This place keeps trying to bully me into paying more money. I was told I was grandfathered in to the price I am paying right now by many other staff members. But they are harassing me about a 5 dollar co-pay now if I don’t upgrade my membership and pay 85 dollars a month because this is a “premium gym”. This gym does not feel premium. The equipment is old and some is broken. They don't even have a sauna. I don't think they are making everyone upgrade their grandfathered in premium because I asked around and many people pay even less than I do. Starting to think this is racial motivated because I noticed no one was playing basketball like normally, they are saying this to all the young black men. *I have had a membership for 6 years. A couple of the years I had it I didn’t even go. I didn’t cancel because they said this rate was locked in.

Genesis Health Club Westroads is a beautiful facility. Everything looks new and clean. There is a pool tennis courts full basketball court large workout turf area and more. The are cleaning stations and towels to sanitizer the machines. This particular club has like a lounge area as well as a smoothie bar. This so far was our favorite Genesis health club in Omaha. If your in the area it’s worth a visit. If you live near by it’s a good health club to join.

I wanted to use this gym today because the midtown crossing gym has no sauna and its AC has been out for weeks. I was told I needed to pay an extra $5 because this was a premier gym. I have a problem with genesis wanting to charge me an extra $5 when the gym I go to is a dump with moldy walls. Attached is the state of the mens showers at Midtown. I shouldnt have to pay an extra $5 when I have to deal with this below par gym at Midtown on a daily basis.

This place is terrible wish I could give 0 stars. Requires you to a pay a buyout fee when you were unhappy with the gym and how gross it really was. Went 1 time and never again. They advertise a 30 day notice but when you do that and pay the buy out on the first day of the month. They say you have to pay ANOTHER month. So really it’s more like a 60 day notice plus a buy out fee. What a joke this place is. Worst customer service I’ve ever experienced. They truly do not care about their customers being happy all they care about is the money. What a terrible business!!!

I’ve been a member for years. I’ve come to this Location many times this year never had a issue getting in. This morning when I came to work out the front desk would not allowed me in unless I paid an additional $75 a month on top of my membership that I already had. I can’t believe how greedy Genesis is. If I’m going to pay that much money I’ll go to a better gym. This place is a joke.

I love this place and I mostly come for the classes. I love the variety that I can’t get anywhere else. However, they recently upgraded their studio to add heat lamps. Now every class is heated. I know it’s very popular right now but there needs to also be no heated options. Yoga is one thing, (still not a fan) but why are they also heating cardio classes?? That’s a great way to pass out. It’s just disappointing. I used to go to like 4 classes a week and now they’re all set to 90 degrees or more.

Impressive facility. They have an insane amount of machines. The pool has 2 lanes but has areas where it’s 10 feet deep outside of the lanes. The lanes themselves were maybe 6 feet deep? 25$ for a day pass. And there’s a hot tub next to the pool. They provide towels shampoo conditioner and body wash.

I wouldn’t suggest coming here to workout. I was cussed out and had derogatory comments made to me while I was playing basketball. I reported the individual employee Jamal and nothing was done. This is blatant disrespect regardless of how competitive a game or the gym can be. I would suggest going to a different gym instead of this one. They say it’s a premier gym but it’s pretty basic and things are always broke. Plus paying the inflated price to come to this location or gym is crazy! Highly suggest going somewhere else like Vasa off center street for a cheaper option or literally any other gym.

Nice looking facility and lots to do. Went to this location to take our daughter to the pool, and the gym had the pool closed for special Olympics practice which is fine except this wasn't posted anywhere. It wasn't listed online, on the pool door, in either locker room, and the front desk people didn't tell us when we asked about using the pool. When we came up and asked about it being closed they said, "oh yea that happens." Needless to say making my daughter cry made for a great experience.

Amazing gym, equipment is kept nice, most people here return weights to where it belongs, it’s nice and cool for your heavier workouts. Lockerroom is nice and clean from what I see. Only issue I got is that the wavy glasses seeing into locker room isn’t great for privacy so don’t change in the lockers straight ahead from that. Other than that I love this place!!

