The room appeared to be clean Woke up next morning I didn’t plan on leaving at 7:30 a.m But when you get up and turn the lights on an see roaches crawling on the floor, in the bathroom on the wall in the shower crawling all on the towels, excuse me but no thank you I’m ready to go. So I Immediately left an informed the front desk about the problem. She never apologized for the problem, at some point some type of Customer service should’ve been used. So I asked to be called by a manager. I never received a call so I called, when I called to ask speak to the manager. The person who answered the phone her name was Robbie/Jamie, and she said she was the assistant manager. She has no type of customer service skills, Very rude I don’t know anyone who would want to stay at a hotel that has roaches crawling all over the bathing towels and all on the shower walls and all over the place. When you get a hotel you get a hotel for the amenities towels the travel size soap the hairdryer the iron etc. Robbie/Jamie the assistant manager, never apologized either her words were I spent the night so oh well. I asked for accommodations because I wasn’t able to wake up in the morning take my bath wash my face and get dressed and check out at 11 I believe the checkout time is. I don’t know anyone who rents a hotel and pays $90 like I did and does not want to use the amenities towels soap etc. before they check out so for her to say that I stayed all night is unacceptable to me. I wouldn’t recommend this place to my worst enemy..,, Never asked for money back but I would have liked some type of apology. It would of been nice to have some type of Hospitality from managers and clerks. The rudest people I have ever met. I do not recommend this place at all, and I will be reporting this to BBB.

Not terribly impressed. Entry door has to be yanked shut. Same door screeches horribly. Carpet in hallway very bad for anyone with ear or nerve damage. Pool filled in with concrete. Trash can in stairwell full in 15 minutes and doesn’t get emptied until the next day.

Where do I start?! We stayed at this hotel for exactly a month. I waited to make this review until after our stay was over so I could mention any significant issues. First impression.. it was dingy, it smelled weird, everything was outdated, and when we asked for an extra pillow they didn't have any. Anytime you need more towels or sheets/pillow cases/blankets you have to personally go down there and return your old ones before getting new one...as a former housekeeper myself, that was really inconvenient and odd to me. The only staff member there that's even friendly is the maintance man.. he's full of jokes and always friendly, but Jamie and Robbie are a different story. With Jamie, she never not once spoke to me in person, but she always spoke to my husband anytime he came through the lobby. Robbie acted friendly at 1st but after about a week of being there she got to where she would just stare at me and my kids in the lobby.. never saying anything to us like she once did. They like to complain that your kids are being loud even when the kids are laying in bed watching TV. Oh and did I mention that they asked us to put in a good review for them.. even wrote down their names for us on the 2nd day we were there?! They know they have a ton of bad reviews already. Don't ask to use the roller cart for your things because they will question you and act like it's wrong for you to use it. Also there's a lady in the lobby at the desk thats drinking on the job all the time (not sure of her name). The first week we were there someone broke into our car and stole a bunch of our belongings.. expensive things down to some Spiderman sippy cups of my sons... and of course there's no cameras in the parking lot to help. There's no real breakfast.. just some coffee that wasn't even good, instant oatmeal packs, and stale prepackaged mini muffins that they ran out of the first week and didn't get more of. The halls reek of cigarettes and Marijuana smoke and they allow dogs off leash in the hallways apparently. Once someone complains enough about cigarette smoke they come bang on your doors at 9:00 in the morning demanding you open your doors so they can "smell around for smoke". Over all the place is super sketchy, ran down, the staff is rude, it feels unsafe, the beds are uncomfortable, and it's not welcoming at all. Take your money else where because this place isn't the place to stay. There's too many better hotels to stay at to ever stay at this one. Some major changes need to made in order for this place to be "fit".

