I believe the diagnosis and care my cat received was appropriate, however their tactics were upsetting. My husband called Saturday am for an urgent appointment for our cat. What we thought to be ear mites abruptly worsened, and our cat was having issues balancing, and her eyes had swollen almost shut. While I do understand that you pay a premium for urgent weekend care, this was RIDICULOUS. My cat was taken from my husband to the back for an exam, and at no time was he asked if he would like to accompany her. He's not the type to question a physician, and seeing as this was rather urgent, he decided to go with the flow. When they returned, they gave him a single itemized list of tests, procedures and medications they recommended, with the estimated total being between $922 and $1152. They wanted $476 for a test (FeLV/FIV) which can be purchased online or at any pet supply store for $40 or less, and administered at home, although a veterinarian would still run the test themselves, if it became positive at home, which should still be around $50-100 for the test, not including an exam at most reasonably priced veterinarian's offices. I asked another emergency vet what they would charge for an exam and FeLV/FIV test, and was told $300 for the exam and test. When my husband told them it was not affordable for us at this time, their next recommendation was to allow them to euthanize her, or surrender her to the Humane Society, where she would be euthanized. They left, to give him a moment to decide, and he called me, distraught. I suggested he ask them what the bare minimum we could do, to keep her comfortable and get her on the road to healing, until we get paid again on Thursday, and can get her in to our Veterinarian, and continue her treatment with them. They were back within MOMENTS with another, smaller itemized list of things we could do that day, totaling $350. Mere seconds ago it was a $1,000 bill, or DEATH, but they seemed to have the second list ready and waiting. They gave her some fluids, an antibiotic injection, tested the irritated skin in and around her ears, and it turned out to be a yeast infection, which explains most of her symptoms. They cleaned her ears well, and gave us ear drops to get rid of the yeast, and she's feeling so much better already. She was well taken care of, in the end, but they tried to use my husband's empathy and emotions against him, to make a larger profit.

I visited this location this past Sunday as I have always taken my dogs there when I have an emergency issue and I have always gotten great service in the past. However, this visit wasn't the best and I will never go there again. I took my dog in because I noticed that she wasn't feeling well and I explained to them that I believe she had ate one of my socks and had a blockage. She was taking back and it was determined that yes she did have a blockage. The technician came in and let us know that it would be anywhere from $6,000 to $7,000 as well as additional for blood work. We then let the technician know that we did not have the extra funds at that time to where she responded. Well We do offer other services that are affordable She stated and I quote "euthanization is cheaper if you want to go that route" She then stepped out of the room to give us a couple moments to outweigh our options upon returning to the room she then asked if we had made a decision. We let her know that we would just go ahead and take the dog home so that way we could find a cheaper place to get the surgery completed. She became visibly upset with us stormed out of the room and upon doing that. She then yelled to the other technicians in the back of the office" where is the dog they are just going to take it home to die" Assuming I'm just going to let the pet die because I don't have 7 grand to dish out. I became physically infuriated to the point where I had to go off. The doctor stepped in and tried to apologize for the technician as much as she could but at this point the damage was already done I felt like I was being bullied and giving an ultimatum because I did not have the funds to provide the care at that time. And then to add insult to injury I come home only to find that they have called animal control on me stating that I had an animal that needed veterinarian services that I was refusing. This is very unprofessional and really showed how insensitive they are for you to be upset because I don't have the funds and the only other option is to euthanize a dog that's perfectly fine and only has a blockage was flabbergasting. However, I was able to get my dog into Good Samaritan animal hospital that did a very amazing job. They took care of her and the entire surgery only cost me $837. I will be filing a complaint with the veterinarian society as well as the ASPCA. I can only imagine how many animals they have Euthanized because the owners could not afford an outrageous surgery bill. I was Seen By Dr. Batenhorst who Tried apologizing for the technician but the damage was already done. Unfortunately, they would not provide me with the technician's name. So there is no way for me to file a formal complaint on her. If you happen to take your animal here and they give you an outrageous quote, please know that euthanization is not the only other option and that you should look for other options before just making the in moment decision.

Great facility. They got me in on an emergency basis and took care of my dog… it was hands-down the best experience I’ve ever had with a vet. Dr Thibodeau and staff are 5 star!!!

