Delayed review but just happened to get around to it. We took our 2-year-old son there as he was having a high fever and pain in his hip. The doctor very quickly diagnosed it as toxic stenosis, was given antibiotics and sent home. Two hours later our son could not even walk due to the pain, immediately took him to children's emergency room where he was rushed into emergency surgery for a severe staph infection embedded in his hip. The doctor was well aware that he could barely walk yet gave a simple diagnosis and moved on. We were informed by children's hospital if he would have slept through the night he could have potentially been in a extremely life-threatening situation, which he already was in a very dangerous situation. Spent over 2 weeks in the hospital getting intravenous antibiotics and over a month after with intravenous antibiotics at home, within home nurse care. Not really sure who to point blame at but the level of care and attention to detail at this place is extremely concerning. Honestly the fact that this place can claim to be associated with Childrens is a disgrace, as Childrens Hospital is an amazing organization and has provided nothing but excellent care for my children.

My wife took our infant daughter to this location one evening after she contracted conjunctivitis at her daycare and needed drops and a letter so she could go back to daycare. The front desk reception was less than warm (acted annoyed to do their job), the treatment was less than informative, and we were less than thrilled with the overall experience. One would think a pediatric medical facility would make more of an effort to ensure the care they are giving is above and beyond your standard urgent care…wouldn’t recommend.

Yikes .....diasterous.....Wrote name in book at 6:47. 7:50pm nurse takes my kids vitals in WAITING ROOM (which is not right) for the packed waiting room to hear and go back to room. 8:00 pm nurse comes in to ask questions and listen to heart.....she does not enjoy her job, really nurses should be nice. I understand this place is crazy busy but if you can't keep a good attitude I would probably say this is not the job for you. Parents can be just as exasperated as you all are especially after sitting for hours waiting, listening to screaming kids and employees having fun. It's 8:45 pm no doctor, ironically the nurse there stated their was 3 doctors on staff. My kid has school in the morning and we are walking out.

Our 3 year old stuck a marble in her ear at daycare and told us about it at bath time. I called ahead to see if this is something they can assist with and was told yes. My husband took her in and sat at this clinic for 2 and 1/2 hours with her. The nurse came to get info and it took a other hour and a half for the NP to come in. The NP tried a tool that my husband right away could tell it wouldn’t work, it fell on the ground and she picked it back up and almost tried to out it in my daughters ear again but thankfully decided to throw it away instead. She said they would try to irrigate it and left the room. They sent 2 nurses in to try flushing water in her ear. They used cold tap water and tried 3 times. My daughter started crying and screaming and they finally referred us to an emergency room or to call an ENT in the morning. This was a waste of our time and money and my daughter left sobbing and in more pain. The marble now is unfortunately lodged further in her ear. We will not be visiting this location again and I wish they would have told us upfront they couldn’t help as we would have went to the ER first.

I have been here multiple times with each of my kids and never have had a bad experience. The wait time is always less than 5 minutes, the staffing from the front to the back are nice, the doctors will go above and beyond to make sure the children are getting the most thorough and best care possible.

I took my one year old and waited for over 2 hrs in the room for a resident to come and check her ears, and still then she couldn’t take a good look and said she will have another provider to look and made us wait almost three hrs. Did not get resolved and left. That’s not an urgent care for sure. Very slow and terrible system.

This place is a joke. We made an appointment and still sat there for more than an hour and then walked out. Why have the ability to make an appointment and still not been seen for that long? Find another place that can help. Edit: I see your generic response and you really don't care based on all the bad reviews of you guys making people wait for hours even after making an appointment. If you really cared, you wouldn't be overbooking like airlines do!

Didn't wait too long to get checked in and back to a room, but once in a room.... we were there a total of 3 hours and 15 minutes with a sick and tired 18 month old. The doctor did the right thing with his diagnosis, so no hate on that or friendliness of staff. But the wait time!!!!! My husband and I vowed to never return. We would rather go to a regular urgent care than here simply due to wait time. By the time everything was finally said and done it took 20 minutes to simply get our paperwork & other item sent home with us. That was AFTER I poked my head out in the hall. Within 3 minutes we had what we needed and were out of there. Who knows how long it would've been if I didn't say anything. I've read multiple reviews now about how horrible the wait time is and I consistently see how it's being worked on, but that's a lie. Do NOT waste your time here!!!!

