My grand daughter had a small accident but just to be sure we wanted her checked out. The lady at reception in the ER was rude as could be, they made my son leave because no more than two adults allowed!!??? We sat in the lobby for over an hour, got put in a room where we sat for another hour and a half. They did a cat scan and we've been waiting on results for that for over an hour and a half. When I stepped out to ask the nurse about getting a doctor, she shoved us back in the room stating infection and privacy issues. !!? No one was masked or gowned?? These are all the same people we were with in a lobby for an hour!!! They weren't worried about it out there. I'm so angry. We are all starving, the baby needs to sleep and eat. The room is hot and I'm done with this place. They shove you in a room and blow you off. No patient care. Would not recommend!!! I never met nurses so rude. And they care for children???

Our 26 day old grandson was admitted this past week. Other than Kelcie, who was an angel, the care and attention was terrible. My daughter literally begged the night nurse to help her care for her baby because she was exhausted. She was still recovering from her c section and had an infection of her own. She ended up in the er herself that night. The nurse gave her zero attention. We had to ask repeatedly for information. Not one doctor came in the first day to give us a diagnosis or results for any tests until we told them we were halting any treatment until we were told what was going on. We were left in the room to care for the our baby with no help. Basically, you are the caregiver. No sleep, no meals, no help. This hospital is a joke

They have been amazing in taking care of my god son. From the day he was born the his surgeries as a teenagers who just had surgery. He was born early and almost didn't make it. Thanks to children hospital and there amazing doctors and nurses he survived. He has had many surgeries there and they have all been life saving. From open heart surgery to his most recent surgery of putting rods in his spine to straighten and support his neck and back. Thank you childrens hospital for all you do and have done! I would have to say one thing tho, they sure don't make it comfortable for family and friends. The have the worst furniture to sit on. There oh so cool look is not comfortable at all. Especially when your sitting there hours as we did. 6 hours of surgery and we sat on rock hard furniture. Suggestions, stop worrying about the look of the hospital and actually care about those that spend hours and days in the hospital with there little loved ones.

Things to know before going: 1.A large majority of the so called physicians are residents. They are still in training.They call themselves Dr. But do not inform patients of this lack of experience. 2. The residents are not very well supervised. Many of the care decisions they make are not discussed with supervising physician or really questioned. The "supervising" physician saw my child for approx. 1 min. To do vitals. We of course will be charged a full premium service fee for this basic service that a trained monkey could provide. Scam Update: apparently all of the supervisiors I have called have broken fingers and can return a phone call. Considering a jcaho complaint. It must be nice to be the head of ED, you never have to be at work.

I made an appointment for my child to be seen by a specialist at the Lincoln office on May 2nd. Right away they called back and said the doctor we were supposed to see would not see my child and we had to reschedule with a different doctor. Less than 48 hours before my child's appointment which was supposed to be this week, they call and cancel our appointment and say the doctor wanted tests ran before she would see my child. We would also have to drive to Omaha now, because they can't do the tests in Lincoln. They waited until the last minute to figure this out? They had 2 1/2 months to contact me about the tests they needed done. They expect you to drop everything to change appointments over their error. There is more I could add about my experience today, and it makes me question their competency.

We love this hospital. It is easy to see why they were voted one of the best pediatric hospitals in the nation. We come from Idaho Falls to see the orthopedic surgeon here and it is worth it. The staff here is amazing. They are so friendly and helpful and take the best care of our daughter. Thank you Omaha children’s hospital for all that you do for so many children and their families. You’re the best.

I don’t know if I have the words to thank Children’s for saving my life. I’ve been inpatient for close to a month twice in my life now and I can honestly say It’s the very best for multidisciplinary care, you have a team of doctors that do rounds every day with different specialties based on your needs that discuss your plan of care and communicate. The way they practice medicine is very thorough and certainly top quality. Not to mention many therapeutic offerings like massage, pet and music therapy. I have no doubt they have some of the best surgeons in the Midwest for young people. I can’t recommend highly enough ❤️

Definitely a great Children’s Hospital! We checked in with our son last Tuesday afternoon. The immediate review the place was great. The girl entering in our information and getting us checked in was great. The security staff was super friendly while we were getting our passes. I will admit it was kind of tricky at first trying to figure out where to go, but we achieved and overcome that confusion. We did not check out anything other than the six floor where our son was staying so I can’t really provide a comment on the food or anything like that. The nursing staff was amazing, super friendly, and very open to discuss/answer questions, or get the information we were needing. The doctor that performed our son’s surgery was super friendly and was very professional on every way. The staff in the OR triage were amazing as well! Hands-down, excellent experience all across the board for everything.

