2/5 Mark C. 2 months ago on Google โข 76 reviews New
With
great
sadness
I
must
amend
my
review
of
Fish
Freaks.
As
I
said
earlier
they
do
have
a
great
selection
or
coral
and
product.
HOWEVER,
customer
service
is
lean.
The
owner
has
chosen
to
give
no
one
there
permission
to
handle
anything
that
might
cost
him
a
dime.
What
should
be
handled
on
an
in
store
manager
needs
to
go
all
the
way
to
the
top.
It
takes
far
more
time
than
is
needed
to
get
an
answer
and
proves
that
maybe
its
better
to
shop
local
rather
than
trekking
out
of
town.
I
personally
have
spent
close
to
$2,500
in
my
first
month
with
Fish
Freaks.
As
part
of
my
purchases
I
bought
a
smart
ATO
nano
(auto
top
off)
for
$150.
This
item
failed
in
under
a
week.
The
receipt
(picture
provided)
states
the
stores
policy
is
to
offer
in
store
credit
within
7
days
if
an
item
is
returned.
I
followed
this
rule,
and
returned
the
item
within
the
time
period.
The
owner
wasnโt
present
(Iโve
been
there
over
ten
times
and
have
never
scene
the
owner
to
date)
and
since
no
one
there
can
make
a
decision
without
the
owner
signing
off,
I
was
forced
to
leave
the
failed
item
there
and
the
owner
was
going
to
get
back
to
me.
After
almost
two
months
I
finally
lost
my
cool
and
stopped
in
to
force
a
decision
on
the
returned
product.
All
the
staff
knew
it
was
wrong
to
be
treated
to
such
a
long
drawn
out
process
only
to
be
left
with
no
help
in
the
end.
Obviously,
my
time
meant
little
to
the
owner.
Two
trips
from
Lincoln
to
Omaha,
wasted
fuel
and
wasted
time,
plus
the
original
$150.
The
money
I
can
live
without.
I
however
own
a
business
myself
and
we
take
care
of
customers.
We
carry
product
that
we
stand
behind.
We
set
up
our
customers
up
to
succeed.
Good
business
means
honoring
your
word
and
standing
behind
your
product.
You
simply
donโt
burn
a
relationship
that
earned
you
$2,500
over
a
$150
item.
I
will
be
going
to
Bulk
Reef
Supply
(online)
moving
forward.
Iโve
ramped
up
my
purchasing
with
them
greatly
and
they
have
been
honorable
and
easy
to
work
with
to
date.
Iโm
also
testing
buying
coral
online,
you
will
see
my
reviews
in
the
near
future.
I
wish
those
of
you
that
choose
Fish
Freaks
for
your
aquatics
needs
the
best.
to
the
salt
water
hobby,
I
was
very
impressed
with
Fish
Freaks.
Everything
is
available
for
the
aquarium
enthusiasts
here
folks!
They
offer
complete
set
ups,
breath
taking
displays
of
colorful,
healthy
coral,
a
nice
selection
of
both
marine
and
freshwater
fish,
and
an
expansive
selection
of
products
to
help
you
succeed.
Letโs
face
it,
this
hobby
isnโt
exactly
one
of
your
cheaper
hobbies.
If
Iโm
going
to
spend
that
level
of
coin,
Iโm
spending
it
with
folks
that
care.
Where
these
folks
shine
is
the
knowledge
that
they
share
and
the
enthusiasm
with
which
they
share
it.
Love
this
store!
I
plan
on
making
it
one
of
my
mainstays
as
I
grow
as
a
reefer.
Thanks
again
to
Cayden
for
all
the
guidance,
your
a
rock
star
in
my
book
Thanks
for
guiding
me
through
my
myriad
of
questions.
1 person found this review helpful ๐