Currently going on an hour of waiting in the lobby watching multiple people who got here after me get called first. Not a good look or fair if you ask me. Update- going on over 30 min now waiting for the doctor after the nurse left. Might as well just go to the ER because there is nothing "urgent" about this place.

Waited for over an hour in the lobby. Currently sitting in our room waiting for our 5 month old daughter to be helped, been waiting for 4 hours. Was lied to about when we'd be helpes. This place will waste your time.

When they call your name they will have you sit in the room for hrs and no one will come and check your son or daughter. They are not even busy they should have people in and out all it takes 5 min for the doctor to check the patient. Services is very bad

Dr. Killefer was great. The wait can sometimes be a little long but sometimes they just have a lot of patients. It’s nice to know we can see a Children’s physician. We have always received great care here!

This is by far the best experience I have ever had at an urgent care! We were there out of town and I can’t rave enough about the entire staff from the front desk, nurses, and doctors. We had to catch a flight home at 6am the next day they got my girl well enough to fly! They were fantastic! If only they had a qualified pediatric urgent care such as this where we live!

I typically take my young kids here so they can see a pediatrician in a pinch. I understand long wait times are to be expected with this kind of medical care since there is no scheduled appts and that is not factoring into my rating. The last time I went with my 18 month old it was because I suspected an ear infection. She had a cough and was very hoarse. The doctor said there was a lot of fluid behind the ears but no infection yet. The doctor was concerned about the hoarseness so my daughter given a single dose steroid to get through the night. The concern about her breathing was appreciated but it was a slap in the face and the pocketbook to get no solution to the underlying problem. To be told her ears were infected yet was a nice way to say see you tomorrow. Healthcare is not cheap and repeat visits for something like this is not appreciated. The reason I have to rant like this is because there is no complaint box/page that I can find on the children’s website. If they aren't interested in improving their care then I’m not interested in using their services. I hope to not need them again.

Usually an excellent experience at this facility. They’ve added a “triage” nurse who needs to go back to Nursing 101 and realize unstable vital signs. 3 yr. old came in fever 102.2, rash on trunk, horrific cough, heart rate 172, respirations 60, oxygen level 90%., then vomiting in wait room. Told go wait another hour in wait room. Told triage nurse she’s unstable needs seen sooner at this point. Sent me to a room for hour and 15 minutes where child pukes 3 more times. No staff around to get towels, change clothes. Finally Dr. comes in and he was excellent. Basically examined her one minute and very concerned her appearance. Called the ER to alert them she was coming. ER real triage nurse got her into a room immediately and a Dr immediately. She had pneumonia and received IV antibiotics, fluid bolus for dehydration, Motrin, Tylenol immediately. The “triage” nurse is a waste of time at Village Point and actually hinders being soon quicker. ER staff was shocked my 3 yr old sat for hours no offer of Tylenol, heart rate high and puking no staff checking on her. Even if Urgent Care doesn’t triage, your nurse needs to know critical sick kids are seen before a child skipping, eating chips in wait room just because they were there before them. Update: Returned here one month after previous review. I was able to now schedule an appt. before arrival and was checked in immediately and seen immediately. Child had very labored breathing and received excellent care from the staff. Making an appt. and not using their triage nurse made things go much quicker!! No more going to triage room, then back to waiting room, then back again to a room with a sick child to be seen by the Dr.

I took my daughters she has 49 day and waited for over 2 hrs in the room for a doctor to come but nobody show up and i leave the room . That’s not an urgent care for sure. Very slow and terrible system.

The one reason I have 1 star is because google won’t let me do 0 stars but also the cna and receptionist were great. Once I got back into a room a pa comes in I explain what’s going on with my son. He had an ear infection 2 weeks prior to this visit and was showing all the signs of another ear infection. The pa did not listen to me at all, kept cutting me off while I was talking, then continued to ignore what I was saying. I then got irritated because I had to repeat myself 3 times telling her my son was not drinking bottles. She then says “well his mouth has saliva and he has pee diapers so he’s fine”. She showed no care, didn’t listen, then after getting no help she gets up and says “okay well come back in if he isnt feeling any better bye” and leaves the room. I will never go back to this place, better off spending a few hours in the ER at least at that point you know your “doctor” is actually caring about your child. No wonder why this place has horrible reviews!