3/5 J D. 7 months ago on Google • 17 reviews
Edited:
Amber
reached
out
to
us
almost
immediately
after
placing
this
review.
She
apologized
for
the
way
my
mom
was
treated
and
took
the
time
to
use
our
experience
as
a
teaching
tool
for
her
employees.
She
went
above
and
beyond
to
correct
the
situation.
We
appreciated
her
customer
service.
.
We
normally
have
a
great
experience
here
,
but
the
last
few
times
have
been
less
than
we
have
come
to
expect.
My
mom
is
visiting
from
out
of
town
and
normally
loves
going
to
this
place
because
they
make
a
great
drink.
She
is
from
Seattle
and
has
even
ordered
their
beans
when
she
got
home.
The
last
2
times
she
has
gone
in
to
get
her
drink
there
have
been
issues.
She
normally
gets
a
16
oz
mocha
quad
split
shot
with
1/4
chocolate
iced
with
light
ice.
The
first
time
she
was
given
a
16
oz
cup
half
full
with
espresso,
chocolate
and
ice.
She
asked
why
there
wasn’t
any
milk
and
she
was
told
because
it’s
a
mocha.
She
asked
them
to
please
fill
the
rest
of
the
16
oz
with
milk.
The
next
day
she
went
one
of
the
baristas
informed
her
that
they
were
not
authorized
to
put
milk
in
her
drink
and
then
continued
in
a
condescending
attitude
to
instruct
her
on
how
she
should
order
her
drink.
My
mom
then
ordered
her
drink
the
way
the
barista
told
her
and
when
the
drink
was
delivered
it
was
obviously
wrong
because
it
was
in
a
32
oz
cup
and
tasted
like
chocolate
milk.
She
asked
what
it
was
and
the
barista
said
it’s
what
she
ordered
and
my
mom
said
she
ordered
a
16
oz.
The
barista
then
said
that
she
didn’t
give
a
size
so
she
made
it
a
large.
Now
2
days
previous
to
these
experiences
I
have
gone
in
and
ordered
the
same
drink
for
her
and
they
were
made
perfectly.
Not
sure
if
there
are
new
baristas
or
what
but
my
mom
did
not
appreciate
the
rude
condescending
manner
in
which
she
was
treated.