1/5 Slim526 6 months ago on Google • 5 reviews
I
recently
visited
the
Starbucks
located
at
[219
S
72nd
St
Omaha,
NE
68114
and
I
must
say,
it
was
an
incredibly
disappointing
experience.
The
service
provided
by
the
employees
was
subpar,
to
say
the
least.
Firstly,
I
was
shocked
to
witness
the
staff
engaging
in
horseplay
instead
of
attending
to
customers.
It
was
unprofessional
and
created
an
unwelcoming
atmosphere.
This
type
of
behavior
is
completely
unacceptable
in
any
customer
service
setting.
To
make
matters
worse,
I
had
to
endure
an
excruciatingly
long
wait
time
of
35
minutes
just
to
receive
my
order.
Despite
the
obvious
inconvenience,
none
of
the
employees
bothered
to
apologize
or
provide
an
explanation
for
the
delay.
This
lack
of
basic
courtesy
is
highly
disappointing
and
reflects
poorly
on
the
Starbucks
brand.
As
a
loyal
customer,
I
have
never
encountered
such
a
poor
experience
at
any
other
Starbucks
location.
This
visit
took
place
at
1:30
PM,
and
I
finally
received
my
drink
at
2:35
PM.
The
level
of
service
I
received
was
simply
unacceptable.
I
sincerely
hope
that
Starbucks
takes
immediate
action
to
address
the
issues
at
this
particular
location.
Customers
rely
on
Starbucks
for
quality
service
and
a
pleasant
experience,
and
this
visit
fell
far
short
of
those
expectations.
I
advise
potential
customers
to
consider
alternative
locations
until
the
necessary
improvements
are
made.
Remember,
constructive
feedback
is
essential
for
businesses
to
grow
and
improve.
