1/5 Grant S. 1 year ago on Google
Our
family
of
8
attempted
to
celebrate
a
birthday
last
evening.
The
service
was
the
worst
I've
ever
experienced
in
my
75-year
lifetime.
It
took
more
than
an
hour
for
the
first
4
meals
to
dribble
out.
After
1.5
hours,
the
remaining
meals
still
had
not
come
out.
After
complaining,
we
were
told
that
they
were
having
staff
issues
-
but
they
made
no
attempt
to
remedy
the
problem
with
substitutions,
etc.
(We
were
told
there
was
no
lettuce
for
the
wraps?????)
We
waited
another
30
minutes,
before
giving
up.
Given
that
the
birthday
dinner
had
been
disastrous
for
us,
we
offered
to
pay
for
the
drinks,
but
not
the
food.
We
were
told
our
offer
was
ridiculous.
Our
party
included
a
young
couple
with
a
baby,
who
were
hoping
to
enjoy
a
rare
evening
out.
They
spent
two
hours
waiting
for
food
orders
that
were
never
delivered,
before
going
home.
We
are
sympathetic
to
any
restaurant
struggling
with
limited
staff.
After
two
hours,
our
patience
was
exhausted.
We
were
never
warned
about
a
delay.
No
one
offered
any
substitutions.
No
one
at
Rusty
Nail
showed
any
concern
about
the
long
wait
for
us.
Finally,
Rusty
Nail's
refusal
to
make
any
concessions
on
the
bill,
after
a
disastrous
evening
for
us,
was
the
final
outrage.
Two
of
the
four
couples
were
regular
customers
of
Rusty
Nail.
The
other
two
couples
were
new
customers.
Needless
to
say,
none
of
us
will
return
to
Rusty
Nail
anytime
soon!