Very mediocre and heavily used equipment. So much staff yet all they did was talk with each other. Place was constantly lacking cleanliness (at one point the smoothie bar got shut down due to “extremely poor sanitation”). Overall, find a local gym which is cheaper and offers an overall better time there.

Where do I begin? I spoke with the front desk in March of 2022; I shared that half of the light fixtures in the basketball court were not working. It is now January 2023, and they still have not been replaced. When speaking to the Club Manager over the phone in early December, he stated, "We will be fixing them next week." The lights still haven't been fixed, and the lack of care in this facility is unheard of; why do they charge an annual maintenance fee when many machines are inoperational and out of use for weeks on end? Also, turnover is high; since I've had a membership, there have been at least three different Club / Facilities Managers. The gym lacks cleanliness and maintenance. Often, the bathrooms are unsanitary and without paper towels or hand soap. I am utterly disappointed with the gym experience, and I would advise you to seek membership elsewhere.

Genesis Health Club Sprauge is a average to nice gym. It has a pool cardio movie theater half court basket ball lots of cardio equipment a racket ball court and more. The reason why I would give it a 3.5 of 5 (I rounded down to a 3) is the flooring on the 1st floor is in bad shape. Needs to be at the least cleaned if not replaced. Some equipment has rust spots and pads that are torn and could use being replaced. One stair machine in the cardio theater needed service as it was not operating as it should. Again not a bad gym if it’s close to you it’s worth going but there are other locations that are nicer and newer.

This boarded window has been like this for about 4 months. Crazy! If you need help finding a contractor let me know! Girls lock room is a dungeon. No one to replace light bulbs too? Lots of deferred maintenance. The only reason I’m at this club is because of trainer Mike!

Love the convenience of locations, size of facility, and amount of equipment (except for bar clamps!.)However, facility does not appear to get cleaned regularly in all places (glass, especially), and broken items (including equipment) take a long time to be fixed. It's frustrating that Genesis is spending money renovating locations when others need attention first.

I have been a member of this specific gym for a little over a year. The sign-up process and the facility itself, for the most part, is the reason I recommended this specific location to many of my friends in Omaha, looking for the a gym. In late April, early May I received a couple e-mails from GHC offering me a complimentary personal training session. I was contacted pretty quickly and was set up with a trainer. I received two complimentary sessions. Each complimentary sessions the trainer sat me down to talk about options for personal training packages and sessions. I had been hesitant after our first complimentary session, because I had some concerns about my schedule. I decided not to sign on, then. The second time we met, we spoke about packages and schedules again. I voiced the same concerns, my schedule and the personal trainers schedule. The individual that was involved in my sign on process for PT sessions ensured me that that wouldn't be an issue and they would work with my schedule. I asked if I could speak with my significant other and ensure that it would work with my schedule and his, before indefinitely committing. This trainer essentially stated, don't let your relationship get in the way of your fitness goals, we will make it work with your schedule. To say I felt super pressured to sign on is an understatement. He ultimately presented paying upfront for the sessions as my best option. He then proceeded to show me the schedule of the trainer I would be working with. At this point I became more hesitant and anxious, because I realized pretty quickly my schedule would have to work with her schedule not mine. He presented this specific trainer as one of the more flexible ones. The nature of my job, my schedule can change pretty quickly. I voiced this again, and he said let's just get you signed on and the trainer you are working with can work with your schedule. We then made it to the check out where I was told I'd pay a total fee upfront for the total number of sessions. I was provided with the receipt and went on my way. I had communicated with the trainer quite frequently for the first couple weeks. The scheduled sessions inevitably ended up having to be rescheduled or I wasn't able to commit to the session openings she offered, because it's did not match with my schedule. This trainer was great with communication, our schedules just did not line up. So, mid June I called Member Services to see if I could just receive a refund for the sessions as a month had gone by and I still was unable to receive the services I had paid for. Member Services informed me this would be a club level issue. A week went by and they were inevitably able to get me into contact with the Fitness Manager. The FM contacted me via e-mail and stated that PT sessions are non-refundable and that she would be willing to get me signed for sessions. At this point I was unhappy about the situation and I declined to schedule as the trainer schedule was not as flexible as I was told. I requested a refund due to the nature of the situation and the FM was able to communicate with me that they would be unable to do so, because I had signed a contract agreement in the portal that stated that the training sessions were NF. I requested a copy of the agreement, because I did not remember signing an agreement. The FM informed me she would try to get this for me. I realized how poorly this situation was handled and I decided to end my membership with GHC. Upon canceling my membership I wanted to ensure that I did not sign up for an on-going contract for PT sessions. This is when the FM made me aware I did not sign a contract that would have made me aware or was intended to make me aware that PT sessions are NF. This is also where I was made aware that I should have been informed verbally and the receipt. I was not informed verbally prior to the purchase that it was not NF. So, it rendered it impossible for me to be aware prior to purchase that it was NF. I hope this serves as an example to have a more formal agreement, sign-on process.

