Waited 2 hours and 42 minutes to have a covid test done. Receptionist are terrible. There are 5 of them behind the counter and none of them will even make eye contact with you. Why do they work there? They basically have no purpose. None of them direct you to the proper check in spots, they are the lazy and incompetent. The nurse I had must have been dead inside and hated her life because she was rude and would tell me one thing but do another. She either, didn't know what she was doing or just straight up does not care. I will be adding her name on this post. I will be contacting the board of medicine and BBB due to medical negligence and discrimination. Your walls are paper thin, I should've recorded how the staff would speak about the patients.

Terrible experience. I waited in line for over an hour to get an appointment for a large number of bug bites that wouldn't go away. When I got to the receptionist I asked how much to get checked out, cash pay because I don't have insurance. I was told $100 for the office visit. I paid the $100 and finally was seen, well looked at briefly anyway. She (the doctor) took one glance at my hands (my whole body was affected, but she declined to look at any of the other bites), within 20 seconds she told me that they weren't in fact bites but my immune system overreacting to something unknown. She ordered a steroid shot and a weeks worth of antibiotics. I got the shot, filled the prescription and left town the next day for work. The issue seemed to clear up so I was content for the time being. Two weeks later I came back home and immediately the issue started up again. Come to find out they were in fact bug bites, bed bugs from a recent houseguest to be exact. I didnt really think about the visit again until I opened the bill, I was being charged an additional $278 on top of the hundred I paid already. I called to get details of my bill and instead was told they would mail me a statement but that they would really appreciate it if I paid my debt, which they were saying was already overdue. I explained that I paid the amount I was told upfront, but they kept insisting that I "take care of my responsibility". After this extremely condescending and unproductive call, I waited for the detailed statement. Finally it came, I was charged roughly $35 for the nurse to give me a shot, $8 for the shot itself and the remainder was for the office visit. That's $135 more than I was told, I explained this and once again had to endure the condescending comments from the billing and financial aid department. They tried to convince me the $100 was just a copay, although this was never stated and my experiences with other walk in clinics in town have been upfront about the costs. I spoke at great lengths to a higher up in the billing department, she assured me she would look into this and get back to me, as of today, over 3 weeks later, I have heard nothing back. But, I did receive another bill for the same amount as the first one. So now I have unnecessarily been given a steroid shot and a round of antibiotics, and they still think I owe them more for the office visit than I paid initially. I don't dispute the cost for the unnecessary shot, but if you give a customer a price, you should stick to it. And if the services that were paid for weren't properly provided, then the company should make it right. I guarentee if this doctor hired me to remodel her bathroom, and came home to see that I painted her house instead, she wouldn't pay me a dime. No accountability within CHI means that no matter how big this conglomerate gets, I will never pay for their services again. The healthcare industry is too competitive to accept such substandard and incompetent practices. I highly recommend that anyone considering visiting CHI do a quick Google search for walk in clinics and choose almost any other one besides CHI. UPDATE: CHI responded immediately with their form letter response on google reviews, but when I emailed them my contact information (as requested in their response) I never heard anything back. They do continue to send me billing notices, even though this charge is currently in dispute. Terrible care and worse business practices. SECOND UPDATE: I called again, spoke to Zeke G. Informed him of the situation, he talked in circles eventually settling on the idea that the burden of proof is on me to show that the receptionist told me it would be $100 to get seen, (cash pay, no insurance). He tried to convince me that was only an estimate and that they gave me a $55 cash pay discount (not applied until I complained originally). Somehow after a brief but faulty diagnosis their 'estimate' went from 100 to 229. But according to Zeke, it's my fault for not requesting the receptionist to put her words in writing when she quoted me the cost to get seen.

Absolutely worst front desk people I’ve ever experienced. Half the time one of them is on Facebook ignoring the long line. You can see their computer is open on social media. If you can get past the rude front desk people, the rest of the service takes a while but at least they act like they’re at work.

Went in around 1:40pm to see priority care and ended up walking out because receptionist literally just walked away from me. Unprofessional especially since there was a really long line formed and I was not about to wait another 10-15 minutes

Took my daughter in about a burn on her face & the dr we saw didn’t wash her hands and with NO gloves was touching the exposed burn. It’s not RED and irritated today & she’s complaining more about that pain than she did when it happened. Was very upset and rushed in and out of the office. Because my diaghyer didn’t verbally saw ow when her stomach was being pressed on really hard but was whining instead she told me her stomach didn’t hurt because she verbally didn’t say ow. She’s 3.

The weekend female APRN does not want to write prescriptions to relieve virus symptoms. No reason to waste your money and time to basically be told to suffer with everyone else,. She did not take the time to read my medical history correctly. She acted RACIST. Will never go to this location again. She needs a course in BED SIDE MANNER.

