They will use all attempts possible to prevent you from cancelling your membership. I moved out of state and honestly didn’t realize I have been paying for a membership for two years I haven’t used. Tried to cancel 4 times, they said it had to be in writing with my signature which I sent via email. Then said they cannot accept email cancellations and must be sent certified mail. I am not paying to send a certified letter to cancel my membership. The rep told me rudely “then you should have cancelled before you moved”. I had been a member of this club for 10 years before I moved. I am reviewing their contract and filing complaints with my bank and the BBB. It should not be this hard to cancel a membership after my many many years of loyalty to them. They have lost a customer forever and I will encourage everyone I know in Omaha to cancel their memberships as well.

I wrote a review a number of weeks ago. With the Omicron variant now a problem I have to reverse my take on the venue. Depending on the location it can be crowded. The last few times at this gym we were very close to other folks using the equipment. One room in particular was so crowded we had to wait to use some of the machines. While we wiped our own space down it was not the surface that concerned me as much as the air and what I was breathing. I stopped my membership for now. I will say that if it weren't for COVID it is a venue I found to be very condusive to getting fit and remaining fit. This has absolutely no reflection on Dana, my trainer. In addition please read the agreement very, very carefully - even the "plain English" version they give you. I came in on an anniversary special. I believe I paid something like .40 cents for their 40th anniversary. Don't quote me on this but it was under a dollar. Turns out they then take out $40.00 for the first initial fee after they get your checking account info. I came in on the $21.40 every two weeks deal. Fair enough. But, when I elected to terminate my membership before the year was out due to the new virus variant and the crowded conditions that were increasing I was charged over $50.00 payable immediately. I complied but was not pleased. Today I looked at my checking account and saw three withdrawals for $21.40. I called and asked for a refund. Nope. The rep told me I'm on the biweekly plan and there are three Fridays in December. No refund. And not the twice a month they told me when registering. They are super friendly, of course, when you are about to join. I was rushed through the process, which is nobody's fault but my own. But that they do rush you through is disappointing. Lesson Learned. My advice if you wish to join this club - take the free times they offer and take time to review the membership small print. Ask questions. PS I was wondering how these large fitness clubs stayed in business during the height of the virus. It didn't take too much thinking to realize that a large percentage of members don't bother to stop their membership payments even if they are not using the gym. This happens for a variety of reasons: going to use it again and don't want to lose the special deal they came in on; forgot about it; intimidated by the whole stopping the membership process, etc. So, these clubs continue to collect who knows how much in membership fees from folks who have stopped using their facilities. Take the time to do the cancellation process. There will always be another "special membership offering" down the pike when you do decide to go back to the gym. Read my review on Endless Possiblities Fitness. No membership fee. Small venue. Excellent trainers who are honest and won't collect $$ for doing nothing.

Updated Review: After an incident involving a guest that I had brought in last week that I wrote a review about this Blue Moon location. I’m amending my previous review to state that not one but two members of management contacted me within 24 hours to rectify the situation. I’m satisfied with how it was handled and am happy to return to Blue Moon and enjoy the same relaxed, positive environment I enjoyed previously.

While I was a member, I did love the gym. I had to edit my review because of the hassle of canceling. I moved out of state in June 2021 and forgot to cancel my membership prior to moving - not the source of my complaint. I contacted them in July to find out what I needed to do to cancel. I was told to send a certified letter & send to Blue Moon Fitness 10930 Emmet St Omaha, NE 68164. He also mentioned that I could avoid the cancellation fee if I canceled after September 2021. That was fine, and I waited to send the letter - much later, as I got busy with life. I had no complaints at this time, other than they really do need a more convenient way to cancel the membership. I sent the certified letter on 12/20/2021, USPS left a notice on 12/24/21 at the gym informing them that delivery had been attempted and instructions on where to retrieve the letter or reschedule delivery. This is where I have a problem, and it has yet to be resolved. Blue Moon never made arrangements for redelivery. I was charged an annual fee on 1/3/22, as well as club dues on 1/7/22 and 1/21/22. The gym membership should have been canceled in December, and I should not have had any charges in 2022. I filed a BBB complaint 1/4/2022. Blue Moon responded on 1/5/22 stating that they would refund me if I provided proof that I SENT the certified letter. I PROVIDED THE PROOF IN MY INITIAL COMPLAINT. I provided the receipt that showed it was sent on 12/20/21, and I sent the tracking that showed deliver was attempted on 12/24/21 (the gym was open and it was during their operating hours on 12/24/21). They have not responded again, have not refunded me and continue to charge me. The membership was canceled on 1/5/22, and I understand that the cancellation policy states they will continue to charge you for the entirety of the month that you cancel in. HOWEVER, I should have never been charged in January and the cancelation should have been taken care of in December. It is beyond ridiculous that this is still ongoing and they have not resolved the issue.

As its motto states bluemoon is a great gym for those who are looking to work out hard daily or just once in a while. They have updated equipment, and offer personal training and fitness class. They have a womens only fitness area and a streatching area. They provide locker rooms and multiple water fountains. It is a clean facility and the staff are nice. It is also affordable, with some memberships as low as 10.00.