My daughter stayed in the NICU here for just over a month, and I was so incredibly frustrated with her stay. As a mother I felt very unheard, and my concerns were never once validated. The communication was horrible, and the social workers as well as the nurses never called to give me updates or to check in. A huge percentage of the nurses were unfriendly/unwelcoming. They acted like they didn’t know what to do, and I was asked by the nurses themselves multiple times how they’re supposed to do her cares. They would go days on end without updating me, which left me uneasy as I live pretty far from the NICU, and was unable to be there everyday. They would sit out in the halls giggling with each other meanwhile my daughter’s monitors, as well as call lights were going off. The doctors repeatedly pushed off my child’s discharge day, as we came near the date I was told, as they always had another excuse. Some of the nurses were very rough with my daughter, and acted completely careless. As a young mom, a few of the people who came in for different things talked to me unkindly, as if I didn’t know anything about my child. I found out after discharge by an audiologist that my daughter has hearing loss in which nobody in the nicu informed me, which goes along with the terrible communication. The list goes on… On the other half, doctor Gollehon was AMAZING! So was the rounding team. Gollehon’s communication was outstanding, he was very understanding, and heard me out/showed sympathy for the position in which I expressed to him, and he did everything in his power to ease my concerns and got my daughter discharged safely! I hope that this is motivation for some of the nicu team to do better.

Emergency Room Visit - Security folks are very helpful and polite. Check-in gal was good. One gal working front desk complaining about the number of ambulances coming in. I don't expect people to outwardly love their jobs, but when you are there for an emergency, negativity adds to an already stressful situation. We do understand that this is a busy location. However, they are not set up to handle it. There were about 50 people (25-30 needing care) in the waiting room, and some had been waiting for over 3 hrs. Some with head trauma and visibly serious injuries. Our son was running 106.5 degree fever, was incoherent, and we couldn't get anyone to check his vitals. Nobody checking vitals on anyone there. Folks in panic need some assurance that their loved one will be attended to. We left because our son needed to have his vitals checked. This is fundamental care folks. As much as Omaha brags and boasts about this hospital it was a disappointment. Nothing will change my mind.

Last week, I took my daughter to Children's Physicians for a check up. When I arrived the receptionist was extremely rude and acted like she had no time to assist me or even cared to help. Not only was this unacceptable behavior for someone who is supposed to welcome people to the office. She would not even answer a silly question as to why the Fish Tank was all of a sudden gone. As a mother and someone who works in customer operations for a living. This was DISPICABLE behavior!!!! If it were not for Rebecca jumping into help my daughter and I. I would have taken her out of this clinic and found other options. When Rebecca saw my daughter and I being treated rudely and being snapped at she stepped in to assist us with a kind and caring tone. Rebecca truly saved the day for us and showed My daughter and I that not all employees at Children's are Rude and Nasty. I hope whomever in management handles this "receptionist" takes this seriously and addresses her nasty attitude.

Took my 11 month old here after she took a nasty spill and was showing signs of a concussion. We waited for an hour to be put in a room, an hour to see the doctor, 30 minutes for a CT and were now 1.5 hours into waiting for results that the doctor said would be 20 minutes. The nurses are incredibly rude and all standing around the nurses station complaining and when we asked for the doctor they shoved us back in the room and offered us crackers. I’m gluten intolerant, folks, I mentioned that to them. My baby is fussy and tired, we’re starving and there’s no where I can safely put her down. Oh and did I mention they are concerned for a brain bleed??? Clearly the potential brain bleed in my baby is not a priority. The check in nurses yelled at us that only 2 of us could be with my baby so my husband had to leave. I am frustrated and will NEVER visit this trash hospital again. Children are NOT their everything.