For paying $80+/month, you really don't get that value back. They constantly are having to fix gym equipment and making repairs in the locker rooms. The steam room is hit and miss as far as it actually pumping steam and being at a high temperature. It seems that they are out of towls half the time you need one as well, which is frustrating. All in all, the gym has pretty good equipment, but there just seems to be poor management and certainly isn't justified in what they charge. The new gym in town, Vasa, offers just as much, if not more amenities and is substantially cheaper.

Negatives: The pool was really nice until they got rid of the guy who cleaned it regularly. The hot tub hardly ever works, about 2-3 of the 8 stair machines are nearly always broke and same goes for the treadmills. There are really only 4 that don't have belt skipping issues and out of those 4 only about 2-3 of them work at any given time. The tennis courts are nearly always full of some sort of league so I wouldn't recommend signing up if you are doing it to play tennis. No sauna (but there is a steam room). Positives: Tons of weights, tons of machines, really nice basketball court, really nice turf field, like 8-10 power racks which is super nice because they aren't full even during rush hour, lots of cardio equipment (but only about half of the cardio machines work), two nice dance studio type rooms, tennis courts are nice if there aren't leagues going on, locker rooms are actually fairly clean, steam room is nice.

Been going here since before they renovated and I'll keep coming back! My husband and I love it here! It's always clean, some machines break but they don't ever take long to fix. Also love the people! Geri is great!

I went into the club January 2nd to cancel my membership as I believed they were closed on the 1st as it was a federal holiday. No payment had been made and my monthly membership of nearly $150 was processed the following day on January 3rd. To put the cancellation in process I was forced to sign a document stating that I would be responsible for paying the month of February as well. I was confused as January 2nd to January 31st is exactly 30 days. So, a Genesis employee said he would write on the document and recommend that I not be charged for the second month considering it was January 2nd. The employee stated that even though he will recommend that I am not charged, it is “out of his hands”. So, I ask if there is phone number to their billing people so I can make my case with the correct people who make the decisions. I am told that it is on the website. Well, of course it is not clearly stated on the website. After tracking down the gym headquarters in Kansas and being transferred multiple times, I finally talk to someone who says they are waiting for the paperwork to be sent over, but she or someone from her team will give me a call. I wait for a call and two days go by with nothing. I call back and try to get connected to them again. I am told there has been no response yet on the cancellation because two separate managers have to approve it, but one is “unavailable”. I understand but would like to be updated. So, I ask the Westroads employee if he can give me a call back when he hears something. He responds that “he probably won’t remember” to call me back as he talks to hundreds of people a day. Evidently my issue isn’t important enough to set yourself a reminder to follow up. I tell him, okay, I will give you a call back on Tuesday if I do not hear prior and SET MYSELF A REMINDER. Fast forward, it’s Tuesday afternoon and I haven’t heard anything. Well, to my surprise, my husband sends me a screenshot of a text he received from the original Genesis employee I was dealing with saying my request had been denied. This is when I really got upset - He made no attempt to contact me directly but opted to avoid an actual conversation and try to go around me. Hearing of this, I attempt to call Westroads and speak with the employee and get a better explanation. Of course, said employee is unavailable to talk when I call the club directly. So, another employee tells me that the request to not be charged for the additional month was denied. I am clearly unhappy and still confused considering a payment for January hadn’t been processed when I made the cancellation request, it’s 30 days including the day I made the request to January 1st, and I still have not been able to actually talk to someone that makes the decision. I am again told it is “out of their hands” and the Westroads employee has done everything he can and more than he typically does for people. In the meantime, my husband responds to the original employee I was dealing with and asks why he didn’t call me as I am the primary on the account and have had ALL correspondence with him. He responded that he didn’t have my phone number. To which, my husband responded with it and told him he needed to call me. So, of course, I doubled checked and my phone number is clearly listed under primary phone on the account. Additionally, I wrote my phone number on the cancellation sheet which he had. So, said employee calls me and tells me the news himself. I still don’t understand why it’s really such an issue and the difference in coming in on the 2nd versus on a federal holiday 24 hours prior (a day on which they closed early) is going to cost me nearly $150 but it is once again “out of their hands”. This is NOT the way to do business. The secrecy regarding who actually makes decisions regarding cancellations drives you crazy. Additionally, having an employee go around me, lie about having my contact information, and TEXT my spouse versus calling me and dealing with an issue up front is extremely unprofessional. I would think twice before joining. Learn from my mistake.

