Crossroads Urgent Care image

Crossroads Urgent Care

Medical clinic Urgent care center

👍👍 I went to Urgent care on a Friday afternoon around 2:24pm and was greeted and met by some of the nicest Nurses I could ever meet. They were so friendly kind and took great care of me and got all of my stats ready for the doctor. Dr Natalie Roberts was very detailed, personable and I could tell that... People often mention care, staff, time, recommend, location, Urgent, friendly, urgent, wait, room,


Address

325 N 72nd St, Omaha, NE 68114, United States

Website

urgentcareomaha.com

Contact

+1 402-715-5272

Rating on Google Maps

3.80 (251 reviews)

Open on Google Maps

Working Hours

  • Saturday: 8 am to 8 pm
  • Sunday: 8 am to 4 pm
  • Monday: (Washington's Birthday), 8 am to 8 pm, Hours might differ
  • Tuesday: 8 am to 8 pm
  • Wednesday: 8 am to 8 pm
  • Thursday: 8 am to 8 pm
  • Friday: 8 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: care (12) staff (9) time (9) recommend (7) location (7) Urgent (6) friendly (6) urgent (6) wait (6) room (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Quan W. 1 year ago on Google • 4 reviews
    I went to Urgent care on a Friday afternoon around 2:24pm and was greeted and met by some of the nicest Nurses I could ever meet. They were so friendly kind and took great care of me and got all of my stats ready for the doctor. Dr Natalie Roberts was very detailed, personable and I could tell that she cared. I will always recommend Crossroads Urgent Care.
    4 people found this review helpful 👍

  • 5/5 Zoie H. 1 year ago on Google • 9 reviews
    I would highly recommend Crossroads Urgent Care. The facility is clean and well maintained and the staff members we interacted with were friendly and efficient. The care we received was thorough and the doctor gave us an opportunity to ask questions before sending us on our way. This will be our go to urgent care if the need arises again.
    3 people found this review helpful 👍

  • 5/5 Leondra M. 1 year ago on Google • 6 reviews
    The staff is very friendly and helpful. Our wait wasn't long at all. The nurses and doctors are great with children. I've been there twice and will pick this location EVERY time!
    3 people found this review helpful 👍

  • 5/5 Carol V. 1 year ago on Google • 3 reviews
    ❤️I would highly recommend this Urgent Care to anyone. From the receptionist at the front to the nurse in my room both were extremely pleasant and helpful for a Saturday evening. But very great full to the Doctor who was very informative and interesting to listen to❤️He was extremely helpful in pointing out factors to me about my health and questions to ask my Doctor at my next visit with them. Thank you again for making this visit pleasant especially on a Saturday evening ❤️
    3 people found this review helpful 👍

  • 5/5 Heather S. 7 months ago on Google • 4 reviews
    The staff here is warm, gentle, competent, and compassionate. It's not often that I leave a medical facility feeling like my needs and concerns were addressed in a truly dignified manner—and, after a repeat visit, I can confirm that this was not a fluke. Thank you for treating me with care.
    2 people found this review helpful 👍

  • 1/5 Drew H. 11 months ago on Google
    I was 7 months pregnant, sobbing because I was in so much pain and they were so rude and said "well I don't know what you want me to do for you". He misdiagnosed what was wrong and gave me a medication that didn't work for what was actually wrong. I ended up seeing a different doctor at a hospital and they immediately sent me down to the ER because it was so bad.
    2 people found this review helpful 👍

  • 2/5 Chris S. 5 months ago on Google • 59 reviews
    Doc was very nice, but appt felt rushed even though they didn't appear to be busy at all, and the ABs prescribed did absolutely nothing for my condition. I had extreme pain after my appt, so I called back asking if they could do any pain meds. The receptionist said she'd ask the doc and call me back but she never did. I was finally able to get into a real hospital a week later and just two days after, the meds they gave me are working wonders. I don't know what the specific underlying problems are with Urgent Care, but if my experience is typical, you just simply will not get proper or acceptable treatment here. It's a bummer, cause it's nearby and everyone was very nice. Pulling for them to turn it around, but I won't be back.

  • 1/5 Sean M. 1 year ago on Google
    AVOID AVOID. MONEY HUNGRY DOCTOR wanting unnecessary tests and procedures to bill. Had a toe nail injury that got infected. Dr. would not look at it without an x-ray incase toe was broken. (I work in healthcare and its not even close to broken toe, reffed basketball all morning.) the Dr. would not even look over the counter at it so I could show him its nothing with the toe. These are the kind of Doctors healthcare does not need. UPDATE: Went to ER and not a single mention of X-Ray. The Doctor looked at the toe and said its infected and prescribed anti-biotics. Again, I have worked in Healthcare for almost a decade and the majority in Medicare Reimbursement. I know a Doctor billing for unnecessary procedures when I see them! Its unfortunate and everyone should avoid this Urgent Care.
    2 people found this review helpful 👍

  • 5/5 nancy c. 1 year ago on Google
    This urgent care is the best in Omaha. The staff is outstanding. They are very professional but a lot of fun and really nice. The whole clinic is so clean.
    2 people found this review helpful 👍

  • 5/5 Sara T. 1 year ago on Google
    They agreed to see my three-year-old son for respiratory issues and I couldn’t be more grateful. The staff was extremely friendly and caring. We don’t live near that clinic, but I would go back there just because I was so impressed.
    2 people found this review helpful 👍