We took our dog in on a Saturday for vomiting. He wound up having to have surgery, and Dr. Batenhorst set it up the next morning. The staff were very friendly and personable. The cost was much lower there than somewhere else would have been. They sent us home after surgery with everything we needed including medication and instructions. They even called the next day to check on him. We felt very well cared for!

Man, these guys work hard. And even though they were swamped on a Sunday, they made what should have been a terrible experience pretty smooth sailing. In September, we had to take our kitten in as he was quite literally on the verge of death with a mysterious illness. Both the vet and the tech were extremely gentle with us as we navigated the situation and proceeded with blood panels in order to pinpoint the problem. Once the kitten’s ailment was addressed, staff went above and beyond to provide excellent communication, and most importantly, they genuinely cared. Without the VCA, I can pretty confidently say our little guy wouldn’t still be here. From the extraordinary woman who manages the front desk to the veterinary medical staff, this place is top notch in care. Thank you, VCA, for everything you do. Your hard work is not unnoticed!

9/24/23 Update They are still one of the better clinics. A couple times where they seemed overwhelmed with clients, it happens. Costs are reasonable, and the staff very personable and warm. So updating my review to 5 stars. Prior-- As of late, been having a wait here..like even an hour or more?? So I'm disappointed. Having said that, they still provide pretty good service. I'm hoping in the future will be more on schedule.

I had the scare of my life when my sweet, one year old aussie randomly started coughing and having trouble eating, etc. With the mysterious dog illness going around, I was terrified and called around to many vets, who were all booked. I was able to speak with Tasha at VCA and she gave me all the steps to come in and assured me that we would get a room as fast as possible. All of the employees were SO accommodating to my pup and I and calmed all my anxieties and answered any questions I had. They took a very scary situation and made it much less stressful. I was unable to pay the amount and had to use a card from a family member over the phone and they were able to accommodate that. You can tell they all love their job and are passionate about animals. I can't thank all of the vet techs, Tasha the lovely scheduler, the vet and everyone at VCA for making this scary experience much easier.

I called VCA when my dog took a turn for the worst; although it was close to closing time, they fit us in took their time giving us all the options. We were very impressed with the dignity and patience they showed all of us. Thank you for taking our concerns seriously and we will forever be thankful.

They love my furbaby almost as much as I do. They take wonderful care of my schnauzer Smokey. I have boarded him there for vacation. He was a happy baby when I got him. He wasn't ready to go. I am disappointed that the groomer is retiring and they won't have one after that.

We've been going to VCA 80 Dodge vet for years. Always great staff. Dr. Lynn Batenhorst is amazing. Currently Covid-19 safety is their priority. You call when you arrive and staff will come out to your car to get your pet. While you wait in your car, the Dr. will call you with updates. Hopefully they can return to normal service soon, but for now, it's great 👍.

This one star review is specifically for Dr. Jill Simoens. The rest of the staff were caring and I felt that they could only do as directed by the vet on duty (Dr. Simoens). This review is for a visit in early May 2023. We saw Dr. Simoens for an emergent issue with our cat (she wasn't eating because of severe mouth pain). Not only was Dr. Simoens unable to diagnose the problem; she did not provide pain relief; she tried to "upsell" us on diagnostics, and she had awful customer service. Even though she could not/would not help us, she was extremely slow to discharge us so we could make the 2.5 hour drive to the vet school in Ames, IA. She didn't give our cat pain relief before we left. When we got to the vet school this was the first thing they did because they could tell how much she was hurting. It breaks my heart that she had to suffer because a VCA vet would not give her pain relief. Additionally, Dr. Simoens was aggressive in her communication. She did not like being questioned. She pointed out several times that she had been a vet for a long time, suggesting she knew her job and we needed to back down and be quiet. She did not seem to understand that we were advocating for our cat, who was in extreme pain. Unbelievably, she called the next day to check in. I told her that although she had been a vet for a long time, her performance as a vet for my cat's visit did not reflect that she had been a competent, kind, or caring veterinarian. In the end, our cat went to two additional providers, and was able to get an accurate diagnosis and treatment. But the visit at VCA was frustrating and a waste of time and money because of Dr. Simoens. As a side note, VCA 80 Dodge is open extended hours, but it is not an urgent care or emergency vet. Some comments here would lead you to think that it is, but it is not. They do not have capabilities for urgent/emergency care.

