The gym is what it is, and shockingly, that's not the issue. I cancelled my membership in March and received receipt of this immediately but to my surprise, I was charged repeatedly until June. They had forgotten to cancel it in the system. Originally, it seemed like this would be no big deal, I'd just be refunded within 30 days and was told to call back in July if I had not received a check yet. I had not received one by July 8th so I called and was told it would be another 30 days. I received a call confirming my address and telling me that the check would be sent out soon. And still, no check. I called in August and have now spoken to Nick multiple times being told he understands my frustration and it will be another 30 days. And here we are in the middle of September with no check and no call back (as requested) from upper management. Overall, if you are looking for a mediocre and moderately priced gym, where all you get is lip service when they can't correct their own multiple mistakes, you're in the right place :)

Commented under my post and still have not been helped. Other sites have been snobby about how They talk to me as well.. They charged me when I had gotten told that I would not be charged and they are taking their sweet time refunding me the money they haven't started the process of refunding me and I went almost 2 weeks ago. They said something about how they have lots of refunds to give back and so they only work on refunds every other week or so like no I'm sorry but refunds should be given back as soon as people complain about it not whenever you have more to do. This causes me lots of problems. I'm not happy.

I considered membership for this gym because of their 12-week free membership but backed off when they asked for my bank account information. They have since called, emailed, and texted me. It's been an hour. I joined the YMCA instead. Stop. EDIT: Three weeks later I am still getting emails and calls from them, some spoofing a number from my hometown 1,000 miles away.

Horrible gym and awful management. They will go out of their way to make canceling your membership as difficult as possible. I highly recommend joining elsewhere and avoiding this scam. Response to Joel: I joined at the Central location and had all club access. Thanks for providing the literature. My point is Blue Moon specifically goes out of its way to make the cancellation process as difficult as possible. When signing up I verbally asked the employee what the cancellation process is and they assured me it was very simple and immediate. It would be good business to be clear when signing people up. Might help with these bad reviews and you wouldn’t have to try to justify anything. Hope this helps somehow. If you want more clarity feel free to pull my number from the system and give me a call.

We payed up the membership after the fact told them to cancel out my card and use another they billed the card we told them to take off. Then the manager lied and said he didn't sign us up for the premium 9.99 price. They ripe you off for as much money as they can get from you.

I have never been to a blue moon fitness, never even talked to someone from blue moon fitness, yet they call me monthly to sign up. I assume they bought my number from some data company and that's just the scummiest thing I can think of. I really wish they would stop pestering me with unsolicited phone calls

Great gym. Just wish it was open later on Saturdays and Sundays. 7pm close is hard to get there and be able to exercise after work.

If I could give this location negative stars I would. I paid for personal training sessions upfront in full. Three sessions in I was hit with a 120$ charge. No one at the location or manager are able to tell me what this is for. This was in Aug. it is now Nov and still dealing with them on my refund. They have stated several time your refund is approved we are waiting on the owner now!!!! it’s for extra training sessions. My trainer got FIRED before I even finished. The dude would was not consistent and wouldn’t show up some session just trash. Than this week another 120 was taking out and they can’t tell me what it’s for. DO NOT TRUST THIS GYM. SCAMMERS!! The fact they haven’t offered compensation after leaving me hanging with training sessions and taking my money for god knows what. I called corporate everyday last month no one has returned my calls either. DO NOT TRUST!!! It’s 2024 there should be penalty of documentation stating what is being charged and why! You should be able to tell your customers with ease why you are taking their money. I don’t have an extra 120 to give away

Flexible and affordable membership plans, very diverse equipment, rarely busy, welcomes diverse fitness levels, easy in and out, nice lockers, reasonably quiet, dedicated women's room.... Couldn't ask for much more.

I have been going to this location ever since it opened. I decided after years of going to this location, I would write a review. I live in West Omaha, I travel a long ways just to go to this location. The members here are very friendly and will make you feel like you belong at Blue moon. I know a lot of members at Blue moon, I am one of the members that will say hi and talk to you. I stayed with this gym because they will acknowledge you. They will say hi when you enter and will say have a good day when you leave. I always see the workers wiping machines down, also sweeping and mopping the floors. As you walk by someone that works there they will smile and say hi to you . The trainers will take the time to answer any questions that you have. They will walk around and help out any members that are looking for advice on how to workout. I have watched how the trainers interact with the members that they are training everyday. The trainers show that they care and also that they want to see the member succeed in their life changing goals. Colton and Kelly are good training managers. Also all the employees are very nice and they make you feel welcomed. Rob is the new manager there, I believe he transformed from Bellevue location. When I first saw him at the counter he asked how I was doing and introduced himself. He took the time to stop and talk to me as he walked by me. Dustin is also a good employee, he takes the time to talk to all the members and see how everything is going with each member. All the employees at Blue moon fitness value their members. I wanted to write a long review because I enjoy going to this gym. After years of going here, I wanted to share my excellent experience with everyone. I am always there if you want to ask me anything also. I am a dedicated member. We are all family members at Blue moon fitness.

It is never too busy so you almost always get the machine you want and the staff are very friendly.

I love the dedicated women's area. Quiet and not too crowded. A good variety of equipment there, as well. Would be great if they could get a weight lifting machine to work the calves out back there (Is a calf-curler a thing? I don't even know, lol). Staff is always friendly. Positive environment and not intimidating. Highly recommend!

First time visiting. Front entrance is a build up of dirt and dust like they NEVER clean the area - at all. Front desk person was nice - the rest of the gym was ok. Shower was ok however no hot water.

I love this fitness club, it is clean, organized, people are respectful and everything is up to the highest standard

Great cool place to work out , friendly, clean, and no worries

Great gym. Inexpensive, clean, great staff and they have all the equipment I need.

i love this gym it’s got everything you need from free weights to all machines the only thing that’s wrong is it’s dirty i’ve noticed around the water fountains especially other than that it’s a great gym and it’s got everything you need.

Nice gym with friendly and professional staff. They made an overweight diabetic woman feel welcome. I look forward to going in after work.

My wife and I started personal training with Lauren. She is fantastic. Great attitude and very positive. Wonderful experience!

Nice clean gym, ABSOLUTE scam as far as what they charge. They charge you more than they say they will when you sign up, and they will keep charging you after you cancel your membership. I signed a contract saying they would not charge me beyond my last month, and sure enough, I got charged in full the following month. When I called 3x asking for a reimbursement, they promised a call back and never did. Eventually the only thing they had to say was “the guy was new who assisted in cancelling your membership,” and never gave me my money back. Nice gym to workout at, but will cost you much more than they claim.

Friendly staff, inviting atmosphere, and great drink selection. Overall, it's a great gym.