I love this hospital because provide care for our children's , but having team member like Anna Boatman making a comment in her notes saying that my health is more important than my baby because i have to cancel the generics ,because I was diagnosed with a large circumferential rectal mass cancer and in the moment to many think i was going through my head , is no nice, i even ask if we can do it later. Thanks

The staff was AWESOME TODAY!!!!! My son asthma was acting up they showed care immediately soon as we arrived we were taken back to a room! I was scared but I know my son is in great hands thank you childrens for getting him back to normal!!! Definitely impressed with the care we received today!

The ED staff was very good with my 2 week old daughter and very kind to both me and her during a scary time. I felt confident in their care for her and their medical decision making. There was an issue with unexpected costs we incurred due to a lack of beds available, and once I was finally in touch with the correct person, the situation was rectified and Children’s did everything to make it right. We are very grateful for that.

We waited to see a Dr in the ER for almost 4 hours, late on a week night. Arrived at 9.30, didn't leave until almost 2am. The ER was waiting area was extremely dirty, visible spots and lots of dirt on the floor. The ladies room was out of toilet paper, I told the staff and another patient told them again about 2 hours later. The staff was helpful & friendly. The construction is making the place a dreadfully confusing maze, and I assume it will include the ER, but they should at least be keeping it clean in the meantime.

We are new to this hospital and staff. Our first impressions of everyone were great! Even the security guard who greets you at the door went out of his way to help us. Absolutely amazed by how well my son was treated and as parents how well everything was explained to us about our visits. We saw the lab department nephrology and radiology and have nothing but great things to say about all steps of these processes. 5 stars well deserved.

Nurses and doctors are extremely friendly, helpful and understanding. We were kept informed about our daughters prognosis and the steps they were going to take to get her well . She was sad to be in the hospital on Christmas and just wanted to be home . To lift her spirits , she woke up this morning to Christmas presents from the hospital. A huge thank you to her doctor for getting her well enough and hunting for a pharmacy open so she could home .

Beautiful facility, but more importantly, filled with beautiful people. Our experience with the complex care clinic was wonderful due to all the nurses and doctors we interacted with. They were delightful as they helped my daughter feel comfortable with a different aspects needed for her appointment. A super appreciated the nurse practitioner, who spent a lot of time, listening and asking very well directed questions to help get to the heart of my child’s medical needs.

Although it’s the best hospital for children but it has the worst emergency services. I had to wait 6 hours. No nurse and doctor come to see my baby. I had to desperately walk away with my child with no treatment at 4:30 am yesterday. This kind of service cannot be said emergency care services. Children Hospital has to improve its services of care. In 6 hours of wait and no one show up. When asked literally they said to wait.

My daughter has complex health issues and this ER sucks. There have been countless times where her physical wellbeing is being pushed aside because of kids coming in with conditions that can be treated at their regular pediatricians office. My child should not be pushed aside for a kid with a cold and a cough. Especially since she has been inpatient here 4 times in 4 months.

Everything was on time and we didn’t have to wait at all for the nurse or the doctor to enter the room, very key when you have a little one who wants to run around! Dr was quick, but thorough, and sent us home with a plan.