Was initially seen fairly quickly for a Sunday. Unfortunately I wasn't correctly diagnosed and given sub par treatment. I called back 4 days later to speak to the doctor and get additional meds ordered. I had to leave a message with the front desk for the doctor. I called again after 4 hours, waited on hold for 30 minutes and was then given to a nurse who was not helpful and couldn't tell me when the doctor would call. I get that they are busy but I was trying to get this handled with a 5 minute phone conversation instead of making them even busier by starting over with an in person appointment. At this point it's been 8 hours and I am going to seek care elsewhere as my condition cannot wait.

The nurse was terrible. She was doing things with angry manner and her tone of voice is not good either. Probably one of the worst RN I have ever see. She need to either stay home or quit the job. Doctor was okay. I just feel like these people doesn’t know what they’re doing. We need better doctor and that actually know and care about what patients are there for.

Please don’t go here. Got a Covid test 26 hours ago and still don’t have any results. And they don’t answer the phone. Horrible.

I appreciate being told by front desk that there is “nothing we can do.” It made me feel instantly calm and reassured about my condition. Doctors and nurses are very generous and down to earth, but it is true what the reviews say about reception.

I recently started coming here through my Medicare insurance. The Dr they assigned me was awesome and his was even more awesome. Everything under one roof. Close to home. I hadn't been to any doctor in a couple decades but I'm so glad to come here.

My son and I stopped here last night to have a badly sprained ankle looked at. We had tried to go the urgent care at 72nd street near Crossroads Mall and were turned away at 6:15pm, as we were told that they stopped taking patients for the evening. There was nobody in the lobby, 4 cars in the parking lot. They close at 8pm. Arrived here (L street) at 6:50pm and had a much better experience. Full parking lot, 5 people waiting in waiting room. We were told that we would have a 30 minute wait - not bad at all. All of the staff from the check in people to the x-ray tech, to the Doctor - everyone was wonderful and they truly seemed happy to provide service. They were efficient and kind. My son had his x-rays and the radiologist on staff even read the x-rays before they left for the day so we left knowing everything that we needed to know. I would highly recommend this location and their staff. A++++++

I've been coming here for many years. Staff is always polite and helpful. Doctors are kind and knowledgeable. Helpful after-hours urgent care is available as well as a physical therapy department and on-site pharmacy. You also have the ability to sign up for "My Chart," which allows you access to information regarding your visits, lab results, procedures, medications, and more. You are also able to send or receive messages via text to and from your doctor or nurse. Helps things get done much faster with more efficiency. There are several doctors with various specialties, so you should be able to find one that is right for your family. I highly recommend this place.

Called before i arrived about what i needed to be seen for, they said that i could walk in. Came here and was told i needed an appointment to be seen. Miscommunication & rude

They sure know how to take their sweet time with clients and do it intentionally. No such thing as a walk in clinic when you wait over an hour but told 30 mins. Absolutely ridiculous.

Clean and nice place. Front desk staff can be a bit standoffish, but nothing too horrible. Urgent care sometimes has a long wait, but it's and urgent care so that's understandable. Staff have been great with all of my scheduled appointments and have been great in helping me get paperwork for school all settled. Generally come here for all basic appointments I need and have never had any drastic issues.

Don’t really appreciate when people doesn’t show care for other and respect specially that you see a receptionist going to another person nicely asking if they were not called yet when you had already asked when was my turn that I was waiting almost 2 hours I know that I just walk in and no appointment was set but I was not informed about the wait time just to know what to expect I have children single mother with a full time job and when it comes to that receptionist asking the man infront of me that one more person is first then he is next Im the only one for 2 hours wait the other two were there after me, and then gues who was the person called in first seems that that receptionist and the man knew each other she only asked him and not me or the other people waiting if they were called in…. Should show care for everyone not just one person while I’m writing this post in still waiting in the lobby hoping when I get to see the nurse my day changes thanks anyways but this is my first and last time in this location and I DO NOT RECOMMEND AT ALL.not all receptionist .are the same but remember that when one fruit is spoiled may contaminate the rest, and in order for me to publish this add I have to at least choose one star other wise I would have chosen NONE!.

PA Krystal Turpan and all of the staff there was very friendly and informative. She took care all of my needs and squashed my worries and doubts. Her nurse was so kind and patient. I loved how she took time out to explain every detail to me and helped me tremendously. I just loved here and was scared because I had been with my previous physician for years and do not like change. I was referred there by a family member and am extremely happy that I went. Thank you PA Turpan, see you next month!