Sept 27, 2022, called and spoke to a "manager" with a promise to return a call regarding my son, (disabled) who has tried to get out of his contract (to no avail only high pressure sales tactics, did I say he is disabled)? Eli was told he only had 4 more months to pay and it would be cheaper than a $100.00 cancellation fee" I do not know where this person learned math; however, the letter states he owes $208.32 due on 11/03/22. I will be filing with the BBB and the Attorney General Nebraska. If allowed, a zero star would have been appropriate. Predatory sales tactics !

Same machines broke since before Covid. Several of the ones that due work don’t work correctly. Movie theater room works half the time. Need more free weights especially since people sit on their phones taking up machine time instead of working out

Can’t believe a health club with a pool and a sauna would not have towels available. We came in from out of town and we couldn’t do our workout because of this. Very unlike a Genesis to not have a simple thing like a towel. Would not recommend going to this location.

The club is nice and spacious. Plenty of squat racks and cardio equipment. Great amenities like a running track, sauna, pool, and basketball and racquetball courts. The staff is very friendly and professional. The only minor complaint would be that sometimes it takes awhile for certain machines to be repaired. For the most part, this isn’t a huge issue though.

I like the location but several of the treadmill have been out of service for a couple of months now. Up keep needs serious attention. Equipment that is working looks like it hasn't been cleaned in weeks. Staff is friendly but on their phones much of the time. Really gone downhill in the last year.

Small Indian guy the size of my middle school brother was being a pain when I went it to try to cancel my membership. Bad customer service. Don’t sign up here definitely not worth the price old and trashy equipment. No towels either. Really just an example of money first type of gym. There are better gyms in Omaha that are half the price and have better equipment and hours.

The MOST painful experience I've ever had -- and not because I worked out. This gym is the embodiment of the classic painful sign up experience. Expect to be here for an hour to sign a simple contract and a card. Assistant Manager is unhelpful and enjoys the lengthy sign up process. Teach your staff and prevent errors for better customer service. Highly suggest upper management take a second look at the customer experience here.

The lack of investment in this location is disappointing. The equipment is worn out and many of the features like the cardio theater aren't operational. It's a great gym when it's being taken care of and the pool ventilation issues getting fixed helped a lot. I continue to go because it's close, not because it's well kept.

We’ve been members here for many years now and had no issues. These past 6 months, all of a sudden issues started popping up. We had to go in 5 times to get our account “fixed”, then paperwork was mysteriously lost after several visits. The sales people were all blaming other coworkers for losing things and changing our account. They even told us to our faces we’d been overpaying for our kids and account for 3 years. We had all our kids included in the plan as part of the benefit of signing up since the very beginning, but now they’re charging us $60 more per month to add them. The amount of time wasted on this just for a gym has been insane. AVOID AT ALL COSTS! We’re finally getting out since literally nothing has been fixed and now we’re getting charged way more. Terrible experience and we’ll never go back.

It’s a good gym but their equipment especially the stairs master are always broken. I got on one of the stairs and it went full speed on me and the stop/pause buttons wouldn’t work, I fell off and hurt my arm. There were no signs that the machine was broken. Most of the equipment looks so beat up that I always worry if it’s working or not.

TLDR: The carpet updates are nice, but you moved stuff I wish you wouldn't have, you have safety hazards and still haven't had updated your machines. Hey there! I've been going to this gym for a few months now and I love working with your trainers. However, you guys recently moved around some stuff and changed up where the little track was located on the first floor. When you started those renovations I thought "oh this will be great! They'll update some of the equipment finally! It's nasty and rusted and falling apart in places." But that didn't actually happen. You guys just replaced the carpet and the little padded track on the first floor. Your equipment is still rusting and not bolted to the floor. Sadge. When you moved my tiny track you made it harder for me and other people who used it to keep using it. It now lives between the weightlifting machines, and whenever we go to use it people walk through the space to move from one machine to another. I don't think your intention was to move it in such a way that it made it harder to use... But that is exactly what you did. Could we convince you to move the track back over by the trainer area? That way people aren't walking through it as much? Might I convince you to put up a survey to ask the people who use it to tell you what they think before you move it? If anything should have been moved, it's the equipment stacked in the back corner by the courts that is sitting in front of your fire extinguisher. Or putting a first aid kit out where it was easily accessible to trainers and staff. Those were the kinds of changes that I was looking forward to seeing, not replacing the carpet and moving things in a way that made it harder to work out. I like what this gym can offer, and I stay because your trainers are top-notch. But if my favorite trainer goes to a gym where the layout makes it easier for me to work out, I'm going to follow them there.

