walker and the whole team at the office are very nice, welcoming, and accommodating. The work from cleanings to major work is excellent. I’ve never had a...
5.00 (367 reviews)
Last updated:
()