My wife and I took our American Staffy/boxer mix, Bentley, in for his annual check-up (our first since we got him late last year). We let the staff know in advance that he was dog-reactive, and they were great about communicating with us about when to take him into the facility so that he wouldn't freak out with other pets there. Each of the staff members displayed great cordiality and professionalism, and the employees who had to draw blood or do other tasks that our anxious dog was scared about did so with kindness and a sense of understanding. We received top-notch pet care and look forward to taking Bentley back in the future.

We unfortunately had to put our beloved dog, Tod, down and it came up suddenly over the weekend. I was/am a mess and the way we were treated by VCA made this terrible situation as okay as it could be… they treated my Tod with care and dignity and gave us as much time as we needed to say our final goodbyes. I would definitely recommend them. They were very empathetic.

My dog Zuko is baseline anxious so coming to the vet heightens his nervousness. I am so appreciative of the staff for being understanding and adaptable to Zuko in making sure he was comfortable. I want to give a shout out to Rachel who was our technician. She was extremely patient and gentle with myself and Zuko from the start of our visit - she even helped distract Zuko while we walked out because there were a couple of dogs in the lobby! Thank you VCA for taking great care of Zuko while tending to his needs.

We just rescued a new family member last night and ended up with a dog emergency. Neither of my boyfriend or I have ever had to deal with emergent animal hospitals but this one was amazing. They even stayed open late to assist us. All members of the team ( Dr Batenhorst, Natalie, and Addison I wrote them all down since they were amazing) helped us begin the necessary care for this new furry friend while being patient with all of our questions and concerns. Amazing people!

We are long-time patients at VCA 80 Dodge. Our family dogs, as well as the dogs in our rescue, all come to see Dr. Batenhorst and the pawesome VCA 80 Dodge team. We appreciate the compassion and expert care. Thank you VCA 80 Dodge friends!

Great hours and some of the kindest, best vets in Omaha. Was able to get nails trimmed (or were they talons?) on my new foster dog. The vets especially Batenhorst and Cade are thorough, knowledgeable and kind.

Always been a positive experience with treatment and options. They've assisted three of our senior dogs live many comfortable years and we're always compassionate and thoughtful when the day came to have to let them go. Thank you.

We discovered the VCA family through and unfortunate situation, but I can say it was one of the best things for our family! Dr. Simones is the primary vet we have begun to see. She is honest and makes sure we set realistic goals for our dog. All of the members of the facility have been wonderful to work with & our pup never complains about going to visit! With so many options for veterinary care in the Omaha area, I feel that the VCA is fairly priced & they are willing to work with you and your budget. The doctors at this clinic know when there is a problem outside of their expertise and they are honest and willing to refer you on to someone more specialized if needed. For routine care or specialized visits, I know our pup is in some of the best hands.

Lousy customer service - asked for a price quote and they refused to give me one. Cost $140 to see a doctor first then they’ll give me a quote? Then when I asked why they couldn’t give me a ballpark estimate they hung up the phone on me.

My ragdoll Roxy had a very swollen right ear. I called at 1 pm and she was seen by 2:30. They were great with Roxy, addressed all of my concerns. I can't express how grateful I am that they could see Roxy on a Sunday afternoon. All of the staff were great. Thank you!!

I have been coming here since I first adopted my puppy back in 2016. I specifically see Dr. Lynn Batenhorst. My dog has anxiety, especially with strangers and other dogs, and she handles my dog so well, and that means a lot to me. A tech went above and beyond at one visit, because she knocked on the door and when she came in I mentioned that my dog doesn't like knocks at the door and she made a note so it doesn't happen again. They are very caring, personable, and professional! Another great thing is I have their care club plan, which is basically a monthly payment plan and your typical yearly vaccines are included in the plan. It's really nice because you never have to wonder how much your bill is going to be, and no longer having to pay everything in one payment. Highly recommend this place, they'll take care of you and your pets!

I don't recommend this vet. Their prices are nearly double all other vets in the area. My recent experience they had no sense of urgency. I was there an hour before seeing a vet. They didn't go over any pricing with me like they have done in the past before running tests and surprised me with an expensive bill. It's been 24 hours with no results back and I ended up calling them and they hadn't even started the tests. The VCA does not care about your pets, just about making money.

