1/5 Rene' C. 1 year ago on Google
We
booked
thru
a
third
party.
We
checked
in
at
a
little
after
midnight.
At
the
time
of
check-in
I
was
informed
that
$100
would
actually
be
charged
to
my
credit
card
above
the
room
rate
and
fees.
I
wasn't
told
of
this
when
booking
my
room.
The
explanation
was
they
cannot
tell
the
difference
between
credit
cards
and
prepaid
cards
so
it's
for
incidentals
and
woukd
be
refunded
in
3-5
days.
Because
it
was
so
late
,
I
accepted
the
additional/non
disclosed
charges
at
the
time
I
booked
and
paid
for
a
non
refundable
room,
and
went
to
our
room.
The
next
morning,
I
called
at
9
am
to
ask
for
a
late
check
out
as
my
11
year
old
was
in
the
hospital
and
we
wouldn't
know
by
11
if
she
would
be
released.
I
was
told
no
because
housekeeping
had
to
clean
40
rooms
that
day.
I
asked
if
the
room
was
available
for
an
additional
night
and
was
told
yes,
but
because
it
was
a
"new
reservation
"
my
card
would
be
charged
an
additional
$100
for
incidentals,
even
though
the
$100
that
had
been
charged
9
hours
earlier
had
not
been
refunded
and
wouldn't
for
3
to
5
business
days.
I
asked
to
speak
to
the
manager
and
was
told
she
would
be
in
at
10
and
my
message
would
be
given
to
her
at
that
time
to
call
me.
By
this
time
I
had
found
the
phone
and
channel
changer
in
the
room
were
not
working.
I
decided
to
take
a
bath
and
as
I
was
running
the
bath
water
a
large
bug
crawled
out
of
the
drain
(see
pics)
and
the
towel
that
was
in
the
bathroom
was
thread
bare
in
places.
As
you
can
see
from
the
pictures
the
curtain
was
also
broken.
I
was
willing
to
book
a
second
night,
regardless
of
the
conditions
of
the
room
and
pay,
even
though
I
may
not
need
the
room
for
the
the
night
just
for
the
convenience
of
having
a
room
away
from
home
while
we
waited
to
hear
from
the
hospital,
but
I
was
not
willing
to
pay
an
additional
$100
deposit
that
was
never
disclosed
to
me
at
the
time
of
booking
and
payment.
We
packed
our
things
to
leave
and
check
out
as
I
had
not
heard
from
the
manager
and
it
was
11.
As
I
walked
to
the
front
desk
I
passed
an
office,
I
stopped
and
asked
if
she
was
the
manager,
which
she
confirmed
she
was.
I
asked
if
she
had
not
received
my
message.
She
responded
that
she
had
only
about
30
seconds
prior
to
me
walking
up
to
her
office.
Her
poor
employee
that
was
sitting
across
from
her
was
thrown
under
the
bus
in
front
of
a
guest.
I
asked
about
their
policy
of
charging
an
additional
$100
deposit
to
stay
a
second
night,
her
only
response
was
it
was
a
"new
reservation
".
I
will
not
stay
here
again,
the
manager
definitely
did
not
appreciate
my
business
and
what
a
ridiculous
thing
to
collect
two
deposits
for
two
night
stays.
This
hotel
must
have
so
much
business
it
doesn't
need
mine.
1 person found this review helpful đź‘Ť