I was previously employed with CHI and regardless of my opinion as an employee as a patient I think they are worst. Whether you are calling to schedule or for results you not get an answer without a minimum of a 7 minute hold before speaking with anyone. Physicians rarely have availability! Nurse practitioners there are rude. You sometimes will not even receive a phone call with results! Documentation is hardly mailed in a timely manner. And when results are given, they are provided by multiple people that overlap each other like no one is documenting their phone calls. If a physician has a preference that individual needs to either start a private practice or enter a specialty. Worst medical organization in Nebraska.

Today my significant other, who is very apprehensive about anything that has to do with the medical field, was experiencing a mental health crisis to the point where he suggested we sought out medical help. It is common sense to reach out to a primary care doctor for an issue such as this but unfortunately my boyfriends previous primary care doctor was in his home town and he had not followed up with anyone in Omaha so our next thought was to attempt an urgent care. After starting at an urgent care we were advised to try CHI Priority Care for our needs. The front desk and nursing staff were very kind, understanding, and professional despite my boyfriend being in a state of distress and panic - and occasionally coming off as flat and rude. The concerning aspect of this experience was the way that Ronette Lammers dealt and evaluated my boyfriend. She was condescending the whole session, consistently saying phrases such as “I’m not sure what you even want me to do” and “I have a lot of other people to see if you could just make up your mind”. Throughout the session Lammers made comments about how my bf should have reached out to his primary care MD - which is warranted and fair, but she was not professional in any way about it. I even heard her on two occasions talking rudely to the nursing staff in the hall regarding my boyfriend. I myself am a health care employee and work directly with patients daily and was left embarrassed and to the point of no words after experiencing patient care from another point of view. They way Ronette handled herself in the room with my boyfriend today was honestly disheartening and makes me understand why people are hesitant to reach out for medical help during a mental crisis. I advise Ronette to take some time away from direct patient care as she comes off as extremely rude, bothered, and burnt out. Please take a hint from these google reviews, you are leaving patients with more anxiety and questions walking out your doors than when they walked through your doors.

Absolutely horrible. I came in symptoms of highly variable blood oxygen levels and feeling like I was going to pass out. It was my liver and kidney failing I found out later. They took nothing seriously and the doctor wanted to talk about how much protein I was eating. They could tell me nothing remotely useful. The nurse who dealt with me initially was incredibly rude. This was June 2021.

HORRIBLE visit! Ronette Lammers was the provider I saw this afternoon she was very rude and condescending - definitely does not come off friendly or someone that should be dealing with the public- especially people coming in to be seen for their health issues!!! Not professional what so ever , she did no sort of physical exam on me but states in the after visit summary everything was normal -how would she know if everything was normal she didn’t move out of the chair the whole visit ?All she did was sit and drill me about my medication list from 5 years ago! I asked if I should go else where when she was acting as if I was a bother to her, she said no but I honestly didn’t even want to be seen by her or even trust her so called professional opinion. I asked the nurse if there was an actual doctor there not some LPN that’s mad at life. I mean you are dealing with sick people and acting completely rude to them -FIND A NEW JOB if you can’t be nice to patients!!!! The nurses were nice thankfully, I feel bad they have to work besides a Karen who try’s to be a doctor! What a joke- I’ll be in contact with CHI over this!

Frightening experience. I went in this evening for a cat bite that had become swollen. I explained my history with mrsa to the provider. I got a tetanus shot and he said he would prescribe an antibiotic given my history and concerns of infection. I get to the pharmacy to pick up the prescription and find the antibiotic was not there or listed on my after visit summary. The prescription for fluconazole was ready, but not the antibiotic. The pharmacy tech said they had no order for anything else. It is 7:30 when I find out and call the clinic back only to find out the office is closed. The website lists closing time at 8:00 pm. The person who answered the phone couldn't help me because PA's are not listed in the directory, nor could she provide me any additional help as simple as taking a message. Now I'm home praying I don't have an infection that could get out of control over night or I could go to the ER. I'm extremely disappointed that after sharing my history of mrsa the provider wouldn't double check that he actually prescribed and called in an antibiotic.

After waiting for 2 hours, I was seen by a doctor for less than 10 minutes, and I was told the same information I had gleaned from webmd based on my symptoms and given a temporary (5 day) prescription. I felt like they weren’t even listening to me and were just trying to write me a prescription and get me out the door, rather than actually figuring out what was wrong/referring me to another doctor who could figure out what was wrong. And on top of that, while the prescription helped my symptoms, as soon as I ran out my symptoms came straight back. So this visit was an absolute waste of money

Unable to get consistent information between staff for a very basic visit. New to CHI, have never had such a hard time scheduling appointments in my life. Beyond disappointed and unimpressed with these first impressions.

God awful customer service. Surgeon was great, nurses were great. Absolutely impossible to actually call anyone. Routed in a continuous circle through support. Phenomenally bad service in that regard and the reason I avoid CHI whenever possible.

I want to give him ten stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️if I can. He is a good physician. 👍👍👍

Terrific health care here. CHI is so patient oriented it's wonderful. Dr Kirti Gupta is the best doctor you could ask for. She's thorough, and she listens to you. She is very knowledgeable, a good doctor. You are never rushed through like other offices. You are treated with respect and courtney. I highly recommend Dr Gupta.

Took my kids in today, seen by Ronette Lammers. Worst experience ever, she is rude, and told me my baby had an ear infection prescribed him an antibiotic. He had tubes placed in September, and there was no drainage so I called the ENT right away to make sure the tube wasn't clogged. Got him to the ENT 2 hrs later and there is no ear infection at all. Learn how to do your job. Very dissatisfied.

I have gone here a few times for Urgent Care and I have not had a bad experience. I have been met with great staff, and they have always been willing to help! I was seen by Richard twice and I could tell he really wanted to make sure I got answers and I was well enough to send home!