The best thing about this location is the communication. They always reached out right away with results and quickly respond via txt. This location is very professional and they let me know the cost upfront before we proceeded, with other vets they just did what they wanted to do and I had no idea what to expect financially so I'm extremely grateful that they were so honest. My dog Dug needed neutered and they gave me an estimate for when that day came (it was a range) ahead of time when we went in for bloodwork/exam and the final cost was what they'd said it would be and I appreciate that. When I went to pick him up they didn't just rush us out, they went over medications, what to expect and it made me feel like they really cared. Overall it was a great experience and they'll be my official vet for the rest of my dogs life.

Doctors were very nice and very knowledgeable. Only vet I could get in to see within 1 or 2 days My own vet was booked out 6 weeks.

I take my two cats, Zena and Jasper to VCA and we always receive outstanding service from the front desk staff and the veterinarians. I would like to send a special thank you to Dr. Jill Simoens for taking care of my diabetic cat, Zena. We appreciate you soooo much!!! Also, Jaggert at the front desk. He always goes above and beyond the call of duty. All of the vet techs and assistants that have helped us, too. Rachel, Carly, Megs, Kyle, and Erika. Also, Rachel, who is in charge of the front desk staff. VCA is a great place and they truly care about your pets health and wellness. Thank you all again, and have a Happy New Year!!!

I had an emergency with my cat Mar, she’s my first pet. The staff at the clinic and Dr. Batenhorst provided excellent care, professional, fast, kind and compassionate. I will definitely come back, they earned my trust. I’m very thankful that they were there, open on a Sunday, working hard to provide the help that we needed. Mar is fully recovered.

Took a new adopted cat here for a check up, they eased our worries and were super helpful. Gave an itemized plan including cost for future care needed(tooth extraction). Didnt feel rushed at all and we had a 7:30 pm appointment. A bit expensive but worth it

Apparently unless you are paying them a bunch of money they don't care about animals. Dog was choking on a treat and couldnt breath and I asked what should I do and the girl puts me on hold so she can ask someone else and after waiting for a minute I called Urgent Pet Care Of Papillion and they calmly talked me through it. Urgent Pet Care Of Papillion helped me save my dogs life.

Editing my review from before: I had gone to this vet and had a wonderful staff experience but they vaccinated my cats too soon based off of previous vet records. When I posted my last review, the manager of the location reached out and gave me a refund on those vaccinations! It was completely not expected and so appreciated. Thank you VCA!

very time efficient! got us into a room immediately. the staff were absolutely wonderful. answered all of our questions, and relieved our stress. they took great care of our boy, got him medication to help his boo-boo. our cat also seemed to love the staff as he gave the vet assistant a giant hug the second he got picked up. 10/10 would highly recommend to anyone with a furry friend!

My experience here was amazing! My close friend and her family tragically watched their dog get hit by a car and unfortunately had to euthanize due to the condition she was in. The whole situation was very traumatic for them. They were very emotional and In shock. There is no way to even thank Dr. Thibodeau for being so calm, patient, empathetic and understanding to my friend and her family. Thank you so much!

My cat has diabetes and I went to this vet ONCE and will never go back. At first I just wanted syringes to give his insulin and they gave them to me WITHOUT a sharp disposal container saying they don't even have those. Then when I needed his insulin refilled they told me they didn't even have medication on his chart (I transferred his info from another vet.) When we got there with him for his visit so I could get it on his chart and get his meds now all of a sudden they said he has PzI on his chart (that's the abbreviation for his brand on insulin) but the vet didn't even know what it was??? They didn't weigh him while he was there, should be standard procedure for every visit and they just took him out of the room the entire time I was there. Never once did I get to see the vet interact with my pet, I didn't get to see any of the exam, I have no idea how they treated him and when I tried to talk to the vet she kept cutting me off and wouldn't even let me answer the questions she was asking me before she started talking again. Then they tried to charge me $300 for bloodwork after I told them all I needed was the insulin. (They didn't charge me but I don't need to pay $300 for bloodwork information that should have already been in his chart.) The ONLY good thing about this vet was the distance in regards to my home, but it's near impossible to even get into their parking without having to go around a whole block because of the median on dodge (not their fault but just takes away from the only good part of them.)