  • 5/5 Allysha R. 1 year ago on Google
    I previously worked at an urgent care for 10 years, when ours shut down it was hard to find a good urgent care! Ever since I found this one, I will not go to any other! Quick, friendly, medically knowledgeable. Thank you for your great service & kind staff!
    2 people found this review helpful 👍

  • 1/5 Corey W. 10 months ago on Google • 24 reviews
    I went in for an employer required COVID test back in July 2021. At the time I had insurance with the company I worked for. Then around October or so of 2022 they started saying I owed them $500? Sued me and then wrongfully garnished $694.12 out of my spouses account. She had no reference to this visit, we are not legally married, we do not share the bank account that was garnished. This clinic wrongfully sued and STOLE money from someone who doesn't have any ties to this and not to mention the matter of great concern to me and my family, as the distress and emotional turmoil caused by this wrongful garnishment have been significant.. We will be fighting this back.
    1 person found this review helpful 👍

  • 1/5 K R. 3 months ago on Google • 33 reviews New
    I mean how do you go into somewhere where ppl have gone to medical school and get a wrong diagnosis??!!!! I would never go back. Lady told me I needed surgery when all I needed was some simple liquid meds. Y’all I can’t make this up!!!

  • 1/5 Tricia R. 1 year ago on Google
    Walk in an hour before they close, one other patient in the waiting room and they aren't accepting any more patients. Perhaps change your hour to reflect what time you accept patients. Also, don't call yourself urgent care.
    1 person found this review helpful 👍

  • 5/5 Erin G. 1 year ago on Google
    The staff is awesome! So kind and friendly and I always feel like I receive the best care when I go here. Highly recommend!

  • 1/5 Roxana P. 1 year ago on Google
    Staff up front was good but The doctor in duty That day, I didn’t feel he gave me a good service at all! I had to be calling him into the room because he wouldn’t even ask me what was wrong! I felt so bad the entire time and I would not recommend anyone to go to that clinic

  • 5/5 Patty J. 11 months ago on Google
    Everyone that assisted us was wonderful! If we ever need to go to an urgent care we would definitely go there!

  • 1/5 Emily M. 1 year ago on Google
    Awful. The front desk gal informed me of the wait time, which is fine but it wasn’t lunch hour nor were they full so I’m not sure why 30-45 min wait existed. Then when I get back to the room, they test me for Covid/influenza, said it would be 15 mins for results. 45 minutes later, and this is after I have opened the door b/c I’m wondering if I’ve been forgotten about do I see the nurse say your next. What the heck - you guys aren’t busy. However a computer issue w e-script - but somehow that affects the time no w patients? Or the lack of communication?? Check in on your patients. Don’t leave them in there alone for 30+ mins. Then when the PA gets in, you can tell she’s rushed. Won’t let me speak & basically told me I’m not sick enough & have congestion. Not exaggerating, 4/5 mins tops she was in there. Ugh, I’m sorry - I just waited how long to see you & you can’t give me the time of day nor let me speak b/c you’re rushed?! Had decent luck here before; only reason I came is because CHI walk in at Immanuel was closed. Next time, I’ll wait for CHI to reopen. Later in the evening they sent me a survey asking how I would rate them. I’m still waiting for the call from the staff. In a world where customer service is everything, I would encourage you to communicate w your patients & follow up if they didn’t have a good experience- not wait for them to call in about their experience. Would not recommend.

  • 1/5 Val M. 8 months ago on Google
    Was asked if I was an intravenous user because I donated plasma wasn't very professional didn't even help me referred me to the emergency room and now I have a $2,000 bill these people are horrible

  • 1/5 andyto a. 10 months ago on Google
    They were not capable of attending a Latino for saying that there was not for Latinos.

  • 1/5 Ryan C. 6 months ago on Google
    Less than an hour of sharing personal information at this location that information was used to apply for a fraudulent credit card. Avoid this location because they might be stealing identities.

  • 1/5 Steven H. 6 months ago on Google • 1 review
    Was left in the exam room for 50 minutes without being seen which gave me more than enough time see the trash laying on the floor. Was also asked if I was being treated for HIV after saying I’m on PrEP, a medicine that literally exists to make it so you don’t contract HIV.
    1 person found this review helpful 👍

  • 3/5 Mary R. 2 months ago on Google • 2 reviews New
    My son and I arrived at 6:15pm last night to have a bad ankle sprain looked at. (He hobbling in on a crutch). There were 4 cars in the parking lot, no one waiting in the reception area. When we tried to check in we were told by the person at the desk that they had stopped taking appointments for the evening. I could see if it were 7pm or even 6:45, but 6:15pm??? We were told of the other places that he could be seen. We ended up going to their other location on 42nd & L street. Got there at 6:50. There were 5 people waiting in the waiting area. The staff there had no problem checking us in, and after a 30 minute wait (not bad) my son was able to have his foot x-rayed and to be treated. It appeared that the 72nd street location wanted to close early. They sent us away crutches and all. I would never attempt to go to this location ever again. From now on, it will be 42nd & L. Much more professional and willing to provide service. I highly recommend 42nd & L. UPDATE: After speaking with Jill today, I was informed that this location was having a staffing issue due to an illness. I am totally sympathetic to that and can understand staffing issues. Had the receptionist explained that, I would not have had an issue. I appreciate Jill following up. While I cannot comment as to the care that we might have received, I will give 3 stars for the follow up.


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