Physical facility is fine, you have a systems and people problem. Our visit to the ED, 10/28 10PM, we received unacceptable care from Mudasser Ibrahim MD. By pediatrician recommendation, we came with our 3 day old infant who had not had a wet diaper in 24 hours. In triage we did get a very large wet diaper and then proceeded to check all vitals which were perfectly in range. The triage and nursing staff who took us back to the exam room were excellent and provided kind care. Our CNA especially was kind personable and asked me as a new mom if there was anything he could do to make me comfortable. I wish the physician had that awareness and level of care in mind. Ibrahim’s physical examination and initial conversation let us know that visual assessment told him our baby was not at risk of extreme dehydration, baby was active, non sunken soft spots, and still interested in feeding. We discussed the feeding history in the first 3 days of life (every 2 hours or on demand for 10-20 minutes per breast) but that we knew decreased urine output meant we need to start supplementing with formula which we were very open to. Ibrahim explained that he would still like to draw labs which we were fine with as we knew bilirubin could potentially be high. We asked if we could feed while we waited for nursing staff to do the lab heal prick. He asked us to wait and that it wouldn’t be that long. We waited for 25 minutes. After the heal prick I was able to breastfeed. Ibrahim had told us lab results would take 30 minutes to come back. We waited 1 hour 20 minutes, until I stepped out to ask the nurses at the station if our labs had resulted yet. They said yes, and “oh has no one come to talk to you? I think we need to get you something to drink”. There was some confusion with a nurse who was supposed to be assigned to us, she was now at the station and said to the other nurse in front of me “ I haven’t been in that room yet, I have no idea what they need”. I returned to our exam room, minutes later Ibrahim entered to discuss the results, sodium slightly high and glucose on the low side but still in range for an infant. He recommended we do a feed with formula in person and a repeat glucose test. I expressed concern and frustration that the last labs had taken so long, to which he gave the excuse the 30 minutes is best case scenario. After our visit we were able to confirm that our lab results were available after 30 minutes but we had waited the additional 50 for Ibrahim to return to our room and communicate them. At this time Ibrahim said there were indications of “Starvation”. Yes, he used the word starvation multiple times. I am not a medical professional but upon discussing it with our pediatrician afterwards, I believe this was by definition the incorrect word to use, but was used as a scare tactic to ensure we would supplement with formula. As a 3 day postpartum mother who was sitting in the ED with vaginal tears, fluctuating hormones, who had been working hard to feed my baby over the last three days this was a very aggressive choice of words. As noted above, we said we were open to supplementing formula in the initial assessment. This leads me to question either Ibrahim’s competence or his ability to listen to patients. We fed the formula, repeated a heal prick, and the results did not change the outcome or care instructions “continue routine care and supplement with formula” however this process took an additional 30 to 40 minutes. We then waited in the exam room for discharge paperwork for an additional 20 minutes, and then again went to the nurses station and asked if it would be uploaded to the portal so we could leave and get some much needed sleep as new parents to a 3 day old. I will be posting this review to additional public platforms for Children’s and specific to Mudasser Ibrahim MD.

My son was born at 39 weeks. I had an emergency c-section after over 36 hours of labor where I stalled in dilating. By the time my son was born he was not crying and had poor tone. The NICU doctor in Sioux City immediately feared lack of oxygen at some point and worried he had HIE. Children’s was contacted and agreed to take him for the cooling process to help his brain in case he had been oxygen deprived. I didn’t get to see my baby after he was born for more than 30 seconds. The flight team made sure I saw him before they left and walked me through some things. Doctors called to update me once he arrived at Children’s and assured me he was in good hands. We spent 8 days in the NICU. The staff were phenomenal and took great care of my baby when I had to leave for the night. We had fantastic doctors and nurses who made sure we understood exactly what was going on and what needed to be done for his care. Luckily there were no real lasting effects. We follow up with Dr. Needleman with the NICU clinic and also went to the helmet clinic and are currently seeing the ENT. I cannot sing their praises high enough. Thanks to all of them our little boy is thriving and growing. We are so incredibly grateful for everything they have done. Thank you Children’s for saving our son.

Dr.Vargo’s plastic surgery team is the absolute best. Dr.Vargo performed two life changing surgeries for our daughter and we are so grateful. Dr. Vargo’s team had great communication, and treated our daughter like their own. The team truly feels like family. My husband and I couldn’t ask for better care for our daughter. I can’t say enough good things about Dr.Vargo and his team.

Took our son for a broken arm and had the best experience. From start to finish was there less than 2 hours, ortho dr. was there and able to cast that night instead of bringing him back the next day. The nurses were so kind, he was able to relax and watch a movie while we waited for Xray/Ortho and just an overall great experience. Can't say enough good things about the staff, facilities and care!