If you're joining this gym to play raquet sports think again. Your monthly fee doesn't get you access to the tennis court or the pickleball court. You'll be asked to pay an additional $32 to reserve a court for only 1 hour. And no, there's no tier of membership that gets you free access. Rip off!

I couldn’t find a straight bar and Blake found one and helped me with my workout. Always great smiling faces and helpful tips! Worth the monthly price !

Tons of different equipment so the workouts never get stale. Very clean

They seem to have a hard time keeping up with basic maintenance and repairs. When I was out there yesterday the sauna in the men's room was out, the wooden floor in one of workout studios was massively buckled, and a glass window by the pool was cracked.

I started meeting with a personal trainer Sarah Reeve, she is wonderful. She is educated and kind and I am super encouraged to be able to work out with her and grow stronger

They handle business with professionalism. I had a miscommunication with summer pricing and they gave a solution right there. Everyone walked away happy. You get what you pay for here. Very nice gym area/turf with tons of racks. You never see that many in your typical gym in omaha. You can become apart of a community there if you so choose. They can help you live a healthy lifestyle. My one thing is i would appreciate to see some more 5 lbs or 2.5 lbs on the racks, they are hard to come by some days 😆. Regardless, a high quality facility that is maintained very well by the staff.

I have been there about 3 weeks now. Derrick is my PTand he is wonderful educated and an all around nice guy. Thank you Derrick. ⭐⭐⭐⭐⭐

If y'all handicapped or you have a a limb augmentation or whatever this is the place to be at I guarantee that cuz I'm in a power chair and have a parts for invitation and swimming pool hot tub sauna everything is great give it a try don't knock it promise you

Lots of equipment, but always extremely packed when I can go. It is pretty clean, but I had too many experiences with people just sitting on equipment and talking or on their phones. I am sure this happens everywhere anymore. I just want a place that is low key and not a meat market.

Tennis courts are beautiful 😍 5 courts, well spaced, and nice surfacing. Pool is still under construction but looks clutch. Locker room still under construction and unusable as of 1/30/2021.

Look. For the price you pay for this place it’s treated like a dump. I’ve never been to such an expensive gym with such poor policy about wiping machines after yourself and RE-RACKING your weights! What is wrong with the management here. Take pride in your job. Seriously for premiums like this, this should be a nice place to workout— not a disorganized zoo. It’s never been good, but the weight situation is constantly getting worse. Seriously considering ending my membership. Attached you’ll see weights everywhere from just ONE corner of the gym. It’s sad.

4 times trying to reach out to the person in charge of the tennis courts to schedule an appointment for a tour and probably sign up for private lessons. Every time, I left my name & my phone number for him to call me back. He never did. I’ve been trying for 2 weeks now.

I had the best experience at this gym! I highly recommend getting a membership there and the staff is so amazing! One thing I wish I could see more of is more social media marketing to try and encourage more people to join the gym!

This gym has everything I've ever wanted! From the amazing mind&body room that has hot yoga classes to the wide open turf area I can get my lift and cardio on! Oh and don't let me for get about the pool that has a 10ft drop off AND three swimming lanes! I cant even fit all that is so amazing about this gym into this review but I would recommend this gym to any and every friend or family member I have! The people here treat me so well and accommodate to all of my health and fitness needs!

Pretty nice gym, I do wish they had more of a stretch area. The cross fit area is always busy. Also they do have pretty great daycare at this location my boys always love going.

Gym has almost all the amenities you need, weight room, pool, tennis and basketball courts, locker rooms with showers. The only thing missing for me was the sauna room. Customer team has been nothing but helpful and courteous.

Hi, my name is Carter Czaplewski and I have been a member with you guys for about 11 years. Originally I signed up at 144th and F and was grandfathered into a rate of $33 a month. Had a problem with billing when you guys took over and got past that. Now that gym has been closed for some time and I utilize almost every location. Now I am told that I would have to upgrade and pay $72 or $75 a month to go to the Westroads location. I have been frustrated about this for some time considering I have been coming there for so long. I really would like to see what I can do in order to have access to the “premier” location. Being a long time member and getting past other mishaps I feel I should be able to be grandfathered or at least get a discounted rate. It doesn’t seem right to have to pay almost double for one location