Extended Stay Omaha review I am a travelling worker. I travelled for work AND STAYED HERE October -November 2021. I am not one to leave negative reviews but the treatment I received from Jamie Hood must be told to the public. I work nights. My background check is clear. I have been in my career for 15 years. I am quiet, well poised, well- mannered, and keep to myself. Well, that should not matter. I booked online and drove 20 hours to come for work. When I arrived, I was told that the room was not available anymore and they had another one available, and it cost $10 more per night. “Okay, that’s fine, I’ll take it.” The first time I encountered Jamie Hood was a week into my stay. She came in tow with housekeeping, and I was surprised because in all my 10 years of staying in hotels when travelling for work, I have never seen a manager come in with housekeeping. I informed the housekeeper that my room was clean, and I had cleaned and vacuumed my room with my personal vacuum. Jamie Hood then told me I had to leave the room so housekeeping could clean. So, I stepped outside, and let the housekeeping clean. The Hispanic lady just looked at me and said, “your room is clean, would you like fresh towels?” Anyways, I stayed there for 29 nights and then Jamie told me that the room was no longer available, and I would have to check out and move into another room. When I asked her if the rates would stay the same, she stated, “maybe.” In Omaha if you stay for 30 nights or more, the taxes you paid during your stay are automatically refunded to you. I strongly think Jamie Hood started this chaos so she would not refund the taxes paid. Anyways, I asked her if there was another room available and I was okay with paying for one extra night in the room so that I could move my things instead of putting them in my car and then moving them back into the new hotel room. She told me there was nothing she could do, the only thing I could do was check out. So, I checked out at 11. I left the things in my car and slept in my car from 11am-3pm since I work nights 7PM-7AM. I had informed Jamie Hood that I worked nights and this move would greatly affect me since I worked nights and would not get enough sleep. At 3 pm, I walked in to check in and Mia was at the front desk. I was then informed that the room I had booked was no longer available (you see a trend here?) and there was an upgrade for $15. Jamie was sitting in the back watching Mia. I informed Mia that Jamie had agreed to keep the rate the same and I was informed that was not the case and the only option was a room that cost an additional $15. So, I agreed to that since I had to work in 4 hours, and I was not about to drive around looking for accommodation. The next day, I heard Jamie’s voice knocking on the door saying “housekeeping.” I wondered what housekeeping was doing here since I moved in yesterday and the room was clean. Jamie then tried to open the door forcefully, but I had a latch on. Afterwards, my card kept getting deactivated and I had to go to the front desk to get a new one issued. The third time my card got deactivated was at 5 am when I woke up to go do laundry. I then went to the front desk to get a new one as I was locked out of my room. The front desk lady than called a number and said, “room 103 is at the front.” I wondered why she called a number instead of just issuing me a card. So, I was informed by the front desk lady that Jamie Hood had informed them if I come to the front desk, she is to be called. The front desk lady, whose name won’t be mentioned for obvious reasons then told me, “I don’t know why I am telling you this, Jamie does not want you here. She will do everything in her power and will even call the cops on you.” So, I thanked the lady and told her I would be checking out at 11 am that day since I did not feel safe staying there anymore. She made a note on my account that I would be checking out.

The place is run like a halfway house. If you leave the building, you better make sure your key works. The key kept not working. There's no room service, If you need sheets or towels, you have to take the dirty ones to the front desk and stand there while they sort through them before giving you clean new ones. The rooms aren't too bad, though the beds feel old and stiff. I booked the room stating 3 adults and 2 kids, so when my mom went down to get more towels and a new card because they kept deactivating, they should have given them to her no problem but instead they called me yelling at me saying they don't have her ID on file so they can't give her anything or fox her key. They didn't inform us in advance either that the elevator didn't work. They waited until after we checked in to tell us. The door to our room stuck, so in order to get in, it felt like you were breaking in. The bathroom door won't close, and the stove doesn't work. The a/c unit hardly works as well, had it set as low as it could get, and the room is still hot. I would not stay here again. especially with my kids. It doesn't feel safe here. The continental breakfast is a joke. It's literally just coffee and oatmeal with a couple of muffins or breakfast bars. A lot of the reviews have the owner replying saying they issues are taken very seriously and will be addressed, but honestly, it doesn't look like they have been. This "hotel" needs a lot of work done. Starting with the customer service.

I had the worse experience I have ever had with a hotel. Check in was at 3pm I got there at 3pm the check in took over 30 mins due to computer issues, why waiting to be check in a very intoxicated guest of the hotel came in stepped right infront of me and started to yell about his key not working, The front desk lady did nothing to tell him he was being rude nor did she apologize for the rude guest, I asked to make sure my room was not by that guest I got put right next to him, there were broken Jim Beam bottles in the hallway the front desk did nothing about it, the same intoxicated guest had drove and hit another guest car in the parking lot and the front desk told the guest that it was between him and the other guest, as I was walking out to get my bags out of the car another guest was checking in who was clearly homeless and detoxing off drugs. The rooms are JOKE they gave a room with 2 adults a standard bed it was dirty and had a foul smell. we checked in at 3pm and checked out by 5:30pm and I will never return and I will tell everyone I know not to go there.

Wow! This place is awesome. Great rates, very clean and comfortable beds. I've stayed at a lot of hotels and this has been one of my most enjoyable stays. The staff Jamie and Robbin at the front were very friendly and extremally helpful. I felt safe and I'm really glad I found this place. The rooms are big, and have a nice home feeling. I couldn't ask for more!!! Ten stars here.

I was in Omaha, on business and stayed here a few weeks. It's in desperate need of an update. Most of the staff was very professional, friendly and accommodating. The room was decent, it came equipped with a full size refrigerator, stove with an oven and a dishwasher. Aside from my car being broken in to, my stay was uneventful.