We love my daughter's rheumatologist, Dr. K and the staff. They are wonderful at making us feel well cared for. They listen to us and explain everything. We love the messaging service through the app as the staff is always very responsive. We also love the staff in the infusion center. They are very kind and caring and see to our every need during our long visits. Thank you Children's!

My child was seen a month ago in the ER here. We had previously seen an urgent care doctor who sent us there. Everyone BUT the nurse practitioner was great. However, I have to give the ER a one star due to how awful this practitioner was. I hope she was having a hard day and maybe her attitude got out of hand. I know I had a pretty overwhelming day myself. But, I have never felt more gaslit and belittled by a health care professional to date.

2 stars because we have had a few good experiences. But our kids were being seen in council bluffs, unfortunately over the last few months the childrens office over there started dropping the ball and wasn’t being very responsive. Then after our last negative interaction we talked with our insurance and they moved us to the Bellevue childrens location and I checked out their website and called to schedule new patient/get to know you visits with the assigned provider and was told we couldn’t schedule because none of their providers are taking new patients. I asked why that isn’t specified on the website and it instead says to call for get to know you visits? It really should say that on there.

Getting through triage and into a room was good but from there our experience was not good. Once in the ER room no call light was given to me in the 5 hours I was there. No one checked in on my son and me to see if we needed anything or had questions. We only saw a nurse 1 time during the visit, the ER provider 3 times and the ortho fellow 1 time. It was at least 45 minutes - 1 hour between each visit into our room. The most interaction we had was with the radiology staff. No one pointed out where the restrooms were and when we left the room to find one we were met with frowns and "you can't be out here" from the staff standing at the nurses station. We were not given any updates when I made their job very easy by getting all the x-rays and notes from our local hospital to make their job more seamless to care for my son. I am so disappointed in a hospital that is to care for children with the bad care we received in the ER.

One start is worth more than they deserve. Sat 2.5 hours in their waiting room as an "urgent" case. When they finally put us in a room, they started treating us for something that we were not there for (my child is special needs and has numerous issues). They claimed the spoke with OUR doctor about our issues and were trying to change her meds (once again not the issue we were there). My doctor called us and said Children's spoke to someone in the department but not him. I explained they had done no more than listen to her lungs and we're trying to change meds. Our doctor hung up and within minutes we were notified we were being transferred. If you are in need of ER, go anywhere but here!

I wish I could rate with 0 stars! Took our kids in tonight for really high fevers and vomiting, literally cannot keep anything down, and never got seen. We ended up leaving because for the almost 3 hours of sitting in the waiting area our child was throwing up all over himself and the chair and no one seemed to care or have anything for him to throw up into. The fact that the wait to be seen is so long is ridiculous but not caring that a child is that sick and just allowing him to sit and throw up all over himself is absolutely absurd! We will NEVER use this hospital again! It was our first experience and last experience. I've never had such poor lack of care in my life!

They had us in the ER for about 2 hrs. I'll start with a little complaint, but for my feverish uncomfortable son, it was a big deal that he was very upset about. First complaint, they repeatedly asked my feverish 6 year old autistic son if he wanted a popsicle, then forgot. My upset son finally got it right before he was discharged. Secondly, they told us they would give us a stool kit, which they forgot. Thirdly, they also poked my son for blood tests, then asked at discharge if the information was correct on the paperwork about who to send the lab results to. I said no, that's not his doctor, that information is wrong. Then the nurse said, "oh well that's OK, sometimes it doesn't update" but weirdly didn't ask me for my son's doctor's info, so it appeared that they would just call me. It's been a week and I didn't get the labs yet, so I called to ask where the labs are because no one has called me about them yet. Turns out they sent them to the doctor he no longer sees (the doctor info that I told them was wrong.) Very endlessly disappointing, from making my feverish 6 year old autistic son wait over an hour for a popsicle who he repeatedly got told he would get (he got it right before we got discharged), to also not getting the stool kit, to then finding out they sent his labs to the wrong doctor even though I told them that wasn't the right doctor. Speechless. Apparently, none of these workers cared to listen to what we were saying, or even what they were saying to us.

