5/5 Dayan I. 10 months ago on Google
We
visit
Omaha
several
times
yearly
and
have
stayed
at
multiple
properties
throughout
the
metro
area.
This
was
our
first
time
staying
at
this
property.
Initially,
as
we
pulled
into
the
parking
lot
we
thought
we
had
made
a
mistake.
Several
large
shipping
containers
and
construction
equipment
and
materials
in
the
parking
lot
made
it
difficult
to
navigate
around
and
find
an
open
spot.
Evidently,
a
major
renovation
is
occurring,
which
I
understand
needs
to
happen.
As
we
walked
in
there
was
a
very
upset
guest
who,
by
her
own
explanation
had
made
a
significant
reservation
error
through
a
third-party
booking
site.
The
front
desk
representative
was
handling
it
professionally
and
with
a
positive
and
pleasant
attitude.
I
was
quite
impressed
because
I
don't
think
I
would
have
been
as
patient
as
she
was.
When
we
got
to
her
the
front
desk
representative
was
wonderful,
friendly,
and
delightful.
We
were
in
and
out
for
a
good
part
of
the
evening
as
we
were
running
errands
and
going
out
to
dinner.
Every
time
we
encountered
her
she
was
cheerful
and
positive.
We
finally
came
in
late
in
the
evening
and
the
night
staff
was
equally
friendly
and
engaging.
The
next
morning
the
front
desk
clerk
greeted
us
with
an
exuberant,
energetic
"good
morning"
and
a
genuine
smile.
As
we
ate
breakfast
(not
the
best
IHG
breakfast)
I
observed
how
he
interacted
with
all
the
guests
and
it
was
textbook
hospitality.
I
really
want
to
communicate
with
management
and
the
owner
that
your
staff
is
all
absolutely
wonderful.
They
all
seem
to
be
not
just
professionally
polite,
but
genuinely
happy
to
be
on
duty
at
this
hotel.
Despite
the
obstacle
course
of
a
parking
lot
and
construction
equipment
lining
the
entrance,
we
enjoyed
this
property
more
than
all
of
the
other
stays
around
the
city.
We
will
be
back
in
Omaha
again
this
year
and
will
definitely
choose
this
location
for
our
next
stay.
Wonderful,
wonderful,
wonderful.
Please
convey
to
this
staff
that
they
are
the
reason
for
such
glowing
review!!
The
room
was
outdated,
but
clean
and
comfortable.
However,
they
are
currently
under
renovation
so
I
am
quite
excited
to
see
how
it
will
all
turn
out
on
our
next
stay.
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