So we've been here almost 3 weeks after our apartment gets burnt down. Paying weeks at a time in advance. On Friday, March 10, the manager and 4 other employees all barged into my room while we were all asleep. Stating they needed to come and clean the room when we've been cleaning this room for weeks now. Because the first week i asked the housekeeping if they can come to clean, she told me not unless we asked them to. So I have my own vacuum and clorox whipes, the whole deal. They have us throw our trash out and take our towels down to get new ones. Which by the way we started with 8 different towels, then when I turned in my towels I only got back two. Two towels for 4 people is ridiculous. Threatening to kick us out and being very rude and disrespectful, even though we had not done anything wrong. She woke us up for nothing, yelling and trying to start it with me or if nowhere. Because I know very well housekeeping doesn't clean up rooms unless they are unoccupied or about to be vacant. Especially with covid and me having two small kids I don't appreciate 4 employees coming into my room, violating my privacy. Also they didn't even come clean the room after all that so i don't really understand why they even came into our room. So overall, it has a very bad experience and worse customer service. Very disrespectful. On top of all that, the reason we were even staying there was because we lost our home to a fire, so threatening to kick us out for nothing was pretty messed up. The Managers name was Jaime Hood. And from previous reviews I've looked at about this location, this is an ongoing problem that hasn't been resolved.

This ESA was a good place to stay. We stayed for a few months for a job so I got to know the place well. Ms. Jamie is the best worker in the place. She’s sweet, caring, and a joy to see everyday. They are doing updates so it looked better everyday we were there. The rooms are clean, it’s quiet, and a nice neighborhood. Affordable. The ONLY complaint I have is your key card won’t work on the outside doors after 10:30-11ish so you have to walk around in the dark to the lobby door. I spoke with them about a few different times but it never got worked out while I was there.

Broken driers, only one works in the whole hotel. Cigarette smoke permanently in the hallways. Staff come banging on your door asking if you need the room cleaned. My food from Doordash and both times were left laying down at the door "because it was late". Zero customer service. My deposit was stolen claiming my room smelt of smoke. Heavy set woman was very rude and screaming over the phone that she is calling the cops? Left my husband and i very confused.

Overall I like the place! It was quiet and they offer a safety deposit box for your more personal items. They are Military friendly and accommodate families just as well. Now for the price even without a discount it's an entire suite, kitchen, stove n all. If it were up to me id rent the room for months. But they are always booked in advance.

Smells so bad rooms are not the cleanest I guess this is what $100 buys these days. Got a non smoking room the problem is all but 4 other rooms on the floor is smoking and it is good awful.

Not sure why this location has bad reviews. My recent stay had zero issues. The room was clean, staff was friendly, and never had an issue checking in or accessing my room. I would stay again or recommend to anyone if they needed an affordable option on a hotel.

Extended stay Omaha burt st and 90th Horrible hotel phones don't work, half there laundry facilities don't work, they are not pet friendly!!! They say you can have dogs but if your pet talks at all your to get ride of your animals are leave!!! Towel rack in bathroom broken table broken, staff that don't know what they are doing, tell you one thing at check in give you two days and then it's a hep of problems and they do not have enough kitchen wear for you in your kitchennet, they offer a toaster that they dont have one to offer not enough plates even tho im in a room to suite 6 i have two plates for a family of five like I don't know how these people can be operational! This place is the definition of ghetto.

Super friendly staff, allows pets, and cheap. I travel for work and love places that accommodate well.

Got booted out after there for day and paid for a month really big heavy set lady said I was smoking in the room automatically blamed me but I wasn't even there. Took like week to get a refund back from them.

I loved that the rooms had separation, so I felt like I was in my own apartment. They could use some updating, but everything was functional. We had bare floors which were easy to clean up and our own full-size fridge and oven/stove to cook our own meals if we chose. Located on a main street with many restaurants and shopping on the same street. Easy to get back on highway too.

Not bad, all the basics were there. A room with a full kitchen including stove and dishwasher. Appearance wise the place may look a little run down but nothing is leaking. Morning coffee is available but no creamer. Staff was always in front and always accessible if you need something. Affordable laundromat with some exercise equipment. But an Anytime Fitness available down the street also Walmart Marketplace there as well. Pets allowed for a fee. It's worth a visit

The Manager Jamie is amazing. She made sure we had everything we needed. The staff were very professional and polite. And the hotel was kept very clean. The rooms are nice. I enjoyed my time away from the kids lol. It was a very comfortable stay. Kind of felt like home away from home. Very reasonable price for what is offered! I will definitely be back!

This is the worst hotel I've ever been in. Janie or Jamie at the front desk is the worst of it all. She screams at customers, if speaking on the phone with her she not only screams at you but she also hangs up on you on purpose. The keys never work. They took 2 days to get tv working. Then when I left they charged an extra $106 on the credit card on file. When I called to ask why Jamie not only screamed at me but also, talked over me, was very rude and when I asked her not to scream at me she hung up the phone on me not once but twice, because quote , she did not want to speak to me. She is a very rude person. And she did not resolve the issue either. Worst experience ever.

This place has drug addicts roaming around in the parking lot, the staff will steal from your room as they deem fit, and i was kicked out for my room being "having too much trash" so i have to take all of my groceries, amneties, and clothes to another place. They have no respect for their guests, barely clean the rooms, and have no respect for anyone in construction that have barely anytime to enjoy themselves