Showers are out of 5 showers done to 2 and the rest are in very poor condition, see attached pictures. Manger has made several requests for major repairs. I feel like I am paying $4 per gallon and the station has got the system set up to only provide 75% for each gallon sold. I think I should be getting a full gallon that I paid for, wouldn't you? Staff are doing their jobs and maintaining things but they don't due plumbing.

The gym and staff are quite nice overall but the women's locker room is extremely unsanitary and rundown and smells very dirty every time I go there. The benches in the locker room are peeling where people are supposed to sit. I am considering not using the locker room completely other than the sauna which is a nice feature. If someone could please clean the locker room much more and fix the benches, the experience would be better. Also the gym is very hot temperaturewise and needs better air conditioning.

Not bad of a gym but website for this location says it offers towels but that’s not the case. The associates working said this location doesn’t do that.

Cardio theater room has not worked properly in nearly a year, the same elliptical is still not fixed since before covid. Free weights are at a minimum takes a while to complete workout waiting for them

I would give zero stars if I could. I started my membership in 2021 and called October 2022 to cancel my account. I was in contact with someone that worked at the Genesis at Sprague and we agreed that it would be okay to get charged for November and then discontinue my membership and was informed that everything was good and settled. In January I noticed I had been charged for December and January. I called to get it fixed and they informed me that my membership had not been cancelled. They cancelled it then and told me I would receive my refund in a couple business days. I never received it and so I called and left my name and number on multiple occasions to which I never received a call back. When I would call, I would be given the run around on when the manager would be there. I would be asked to call back in an hour and when I would the manager would've just left. I called corporate in Kansas City to try to resolve my issue and no one could help me get my money back. I called my bank and was refunded the money once they conducted an investigation. Genesis then decided to call me to tell me I needed to update my banking information because they have not received payment. It is now April and I still receive calls and mail saying I owe them money. If you would like my advice, I do not recommend this gym. They seem to only care about getting your money and lack in customer service. They were unable to carry out the duties of their job such as cancelling my account, answering or returning calls, or putting me in contact with a manager when requested. Find a gym that cares about you and will take the time to listen to you and fulfill the roles and responsibilities that they promise to do.

Definitely a great atmosphere to focus on what you gotta do. Gym members were nice and there was a wide range of fitness experience. It was Martin Estrada that really had me feeling good when I visited though. You can tell this guy doesn’t just talk the talk, he walks the walk. If he’s not helping customers with questions, he’s having a genuine conversation with them while they lift, laughing and getting invited to hangout later. Great guy, seriously considering a membership in the future. Thx a lot

Visited today to learn more about memberships. Darshan Koffi, Club Manager was extremely helpful. Awesome guy with a positive attitude and deserves all the promotions/pay raises that come his way!

This place is amazing ! They offer so much with different classes, the pool , the vast weight lifting area, and of course the cardio floor. Not to mention the track around the top with all the windows. It makes it almost relaxing when running. My trainer Keenan is absolutely wonderful! You can tell he really loves what he does. He provides super helpful information and amazing workouts tailored to you to help you reach your goals. He’s super easy going and very professional. I look forward to continue working with him.

Heads up to the swimmers out there, I measured the pool after posting the best swim of my life and discovered it is only 22 yards. This isn't my go-to location so I wasn't aware there is no towel service. #oops The gym is otherwise really clean and nice - just be sure to ignore the sign that says the pool is 25 yards. ***Edit*** - 22 yards is effectively 20 meters so you can still swim your 100s, it's just going to be one extra turn each time!

My experience has been top notch right from the beginning of joining Genesis on Sprague. The facilities are completely updated, clean and Super functional. My favorite is the shake bar and the sauna. Staff are all highly professional, knowledgeable and friendly. Special shout out to Andrew Lorenz my trainer, every session has been solid, and I am already seeing results just a few weeks in!