My son was born with congenital heart disease. It was initially a very stressful time for our family. We have annual visits with our Cardiologist, Dr. Yetman, and have always had the best experience. The echo tech is patient with my little wiggly guy, and Dr. Yetman is caring, connects with us on a personal level, never rushes us and answers all of our questions. We also feel very lucky to be followed by someone at the top of their field for my son's condition, right here in Omaha.

Great treatment and care today in the emergency room at Children’s. Dr. Carter was so thorough as she checked my grandson’s breathing and ordered ordered treatment to help. She explained everything and answered all our questions. Really appreciate that they kept him til it was obvious the treatment was working and he could go home. The other staff were awesome too and I wished I remembered their names - so reassuring and kind and professional. Edited to include that the front desk staff were also friendly when we arrived and when I had a question. Twice the security staff had to escort me back to the ER room when I went out to the car and they too were polite and professional about it. Good job all around at being comforting for people in a stressful situation

Amazing place with kind staff and knowledgeable doctors. Every nurse and aide has treated us amazing and been so helpful and supportive. These people are the best of the best for your child when they are sick ❤️

I do want to congratulate the housekeeping team for such a clean facility. The Director(Patrick) and supervisor Olga have an excellent team. I like to give credit, where credit is due and the housekeeping department definitely deserve it. Thank you for keeping my son safe in a clean facility. In the nursing team. The whole team has been excellent. Special thanks to Olivia (travel nurse ) for going above and beyond her duties. My family will always be thankful

My daughter saw Dr. Dutt in Ortho after an MRI found a large labral tear in her hip. She has been seen at Children's before and the visits prior to today were a great experience. After our appointment began the first words out of Dr. Dutts mouth were "radiology reports are garbage" "She's not acting like someone with a labral tear" all of this without examining the MRI prior to our appointment. His response to her being in a tremendous amount of pain is "She has weakness". He was more concerned with something else that showed up in her MRI that has nothing to do with her hips or orthopedics. He wanted her to do 3 months of physical therapy and shots and to follow up with a sports medicine doctor. However no referrals were in our discharge paperwork. Given his dismissive bedside manner and coupled with the fact he talked down to us the entire time, I feel like I need to have a second opinion. I have no faith in his diagnosis or his abilities as a provider.

We were there about 2 hours and kept getting skipped. We were told that they call at random. Many hispanics left because the lack of attention they have. many families walked in and their children had no symptoms. My daughter had a runny nose a fever and cough many families walked in after us and said that there kids had the same symptoms and helped them first. If i could rate zero stars i would.

Our 2-year-old son received great care here for his first ~36 hours. But after he had eaten nothing all day in preparation for anesthesia, he was understandably irritated and terrified. Around 1pm, his nurse Leona thought this would be a great time to show her true colors by forcing him to wear a paper mask while moving him from one room to another. The COVID zealots are still out there, and they're not above making examples of sick, hungry, terrified 2-year-olds for the sake of reminding us just how *good* they are at following The Science (TM). Overall, the experience reminded me how proud I am to live in the only country on Planet Earth that forces 2-year-olds to wear masks.

My daughter received excellent care in the ER. We were seen quickly, everyone was attentive, kind, and caring. The physician spent a lot of time with us and made sure all our questions were addressed. The situation was stressful for our family and they went above and beyond to care for our daughter and make us feel comfortable.

Avoid this place at all costs when seeking medical care for your sick child. The service here is extremely poor. Despite having available rooms, they are making us wait for two and a half hours still with our 6-month-old who has a high fever of 102 degrees. New patients were prioritized over us, putting our infant at risk of potential brain damage. The location is terrible, and the staff needs to be improved. Furthermore, the excuses provided by the staff were unacceptable. I hope this review gains widespread attention because it describes an ongoing situation that the facility has failed to address. It is disheartening to realize that even medical professionals cannot be trusted. I intend to seek legal advice following this horrific experience.

All around great experience. From the children’s go app that helped ease the stress of arriving to every staff member we had interaction with. Joanne NP was amazing, she personally walked us to the helmet lab and waited to see the results with us, we felt that she truly cared. My husband even mentioned to me on the way home, that the staff was great, now that’s a big deal.