I have been going to this gym for months. I moved towns but forgot to cancel my membership before I left so I called and they said I wouldn’t be able to cancel over the phone I had to come in person and cancel it but that’s a problem because I live in another state. I tried to have one of my friends cancel it but now have just been getting charged for months because they won’t let me cancel it. Finally I got a whole new checking out just to finally be able to cancel my membership. Little to say I will never go back to this gym and all of my friends and family are getting rid of their memberships as well

It's a shame i have to leave something like this, but when i had came in looking for a day pass i was told to get a week membership and cancel it before the week end and come in to cancel and do so for the cheapest option. So i did, then a month later, I learn I've been charged several times for a more expensive membership when i was told it was a weekly one that i had already canceled, so i went in and the employee who signed me up either misread or told me wrong to get more commission. i dont know. But the fact that the assistant manager (who was very kind) didn't have access and couldn't help should be a wake-up call to administration to re-look on how complex they make their contracts. I was told one thing and had to go in 3 separate times and not get refunded after i had gone to initially cancel it. Maybe some restructuring needs to happen there, but that's just so much for trying to go in on ONE day. EDIT: Got called by the manager and went in a FOURTH time. It was a nice meeting, but even HE can't issue a refund. I got offered some free membership, but my business was already elsewhere, i was looking for a simple refund. So this review will stay here until that happens. Just being transparent, again, nice manager and assistant manager. They just dont seem to have access to much.

These guys are the worst. Try ripping you off even when you clearly tried to cancel membership multiple times. Incompetent and shady business practices. Awful. Just plain awful. Literally the worst.

I like this location because it is not too many people for me and I have spent time relaxing.

I enjoy training with Nate Gill as he puts together creative and well rounded workouts for the small group training classes. He’s also very knowledgeable of the equipment in the gym for personal training sessions. You can pretty much tell him anything about what you want to work on and he easily puts together effective workouts on the spot ensuring you’re doing the moves properly to get the most out of personal training time.

If I could give this location negative stars I would. I paid for personal training sessions upfront in full. Three sessions in I was hit with a 120$ charge. No one at the location or manager are able to tell me what this is for. This was in Aug. it is now Nov and still dealing with them on my refund. They have stated several time your refund is approved we are waiting on the owner now!!!! it’s for extra training sessions. My trainer got FIRED before I even finished. The dude would was not consistent and wouldn’t show up some session just trash. Than this week another 120 was taking out and they can’t tell me what it’s for. DO NOT TRUST THIS GYM. SCAMMERS!! The fact they haven’t offered compensation after leaving me hanging with training sessions and taking my money for god knows what. I called corporate everyday last month no one has returned my calls either. DO NOT TRUST!!! It’s 2024 there should be penalty of documentation stating what is being charged and why! You should be able to tell your customers with ease why you are taking their money. I don’t have an extra 120 to give away

Horrible gym and awful management. They will go out of their way to make canceling your membership as difficult as possible. I highly recommend joining elsewhere and avoiding this scam. Response to Joel: I joined at the Central location and had all club access. Thanks for providing the literature. My point is Blue Moon specifically goes out of its way to make the cancellation process as difficult as possible. When signing up I verbally asked the employee what the cancellation process is and they assured me it was very simple and immediate. It would be good business to be clear when signing people up. Might help with these bad reviews and you wouldn’t have to try to justify anything. Hope this helps somehow. If you want more clarity feel free to pull my number from the system and give me a call.

I've been a member for 2 years now, and I really love this place. For the price I pay, you get a lot. Literally my only complain is the fact that I can't get a weekend workout in on Sunday nights since you guys close early. The one big guy that works the front desk in the mornings is super cool. I forgot his name, which I feel bad, because he calls every member by theirs. Dan Gross is a pretty cool guy too. Super knowledgeable. I joined Blue Moon Fitness when I first moved to Omaha, and I'll be sure to stay until I move away early next summer. 💪

Fantastic fitness facility. Great staff that care about your success!

Enjoyed the tour of the club. They have a special Women's area of the club. New equipment in it too. And new equipment in some of the regular areas too. They also offer classes and have massage beds for unwindng as well as personal trainers.

Would give 5☆ but I am FED UP with the marketing phone calls. 😮‍💨

Friendly people throughout. They want to make sure my workout needs are met!

Great gym for all ages, from a first-timer to a lifetime gym rat

Great place always so friendly. But please keep the paper towels in woman's exercise area filled.

Blue moon member for almost 7 years....love this gym and the staff!

On Aug 1st I went in person and canceled my membership. Then today Aug 5th I went to check my bank account and they still charged me as if if still a member there. Like I was warned that this is would happen to me, but I was hoping it was not true. I have the email saved and screenshot of the document saying I HAVE fulfilled my 12 month contract! So I don’t understand why I am still getting charged.

I love this place and my trainer Skye is the best 💗❤️🥰 she’s really educated and know what results you want and will train you. Come get some 🏋️‍♀️

Very friendly and the staff are so nice and caring and very friendly and the place is amazing and the best gym I have ever attended

Love this gym! I've been a member for 12 years!